Cabinet Mania of Milwaukee Wisconsin, LLC

I have not received a refund all I received was a check that they stop payment on that was back in August or September no return phone calls no refunds whatsoever they are however still doing business and have a storefront in your city

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Yes I did dispute the charge with my bank. I spoke with chase bank yesterday & they still have not recovered the funds. I find it odd that after cabinet mania saying several times my order shipped on 9/6/that they are able to cancel at this late time. The bogus tracking number they game me was never activated by UPS meaning the item was never arranged to be picked up. I am happy I will be able to recoop my funds however this company is still taking orders & not delivering the product. They are many complaints of the same behavior. Ideally the closure of this operation would save time and money for many people who are being taken advantage of.
Regards,
*** ***

Customer *** has cashed his remainder of refund that is duePlease mark this complaint as resolvedThank youCabinet Mania###-###-####www.CabinetMania.com

Revdex.com,On Tuesday, June 27, 8:PM the customer emailed us the following email to refundThis refund is being mailed out on 7-7-17See below>>>> Sent: Tuesday, June 27, 8:PM>>>> To: [email protected]>>>> Subject: >>>> >>>> Order number ***>>>> >>>> Did not receive>>>> ICEBERG W(1) - $198.96>>>> ICEBERG B36-36" (2) - $518.64>>>> ICEBERG DB18-3-18" (1) - $243.67>>>> ICEBERG DB24-3-24" (1) - $263.34>>>> ICEBERG W(2) - $188.68>>>> ICEBERG W(2) - $328.18>>>> ICEBERG PC(1) - $651.42>>>> WHITE SHAKER RTA CABINET VANITY V(1) - $ICEBERG WF330>>>> (2)>>>> ->>>> $ICEBERG TK(5) - $ICEBERG OC3396S/O (1) - $>>>> ICEBERG>>>> SB(1) - $211.93>>>> >>>> Order number ***>>>> Did not receive>>>> ICEBERG B27-27" (1) - $201.20>>>> >>>> Total -$- 30% presale discount comes to $That is >>>> what my refund would need to be for to cover what I did not receive.>>>> What cabinets I did get I will just keep and try to sale to recover >>>> the money>>> from those.>>>> Please let me know something tomorrow as you told me you would do

Revdex.com we will be refunding this customer shortly

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For
your reference, details of the offer I reviewed appear below
I would like to know the amount that will be refunded to ensure it is the full amount debited from my account, the vehicle in which they will refund the funds (ACH or mail) and a time frame in which to expect the full refund.
Regards,
*** ***

This is the first we are hearing about damagesCustomer needs to follow the policy located on our website to file a claimWe sell over kitchens a day and need to adhere to our system of policies and procedures in order for us to solve a claimThank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint I will not accept empty promises, until I get a tracking
number from a RELIABLE shipping company all promises made from cabinet mania are viewed as untrustworthy and liesI will not accept anything short of tracking number.
I did receive a response from cabinet mania the day after I filed a complaintThey tried putting blame on shipping company that they lost my order and they were trying to get ahold of themI have records from shipping company that they never recieved any shipping orders from themThey later came back with a response that they will ship it out 7/31/but have not recieved any further information supporting that claimI have not recieved any further communication from them since 8/1/I am not satisfied with there response as they have done nothing further than tell stories and point fingers. Thanks for your assistance, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I
waited for several days for Cabinet Mania to refund my credit card but they have not done so
Regards,
*** ***

The customer made us aware of the missing/damaged items over days after receiving the itemsOur policy clearly states on our website the customer must make us aware of the damages / missing items in days here. http://www.cabinetmania.com/rtacabinetsfreeshipping / After days the freight
company we use will not accept any claims submitted so we can not make a claim on this orderAt this time we can not honor the customers claim

Revdex.com, We have canceled the customers order and issued a immediate refund Thank you

This customer has been refund a long time agoAND they still have all of our product and refuse to send them back

Revdex.com this customer has already been canceled and refunded on 6-1-17 via their credit card

[redacted] yet another fake tracking number for refund check that you have never shipped send me my money it been well over 11 weeks now since I ordered  my cabs you never sent and over 5 weeks since you said you were sending refund all I have received is 3 fasle tracking numbers and lies from you

Hi Revdex.com Thank you for bringing this to our attention. We have been in contact with the customer and we have assured them their order is in route to them and they should receive it the week of 8-7-16 Furthermore our hours are Monday -Friday 10am-5pm. We have a staff of 3 designers and we...

always answer our phones. If for some reason we don't pickup we are assisting other customers. Thank you!

Better Business,Cabinet Mania continues to lie!!! Half of the items paid for were NEVER SENT and the other half were sent but arrived broken and soaked in water. Still no check. Cabinet Mania still refuses to divulge the date and check number of this refund that was supposedly sent!!! Maybe it was sent by carrier pigeon.This is reminiscent of the countless promises that my order was shipped, yet never happened!!
Regards,
[redacted]

The customer canceled the order and a refund issued

BOL#[redacted]Roadrunner TransportationCustomers order is shipping. They may close this complaint once they receive the order

I wanted to let you know that you can "close" this complaint.  The refund amount hit my card late yesterday.   Thank you for all your time and effort in this matter.  You folks, Rock!