Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the Mike ***, Pharmacy Manager for handlingThe following information was provided as the resolution details The Insurance rebilled, patient is coming in today to get refundThe customer was happy and 10,BR points if the customer is a BR member, if he is not he is getting a $Gift Card [redacted] I would have preferred to send you a response once the entire transaction has been completed but given your deadline this is the information that I haveIf you have any questions please do not hesitate to contact me Thank you, Kimberly H.Corporate Consumer RelationsWilmot RdDeerfield, IL 60015Fax: 256- [redacted] re
Complaint: [redacted] I am rejecting this response because:I was told by the business the Email Opt-Out was done on 11/25/16, not 11/27/I was also told "Please allow days for changes to take effect" - At no point was I told it could take up to daysRegardless, there is no possible reason for it to even take days for a business to remove me from their mailing list - this is just an excuse so that they can continue to spam me for longerAlso, the response does not address the fact that the "Unsubscribe" link in the email goes to a dead page saying there are no subscriptions associated with my email address - when there clearly is.Sincerely, [redacted] ***
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to Incomm, our gift card processor, for handlingThe following information was provided as the resolution detailsMr [redacted] bought two $Ebay gift cardsOne on 11/19/ and another on 11/21/MrYen sent in a copy of his gift card that was not working and I obtained copies of receipts from both of his purchasesThese documents was sent to our gift card processor.The report we got back from them was that neither of the receipts matched the card that Mr [redacted] sent in a copy ofI reached out to the store and had the Store Manager check the survellence video for a possible accidental card swapThe Store Manager reported back that the video showed no card swap at the registerI have asked MrYen if there was another receipt that we could try and he said there is notWithout a receipt that matches the card we are unable to activate the gift card.If you have any questions please do not hesitate to contact meThank you, Stephanie [redacted] Corporate Consumer RelationsWilmot RdDeerfield, IL 60015Fax: 256-389-
Complaint: [redacted] I am rejecting this response because: The customer is ABSOLUTELY introduced to and presented with a fee of $when signing inThis is the leading offer when doing the initial data entry for the patient and although "dad was not present" dad did take the time to walk into this questionable establishment and test the computer PERSONALLYDeceiving the customer into the lower payment and subsequently charging a higher amount IS in and of itself, a deceptive business practiceSo, while dad unfortunately was unable to be at his daughter's side when this took place, dad did graduate law school and was able to pick up a few things on deceptive business practicesDon't you, for one second, think that this is acceptableYour front line representatives are destroying the faith that the public places on its "health care professionals" and it is this kind of apathy that is corroding said faith Keep the $Just know that I will make it my pleasure to advice every single person that I connect with to be careful of your practices Sincerely, Mario [redacted]
________________________________________________________________________________...⇄ Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to [redacted] ***, pharmacy manager and [redacted] , manager for handlingThe following information was provided as the resolution details I accepted manufacture coupon a filled the prescription for the patientAll the detail in his statement are not true however, spoke to the pharmacist and explained that we do accept manufacture coupons for Narcotics If you have any questions please do not hesitate to contact me Thank you, [redacted] HCorporate Consumer Relations [redacted] Rd Deerfield, IL Fax: [redacted]
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to our Specialty Pharmacy Department for handlingThe following information was provided as the resolution details [redacted] ***, Group Supervisor - Specialty Pharmacy, confirmed that Mr [redacted] $balance was written off [redacted] called and spoke with [redacted] , a representative for Mr [redacted] , on 12/15/ [redacted] sent an email to [redacted] with a copy of the statement with a balance attachedIf you have any questions please do not hesitate to contact meThank you, [redacted] M.Corporate Consumer Relations[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Shoaib ***
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to upper Management for handlingThe following information was provided as the resolution details The Clinic Manager reached out via telephone to Mr [redacted] at which time addressed his concern(s) and also offered a free TB Skin TestThe offer was declined as Mr [redacted] no longer needed the test If you have any questions please do not hesitate to contact me Thank you, Tonya *Consumer Relations Executive Advocate Wilmot Road Deerfield, IL Fax:847-964-
Revdex.com: I accept outcome with following commentI also check with my insurance carrier and it is true that they deciding co paysAlso the pharmacy is doing wrong advertising and it should be not on small or zero co pays at should be on selected plansI am not reporting this optical but is no secret to Revdex.com and maybe FCC that nobody stop them on their advertising $for pair but if someone takes double vision prescription then its not $then its $range so no one is tracking this and consumer is being frauded Sincerely, Sava [redacted]
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the district offce for handlingThe following information was provided as the resolution detailsRobert [redacted] , Store Manager, called Yuri [redacted] on 9/29/and apologized for the prescription labeling mistakeA refund of $was given as was a replacement prescription.If you have any questions please do not hesitate to contact meThank you, Stephanie S.Corporate Consumer Relations [redacted]
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the Josh [redacted] , District Manager for handlingThe following information was provided as the resolution details I Spoke with Patient over the phone about situation and addressed auto refill and refunded the co-pay and reversed billing of script Customer was given his co-pay refund and was taken off of auto refill emails per request If you have any questions please do not hesitate to contact me Thank you, Kimberly HCorporate Consumer Relations [redacted]
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to our Legal Department for handlingThe following information was provided as the resolution detailsWalgreens cares very much for our customers and our communitiesSuch a commitment has been demonstrated time and again by our outstanding customer service, our commitment to supporting the communities we serve, and our dedication to offering consumers beneficial promotions on products they use every dayWalgreen Cohas not knowingly or willfully engaged in any deceptive behavior regarding the advertisement of promotions and discounts at our retail locationsThe Company expends significant time and resources to ensure that all advertising, including shelf tags, are clear, conspicuous and compliant with US and state regulatory requirementsWhile Walgreen Codoes not agree with the allegations made by MrVandyne, we do sincerely regret his displeasure and hope to better serve him in the futureIf you have any questions please do not hesitate to contact me Thank you, [redacted] **Consumer Relations Executive Representative [redacted]
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Manager for handlingThe following information was provided as the resolution details Summarize the resolution addressing these questions:Date resolved: 02/01/Who resolved: [redacted] B./ [redacted] B.-ASM, Retail MedicareHow resolved: Phone call to patientCustomer satisfaction: SatisfiedCompensation given: Claims in question have been resolved.If you have any questions please do not hesitate to contact meThank you, [redacted] HExecutive Response SpecialistW.Avalon Ave.Muscle Shoals, AL 35661Fax: [redacted]
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to walgreens.com for handlingThe following information was provided as the resolution detailsCustomer was called on 9/21/at 5:PM and a message was left advising that Walgreens.com has set up a replacement order, number [redacted] Customer was also advised that he may contact walgreens.com if he no longer wishes to receive the items and set up a different resolution.If you have any questions please do not hesitate to contact meThank you, [redacted] NCorporate Consumer Relations [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I did receive a phone call from Walgreens Cn Wednesday, February 1, and was told that they are reviewing the claims, re-submitting, etcI was also told that at the moment I do not owe anything and that after they investigate this matter they will be contacting me letting me know of the outcomeAnd I hope that it will be a fair one! I am not able to attach the files (supporting documents) that I have on this business response; But if I need to provide such supporting documents that prove that my Spenddown was indeed met for the dates/months that Walgreens Cois billing me for I can do so either by fax or mailI hope that this matter will finally be resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Barry [redacted]
Thank you for contacting our company in regards to this complaintOur consumer relations department has sent this case to the gift card department for handlingThe following information was provided as the resolution details The gift card is now activatedIf you have any questions please do not hesitate to contact meThank you, Teza [redacted] Executive Response SpecialistWilmot RdDeerfield, IL 60015Fax: 256-389-
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to our gift card processor and Asset Protection for handlingOn 9/20/Consumer Relations emailed the customer directly with the resolutionIf you have any questions please do not hesitate to contact meThank you, Felicia *Consumer Relations Customer Care AdvocateWilmot RoadDeerfield, IL 60015Fax: 256-389-
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the Ecommerce Department for handlingThe following information was provided as the resolution details [redacted] ***, Issue Resolver for Ecommerce has emailed Ms [redacted] times requesting that she contact her so that they can conference call her FSA companyMs [redacted] has not responded to these requestsIf you have any questions please do not hesitate to contact meThank you, [redacted] Corporate Consumer Relations [redacted] RdDeerfield, IL 60015Fax: [redacted]
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the district office for handlingThe following information was provided as the resolution detailsMs [redacted] was contacted by store management on June 16, Management apologized and will continue to focus on training and coaching team members to ensure better communication in the future with compoundingIf you have any questions please do not hesitate to contact meThank you, Stephanie SalvatoreCorporate Consumer RelationsWilmot RdDeerfield, IL 60015Fax: ###-###-####
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the Mike ***, Pharmacy Manager for handlingThe following information was provided as the resolution details The Insurance rebilled, patient is coming in today to get refundThe customer was happy and 10,BR points if the customer is a BR member, if he is not he is getting a $Gift Card [redacted] I would have preferred to send you a response once the entire transaction has been completed but given your deadline this is the information that I haveIf you have any questions please do not hesitate to contact me Thank you, Kimberly H.Corporate Consumer RelationsWilmot RdDeerfield, IL 60015Fax: 256- [redacted] re
Complaint: [redacted] I am rejecting this response because:I was told by the business the Email Opt-Out was done on 11/25/16, not 11/27/I was also told "Please allow days for changes to take effect" - At no point was I told it could take up to daysRegardless, there is no possible reason for it to even take days for a business to remove me from their mailing list - this is just an excuse so that they can continue to spam me for longerAlso, the response does not address the fact that the "Unsubscribe" link in the email goes to a dead page saying there are no subscriptions associated with my email address - when there clearly is.Sincerely, [redacted] ***
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to Incomm, our gift card processor, for handlingThe following information was provided as the resolution detailsMr [redacted] bought two $Ebay gift cardsOne on 11/19/ and another on 11/21/MrYen sent in a copy of his gift card that was not working and I obtained copies of receipts from both of his purchasesThese documents was sent to our gift card processor.The report we got back from them was that neither of the receipts matched the card that Mr [redacted] sent in a copy ofI reached out to the store and had the Store Manager check the survellence video for a possible accidental card swapThe Store Manager reported back that the video showed no card swap at the registerI have asked MrYen if there was another receipt that we could try and he said there is notWithout a receipt that matches the card we are unable to activate the gift card.If you have any questions please do not hesitate to contact meThank you, Stephanie [redacted] Corporate Consumer RelationsWilmot RdDeerfield, IL 60015Fax: 256-389-
Complaint: [redacted] I am rejecting this response because: The customer is ABSOLUTELY introduced to and presented with a fee of $when signing inThis is the leading offer when doing the initial data entry for the patient and although "dad was not present" dad did take the time to walk into this questionable establishment and test the computer PERSONALLYDeceiving the customer into the lower payment and subsequently charging a higher amount IS in and of itself, a deceptive business practiceSo, while dad unfortunately was unable to be at his daughter's side when this took place, dad did graduate law school and was able to pick up a few things on deceptive business practicesDon't you, for one second, think that this is acceptableYour front line representatives are destroying the faith that the public places on its "health care professionals" and it is this kind of apathy that is corroding said faith Keep the $Just know that I will make it my pleasure to advice every single person that I connect with to be careful of your practices Sincerely, Mario [redacted]
________________________________________________________________________________...⇄ Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to [redacted] ***, pharmacy manager and [redacted] , manager for handlingThe following information was provided as the resolution details I accepted manufacture coupon a filled the prescription for the patientAll the detail in his statement are not true however, spoke to the pharmacist and explained that we do accept manufacture coupons for Narcotics If you have any questions please do not hesitate to contact me Thank you, [redacted] HCorporate Consumer Relations [redacted] Rd Deerfield, IL Fax: [redacted]
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to our Specialty Pharmacy Department for handlingThe following information was provided as the resolution details [redacted] ***, Group Supervisor - Specialty Pharmacy, confirmed that Mr [redacted] $balance was written off [redacted] called and spoke with [redacted] , a representative for Mr [redacted] , on 12/15/ [redacted] sent an email to [redacted] with a copy of the statement with a balance attachedIf you have any questions please do not hesitate to contact meThank you, [redacted] M.Corporate Consumer Relations[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Shoaib ***
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to upper Management for handlingThe following information was provided as the resolution details The Clinic Manager reached out via telephone to Mr [redacted] at which time addressed his concern(s) and also offered a free TB Skin TestThe offer was declined as Mr [redacted] no longer needed the test If you have any questions please do not hesitate to contact me Thank you, Tonya *Consumer Relations Executive Advocate Wilmot Road Deerfield, IL Fax:847-964-
Revdex.com: I accept outcome with following commentI also check with my insurance carrier and it is true that they deciding co paysAlso the pharmacy is doing wrong advertising and it should be not on small or zero co pays at should be on selected plansI am not reporting this optical but is no secret to Revdex.com and maybe FCC that nobody stop them on their advertising $for pair but if someone takes double vision prescription then its not $then its $range so no one is tracking this and consumer is being frauded Sincerely, Sava [redacted]
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the district offce for handlingThe following information was provided as the resolution detailsRobert [redacted] , Store Manager, called Yuri [redacted] on 9/29/and apologized for the prescription labeling mistakeA refund of $was given as was a replacement prescription.If you have any questions please do not hesitate to contact meThank you, Stephanie S.Corporate Consumer Relations [redacted]
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the Josh [redacted] , District Manager for handlingThe following information was provided as the resolution details I Spoke with Patient over the phone about situation and addressed auto refill and refunded the co-pay and reversed billing of script Customer was given his co-pay refund and was taken off of auto refill emails per request If you have any questions please do not hesitate to contact me Thank you, Kimberly HCorporate Consumer Relations [redacted]
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to our Legal Department for handlingThe following information was provided as the resolution detailsWalgreens cares very much for our customers and our communitiesSuch a commitment has been demonstrated time and again by our outstanding customer service, our commitment to supporting the communities we serve, and our dedication to offering consumers beneficial promotions on products they use every dayWalgreen Cohas not knowingly or willfully engaged in any deceptive behavior regarding the advertisement of promotions and discounts at our retail locationsThe Company expends significant time and resources to ensure that all advertising, including shelf tags, are clear, conspicuous and compliant with US and state regulatory requirementsWhile Walgreen Codoes not agree with the allegations made by MrVandyne, we do sincerely regret his displeasure and hope to better serve him in the futureIf you have any questions please do not hesitate to contact me Thank you, [redacted] **Consumer Relations Executive Representative [redacted]
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Manager for handlingThe following information was provided as the resolution details Summarize the resolution addressing these questions:Date resolved: 02/01/Who resolved: [redacted] B./ [redacted] B.-ASM, Retail MedicareHow resolved: Phone call to patientCustomer satisfaction: SatisfiedCompensation given: Claims in question have been resolved.If you have any questions please do not hesitate to contact meThank you, [redacted] HExecutive Response SpecialistW.Avalon Ave.Muscle Shoals, AL 35661Fax: [redacted]
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to walgreens.com for handlingThe following information was provided as the resolution detailsCustomer was called on 9/21/at 5:PM and a message was left advising that Walgreens.com has set up a replacement order, number [redacted] Customer was also advised that he may contact walgreens.com if he no longer wishes to receive the items and set up a different resolution.If you have any questions please do not hesitate to contact meThank you, [redacted] NCorporate Consumer Relations [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I did receive a phone call from Walgreens C
n Wednesday, February 1, and was told that they are reviewing the claims, re-submitting, etcI was also told that at the moment I do not owe anything and that after they investigate this matter they will be contacting me letting me know of the outcomeAnd I hope that it will be a fair one! I am not able to attach the files (supporting documents) that I have on this business response; But if I need to provide such supporting documents that prove that my Spenddown was indeed met for the dates/months that Walgreens Cois billing me for I can do so either by fax or mailI hope that this matter will finally be resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Barry [redacted]
Thank you for contacting our company in regards to this complaintOur consumer relations department has sent this case to the gift card department for handlingThe following information was provided as the resolution details The gift card is now activatedIf you have any questions please do not hesitate to contact meThank you, Teza [redacted] Executive Response SpecialistWilmot RdDeerfield, IL 60015Fax: 256-389-
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to our gift card processor and Asset Protection for handlingOn 9/20/Consumer Relations emailed the customer directly with the resolutionIf you have any questions please do not hesitate to contact meThank you, Felicia *Consumer Relations Customer Care AdvocateWilmot RoadDeerfield, IL 60015Fax: 256-389-
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the Ecommerce Department for handlingThe following information was provided as the resolution details [redacted] ***, Issue Resolver for Ecommerce has emailed Ms [redacted] times requesting that she contact her so that they can conference call her FSA companyMs [redacted] has not responded to these requestsIf you have any questions please do not hesitate to contact meThank you, [redacted] Corporate Consumer Relations [redacted] RdDeerfield, IL 60015Fax: [redacted]
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the district office for handlingThe following information was provided as the resolution detailsMs [redacted] was contacted by store management on June 16, Management apologized and will continue to focus on training and coaching team members to ensure better communication in the future with compoundingIf you have any questions please do not hesitate to contact meThank you, Stephanie SalvatoreCorporate Consumer RelationsWilmot RdDeerfield, IL 60015Fax: ###-###-####