Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the Senior Associate, Retail [redacted] for handlingThe following information was provided as the resolution detailsOk,Here is my conclusion on [redacted] I have spoken with several representatives within IL [redacted] We had previously received denials on all of his claims stating his spenddown had not been metIL [redacted] states that they do not always update the system immediately with the spenddown informationPlease see below claims, I have separated them out showing what will be rebilled to IL [redacted] or written off because it is past the year file limit and with what we will continue to bill to the customerHe will be notified today by [redacted] she is with IL [redacted] and has been speaking to the customerPlease let me know if you have any questions.Claims that will either be written off for being past the year file limit or rebilled to IL [redacted] $566.69.***-3/7/14-$23.65***-3/7/14-$102.20***-4/1/14-$23.07***-4/1/14-$5.75***-...⇄ -8/5/14-$[redacted] -8/5/14-$[redacted] -12/29/14-$[redacted] -3/2/15-$[redacted] -3/9/15-$[redacted] -3/9/15-$[redacted] -4/1/15-$[redacted] -5/4/15-$[redacted] -5/11/16-$2.95Total $566.69Claims that we will continue to bill to the customer$[redacted] -10/1/14-$[redacted] -10/1/14-$25.90***-10/1/14-$84.92***-10/28/14-$[redacted] -10/28/14-$[redacted] -10/28/14-$[redacted] -2/4/15-$[redacted] -2/4/15-$[redacted] -2/4/15-$[redacted] -6/2/15-$[redacted] -6/2/15-$[redacted] -6/2/15-$[redacted] -7/2/15-$[redacted] -7/2/15-$[redacted] -7/2/15-$[redacted] -8/5/15-$[redacted] -8/5/15-$[redacted] -8/5/15-$23.29Total $658.75Thank you If you have any questions please do not hesitate to contact me Thank you, [redacted] HCorporate Consumer Relations [redacted] Wilmot Rd Deerfield, IL Fax: [redacted]
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the Store Manager, Shawn [redacted] for handlingThe following information was provided as the resolution details I reached out to the Patient and provided her with a refund for the sale price of the productAccording to the store the patient was made aware of the policy by the team member selling the script and the RXM during counseling of this medication If you have any questions please do not hesitate to contact me Thank you, Kimberly HCorporate Consumer Relations Wilmot Rd Deerfield, IL Fax: 256-389-
Initial Business Response / [redacted] (1000, 5, 2015/07/20) */ Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Manager Pharmacy and Retail Operations Ronda Lowe for handlingThe following information was provided as the resolution details Was the customer contacted? If so, in what form? (i.eemail, phone or letter) Yes, called the patient Was the customer satisfied? Yes Was compensation provided? (if gift card, the gift card number and amount) $gift card [redacted] What actions were taken to prevent reoccurrence? The actions of the pharmacy staff are not acceptableThe staff member who first encountered the patient about a missing faxed script should have proactively offered to have the pharmacist call the doctor's office to retrieve the missing script [redacted] also proactively call patients when their RX item is OOS; however, in this case - the patient was registered as a new patient in our system (he had not filled any scripts at any Walgreens in the past months) and [redacted] did not have access to his phone number nor email [redacted] also will find the nearest Walgreens that has the item in stock and offer to transfer the prescription to that Walgreens I [redacted] will review with all staff to ALWAYS OFFER SOLUTIONS (ECC!) to patients who have a pharmacy issueScript not received = call the doctor for the scriptOOS = inform the patient and offer to find the nearest Walgreens that has the product in stock today If you have any questions please do not hesitate to contact me Thank you, [redacted] Consumer Relations Specialist [redacted] Fax: XXX-XXX-XXXX
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the marketing department for handlingThe following information was provided as the resolution detailsIt was determined that the offer that was sent out was an error, making the offer invalidFor this reason, the offer cannot be honoredIn addition, the disclaimer on our ad states "We reserve the right to correct typographic or photographic errors." If you have any questions please do not hesitate to contact meThank you, Tiffany NCorporate Consumer RelationsWilmot RdDeerfield, IL 60015Fax: 256-389-
Initial Business Response / [redacted] (1000, 10, 2015/09/18) */ Thank you for contacting our company in regards to this complaintOur [redacted] department has sent this case to the store manager for handlingThe following information was provided as the resolution details I called and talked to Mr[redacted] I first apologized for the inconvenience that he had at our storeI asked him to summarize what happened on this dateHe re-stated the details from the text belowAfter listening to him and reviewing the videoI came to the conclusion that somehow my cashier must have placed a $bill in the $place in the tillWhen she was giving change she did pull a bill from the $slot, this must have been a $bill which led Mr[redacted] to be short changed I apologized to Mr[redacted] and will be reimbursing him the $and will be talking to the cashier about the situation and the importance of counting back change to customers to help prevent this from happening in the futureHe was satisfied Thank-you [redacted] If you have any questions please do not hesitate to contact me Thank you, [redacted] Specialist [redacted] (fax) Initial [redacted] Rebuttal / [redacted] (2000, 12, 2015/09/19) */ (The [redacted] indicated he/she ACCEPTED the response from the business.)
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Office for handlingThe following information was provided as the resolution details [redacted] , District Manager, contacted the customer and is going to be reimbursing the customer the amount not covered by insuranceIf you have any questions please do not hesitate to contact meThank you, Ben **Consumer Relations Executive Representative [redacted] Deerfield, IL 60015F [redacted]
Thank you for contacting our company in regards to this complaintOur consumer relations department has sent this case to the District Manager for handlingThe following information was provided as the resolution details According to [redacted] the following details and actions were taken on the same night/early morning the incident was reported to us:The misfill itself was just a straight error that was completely missed by Tech who filled it and Rph [redacted] took full responsibility and made sure we resolved it ASAP [redacted] called customer the very next day and apologized for the mistakeCustomer was very nice but concerned that the other customer got her information [redacted] explained that her RX never went outWe told her it could be delivered by our ASM [redacted] if that was ok with herShe said that would be fine [redacted] delivered her Rx and a gift card for the inconvenienceshe seemed satisfied and was very nice(She had asked [redacted] the night before to deliver it [redacted] told her we could do it the next day because there was no one in the store that could deliver it that nightCustomer was fine with that.)Date resolved: Morning after initial incidentWho resolved: RpH [redacted] ***How: Correct medication delivered to patient by ASMCustomer satisfaction: Customer is satisfied with resolutionCompensation: $gift cardIf you have any questions please do not hesitate to contact me [redacted] **Consumer Relations Response Specialist
Initial Business Response / [redacted] (1000, 9, 2015/09/23) */ Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the Store Manager, [redacted] for handlingThe following information was provided as the resolution details [redacted] has made contact with Ms [redacted] The issues that Ms [redacted] experienced with the staff not ordering medications that were needed for her son were addressedThese issues will also be addressed with the pharmacy staff, to prevent any future problemsMs [redacted] is happy with this resolution If you have any questions please do not hesitate to contact me Thank you, [redacted] Corporate Consumer Relations [redacted]
Thank you for contacting our company in regards to this complaintOur consumer relations department has sent this case to the online department for handlingThe following information was provided as the resolution details.I called on 02/15/at 8:am and spoke with the customer and he advised that he does not have a copy of the latest email that was received so he is unable to let me know exactly where the email is coming fromI advised the customer that at this time I show that he is opted out of promotional emails and I also opted him out of pharmacy emailsHowever if he happens to get another email to please contact me directly and we can further investigate where the emails are coming from so that we can get those stopped.If you have any questions please do not hesitate to contact meThank you, Teza [redacted] Executive Response SpecialistWilmot RoadDeerfield, IL 60015Fax 256-389-
Initial Business Response / [redacted] (1000, 10, 2015/06/23) */ Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the Ecommerce and Balance Rewards Team for handlingThe following information was provided as the resolution details Customer's account has been deactivated under the email address of [redacted] @yahoo.com- This is the only account that I located for the customer I have also canceled account #XXXXXXXXXXXXX per Mr [redacted] request If you have any questions please do not hesitate to contact me Thank you, [redacted] H Consumer Relations Specialist [redacted] Rd [redacted] IL XXXXX Fax: XXX-XXX-XXXX
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Vincent [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Thank you for contacting our company in regards to this complaintThe following information was provided as the resolution details It has been determined that this offer, buy one get one 50% off gift cards, should not have been advertised to customers, as it is not a valid offerDue to this not being a valid offer Walgreen's is unable to honor the promotionAdditionally, Walgreen's reserves the right to correct typographic or photographic errors.If you have any questions please do not hesitate to contact meThank you, [redacted] CExecutive Response Specialist [redacted] Wilmot RoadDeerfield, IL 60015Fax: [redacted]
Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the (insert where it was sent) for handling. The following information was provided as the resolution details. The customer did not provide the store location in the... case. If you have any questions please do not hesitate to contact me. Thank you, [redacted] H. Corporate Consumer Relations [redacted]
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Manager for handlingThe following information was provided as the resolution details The customer's concern was resolved on 1/19/by District Manager Brian ***The DM spoke with Vincent, apologized for the confusion and our response time to resolve the issueExplained [redacted] drug pricing and the difference between pills and day supplyExplained that drug prices are subject to change and sometimes vary by areaThere was a $variance on one medication so the DM informed him that the DM would be sending him a $gift card, [redacted] for the inconvenienceThe DM gave Vincent contact for RXM and store manager if ever any further concernsCustomer was satisfied and appreciated the clarificationIf you have any questions please do not hesitate to contact me.Thank you, Rebecca CExecutive Response SpecialistWilmot RoadDeerfield, IL 60015Fax: [redacted] If you have any questions please do not hesitate to contact meThank you, Rebecca CExecutive Response SpecialistW.Avalon Ave.Muscle Shoals, AL 35661Fax: [redacted]
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District office for handlingThe following information was provided as the resolution detailsStore manager, [redacted] , called Mr [redacted] on March Ms [redacted] apologized to Mr [redacted] and mailed to him a $Walgreens gift cardIf you have any questions please do not hesitate to contact meThank you, [redacted] Corporate Consumer RelationsWilmot RdDeerfield, IL 60015Fax: [redacted]
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Office for handlingThe following information was provided as the resolution details On June 15, 2016, the Assistant Store Manager, Carolina Correa, contacted the customerCarolina apologized for the inconvenience and offered to exchange the product with no issuesThe customer accepted the offer and was satisfied with the outcome If you have any questions please do not hesitate to contact me Thank you, [redacted] Executive Advocate Wilmot Road Deerfield, IL Fax:[redacted]
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Manager for handlingThe following information was provided as the resolution details [redacted] District Manager, called Ms [redacted] on December 3, He explained that he spoke with the store manager and the rice and water will be available for the customer at Walgreens store #***Ms [redacted] was also given a $gift card for her trouble and will be given the senior discount when she picks up the rice and water.If you have any questions please do not hesitate to contact meThank you, [redacted] **Corporate Consumer Relations [redacted]
Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to Incomm, our gift card processor, for handling. The following information was provided as the resolution details. Without a receipt to match the card that Mr. [redacted] has we are unable to activate his card. We have tried receipts from both purchases on 11/19/2016 and on 11/21/2016. I advised Mr. [redacted] that if he made another purchase of an Ebay gift card then I would be happy to try that receipt to see if it matches his card. I checked with the store and was told by the Store Manager that those were the only two purchases she saw from her store. Unfortunately there is nothing further that we can do for Mr. ***. If you have any questions please do not hesitate to contact me. Thank you, Stephanie [redacted] Corporate Consumer Relations200 Wilmot RdDeerfield, IL 60015Fax: 256-389-3763
RevDex.com: I have reviewed the response made by the business in reference to complaint ID 11101448, and find that this resolution is satisfactory to me. Sincerely, Charles [redacted]
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the Senior Associate, Retail [redacted] for handlingThe following information was provided as the resolution detailsOk,Here is my conclusion on [redacted] I have spoken with several representatives within IL [redacted] We had previously received denials on all of his claims stating his spenddown had not been metIL [redacted] states that they do not always update the system immediately with the spenddown informationPlease see below claims, I have separated them out showing what will be rebilled to IL [redacted] or written off because it is past the year file limit and with what we will continue to bill to the customerHe will be notified today by [redacted] she is with IL [redacted] and has been speaking to the customerPlease let me know if you have any questions.Claims that will either be written off for being past the year file limit or rebilled to IL [redacted] $566.69.***-3/7/14-$23.65***-3/7/14-$102.20***-4/1/14-$23.07***-4/1/14-$5.75***-...⇄ -8/5/14-$[redacted] -8/5/14-$[redacted] -12/29/14-$[redacted] -3/2/15-$[redacted] -3/9/15-$[redacted] -3/9/15-$[redacted] -4/1/15-$[redacted] -5/4/15-$[redacted] -5/11/16-$2.95Total $566.69Claims that we will continue to bill to the customer$[redacted] -10/1/14-$[redacted] -10/1/14-$25.90***-10/1/14-$84.92***-10/28/14-$[redacted] -10/28/14-$[redacted] -10/28/14-$[redacted] -2/4/15-$[redacted] -2/4/15-$[redacted] -2/4/15-$[redacted] -6/2/15-$[redacted] -6/2/15-$[redacted] -6/2/15-$[redacted] -7/2/15-$[redacted] -7/2/15-$[redacted] -7/2/15-$[redacted] -8/5/15-$[redacted] -8/5/15-$[redacted] -8/5/15-$23.29Total $658.75Thank you If you have any questions please do not hesitate to contact me Thank you, [redacted] HCorporate Consumer Relations [redacted] Wilmot Rd Deerfield, IL Fax: [redacted]
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the Store Manager, Shawn [redacted] for handlingThe following information was provided as the resolution details I reached out to the Patient and provided her with a refund for the sale price of the productAccording to the store the patient was made aware of the policy by the team member selling the script and the RXM during counseling of this medication If you have any questions please do not hesitate to contact me Thank you, Kimberly HCorporate Consumer Relations Wilmot Rd Deerfield, IL Fax: 256-389-
Initial Business Response / [redacted] (1000, 5, 2015/07/20) */ Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Manager Pharmacy and Retail Operations Ronda Lowe for handlingThe following information was provided as the resolution details Was the customer contacted? If so, in what form? (i.eemail, phone or letter) Yes, called the patient Was the customer satisfied? Yes Was compensation provided? (if gift card, the gift card number and amount) $gift card [redacted] What actions were taken to prevent reoccurrence? The actions of the pharmacy staff are not acceptableThe staff member who first encountered the patient about a missing faxed script should have proactively offered to have the pharmacist call the doctor's office to retrieve the missing script [redacted] also proactively call patients when their RX item is OOS; however, in this case - the patient was registered as a new patient in our system (he had not filled any scripts at any Walgreens in the past months) and [redacted] did not have access to his phone number nor email [redacted] also will find the nearest Walgreens that has the item in stock and offer to transfer the prescription to that Walgreens I [redacted] will review with all staff to ALWAYS OFFER SOLUTIONS (ECC!) to patients who have a pharmacy issueScript not received = call the doctor for the scriptOOS = inform the patient and offer to find the nearest Walgreens that has the product in stock today If you have any questions please do not hesitate to contact me Thank you, [redacted] Consumer Relations Specialist [redacted] Fax: XXX-XXX-XXXX
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the marketing department for handlingThe following information was provided as the resolution detailsIt was determined that the offer that was sent out was an error, making the offer invalidFor this reason, the offer cannot be honoredIn addition, the disclaimer on our ad states "We reserve the right to correct typographic or photographic errors." If you have any questions please do not hesitate to contact meThank you, Tiffany NCorporate Consumer RelationsWilmot RdDeerfield, IL 60015Fax: 256-389-
Initial Business Response / [redacted] (1000, 10, 2015/09/18) */ Thank you for contacting our company in regards to this complaintOur [redacted] department has sent this case to the store manager for handlingThe following information was provided as the resolution details I called and talked to Mr[redacted] I first apologized for the inconvenience that he had at our storeI asked him to summarize what happened on this dateHe re-stated the details from the text belowAfter listening to him and reviewing the videoI came to the conclusion that somehow my cashier must have placed a $bill in the $place in the tillWhen she was giving change she did pull a bill from the $slot, this must have been a $bill which led Mr[redacted] to be short changed I apologized to Mr[redacted] and will be reimbursing him the $and will be talking to the cashier about the situation and the importance of counting back change to customers to help prevent this from happening in the futureHe was satisfied Thank-you [redacted] If you have any questions please do not hesitate to contact me Thank you, [redacted] Specialist [redacted] (fax) Initial [redacted] Rebuttal / [redacted] (2000, 12, 2015/09/19) */ (The [redacted] indicated he/she ACCEPTED the response from the business.)
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Office for handlingThe following information was provided as the resolution details [redacted] , District Manager, contacted the customer and is going to be reimbursing the customer the amount not covered by insuranceIf you have any questions please do not hesitate to contact meThank you, Ben **Consumer Relations Executive Representative [redacted] Deerfield, IL 60015F [redacted]
Thank you for contacting our company in regards to this complaintOur consumer relations department has sent this case to the District Manager for handlingThe following information was provided as the resolution details According to [redacted] the following details and actions were taken on the same night/early morning the incident was reported to us:The misfill itself was just a straight error that was completely missed by Tech who filled it and Rph [redacted] took full responsibility and made sure we resolved it ASAP [redacted] called customer the very next day and apologized for the mistakeCustomer was very nice but concerned that the other customer got her information [redacted] explained that her RX never went outWe told her it could be delivered by our ASM [redacted] if that was ok with herShe said that would be fine [redacted] delivered her Rx and a gift card for the inconvenienceshe seemed satisfied and was very nice(She had asked [redacted] the night before to deliver it [redacted] told her we could do it the next day because there was no one in the store that could deliver it that nightCustomer was fine with that.)Date resolved: Morning after initial incidentWho resolved: RpH [redacted] ***How: Correct medication delivered to patient by ASMCustomer satisfaction: Customer is satisfied with resolutionCompensation: $gift cardIf you have any questions please do not hesitate to contact me [redacted] **Consumer Relations Response Specialist
Initial Business Response / [redacted] (1000, 9, 2015/09/23) */ Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the Store Manager, [redacted] for handlingThe following information was provided as the resolution details [redacted] has made contact with Ms [redacted] The issues that Ms [redacted] experienced with the staff not ordering medications that were needed for her son were addressedThese issues will also be addressed with the pharmacy staff, to prevent any future problemsMs [redacted] is happy with this resolution If you have any questions please do not hesitate to contact me Thank you, [redacted] Corporate Consumer Relations [redacted]
Thank you for contacting our company in regards to this complaintOur consumer relations department has sent this case to the online department for handlingThe following information was provided as the resolution details.I called on 02/15/at 8:am and spoke with the customer and he advised that he does not have a copy of the latest email that was received so he is unable to let me know exactly where the email is coming fromI advised the customer that at this time I show that he is opted out of promotional emails and I also opted him out of pharmacy emailsHowever if he happens to get another email to please contact me directly and we can further investigate where the emails are coming from so that we can get those stopped.If you have any questions please do not hesitate to contact meThank you, Teza [redacted] Executive Response SpecialistWilmot RoadDeerfield, IL 60015Fax 256-389-
Initial Business Response / [redacted] (1000, 10, 2015/06/23) */ Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the Ecommerce and Balance Rewards Team for handlingThe following information was provided as the resolution details Customer's account has been deactivated under the email address of [redacted] @yahoo.com- This is the only account that I located for the customer I have also canceled account #XXXXXXXXXXXXX per Mr [redacted] request If you have any questions please do not hesitate to contact me Thank you, [redacted] H Consumer Relations Specialist [redacted] Rd [redacted] IL XXXXX Fax: XXX-XXX-XXXX
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Vincent [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Thank you for contacting our company in regards to this complaintThe following information was provided as the resolution details It has been determined that this offer, buy one get one 50% off gift cards, should not have been advertised to customers, as it is not a valid offerDue to this not being a valid offer Walgreen's is unable to honor the promotionAdditionally, Walgreen's reserves the right to correct typographic or photographic errors.If you have any questions please do not hesitate to contact meThank you, [redacted] CExecutive Response Specialist [redacted] Wilmot RoadDeerfield, IL 60015Fax: [redacted]
Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the (insert where it was sent) for handling. The following information was provided as the resolution details. The customer did not provide the store location in the... case. If you have any questions please do not hesitate to contact me. Thank you, [redacted] H. Corporate Consumer Relations [redacted]
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Manager for handlingThe following information was provided as the resolution details The customer's concern was resolved on 1/19/by District Manager Brian ***The DM spoke with Vincent, apologized for the confusion and our response time to resolve the issueExplained [redacted] drug pricing and the difference between pills and day supplyExplained that drug prices are subject to change and sometimes vary by areaThere was a $variance on one medication so the DM informed him that the DM would be sending him a $gift card, [redacted] for the inconvenienceThe DM gave Vincent contact for RXM and store manager if ever any further concernsCustomer was satisfied and appreciated the clarificationIf you have any questions please do not hesitate to contact me.Thank you, Rebecca CExecutive Response SpecialistWilmot RoadDeerfield, IL 60015Fax: [redacted] If you have any questions please do not hesitate to contact meThank you, Rebecca CExecutive Response SpecialistW.Avalon Ave.Muscle Shoals, AL 35661Fax: [redacted]
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District office for handlingThe following information was provided as the resolution detailsStore manager, [redacted] , called Mr [redacted] on March Ms [redacted] apologized to Mr [redacted] and mailed to him a $Walgreens gift cardIf you have any questions please do not hesitate to contact meThank you, [redacted] Corporate Consumer RelationsWilmot RdDeerfield, IL 60015Fax: [redacted]
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Office for handlingThe following information was provided as the resolution details On June 15, 2016, the Assistant Store Manager, Carolina Correa, contacted the customerCarolina apologized for the inconvenience and offered to exchange the product with no issuesThe customer accepted the offer and was satisfied with the outcome If you have any questions please do not hesitate to contact me Thank you, [redacted] Executive Advocate Wilmot Road Deerfield, IL Fax:[redacted]
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Manager for handlingThe following information was provided as the resolution details [redacted] District Manager, called Ms [redacted] on December 3, He explained that he spoke with the store manager and the rice and water will be available for the customer at Walgreens store #***Ms [redacted] was also given a $gift card for her trouble and will be given the senior discount when she picks up the rice and water.If you have any questions please do not hesitate to contact meThank you, [redacted] **Corporate Consumer Relations [redacted]
Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to Incomm, our gift card processor, for handling. The following information was provided as the resolution details. Without a receipt to match the card that Mr. [redacted] has we are unable to activate his card. We have tried receipts from both purchases on 11/19/2016 and on 11/21/2016. I advised Mr. [redacted] that if he made another purchase of an Ebay gift card then I would be happy to try that receipt to see if it matches his card. I checked with the store and was told by the Store Manager that those were the only two purchases she saw from her store. Unfortunately there is nothing further that we can do for Mr. ***. If you have any questions please do not hesitate to contact me. Thank you, Stephanie [redacted] Corporate Consumer Relations200 Wilmot RdDeerfield, IL 60015Fax: 256-389-3763
RevDex.com: I have reviewed the response made by the business in reference to complaint ID 11101448, and find that this resolution is satisfactory to me. Sincerely, Charles [redacted]