Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Manager for handlingThe following information was provided as the resolution details Summarize the resolution addressing these questions:Date resolved: 11/28/Who resolved: [redacted] A., Operations Supervisor, Customer Care OperationsHow resolved: A Jira ticket was created and the customer was emailed on 11/28/and advised that he was opted outThis takes 10-days to go into effect Customer satisfaction: Case resolvedCompensation given: None Provided If you have any questions please do not hesitate to contact meThank you, [redacted] HConsumer Relations Executive Representative [redacted] W.Avalon Ave[redacted] , AL 35661Fax: [redacted]
Thank you for contacting our company in regards to this complaintOur consumer relations department has sent this case to our online department for resolutionThe below notes are the resolution to this caseDate resolved: 6/26/Who resolved: Addie [redacted] How resolved: I processed a full refund of $for orderCustomer satisfaction: I left a v/m with the customer and sent an email that a refund has been issuedCompensation given: N/A If you have any questions please feel free to contact meThank you, Teza [redacted] Executive Response SpecialistWilmot RoadDeerfield, IL 60015Fax: [redacted]
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the district manager for handlingThe following information was provided as the resolution details.I contacted Ms [redacted] by phoneShe stated that the store resolved her issue right after she submitted the claim and everything was taken care ofShe stated she was happy with the resolution and thanked me for contacting herIf you have any questions please do not hesitate to contact me.Thank you,Teza B.Consumer Relations Executive Representative
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Herbert ***
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to [redacted] for handlingThe following information was provided as the resolution detailsMs [redacted] contacted the store manager at store 1769, [redacted] , and requested that he work with [redacted] ***, store manager at store 356, and [redacted] at the photo support center to resubmit the orderBecause the order had already exited store 356's system, this process took Mr [redacted] nearly a full day to completeOnce store received the order, the assistant store manager [redacted] printed the books and carefully put them togetherOnce completed, Mr [redacted] contacted Mr [redacted] and left a message stating the four books were complete and ready to pick upMr [redacted] arrived at store to pick up the books at no charge and was satisfiedIf you have any questions please do not hesitate to contact meThank you, [redacted] ** Corporate Consumer RelationsWilmot RdDeerfield, IL [redacted]
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to our Ecommerce Issue Resolvers for handlingThe following information was provided as the resolution details The customer's concern was resolved on 4/26/ The issue was resolved by [redacted] [redacted] *called the return center again and asked them to confirm what they received in the return for a second time which was several jars and bottles of water and not the items the customer orderedTherefore, we cannot refund an order that we did not receive back [redacted] *called the customer and he did not answer but was left a voicemailNo compensation provided.If you have any questions please do not hesitate to contact meThank you, Rebecca CExecutive Response SpecialistWilmot RoadDeerfield, IL 60015Fax: 256-389-
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Manager for handlingThe following information was provided as the resolution details Summarize the resolution addressing these questions:Date resolved: District Manager spoke with the customer on second occasion 3/and agreed to have them return to store on 4/to resolve concernWho resolved: Moira C., District ManagerHow resolved: Customer returned to the location on 4/was extremely happy with the interaction with the ASM thanked him for following up Saturday and appreciated the positive response from the store and WalgreensAppreciated the SM explaining the Super Refund process further and for apologizing around the initial interactionIn addition SM held coach conversations with ASM and all store leadership role playing alternative ways to handle concern in the future to [redacted] we learn for experience and do not repeatCustomer satisfaction: YesCompensation given: Customer received the equivalent of a super refund for the incorrect initial chargeAlso purchased the items at the agreed upon sale price.If you have any questions please do not hesitate to contact meThank you, Kathy HExecutive Response Specialist [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11028893, and find that this resolution is satisfactory to me Sincerely, James [redacted]
Revdex.com: I received the email and voice message from the agent, unfortunatly I work full time and it's finals week, so reaching me by phone is difficultThat said, the issue has been resolved for complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the [redacted] , District Manager for handlingThe following information was provided as the resolution details I apologize to the customer for the lack of serviceI retrained the manager and the shift lead manager on how to conduct returns without a receipt and service recoveryThe customer is allowed return/exchange both itemsThe customer was satisfied with the resolution, and compensated a $gift card If you have any questions please do not hesitate to contact me Thank you, [redacted] HCorporate Consumer Relations [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/06/15) */ Thank you for contacting our company in regards to this complaintOur Consumer Relations department has determined we did not receive enough information for handlingThe following information was provided as the resolution details Dear Carol [redacted] We apologize for the inconvenience that you are experiencingWe would like to assist you, but have not received enough informationI understand that you want a refund on a productAre you able to provide a receipt? Is the product made by Walgreens or is it a National Brand item? We do not have the item in our possession, without said item; there isn't anything we can do to assist you at this timeWhat address did you send this item to? Once you are able to provide additional information and with that information maybe we can try tracking the item down for you to get the refundPlease provide as much information as possibleThanks If you have any questions please do not hesitate to contact me Thank you, Kelly H Consumer Relations Specialist Lake Cook RdMS# L Deerfield IL Fax: [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have called walgreens twice since receiving this responseI called Mon., 6/and todayI was told today someone would call meI do not know if this will be worked out or notOn Monday, 6/22/15, I gave the repthe USPS tracking # again, and gave her the address where I mailed the package and the ref.#I wanted to make sure I responded back by 6/27, which is the date indicated in the letter Thanks, Carol [redacted] Final Business Response / [redacted] (4000, 10, 2015/06/29) */ Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the Consumer Response Specialist Matt Bfor handlingThe following information was provided as the resolution details 6/24/ Carol [redacted] E James St Eureka, IL Dear Carol, Thank you for taking the time to contact us regarding your dissatisfaction with the Solar Mushroom Garden Stake Your comments are important to us, and I have shared your comments with our supplier regarding the inability to change the battery in the product Walgreens takes pride in our 100% Satisfaction Guarantee so please accept the enclosed $Walgreens Gift CardIn the future, we do require the product UPC number or WIC number with packaging and original receipt to process a reimbursement for you Thank you again for bringing this to our attentionIf I may be of further assistance, please feel free to contact me and I hope that you will continue to be a loyal Walgreens customer Sincerely, Matt B.Consumer Response Specialist 1-800-Walgreens If you have any questions please do not hesitate to contact me Thank you, Kelly H Consumer Relations Specialist Lake Cook RdMS# L Deerfield IL [redacted]
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the Pharmacy Manager for handlingThe following information was provided as the resolution details Pharmacy Manager, Kevin spoke with the patient and reviewed the profileHe explained that the higher copay was required by his insuranceThe Pharmacy Manager also offered to contact doctor to change prescription to preferred drug that would result in lower copayKevin also advised the patient that he can contact the pharmacist with any future questions about prescription If you have any questions please do not hesitate to contact me Thank you, Ben *Consumer Relations Executive Representative Wilmot Road Deerfield, IL Fax: 256-389-
Initial Business Response / [redacted] (1000, 5, 2015/10/05) */ On 10/2/the customer was contacted via phone by the store manager [redacted] apologized to the customer and assured the customer that all expired rebates were gone from the productThe customer was issued a $refund for both rebates plus a $gift card Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) I, greatly, appreciate Walgreen's quick response and generous resolutionI did not expect anything other than the two rebate items refunded, but I, sincerely, appreciate the $gift cardThat was very niceI consider this issue resolvedThank you, to Walgreen's and the Revdex.com for your time and helpSincerely, [redacted]
Thank you for contacting our company in regards to this complaintOur consumer relations department has sent this case to the mail order for handlingThe following information was provided as the resolution detailsDate resolved:-1/15/A full audit submitted with call logs and coaching opportunities/member contacted, spoke with customer, confirmed his medication was received, extended appropriate apologies, advised calls were reviewed and assured his concerns are being addressed/offered myself as a direct contact going forward for orders and any further issues, customer accepted and was thankfulCustomer was grateful for the follow upCustomer agreed to gift cardIf you have any questions please do not hesitate to contact me Thank you, Teza BWilmot RdDeerfield, IL 60015Fax: [redacted]
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the Store for handlingThe following information was provided as the resolution detailsKevin called the patient and took care of the insurance informationAdditionally, he made sure insurance for the whole family was on file and the patient will be receiving money back from the insurance companyWe will also be giving the customer a $gift cardIf you have any questions please do not hesitate to contact me Thank you, Ben E.Consumer Relations Executive Representative [redacted] ***Fax: 256-389-
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to our Legal Team for handlingThe following information was provided as the resolution details.Walgreens cares very much for our customers and our communitiesSuch a commitment has been demonstrated time and again by our outstanding customer service, our commitment to supporting the communities we serve, and our dedication to offering consumers beneficial promotions on products they use every dayWalgreen Cohas not knowingly or willfully engaged in any deceptive behavior regarding the advertisement of promotions and discounts at our retail locationsThe Company expends significant time and resources to ensure that all advertising, including shelf tags, are clear, conspicuous and compliant with US and state regulatory requirementsWhile Walgreen Codoes not agree with the allegations made by MrVandyne, we do sincerely regret his displeasure and hope to better serve him in the future.If you have any questions please do not hesitate to contact me.Thank you, [redacted] Consumer Relations Executive Representative [redacted]
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Manager for handlingThe following information was provided as the resolution details Summarize the resolution addressing these questions:Date resolved: 01/13/Who resolved: [redacted] H - IT Resolution ManagerHow resolved: IT has removed any email address that was associated with this patientCustomer satisfaction: UnknownCompensation given: NoneIf you have any questions please do not hesitate to contact meThank you, [redacted] HExecutive Response Specialist [redacted]
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the Sedgwick Insurance Department for handlingThe following information was provided as the resolution details.On 12/1/Sedgwick examiner [redacted] *reached a settlement with the customerAlthough unhappy all her photos of family were lost, she accepted and signing a release for $1,compensation.If you have any questions please do not hesitate to contact meThank you, [redacted] **Executive Consumer Relations RepresentativeWilmot RdDeerfield, IL 60015Fax: 256-389-
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the district manager for handlingThe following information was provided as the resolution detailsDate resolved: 12/21/Who resolved: [redacted] ***How resolved: Issued refundCustomer satisfaction: SatisfiedCompensation given: 25.31Best, [redacted] District Manager, Pharmacy and Retail Operations If you have any questions please do not hesitate to contact meThank you, [redacted] Executive Response Specialist [redacted] Wilmot RdDeerfield, IL 60015Fax: [redacted]
Thank you for contacting our company in regards to this complaintUnfortunately our Consumer Relations department did not receive enough information from your email to respond appropriately Consumer Relations has made several attempts to reach out the customer to gather more information to assistRegretfully, we have been unable to make contact with the customer via email or telephone In order to assist, we will need images of the front and back of the gift card and a copy of the original purchase receiptThis information can be faxed to [redacted] or emailed to epc[redacted] @walgreens.comPlease be sure to reference Case # [redacted] on all documentation sent in If you have any questions please do not hesitate to contact me Thank you, [redacted] Wilmot Road Deerfield, IL Fax: [redacted]
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Manager for handlingThe following information was provided as the resolution details Summarize the resolution addressing these questions:Date resolved: 11/28/Who resolved: [redacted] A., Operations Supervisor, Customer Care OperationsHow resolved: A Jira ticket was created and the customer was emailed on 11/28/and advised that he was opted outThis takes 10-days to go into effect Customer satisfaction: Case resolvedCompensation given: None Provided If you have any questions please do not hesitate to contact meThank you, [redacted] HConsumer Relations Executive Representative [redacted] W.Avalon Ave[redacted] , AL 35661Fax: [redacted]
Thank you for contacting our company in regards to this complaintOur consumer relations department has sent this case to our online department for resolutionThe below notes are the resolution to this caseDate resolved: 6/26/Who resolved: Addie [redacted] How resolved: I processed a full refund of $for orderCustomer satisfaction: I left a v/m with the customer and sent an email that a refund has been issuedCompensation given: N/A If you have any questions please feel free to contact meThank you, Teza [redacted] Executive Response SpecialistWilmot RoadDeerfield, IL 60015Fax: [redacted]
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the district manager for handlingThe following information was provided as the resolution details.I contacted Ms [redacted] by phoneShe stated that the store resolved her issue right after she submitted the claim and everything was taken care ofShe stated she was happy with the resolution and thanked me for contacting herIf you have any questions please do not hesitate to contact me.Thank you,Teza B.Consumer Relations Executive Representative
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Herbert ***
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to [redacted] for handlingThe following information was provided as the resolution detailsMs [redacted] contacted the store manager at store 1769, [redacted] , and requested that he work with [redacted] ***, store manager at store 356, and [redacted] at the photo support center to resubmit the orderBecause the order had already exited store 356's system, this process took Mr [redacted] nearly a full day to completeOnce store received the order, the assistant store manager [redacted] printed the books and carefully put them togetherOnce completed, Mr [redacted] contacted Mr [redacted] and left a message stating the four books were complete and ready to pick upMr [redacted] arrived at store to pick up the books at no charge and was satisfiedIf you have any questions please do not hesitate to contact meThank you, [redacted] ** Corporate Consumer RelationsWilmot RdDeerfield, IL [redacted]
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to our Ecommerce Issue Resolvers for handlingThe following information was provided as the resolution details The customer's concern was resolved on 4/26/ The issue was resolved by [redacted] [redacted] *called the return center again and asked them to confirm what they received in the return for a second time which was several jars and bottles of water and not the items the customer orderedTherefore, we cannot refund an order that we did not receive back [redacted] *called the customer and he did not answer but was left a voicemailNo compensation provided.If you have any questions please do not hesitate to contact meThank you, Rebecca CExecutive Response SpecialistWilmot RoadDeerfield, IL 60015Fax: 256-389-
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Manager for handlingThe following information was provided as the resolution details Summarize the resolution addressing these questions:Date resolved: District Manager spoke with the customer on second occasion 3/and agreed to have them return to store on 4/to resolve concernWho resolved: Moira C., District ManagerHow resolved: Customer returned to the location on 4/was extremely happy with the interaction with the ASM thanked him for following up Saturday and appreciated the positive response from the store and WalgreensAppreciated the SM explaining the Super Refund process further and for apologizing around the initial interactionIn addition SM held coach conversations with ASM and all store leadership role playing alternative ways to handle concern in the future to [redacted] we learn for experience and do not repeatCustomer satisfaction: YesCompensation given: Customer received the equivalent of a super refund for the incorrect initial chargeAlso purchased the items at the agreed upon sale price.If you have any questions please do not hesitate to contact meThank you, Kathy HExecutive Response Specialist [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11028893, and find that this resolution is satisfactory to me Sincerely, James [redacted]
Revdex.com: I received the email and voice message from the agent, unfortunatly I work full time and it's finals week, so reaching me by phone is difficultThat said, the issue has been resolved for complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the [redacted] , District Manager for handlingThe following information was provided as the resolution details I apologize to the customer for the lack of serviceI retrained the manager and the shift lead manager on how to conduct returns without a receipt and service recoveryThe customer is allowed return/exchange both itemsThe customer was satisfied with the resolution, and compensated a $gift card If you have any questions please do not hesitate to contact me Thank you, [redacted] HCorporate Consumer Relations [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/06/15) */ Thank you for contacting our company in regards to this complaintOur Consumer Relations department has determined we did not receive enough information for handlingThe following information was provided as the resolution details Dear Carol [redacted] We apologize for the inconvenience that you are experiencingWe would like to assist you, but have not received enough informationI understand that you want a refund on a productAre you able to provide a receipt? Is the product made by Walgreens or is it a National Brand item? We do not have the item in our possession, without said item; there isn't anything we can do to assist you at this timeWhat address did you send this item to? Once you are able to provide additional information and with that information maybe we can try tracking the item down for you to get the refundPlease provide as much information as possibleThanks If you have any questions please do not hesitate to contact me Thank you, Kelly H Consumer Relations Specialist Lake Cook RdMS# L Deerfield IL Fax: [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have called walgreens twice since receiving this responseI called Mon., 6/and todayI was told today someone would call meI do not know if this will be worked out or notOn Monday, 6/22/15, I gave the repthe USPS tracking # again, and gave her the address where I mailed the package and the ref.#I wanted to make sure I responded back by 6/27, which is the date indicated in the letter Thanks, Carol [redacted] Final Business Response / [redacted] (4000, 10, 2015/06/29) */ Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the Consumer Response Specialist Matt Bfor handlingThe following information was provided as the resolution details 6/24/ Carol [redacted] E James St Eureka, IL Dear Carol, Thank you for taking the time to contact us regarding your dissatisfaction with the Solar Mushroom Garden Stake Your comments are important to us, and I have shared your comments with our supplier regarding the inability to change the battery in the product Walgreens takes pride in our 100% Satisfaction Guarantee so please accept the enclosed $Walgreens Gift CardIn the future, we do require the product UPC number or WIC number with packaging and original receipt to process a reimbursement for you Thank you again for bringing this to our attentionIf I may be of further assistance, please feel free to contact me and I hope that you will continue to be a loyal Walgreens customer Sincerely, Matt B.Consumer Response Specialist 1-800-Walgreens If you have any questions please do not hesitate to contact me Thank you, Kelly H Consumer Relations Specialist Lake Cook RdMS# L Deerfield IL [redacted]
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the Pharmacy Manager for handlingThe following information was provided as the resolution details Pharmacy Manager, Kevin spoke with the patient and reviewed the profileHe explained that the higher copay was required by his insuranceThe Pharmacy Manager also offered to contact doctor to change prescription to preferred drug that would result in lower copayKevin also advised the patient that he can contact the pharmacist with any future questions about prescription If you have any questions please do not hesitate to contact me Thank you, Ben *Consumer Relations Executive Representative Wilmot Road Deerfield, IL Fax: 256-389-
Initial Business Response / [redacted] (1000, 5, 2015/10/05) */ On 10/2/the customer was contacted via phone by the store manager [redacted] apologized to the customer and assured the customer that all expired rebates were gone from the productThe customer was issued a $refund for both rebates plus a $gift card Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) I, greatly, appreciate Walgreen's quick response and generous resolutionI did not expect anything other than the two rebate items refunded, but I, sincerely, appreciate the $gift cardThat was very niceI consider this issue resolvedThank you, to Walgreen's and the Revdex.com for your time and helpSincerely, [redacted]
Thank you for contacting our company in regards to this complaintOur consumer relations department has sent this case to the mail order for handlingThe following information was provided as the resolution detailsDate resolved:-1/15/A full audit submitted with call logs and coaching opportunities/member contacted, spoke with customer, confirmed his medication was received, extended appropriate apologies, advised calls were reviewed and assured his concerns are being addressed/offered myself as a direct contact going forward for orders and any further issues, customer accepted and was thankfulCustomer was grateful for the follow upCustomer agreed to gift cardIf you have any questions please do not hesitate to contact me Thank you, Teza BWilmot RdDeerfield, IL 60015Fax: [redacted]
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the Store for handlingThe following information was provided as the resolution detailsKevin called the patient and took care of the insurance informationAdditionally, he made sure insurance for the whole family was on file and the patient will be receiving money back from the insurance companyWe will also be giving the customer a $gift cardIf you have any questions please do not hesitate to contact me Thank you, Ben E.Consumer Relations Executive Representative [redacted] ***Fax: 256-389-
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to our Legal Team for handlingThe following information was provided as the resolution details.Walgreens cares very much for our customers and our communitiesSuch a commitment has been demonstrated time and again by our outstanding customer service, our commitment to supporting the communities we serve, and our dedication to offering consumers beneficial promotions on products they use every dayWalgreen Cohas not knowingly or willfully engaged in any deceptive behavior regarding the advertisement of promotions and discounts at our retail locationsThe Company expends significant time and resources to ensure that all advertising, including shelf tags, are clear, conspicuous and compliant with US and state regulatory requirementsWhile Walgreen Codoes not agree with the allegations made by MrVandyne, we do sincerely regret his displeasure and hope to better serve him in the future.If you have any questions please do not hesitate to contact me.Thank you, [redacted] Consumer Relations Executive Representative [redacted]
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Manager for handlingThe following information was provided as the resolution details Summarize the resolution addressing these questions:Date resolved: 01/13/Who resolved: [redacted] H - IT Resolution ManagerHow resolved: IT has removed any email address that was associated with this patientCustomer satisfaction: UnknownCompensation given: NoneIf you have any questions please do not hesitate to contact meThank you, [redacted] HExecutive Response Specialist [redacted]
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the Sedgwick Insurance Department for handlingThe following information was provided as the resolution details.On 12/1/Sedgwick examiner [redacted] *reached a settlement with the customerAlthough unhappy all her photos of family were lost, she accepted and signing a release for $1,compensation.If you have any questions please do not hesitate to contact meThank you, [redacted] **Executive Consumer Relations RepresentativeWilmot RdDeerfield, IL 60015Fax: 256-389-
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the district manager for handlingThe following information was provided as the resolution detailsDate resolved: 12/21/Who resolved: [redacted] ***How resolved: Issued refundCustomer satisfaction: SatisfiedCompensation given: 25.31Best, [redacted] District Manager, Pharmacy and Retail Operations If you have any questions please do not hesitate to contact meThank you, [redacted] Executive Response Specialist [redacted] Wilmot RdDeerfield, IL 60015Fax: [redacted]
Thank you for contacting our company in regards to this complaintUnfortunately our Consumer Relations department did not receive enough information from your email to respond appropriately Consumer Relations has made several attempts to reach out the customer to gather more information to assistRegretfully, we have been unable to make contact with the customer via email or telephone In order to assist, we will need images of the front and back of the gift card and a copy of the original purchase receiptThis information can be faxed to [redacted] or emailed to epc[redacted] @walgreens.comPlease be sure to reference Case # [redacted] on all documentation sent in If you have any questions please do not hesitate to contact me Thank you, [redacted] Wilmot Road Deerfield, IL Fax: [redacted]