Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Office for handlingThe following information was provided as the resolution detailsThe customer was not upset about the level of service at the store level but how our Medicare department could not get a resolution for the customer, weeks is a long timeI coached store manager that in a situation like this action needs to be taken to get the customer the medication as soon as possible If you have any questions please do not hesitate to contact me Thank you, [redacted] **Consumer Relations Executive Representative [redacted] Deerfield, IL 60015Fax: ###-###-####
Initial Business Response / [redacted] (1000, 5, 2015/07/07) */ Thank you for contacting our company in regards to this complaintOur Consumer Relations department has determined that we did not receive enough information for handlingThe following information was provided as the resolution details Dear Mr [redacted] We apologize for any inconvenience this may have causedWe would like to investigate and provide a proper resolution to these claimsPlease provide the store location in question so that we may be able to assistWe will need this information to have the correct District contact you If you have any questions please do not hesitate to contact me Thank you, Kelly H Consumer Relations Specialist Lake Cook RdMS# L Deerfield IL Fax: 847-964- Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) This issue primarily had to do with the online system digital coupon not working at multiple storesThe error is first with with Walgreens overchargingSecondary with the stores not being able to enter their coupons from their own online system Final Business Response / [redacted] (4000, 9, 2015/07/13) */ Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the E commerce Issue Resolver for handlingThe following information was provided as the resolution details I contacted the customer by phone and emailCustomer replied back by email stating he did not purchase the item because the paperless coupon did not applyI was informed by my Supervisor Christy, there was a technical issue with the paperless coupons not applying to the customer purchaseI informed the customer of this issue and this is a known issueProvided the customer with balance rewards points If you have any questions please do not hesitate to contact me Thank you, Kelly H Consumer Relations Specialist Lake Cook RdMS# L Deerfield IL Fax: 847-964-
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Manager for handlingThe following information was provided as the resolution details Summarize the resolution addressing these questions:Date resolved: 12/29/Who resolved: [redacted] -Store Manager and Ryan Munson-District ManagerHow resolved: Refunded the $to her ***Customer satisfaction: She is satisfied the issue is resolvedCompensation given: Refunded $for the returned product and we will issue her a gift card as a token of goodwill.If you have any questions please do not hesitate to contact meThank you, [redacted] HExecutive Response Specialist [redacted]
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Manager for handlingThe following information was provided as the resolution details An email was sent to the customer requesting that the incorrect card be taken back to the store and the manager will refund the dollars and a gift card will be issued.If you have any questions please do not hesitate to contact meThank you, [redacted] Consumer Relations Executive Representative [redacted]
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the district manager for handlingThe following information was provided as the resolution detailsAssistant store manager, [redacted] ***, refunded the customer $today, 4/24/Customer is satisfiedIf you have any questions please do not hesitate to contact meThank you, [redacted] NCorporate Consumer RelationsWilmot RdDeerfield, IL 60015Fax: 256- [redacted]
Revdex.com: The response from the business to Revdex.com is actually not satisfactory to me, the issue is not related to the resolution of the picture.But I had the commitment from the business that they will work to fix their website issue and will keep me posted on that.So that's why I'm saying that the resolution is satisfactory to me Sincerely, [redacted] ***
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Manager for handlingThe following information was provided as the resolution details Summarize the resolution addressing these questions:Date resolved: 04/05/Who resolved: E-Commerce Issue ResolverHow resolved: Customer has been provided the Terms and Conditions of Balance Rewards, Balance Reward for Healthy Choices and max earning for BRhc for AARP membersAdvised by supervisor there is no more we can doCustomer satisfaction: UnknownCompensation given: We have also provided 25,points to his BR acct.If you have any questions please do not hesitate to contact meThank you, Kathy HExecutive Response Specialist [redacted]
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to Accounts Payable for handlingThe following information was provided as the resolution detailsAccounts Payable has stated that the error did not occur on their end and the patient will need to contact their bank in regards to the chargesIf you have any questions please do not hesitate to contact meThank you, [redacted] NCorporate Consumer Relations [redacted]
Initial Business Response / [redacted] (1000, 15, 2015/07/17) */ Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Manager Pharmacy and Retail Operation [redacted] for handlingThe following information was provided as the resolution details I spoke with [redacted] by phone this afternoon, and first made sure that he daughter was OKShe thanked me for asking about her daughterI asked her to explain the situation to me, and she was very calm, and pretty much explained exactly what is in the letterShe also did admit to me that she was upset, and that she knocked some things over on her way out of the store due to frustration and apologizedAt the end of our conversation, I asked her what I could do for her as a resolution, and she said that she was not really looking for anything, but she wanted to make sure that this didn't happen to someone else and she wanted to know what I was going to doI explained to her that we would handle the matter internally, and that I would be personally involved in talking to all of the involved parties and that we would conduct training to ensure that this does not happen againI am scheduled for a store visit at the store tomorrow and will cover thenNo compensation was asked for, and the conversation was very pleasantShe did not mention any type of escalation, and said that she would not let one bad experience sour her on WalgreensPlease let me know if you need me to do anything further Regards, [redacted] If you have any questions please do not hesitate to contact me Thank you, [redacted] Consumer Relations Specialist [redacted]
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the HealthCare Clinic for handlingThe following information was provided as the resolution details The patient query is adjusted with no due to patientThere is no balance due on the accountThe patient will be reimbursed and notification will be sent via mail If you have any questions please do not hesitate to contact me Thank you, [redacted] EConsumer Relations Executive Representative Wilmot Road Deerfield, IL Fax: [redacted]
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the HAR billing and collections department for handlingThe following information was provided as the resolution detailsDate resolved: N/AWho resolved: N/AHow resolved: Customer made payment on account and collection agency has been notified to remove debt from credit reportCustomer is unsatisfied that we will not reimburse her the $it will cost to re-run their credit score for a mortgage loanI provided the Consumer relations email address and phone numberCustomer satisfaction: PoorCompensation given: N/AIf you have any questions please do not hesitate to contact me.Teza *.Consumer Relations Executive RepresentativeFax: 256-389-
Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Healthcare Clinic Billing office for handling. The following information was provided as the resolution details. The claim for [redacted] was reviewed. It was billed... correctly under Take Care Health as the provider according to our contract with ***. [redacted] has denied the claim as out of network. [redacted] signed a Financial responsibility Form agreeing that it is his responsibility to know if the provider is in or out of network for his plan. We do not have access to that information. We will not rebill. If you have any questions please do not hesitate to contact me. Thank you, [redacted] Corporate Consumer Relations200 Wilmot RdDeerfield, IL 60015Fax: [redacted]
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the Store Management for handlingThe following information was provided as the resolution details.MrCurtis [redacted] , Store Manager, reached out to the customer today on February 24, As a token of our apologies, the customer was given an additional supply of his medication at no costIf you have any questions please do not hesitate to contact me Thank you, Tonya *.Consumer Relations Executive RepresentativeWilmot RoadDeerfield, IL 60015Fax:256-389-
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the Ecommerce Department for handlingThe following information was provided as the resolution details [redacted] T., Issue Resolver for Ecommerce, opted Mr [redacted] out of all promotional email notifications on 3/8/ [redacted] sent Mr [redacted] an email on the same day to let him know this and also to advise that it can take up to days for all emails to cease once opted out.If you have any questions please do not hesitate to contact meThank you, [redacted] Corporate Consumer Relations [redacted]
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District office for handlingThe following information was provided as the resolution detailsDate resolved: 2/29/Who resolved: [redacted] How resolved: Patient will stop by pharmacy to pick up tabletsCustomer satisfaction: yesCompensation given: noThank you, [redacted] , R.Ph.Area Healthcare SupervisorIf you have any questions please do not hesitate to contact me.Thank you, [redacted] **Consumer Relations Executive Representative
the store provided the receipt to me for the gift card I purchasedIt made no sense that walgreen claims that the receipt does not match the gift card as they provided the receipt Complaint: [redacted] I am rejecting this response because: Sincerely, Wen ***
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Manager, Eric [redacted] for handlingThe following information was provided as the resolution detailsThe Technician in question has contacted Mrs [redacted] by phone and offered her apologiesManagement has also contacted Mr [redacted] to apologize for the poor customer service, assuring Mr [redacted] that our customers do come first, and this is not the way that we run our stores If you have any questions please do not hesitate to contact me Thank you, Carolyn *.Executive Consumer Relations RepresentativeWilmot RoadDeerfield, IL 60015Fax: 256-389-3763Executive Consumer Relations RepresentativeWilmot RoadDeerfield, IL 60015Fax: 256-389-
Initial Business Response / [redacted] (1000, 5, 2015/06/19) */ Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Manager [redacted] for handlingThe following information was provided as the resolution details I have spoken to the store manager regarding the situationStore Manager informed me that a request for payment was made in January in the amount of $and customer did receive a check from 3rd party billing reconciliation Yes, a 3rd call was made and an email was sent todayHere is a copy of the emailIf I receive a response, I will let you know of changes that need to be made Hello Ms [redacted] I am emailing in response to a concern you had regarding our Little Silver locationI was hoping I would be able to helpPlease Let me know if there's anything that I can do helpEmail me at [redacted] @walgreens.com or by phone to XXX-XXX-XXXX [redacted] If you have any questions please do not hesitate to contact me Thank you, [redacted] Consumer Relations Specialist [redacted] MS# [redacted] XXXXX Fax: XXX-XXX-XXXX
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the Gift Card Department for handlingThe following information was provided as the resolution details The original receipt is required so we are able to properly investigate the cardPlease be advised, we would like to offer a $Walgreens Gift Card to replace the $Friday's Gift CardPlease let us know if this is a suitable resolution so I may mail out the gift card to the customer If you have any questions please do not hesitate to contact me Thank you, [redacted] Corporate Consumer Relations [redacted]
Thank you for contacting our company in regards to this complaint. Unfortunately we do not have enough information to proceed with an investigation. To investigate a gift card issue we will need the card number, a copy of the original purchase receipt and a copy of the front and back of the card.... If you have any questions please do not hesitate to contact me. Thank you, [redacted]
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Office for handlingThe following information was provided as the resolution detailsThe customer was not upset about the level of service at the store level but how our Medicare department could not get a resolution for the customer, weeks is a long timeI coached store manager that in a situation like this action needs to be taken to get the customer the medication as soon as possible If you have any questions please do not hesitate to contact me Thank you, [redacted] **Consumer Relations Executive Representative [redacted] Deerfield, IL 60015Fax: ###-###-####
Initial Business Response / [redacted] (1000, 5, 2015/07/07) */ Thank you for contacting our company in regards to this complaintOur Consumer Relations department has determined that we did not receive enough information for handlingThe following information was provided as the resolution details Dear Mr [redacted] We apologize for any inconvenience this may have causedWe would like to investigate and provide a proper resolution to these claimsPlease provide the store location in question so that we may be able to assistWe will need this information to have the correct District contact you If you have any questions please do not hesitate to contact me Thank you, Kelly H Consumer Relations Specialist Lake Cook RdMS# L Deerfield IL Fax: 847-964- Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) This issue primarily had to do with the online system digital coupon not working at multiple storesThe error is first with with Walgreens overchargingSecondary with the stores not being able to enter their coupons from their own online system Final Business Response / [redacted] (4000, 9, 2015/07/13) */ Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the E commerce Issue Resolver for handlingThe following information was provided as the resolution details I contacted the customer by phone and emailCustomer replied back by email stating he did not purchase the item because the paperless coupon did not applyI was informed by my Supervisor Christy, there was a technical issue with the paperless coupons not applying to the customer purchaseI informed the customer of this issue and this is a known issueProvided the customer with balance rewards points If you have any questions please do not hesitate to contact me Thank you, Kelly H Consumer Relations Specialist Lake Cook RdMS# L Deerfield IL Fax: 847-964-
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Manager for handlingThe following information was provided as the resolution details Summarize the resolution addressing these questions:Date resolved: 12/29/Who resolved: [redacted] -Store Manager and Ryan Munson-District ManagerHow resolved: Refunded the $to her ***Customer satisfaction: She is satisfied the issue is resolvedCompensation given: Refunded $for the returned product and we will issue her a gift card as a token of goodwill.If you have any questions please do not hesitate to contact meThank you, [redacted] HExecutive Response Specialist [redacted]
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Manager for handlingThe following information was provided as the resolution details An email was sent to the customer requesting that the incorrect card be taken back to the store and the manager will refund the dollars and a gift card will be issued.If you have any questions please do not hesitate to contact meThank you, [redacted] Consumer Relations Executive Representative [redacted]
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the district manager for handlingThe following information was provided as the resolution detailsAssistant store manager, [redacted] ***, refunded the customer $today, 4/24/Customer is satisfiedIf you have any questions please do not hesitate to contact meThank you, [redacted] NCorporate Consumer RelationsWilmot RdDeerfield, IL 60015Fax: 256- [redacted]
Revdex.com: The response from the business to Revdex.com is actually not satisfactory to me, the issue is not related to the resolution of the picture.But I had the commitment from the business that they will work to fix their website issue and will keep me posted on that.So that's why I'm saying that the resolution is satisfactory to me Sincerely, [redacted] ***
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Manager for handlingThe following information was provided as the resolution details Summarize the resolution addressing these questions:Date resolved: 04/05/Who resolved: E-Commerce Issue ResolverHow resolved: Customer has been provided the Terms and Conditions of Balance Rewards, Balance Reward for Healthy Choices and max earning for BRhc for AARP membersAdvised by supervisor there is no more we can doCustomer satisfaction: UnknownCompensation given: We have also provided 25,points to his BR acct.If you have any questions please do not hesitate to contact meThank you, Kathy HExecutive Response Specialist [redacted]
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to Accounts Payable for handlingThe following information was provided as the resolution detailsAccounts Payable has stated that the error did not occur on their end and the patient will need to contact their bank in regards to the chargesIf you have any questions please do not hesitate to contact meThank you, [redacted] NCorporate Consumer Relations [redacted]
Initial Business Response / [redacted] (1000, 15, 2015/07/17) */ Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Manager Pharmacy and Retail Operation [redacted] for handlingThe following information was provided as the resolution details I spoke with [redacted] by phone this afternoon, and first made sure that he daughter was OKShe thanked me for asking about her daughterI asked her to explain the situation to me, and she was very calm, and pretty much explained exactly what is in the letterShe also did admit to me that she was upset, and that she knocked some things over on her way out of the store due to frustration and apologizedAt the end of our conversation, I asked her what I could do for her as a resolution, and she said that she was not really looking for anything, but she wanted to make sure that this didn't happen to someone else and she wanted to know what I was going to doI explained to her that we would handle the matter internally, and that I would be personally involved in talking to all of the involved parties and that we would conduct training to ensure that this does not happen againI am scheduled for a store visit at the store tomorrow and will cover thenNo compensation was asked for, and the conversation was very pleasantShe did not mention any type of escalation, and said that she would not let one bad experience sour her on WalgreensPlease let me know if you need me to do anything further Regards, [redacted] If you have any questions please do not hesitate to contact me Thank you, [redacted] Consumer Relations Specialist [redacted]
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the HealthCare Clinic for handlingThe following information was provided as the resolution details The patient query is adjusted with no due to patientThere is no balance due on the accountThe patient will be reimbursed and notification will be sent via mail If you have any questions please do not hesitate to contact me Thank you, [redacted] EConsumer Relations Executive Representative Wilmot Road Deerfield, IL Fax: [redacted]
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the HAR billing and collections department for handlingThe following information was provided as the resolution detailsDate resolved: N/AWho resolved: N/AHow resolved: Customer made payment on account and collection agency has been notified to remove debt from credit reportCustomer is unsatisfied that we will not reimburse her the $it will cost to re-run their credit score for a mortgage loanI provided the Consumer relations email address and phone numberCustomer satisfaction: PoorCompensation given: N/AIf you have any questions please do not hesitate to contact me.Teza *.Consumer Relations Executive RepresentativeFax: 256-389-
Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Healthcare Clinic Billing office for handling. The following information was provided as the resolution details. The claim for [redacted] was reviewed. It was billed... correctly under Take Care Health as the provider according to our contract with ***. [redacted] has denied the claim as out of network. [redacted] signed a Financial responsibility Form agreeing that it is his responsibility to know if the provider is in or out of network for his plan. We do not have access to that information. We will not rebill. If you have any questions please do not hesitate to contact me. Thank you, [redacted] Corporate Consumer Relations200 Wilmot RdDeerfield, IL 60015Fax: [redacted]
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the Store Management for handlingThe following information was provided as the resolution details.MrCurtis [redacted] , Store Manager, reached out to the customer today on February 24, As a token of our apologies, the customer was given an additional supply of his medication at no costIf you have any questions please do not hesitate to contact me Thank you, Tonya *.Consumer Relations Executive RepresentativeWilmot RoadDeerfield, IL 60015Fax:256-389-
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the Ecommerce Department for handlingThe following information was provided as the resolution details [redacted] T., Issue Resolver for Ecommerce, opted Mr [redacted] out of all promotional email notifications on 3/8/ [redacted] sent Mr [redacted] an email on the same day to let him know this and also to advise that it can take up to days for all emails to cease once opted out.If you have any questions please do not hesitate to contact meThank you, [redacted] Corporate Consumer Relations [redacted]
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District office for handlingThe following information was provided as the resolution detailsDate resolved: 2/29/Who resolved: [redacted] How resolved: Patient will stop by pharmacy to pick up tabletsCustomer satisfaction: yesCompensation given: noThank you, [redacted] , R.Ph.Area Healthcare SupervisorIf you have any questions please do not hesitate to contact me.Thank you, [redacted] **Consumer Relations Executive Representative
the store provided the receipt to me for the gift card I purchasedIt made no sense that walgreen claims that the receipt does not match the gift card as they provided the receipt Complaint: [redacted] I am rejecting this response because: Sincerely, Wen ***
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Manager, Eric [redacted] for handlingThe following information was provided as the resolution detailsThe Technician in question has contacted Mrs [redacted] by phone and offered her apologiesManagement has also contacted Mr [redacted] to apologize for the poor customer service, assuring Mr [redacted] that our customers do come first, and this is not the way that we run our stores If you have any questions please do not hesitate to contact me Thank you, Carolyn *.Executive Consumer Relations RepresentativeWilmot RoadDeerfield, IL 60015Fax: 256-389-3763Executive Consumer Relations RepresentativeWilmot RoadDeerfield, IL 60015Fax: 256-389-
Initial Business Response / [redacted] (1000, 5, 2015/06/19) */ Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Manager [redacted] for handlingThe following information was provided as the resolution details I have spoken to the store manager regarding the situationStore Manager informed me that a request for payment was made in January in the amount of $and customer did receive a check from 3rd party billing reconciliation Yes, a 3rd call was made and an email was sent todayHere is a copy of the emailIf I receive a response, I will let you know of changes that need to be made Hello Ms [redacted] I am emailing in response to a concern you had regarding our Little Silver locationI was hoping I would be able to helpPlease Let me know if there's anything that I can do helpEmail me at [redacted] @walgreens.com or by phone to XXX-XXX-XXXX [redacted] If you have any questions please do not hesitate to contact me Thank you, [redacted] Consumer Relations Specialist [redacted] MS# [redacted] XXXXX Fax: XXX-XXX-XXXX
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the Gift Card Department for handlingThe following information was provided as the resolution details The original receipt is required so we are able to properly investigate the cardPlease be advised, we would like to offer a $Walgreens Gift Card to replace the $Friday's Gift CardPlease let us know if this is a suitable resolution so I may mail out the gift card to the customer If you have any questions please do not hesitate to contact me Thank you, [redacted] Corporate Consumer Relations [redacted]
Thank you for contacting our company in regards to this complaint. Unfortunately we do not have enough information to proceed with an investigation. To investigate a gift card issue we will need the card number, a copy of the original purchase receipt and a copy of the front and back of the card.... If you have any questions please do not hesitate to contact me. Thank you, [redacted]