Complaint: [redacted] I am rejecting this response because I do not have time to be making phone calls on behalf of Walgreens for something that they messed up for meI think it should be their responsibility to handle this and I don't want to spend my holidays on the phone to figure out as issue which was not my fault Sincerely, [redacted]
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to our Issue Resolver for handlingThe following information was provided as the resolution detailsThis customer was refunded for the last auto refill on 6/17/for $He should see that credit apply back to the payment method used within days depending on the financial institutions policies and the outcome of our request depends on your financial institutions policiesWe have emailed customer to advise of refund.If you have any questions please do not hesitate to contact meThank you, [redacted] E.Consumer Relations Executive Representative [redacted] Wilmot Road Deerfield, IL 60015Fax: [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the our Insurance Vendor for handlingThe following information was provided as the resolution details.Our Insurance vendor is working with the customer directly and has informed the customer that a claim will remain open pending the patient's follwith his MDIf you have any questions please do not hesitate to contact me.Thank you,Cierra *.Executive Consumer Relations RepresentativeWilmot RdDeerfield, IL 60015Fax: 256-389-
Thank you for contacting our company in regards to this ComplaintOur Consumer Relations department has sent this case to the Rx/Retail Operation Director for handlingThe following information was provided as the resolution details.This case was resolved in 3/1/2016, by Rx/Retail Operations Director Cecil *She apologized to Ms [redacted] for the situation and told her we will be refunding the $she lost on the transaction as well as addressing the gaps in the customer service from the store teamAn email has been submitted to Ms [redacted] informing her the store manager will be able to assist her upon her return to the storeMs [redacted] was satisfied with the resolutionIf you have any questions please do not hesitate to contact me Thank you, Becky *.Executive Consumer Relations RepresentativeWilmot RoadDeerfield, IL
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I did finally receive the list of ingredient that had been requested and a copy of my profile by certified mailI am not happy that it took so long for my request for the ingredients to be resolvedThis request went to the pharmacist, home office, Revdex.com, pharmacist, district manager before it was resolvedIt took approximately months!! The pharmacist due to her arrogance, incompetence, negligence, or laziness, she could have put my health in dangerI was a new client and she refused to look up ingredients of a medicine when requestedShe also did not ask if I had allergies, health issues, etc., which is standard practice for pharmaciesI had to complete my profile onlineI do have allergies to medicines and I have health issuesMost companies can track when someone inputs information into the computer for liability reasonsI am sure the home office can confirm that I put in my information into the computer after I purchased my prescriptionIf she did this to me, how many other clients has she done this too? She should be fired due to her incompetence and negligenceI will never us this pharmacy again or recommend them Sincerely, [redacted]
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Manager for handlingThe following information was provided as the resolution details Summarize the resolution addressing these questions:Date resolved: 10/31/Who resolved: Andy Y., District ManagerHow resolved: He tried reaching out to the customer today at the phone number provided in the compliant and it is not in serviceHe sent the customer an apology letter via the email address in the complaintPlease review his findings in regards to the customer complaint below."Upon reviewing video at the time the customer indicated in her initial compliant, I find the compliant to be unfoundedHere are the reasons why there was only one customer online at the time of her visit and the Shift Leader was scanning in product from a vendor delivery and had no interaction with the customer please let me know if any more information is required."Customer satisfaction: N/ACompensation given: None ProvidedIf you have any questions please do not hesitate to contact meThank you, Kathy HExecutive Response Specialist [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Thank you for contacting our company in regards to this complaintThe following information was provided as the resolution details Summarize the resolution addressing these questions:Date resolved: 06/08/2017The patient’s concerns were previously investigated by an employee who was an Analyst with the Privacy Office at the time of this investigation A name was not fabricated We could not substantiate any impermissible access, use or disclosure of Mr [redacted] protected health information
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Manager for handlingThe following information was provided as the resolution detailsMs [redacted] made a second trip to the store where the price was modified and she was able to get the sale price for her purchaseCorporate re-sent the ad batch to the store to make sure that all the products were ringing up correctly in the storeIf you have any questions please do not hesitate to contact meThank you, Stephanie **Consumer Relations Executive Representative
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Office for handlingThe following information was provided as the resolution detailsOur District Manager spoke with the patient over the phone and apologized for concernCustomer’s main concern was that the medication was not properly executed at the store levelStore manager and Pharmacy Manager will review our policy with staff and document performance managementStore will also follow up with other patient listed to see how we can assist regarding discount program mentioned in letter If you have any questions please do not hesitate to contact me Thank you, Ben *.Consumer Relations Executive Representative Wilmot Road Deerfield, IL 60015Fax: 256-389-
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the district manager for handlingThe following information was provided as the resolution detailsThe district manager reached out to the customer by phone and provided a $refund to the customerThe customer was satisfiedIf you have any questions please do not hesitate to contact meThank you, [redacted] NCorporate Consumer Relations [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , 0n 7/5/the money was refunded to my cardsI find that this resolution is satisfactory to me Sincerely, [redacted] ***
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the Billing Department for handlingThe following information was provided as the resolution detailsOn 4/27/Mrs [redacted] was contacted by MrElliott in our Billing DepartmentMrElliott let the customer know that the DOS were written off as a courtesy, total value $The customer is satisfied with the resolutionIf you have any questions please do not hesitate to contact me Thank you, [redacted] *Consumer Relations Executive Representative Wilmot Road Deerfield, IL [redacted]
Tell us wThank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the Joshua ***, District Manager for handlingThe following information was provided as the resolution detailsI spoke with Randy on the telephone.I told Randy I was very sorry for the situation and I wanted to make it rightHe told me the only thing he wanted out of the situation was for team members to be trained on the correct procedures for providing the Michigan bounty lawI will be discussing the Michigan Bounty law and our register procedures with my store managers and they will be discussing with each store team memberI am also going to discuss the Michigan bounty law with my peer DM's and DPR so they can ensure their stores and peers are following the correct procedures in storesCustomer declined my offer to mail or deliver the bounty that he was owed.If you have any questions please do not hesitate to contact meThank you, Kimberly H.Corporate Consumer RelationsWilmot RdDeerfield, IL 60015Fax: ###-###-####hy here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the district office for handlingthe following information was provided as the resolution details:Date resolved: 3/30/Who resolved: Cole *** How resolved: Cole, pharmacist, spoke to [redacted] on 3/29/@5pm and informed her that the medicine was not a regular order item andmay take a couple of days to receive it since it does not come inregularlyCole informed [redacted] to call other chainsCole called RiteAid and CVSCole found a CVS that had the medication and transferredit to CVSCole did not see any problems and that [redacted] understood thesituationCustomer satisfaction: Yes Compensation given: NoThank you,Teza **Consumer Relations Executive Representative
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, Amol ***
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the [redacted] ***, District Manager for handlingThe following information was provided as the resolution details The resolution date still pending as we are looking for a way to get the receipt for the customerThe third party specialist is working on obtaining the receipt from the support center that we refunded [redacted] for this co-payThe goal is to obtain a receipt from the support center stating that we refunded [redacted] insurance for the co-pay amount so that the customer can fight the collections from [redacted] Also, the customer will not have to pay the $bill that she received from WalgreensThe customer is happy to not pay the bill, but the bigger concern is the receiptThe collections have negatively impacted her credit Customer does not have to pay the $bill she received from WalgreensThe customer and this email will be updated daily as we work to locate the receipt for the customer If you have any questions please do not hesitate to contact me Thank you, [redacted] HCorporate Consumer Relations [redacted]
Complaint: [redacted] I am rejecting this response because I do not have time to be making phone calls on behalf of Walgreens for something that they messed up for meI think it should be their responsibility to handle this and I don't want to spend my holidays on the phone to figure out as issue which was not my fault Sincerely, [redacted]
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to our Issue Resolver for handlingThe following information was provided as the resolution detailsThis customer was refunded for the last auto refill on 6/17/for $He should see that credit apply back to the payment method used within days depending on the financial institutions policies and the outcome of our request depends on your financial institutions policiesWe have emailed customer to advise of refund.If you have any questions please do not hesitate to contact meThank you, [redacted] E.Consumer Relations Executive Representative [redacted] Wilmot Road Deerfield, IL 60015Fax: [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the our Insurance Vendor for handlingThe following information was provided as the resolution details.Our Insurance vendor is working with the customer directly and has informed the customer that a claim will remain open pending the patient's follwith his MDIf you have any questions please do not hesitate to contact me.Thank you,Cierra *.Executive Consumer Relations RepresentativeWilmot RdDeerfield, IL 60015Fax: 256-389-
Thank you for contacting our company in regards to this ComplaintOur Consumer Relations department has sent this case to the Rx/Retail Operation Director for handlingThe following information was provided as the resolution details.This case was resolved in 3/1/2016, by Rx/Retail Operations Director Cecil *She apologized to Ms [redacted] for the situation and told her we will be refunding the $she lost on the transaction as well as addressing the gaps in the customer service from the store teamAn email has been submitted to Ms [redacted] informing her the store manager will be able to assist her upon her return to the storeMs [redacted] was satisfied with the resolutionIf you have any questions please do not hesitate to contact me Thank you, Becky *.Executive Consumer Relations RepresentativeWilmot RoadDeerfield, IL
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I did finally receive the list of ingredient that had been requested and a copy of my profile by certified mailI am not happy that it took so long for my request for the ingredients to be resolvedThis request went to the pharmacist, home office, Revdex.com, pharmacist, district manager before it was resolvedIt took approximately months!! The pharmacist due to her arrogance, incompetence, negligence, or laziness, she could have put my health in dangerI was a new client and she refused to look up ingredients of a medicine when requestedShe also did not ask if I had allergies, health issues, etc., which is standard practice for pharmaciesI had to complete my profile onlineI do have allergies to medicines and I have health issuesMost companies can track when someone inputs information into the computer for liability reasonsI am sure the home office can confirm that I put in my information into the computer after I purchased my prescriptionIf she did this to me, how many other clients has she done this too? She should be fired due to her incompetence and negligenceI will never us this pharmacy again or recommend them Sincerely, [redacted]
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Manager for handlingThe following information was provided as the resolution details Summarize the resolution addressing these questions:Date resolved: 10/31/Who resolved: Andy Y., District ManagerHow resolved: He tried reaching out to the customer today at the phone number provided in the compliant and it is not in serviceHe sent the customer an apology letter via the email address in the complaintPlease review his findings in regards to the customer complaint below."Upon reviewing video at the time the customer indicated in her initial compliant, I find the compliant to be unfoundedHere are the reasons why there was only one customer online at the time of her visit and the Shift Leader was scanning in product from a vendor delivery and had no interaction with the customer please let me know if any more information is required."Customer satisfaction: N/ACompensation given: None ProvidedIf you have any questions please do not hesitate to contact meThank you, Kathy HExecutive Response Specialist [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Thank you for contacting our company in regards to this complaintThe following information was provided as the resolution details Summarize the resolution addressing these questions:Date resolved: 06/08/2017The patient’s concerns were previously investigated by an employee who was an Analyst with the Privacy Office at the time of this investigation A name was not fabricated We could not substantiate any impermissible access, use or disclosure of Mr [redacted] protected health information
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Manager for handlingThe following information was provided as the resolution detailsMs [redacted] made a second trip to the store where the price was modified and she was able to get the sale price for her purchaseCorporate re-sent the ad batch to the store to make sure that all the products were ringing up correctly in the storeIf you have any questions please do not hesitate to contact meThank you, Stephanie **Consumer Relations Executive Representative
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Office for handlingThe following information was provided as the resolution detailsOur District Manager spoke with the patient over the phone and apologized for concernCustomer’s main concern was that the medication was not properly executed at the store levelStore manager and Pharmacy Manager will review our policy with staff and document performance managementStore will also follow up with other patient listed to see how we can assist regarding discount program mentioned in letter If you have any questions please do not hesitate to contact me Thank you, Ben *.Consumer Relations Executive Representative Wilmot Road Deerfield, IL 60015Fax: 256-389-
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the district manager for handlingThe following information was provided as the resolution detailsThe district manager reached out to the customer by phone and provided a $refund to the customerThe customer was satisfiedIf you have any questions please do not hesitate to contact meThank you, [redacted] NCorporate Consumer Relations [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , 0n 7/5/the money was refunded to my cardsI find that this resolution is satisfactory to me Sincerely, [redacted] ***
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the Billing Department for handlingThe following information was provided as the resolution detailsOn 4/27/Mrs [redacted] was contacted by MrElliott in our Billing DepartmentMrElliott let the customer know that the DOS were written off as a courtesy, total value $The customer is satisfied with the resolutionIf you have any questions please do not hesitate to contact me Thank you, [redacted] *Consumer Relations Executive Representative Wilmot Road Deerfield, IL [redacted]
Tell us wThank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the Joshua ***, District Manager for handlingThe following information was provided as the resolution detailsI spoke with Randy on the telephone.I told Randy I was very sorry for the situation and I wanted to make it rightHe told me the only thing he wanted out of the situation was for team members to be trained on the correct procedures for providing the Michigan bounty lawI will be discussing the Michigan Bounty law and our register procedures with my store managers and they will be discussing with each store team memberI am also going to discuss the Michigan bounty law with my peer DM's and DPR so they can ensure their stores and peers are following the correct procedures in storesCustomer declined my offer to mail or deliver the bounty that he was owed.If you have any questions please do not hesitate to contact meThank you, Kimberly H.Corporate Consumer RelationsWilmot RdDeerfield, IL 60015Fax: ###-###-####hy here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the district office for handlingthe following information was provided as the resolution details:Date resolved: 3/30/Who resolved: Cole *** How resolved: Cole, pharmacist, spoke to [redacted] on 3/29/@5pm and informed her that the medicine was not a regular order item andmay take a couple of days to receive it since it does not come inregularlyCole informed [redacted] to call other chainsCole called RiteAid and CVSCole found a CVS that had the medication and transferredit to CVSCole did not see any problems and that [redacted] understood thesituationCustomer satisfaction: Yes Compensation given: NoThank you,Teza **Consumer Relations Executive Representative
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, Amol ***
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the [redacted] ***, District Manager for handlingThe following information was provided as the resolution details The resolution date still pending as we are looking for a way to get the receipt for the customerThe third party specialist is working on obtaining the receipt from the support center that we refunded [redacted] for this co-payThe goal is to obtain a receipt from the support center stating that we refunded [redacted] insurance for the co-pay amount so that the customer can fight the collections from [redacted] Also, the customer will not have to pay the $bill that she received from WalgreensThe customer is happy to not pay the bill, but the bigger concern is the receiptThe collections have negatively impacted her credit Customer does not have to pay the $bill she received from WalgreensThe customer and this email will be updated daily as we work to locate the receipt for the customer If you have any questions please do not hesitate to contact me Thank you, [redacted] HCorporate Consumer Relations [redacted]