Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Office for handlingThe following information was provided as the resolution detailsPharmacist, Joan-Marie will mail Mr [redacted] records available at the store levelAdditionally, as Mr [redacted] is requesting records dating back to 1986, Joan-Marie will contact our records department and submit a request for said recordsPharmacy Manager Lauren [redacted] will contact Mr [redacted] going forwards to keep him informed of any updatesIf you have any questions please do not hesitate to contact me Thank you, Ben *.Consumer Relations Executive Representative Wilmot Road Deerfield, IL 60015Fax: 256-389-
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the Store for handlingThe following information was provided as the resolution detailsWe have contacted the customer to make good regarding the $Money Order/Transfer Once the customer contacts us, we will complete the transaction If you have any questions please do not hesitate to contact me Thank you, Ben E.Consumer Relations Executive Representative [redacted] Deerfield, IL 60015Fax: 256-389-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meEveryone involved was extremely nice and apologetic Sincerely, [redacted] ***
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the district manager for handlingThe following information was provided as the resolution detailsBelow is the following actions to taken to resolve the case with Mrs [redacted] I spoke with Mrs [redacted] on December 2nd about her store visit at store # [redacted] on Cleveland Ave concerning the lack of ad itemsI explained to her that we can get the items and apologized for being out of that particular itemThe store does not carry the Minute maid rice in their basic setWe have several stores that do carry that itemShe also had an issue with the store manager she said as I was talking to herI told Mrs [redacted] that I would deal with the store managerMrs [redacted] stated why didn't I call the store manager before I called her? I explained that I like to call the customer to see what issues they have then I go from thereAs I told her this she hung up on meThe following day I called Mrs [redacted] to get the issues resolvedI told her that I can have the items and have them ready for her at store [redacted] and she asked why she can't get them at store ***I explained they didn't carry the item so I was having another store take care of it that was close to her homeI also offered her a $gift card because I appreciate her businessShe picked up the gift card at store # [redacted] on December 3rd and her Rice and water that we don't carry but requested (Not in our ad) is ready for her at store [redacted] I explained to Mrs [redacted] that not all items are in every store that is in our ad but that they do get an authorized distribution of that item to support the adAt this point we have met her concerns and gave her compensationI replied to this in the last complaint.If you have any questions please do not hesitate to contact meThank you,
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Office for handlingThe following information was provided as the resolution detailsI called customer by phone and will be sending a letter in the mail to apologize for the poor attitudeI also spoke with the Store Manager on patient's concerns and coached him on how to resolve the situation with Pharmacy Manager.If you have any questions please do not hesitate to contact meThank you, Ben **Consumer Relations Executive Representative [redacted] *** [redacted]
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the Reb***a [redacted] , store manager for handlingThe following information was provided as the resolution details I called customer and apologize and team member was coachedI coached Lori to watch her tone and to remember that a lot of our patients do not feel well when they're in our stores and that we should keep that in mind and treat them with [redacted] because we never know what they're going throughI also coached Lori that if we can't figure out why a price is a certain amount that we should see if the customer would be okay with us investigating and calling them back with more information I also received written statements from Lori and the techs that witnessed the incidentIf you need them I can fax them to you Please let me know if you need anymore information regarding this incident If you have any questions please do not hesitate to contact me Thank you, Kimberly HCorporate Consumer Relations [redacted] Deerfield, IL Fax: [redacted]
I AM NOT INTERESTED IN THEIR FAKE RESPONSE I WENT TO MANY STORES FOR HELP I WENT TO THE LAST STORE FOR HELP TO BUY THE PRODUCTS THROUGH THEIR WEBSITE AND WAS REJECTED THEIR OFFERS ARE ALL FAKE AND THEY DO NOT HELP OUT THEIR CUSTOMERS, BUT CONSTANTLY LIE TO THEM THANK YOU HOWARD [redacted] Complaint: [redacted] I am rejecting this response because: Sincerely, Howard Shore
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Manager for handlingThe following information was provided as the resolution details The customer's concern was resolved on December 21, by Joseph ***, Business Analyst, Pharmacy Operations - Digital Pharmacy and Dean [redacted] , Email MarketingThe customer's email has been added to the block listNo compensation provided.If you have any questions please do not hesitate to contact meThank you,Rebecca CExecutive Response SpecialistWilmot RoadDeerfield, IL 60015Fax: [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Samaria [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/06/03) */ Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to Adam [redacted] District Manager Albuquerque South for handlingThe following information was provided as the resolution details Store manager Oscar [redacted] called the customer on 6/2/He was unable to reach the customer but left a message Oscar will continue to call the customer until he speaks to him in person Oscar will apologize to the customer and compensate him with a $gift card for wasted time and gas We researched the prescription in question and the coupon was used to cover the cost of pills of the drug in question The customers insurance was billed for pills of the drug in question with a zero copay Oscar will update this case as new information becomes available If you have any questions please do not hesitate to contact me Thank you, Audelia S Consumer Relations Specialist Lake Cook RdMS# L Deerfield IL Fax: 847-964-
Thank you for contacting our company in regards to this complaintOur consumer relations department found the following information as resolution details.The $activation fee is a fee from Vanilla Visa and this fee is printed on the packagingWalgreens return policy states: Your Satisfaction is very important to us If you are unhappy with your purchase, you may return it to any of our nationwide stores for an exchange or refund within days With original receipt, items will exchanged or refunded for the full purchase price Refunds will be issued in the original method of payment Without original receipt, items will be exchanged or refunded at the lowest advertised price within the days prior to the date of the return Refunds will be issued as store credit For any return, you may be asked for valid government-issued photo identification We reserve the right to limit or refuse We do reserve the right to refuse a returnThis information is printed on the back of the receiptAll gift/phone card sales are finalIf you have any questions please do not hesitate to contact me Teza [redacted] Executive Response SpecialistWilmot RdDeerfield, IL 60015Fax: 256-389-
Initial Business Response / [redacted] (1000, 5, 2015/10/16) */ Thank you for contacting our company in regards to this complaintNot enough information was provided to address this concernThe store number or physical address is necessary in order to investigate this claim If you have any questions please do not hesitate to contact me Thank you, [redacted] Corporate Consumer Relations [redacted] Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/10/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) Nothing is solvedThey will continue to do this to their customersIt was the Walgreens on [redacted] They should not be getting away with thisIt's not like this is the first time this has happened to me at that store Final Consumer Response / [redacted] (2000, 15, 2015/10/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) If not all of the items were 2/$they should not have been in with the items marked 2/#There were no other places for the items not markedThey were all in one bin and it was the only bin thereThat's not a very good way to do businessI will continue to check the sale prices for this storeI think they do this quite often Final Business Response / [redacted] (4000, 13, 2015/10/26) */ Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Manager for handlingThe following information was provided as the resolution details Ms[redacted] was contacted on October 23, by [redacted] , District ManagerMs[redacted] 's claim was investigated by researching the area where the books were purchasedSome products in that area were labeled with bulls-eyed stickers with pre prices on them showing $or 2/$Other products that are in this basic area did not have those stickers and were not included in that special pricing promotionAll items marked with the bulls-eye sticker showing $or 2/$rang correctlyWhen Ms[redacted] returned to the store a price adjustment was given even though that was not the pricing that was intendedThe store manager will check pricing weekly to make sure store price stickers match promotions advertised in our weekly circular ad Mr[redacted] issued Ms[redacted] a gift card for $for her inconvenience If you have any questions please do not hesitate to contact me Thank you, [redacted] Corporate Consumer Relations [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11709165, and find that this resolution is satisfactory to me Sincerely, Hope ***
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the store for handlingThe following information was provided as the resolution details The store manager called the customer and explained that they would give the customer a refund for the productIf you have any questions please do not hesitate to contact me Thank you, Ben E.Consumer Relations Executive Representative Wilmot Road Deerfield, IL 60015Fax: [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, Mary ***
Initial Business Response / [redacted] (1000, 10, 2015/07/02) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has determined we did not receive enough information for handling. The following information was provided as the resolution details. Dear... Ms. [redacted] We apologize for the inconvenience that you may have experienced. Please provide the store location in question, so that we will be able to send this up to senior management for investigation and resolution. If you have any questions please do not hesitate to contact me. Thank you, Kelly H. Consumer Relations Specialist 1419 Lake Cook Rd. MS# L390 Deerfield IL 60015 Fax: [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to both the Healthcare Clinic (HCC) Billing and Quality of Care departments for handlingThe following information was provided as the resolution detailsThe billing department stated the patient was charged according to the service level provided as documented by the NP (nurse practioner)There is no office visit CPT at $The patient initiated a charge back to the credit card and were refunded $by the credit card companyThey were re-billed for this amount by HCC and were transferred to [redacted] to assist in collection of the balance [redacted] is not acting as a collection agency for HCC, they send out letters requesting to pay the balance directly to HCCThe balance has since been paid.In regards to Wuality of Care: Dad was not presentMom wanted daughter checked for cold symptoms and left ear pain.There was no sign of infectionMom said she understood not needing an antibiotic for a viral illnessMom became unhappy when the charge was $She said the sign reads our visits start at $I explained her daughter was a new patient and that charge is $She had no insurance.If you have any questions please do not hesitate to contact meThank you, Tiffany NCorporate Consumer RelationsWilmot RdDeerfield, IL 60015Fax: ###-###-####
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the district manager, [redacted] , for handlingThe following information was provided as the resolution details [redacted] g, the district manager, has had the ingredient list mailed to [redacted] on 5/25/as she has requestedIf you have any questions please do not hesitate to contact meThank you, [redacted] BCorporate Consumer RelationsWilmot RdDeerfield, IL 60015Fax: [redacted]
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to our Healthcare Clinic billing department for handlingThe following information was provided as the resolution detailsThe customer's credit card was refunded the $on February 15, by the billing department If you have any questions please do not hesitate to contact meThank you, Felicia *.Consumer Relations Executive Representative Wilmot Road Deerfield, IL 60015Fax:256-389-
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Office for handlingThe following information was provided as the resolution detailsPharmacist, Joan-Marie will mail Mr [redacted] records available at the store levelAdditionally, as Mr [redacted] is requesting records dating back to 1986, Joan-Marie will contact our records department and submit a request for said recordsPharmacy Manager Lauren [redacted] will contact Mr [redacted] going forwards to keep him informed of any updatesIf you have any questions please do not hesitate to contact me Thank you, Ben *.Consumer Relations Executive Representative Wilmot Road Deerfield, IL 60015Fax: 256-389-
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the Store for handlingThe following information was provided as the resolution detailsWe have contacted the customer to make good regarding the $Money Order/Transfer Once the customer contacts us, we will complete the transaction If you have any questions please do not hesitate to contact me Thank you, Ben E.Consumer Relations Executive Representative [redacted] Deerfield, IL 60015Fax: 256-389-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meEveryone involved was extremely nice and apologetic Sincerely, [redacted] ***
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the district manager for handlingThe following information was provided as the resolution detailsBelow is the following actions to taken to resolve the case with Mrs [redacted] I spoke with Mrs [redacted] on December 2nd about her store visit at store # [redacted] on Cleveland Ave concerning the lack of ad itemsI explained to her that we can get the items and apologized for being out of that particular itemThe store does not carry the Minute maid rice in their basic setWe have several stores that do carry that itemShe also had an issue with the store manager she said as I was talking to herI told Mrs [redacted] that I would deal with the store managerMrs [redacted] stated why didn't I call the store manager before I called her? I explained that I like to call the customer to see what issues they have then I go from thereAs I told her this she hung up on meThe following day I called Mrs [redacted] to get the issues resolvedI told her that I can have the items and have them ready for her at store [redacted] and she asked why she can't get them at store ***I explained they didn't carry the item so I was having another store take care of it that was close to her homeI also offered her a $gift card because I appreciate her businessShe picked up the gift card at store # [redacted] on December 3rd and her Rice and water that we don't carry but requested (Not in our ad) is ready for her at store [redacted] I explained to Mrs [redacted] that not all items are in every store that is in our ad but that they do get an authorized distribution of that item to support the adAt this point we have met her concerns and gave her compensationI replied to this in the last complaint.If you have any questions please do not hesitate to contact meThank you,
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Office for handlingThe following information was provided as the resolution detailsI called customer by phone and will be sending a letter in the mail to apologize for the poor attitudeI also spoke with the Store Manager on patient's concerns and coached him on how to resolve the situation with Pharmacy Manager.If you have any questions please do not hesitate to contact meThank you, Ben **Consumer Relations Executive Representative [redacted] *** [redacted]
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the Reb***a [redacted] , store manager for handlingThe following information was provided as the resolution details I called customer and apologize and team member was coachedI coached Lori to watch her tone and to remember that a lot of our patients do not feel well when they're in our stores and that we should keep that in mind and treat them with [redacted] because we never know what they're going throughI also coached Lori that if we can't figure out why a price is a certain amount that we should see if the customer would be okay with us investigating and calling them back with more information I also received written statements from Lori and the techs that witnessed the incidentIf you need them I can fax them to you Please let me know if you need anymore information regarding this incident If you have any questions please do not hesitate to contact me Thank you, Kimberly HCorporate Consumer Relations [redacted] Deerfield, IL Fax: [redacted]
I AM NOT INTERESTED IN THEIR FAKE RESPONSE I WENT TO MANY STORES FOR HELP I WENT TO THE LAST STORE FOR HELP TO BUY THE PRODUCTS THROUGH THEIR WEBSITE AND WAS REJECTED THEIR OFFERS ARE ALL FAKE AND THEY DO NOT HELP OUT THEIR CUSTOMERS, BUT CONSTANTLY LIE TO THEM THANK YOU HOWARD [redacted] Complaint: [redacted] I am rejecting this response because: Sincerely, Howard Shore
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Manager for handlingThe following information was provided as the resolution details The customer's concern was resolved on December 21, by Joseph ***, Business Analyst, Pharmacy Operations - Digital Pharmacy and Dean [redacted] , Email MarketingThe customer's email has been added to the block listNo compensation provided.If you have any questions please do not hesitate to contact meThank you,Rebecca CExecutive Response SpecialistWilmot RoadDeerfield, IL 60015Fax: [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Samaria [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/06/03) */ Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to Adam [redacted] District Manager Albuquerque South for handlingThe following information was provided as the resolution details Store manager Oscar [redacted] called the customer on 6/2/He was unable to reach the customer but left a message Oscar will continue to call the customer until he speaks to him in person Oscar will apologize to the customer and compensate him with a $gift card for wasted time and gas We researched the prescription in question and the coupon was used to cover the cost of pills of the drug in question The customers insurance was billed for pills of the drug in question with a zero copay Oscar will update this case as new information becomes available If you have any questions please do not hesitate to contact me Thank you, Audelia S Consumer Relations Specialist Lake Cook RdMS# L Deerfield IL Fax: 847-964-
Thank you for contacting our company in regards to this complaintOur consumer relations department found the following information as resolution details.The $activation fee is a fee from Vanilla Visa and this fee is printed on the packagingWalgreens return policy states: Your Satisfaction is very important to us If you are unhappy with your purchase, you may return it to any of our nationwide stores for an exchange or refund within days With original receipt, items will exchanged or refunded for the full purchase price Refunds will be issued in the original method of payment Without original receipt, items will be exchanged or refunded at the lowest advertised price within the days prior to the date of the return Refunds will be issued as store credit For any return, you may be asked for valid government-issued photo identification We reserve the right to limit or refuse We do reserve the right to refuse a returnThis information is printed on the back of the receiptAll gift/phone card sales are finalIf you have any questions please do not hesitate to contact me Teza [redacted] Executive Response SpecialistWilmot RdDeerfield, IL 60015Fax: 256-389-
Initial Business Response / [redacted] (1000, 5, 2015/10/16) */ Thank you for contacting our company in regards to this complaintNot enough information was provided to address this concernThe store number or physical address is necessary in order to investigate this claim If you have any questions please do not hesitate to contact me Thank you, [redacted] Corporate Consumer Relations [redacted] Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/10/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) Nothing is solvedThey will continue to do this to their customersIt was the Walgreens on [redacted] They should not be getting away with thisIt's not like this is the first time this has happened to me at that store Final Consumer Response / [redacted] (2000, 15, 2015/10/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) If not all of the items were 2/$they should not have been in with the items marked 2/#There were no other places for the items not markedThey were all in one bin and it was the only bin thereThat's not a very good way to do businessI will continue to check the sale prices for this storeI think they do this quite often Final Business Response / [redacted] (4000, 13, 2015/10/26) */ Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Manager for handlingThe following information was provided as the resolution details Ms[redacted] was contacted on October 23, by [redacted] , District ManagerMs[redacted] 's claim was investigated by researching the area where the books were purchasedSome products in that area were labeled with bulls-eyed stickers with pre prices on them showing $or 2/$Other products that are in this basic area did not have those stickers and were not included in that special pricing promotionAll items marked with the bulls-eye sticker showing $or 2/$rang correctlyWhen Ms[redacted] returned to the store a price adjustment was given even though that was not the pricing that was intendedThe store manager will check pricing weekly to make sure store price stickers match promotions advertised in our weekly circular ad Mr[redacted] issued Ms[redacted] a gift card for $for her inconvenience If you have any questions please do not hesitate to contact me Thank you, [redacted] Corporate Consumer Relations [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11709165, and find that this resolution is satisfactory to me Sincerely, Hope ***
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the store for handlingThe following information was provided as the resolution details The store manager called the customer and explained that they would give the customer a refund for the productIf you have any questions please do not hesitate to contact me Thank you, Ben E.Consumer Relations Executive Representative Wilmot Road Deerfield, IL 60015Fax: [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, Mary ***
Initial Business Response / [redacted] (1000, 10, 2015/07/02) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has determined we did not receive enough information for handling. The following information was provided as the resolution details. Dear... Ms. [redacted] We apologize for the inconvenience that you may have experienced. Please provide the store location in question, so that we will be able to send this up to senior management for investigation and resolution. If you have any questions please do not hesitate to contact me. Thank you, Kelly H. Consumer Relations Specialist 1419 Lake Cook Rd. MS# L390 Deerfield IL 60015 Fax: [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to both the Healthcare Clinic (HCC) Billing and Quality of Care departments for handlingThe following information was provided as the resolution detailsThe billing department stated the patient was charged according to the service level provided as documented by the NP (nurse practioner)There is no office visit CPT at $The patient initiated a charge back to the credit card and were refunded $by the credit card companyThey were re-billed for this amount by HCC and were transferred to [redacted] to assist in collection of the balance [redacted] is not acting as a collection agency for HCC, they send out letters requesting to pay the balance directly to HCCThe balance has since been paid.In regards to Wuality of Care: Dad was not presentMom wanted daughter checked for cold symptoms and left ear pain.There was no sign of infectionMom said she understood not needing an antibiotic for a viral illnessMom became unhappy when the charge was $She said the sign reads our visits start at $I explained her daughter was a new patient and that charge is $She had no insurance.If you have any questions please do not hesitate to contact meThank you, Tiffany NCorporate Consumer RelationsWilmot RdDeerfield, IL 60015Fax: ###-###-####
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the district manager, [redacted] , for handlingThe following information was provided as the resolution details [redacted] g, the district manager, has had the ingredient list mailed to [redacted] on 5/25/as she has requestedIf you have any questions please do not hesitate to contact meThank you, [redacted] BCorporate Consumer RelationsWilmot RdDeerfield, IL 60015Fax: [redacted]
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to our Healthcare Clinic billing department for handlingThe following information was provided as the resolution detailsThe customer's credit card was refunded the $on February 15, by the billing department If you have any questions please do not hesitate to contact meThank you, Felicia *.Consumer Relations Executive Representative Wilmot Road Deerfield, IL 60015Fax:256-389-