Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Manager for handlingThe following information was provided as the resolution details Summarize the resolution addressing these questions:Date resolved: 10/03/Who resolved: Steve P.-District ManagerHow resolved: I have reached out to this customer and only received his voicemailI left a message with himCustomer satisfaction: N/ACompensation given: I do plan on taking care of him for the $dollars and will bump it up to $for his inconvenienceI will also inform the store manager to coach to the issues at hand.If you have any questions please do not hesitate to contact meThank you, Kathy HExecutive Response SpecialistW.Avalon Ave.Muscle Shoals, AL 35661Fax: 256-389-
Complaint: [redacted] I am rejecting this response because:My private prescription history was indeed breached and disclosed by a Walgreens pharmacist And Walgreens Privacy Analyst, “Patricia M [redacted] is indeed a fabricated identity I corresponded with two Walgreens loss prevention supervisors and a district manager I sent a letter to members of Walgreens executive management I sent multiple e-mails to the Walgreens Chief Privacy Officer and an e-mail to different members of the Walgreens legal team If there is no merit to my allegations, why haven’t any of the verifiable employees, whom I’ve contacted directly, denied my allegations in writing and validated it with their own signature? Why did the Walgreens Custodian of Records mail an unrequested/unauthorized copy of my prescription records to an unsecured mailbox? Why do multiple personal contacts have copies of, have seen copies of, and/or have intimate knowledge of my prescription history/payment methods, despite the fact that I never disclosed this information to anyone?With regard to fabricated employee “Patricia M [redacted] – two Walgreens consumer relations representatives claimed no knowledge of anyone by this name being employed by Walgreens or its privacy office Consumer relations sent me an e-mail which explicitly lists the employees involved in my complaint by name, except it refers to “Privacy Office” instead of using the name “Patricia Perry” A private investigator was able to verify every other Walgreens employee I’ve dealt with but confirmed an inability to verify Patricia Perry in her capacity as Privacy Analyst for Walgreens And her e-mails were received from [email protected] rather than any variation of a personalized e-mail address Can Walgreens provide me (and/or the Revdex.com) with Patricia [redacted] W-form (which can be cross checked by calling the IRS), or Patricia [redacted] driver’s license number (which can be verified by calling a police department)? Can Walgreens provide any other verifiable evidence that this individual exists, was employed by Walgreens, and was not fabricated? Walgreens’ word lacks credibility given the facts I’ve outlined above, in addition to the irregularities outlined below, which also warrant an explanation: 1) I was told by a Walgreens loss prevention supervisor that Walgreens lacks the ability to track pharmacist access to patient records I believe this claim is because the same loss prevention supervisor later offered me a record of the dates/times/employees accessed my prescription records from a different store (Buffalo Grove) 2) After confirming that I’ve never visited or called the store from where my records were breached (Chicago), the same employee insisted he can’t help me unless I provide the precise store number/address of that store I provided the name of the pharmacist and approximate store intersection but was told this information was insufficient to act 3) The same loss prevention supervisor told me no further steps could be taken to address my concerns This is a violation his legal obligation to refer me to the Privacy Office and to the Federal Office of Civil Rights 4) The same loss prevention supervisor told me that Walgreens does not offer any enhanced security measures More than a year later, I was provided with an enhanced security measure form, but have no way to confirm its validity, nor does this form serve any purpose after my records were breached and disclosed on a regular basis5) Walgreens is legally obligated to perform regular audits, as well as to perform audits in response to privacy complaints Despite multiple requests, Walgreens has not provided me with my audit trail report 6) Walgreens claims to have investigated my allegations, but refuses to provide me with any details regarding their investigation, including the steps taken to investigate.7) I received a voicemail from a health care supervisor offering me help on 06/08/from 847-465- She asked that I return her call at [redacted] [redacted] rang endlessly without a recorded voicemail [redacted] led me to an automated menu with an option to search by name - there is no listing available for this health care supervisor I sent her an e-mail and copied two loss prevention supervisors, and a district manager – no response has been received All of this behavior reinforces the truth behind my allegations Walgreens is not only refusing to provide the evidence which they are legally obligated to provide, but won’t even sign their written denials using a verifiable name It’s because my allegations are true, and Walgreens' denial statements are not Sincerely, Anupam [redacted]
Complaint: [redacted] I am rejecting this response because: As stated in my previous email, this is not how the law worksThe $bounty in this case needed to be provided at the time the store was notified of the scanning errorThe manager offering to bring the $after I had complained to the Revdex.com is not sufficient, the law requires the bounty to be paid at the time of the in-person notificationThe law is set up this way to prevent corporations, like walgreens, from intentionally price gouging customers who may not seek a refund due to the time inconvenienceThe law(which I included a link to in my previous email) specifically states that the damages are now $which I have stated I am fine with Walgreens paying out as a donation to the Detroit Agency for the blindI have reattached my earlier email, please advise if Walgreens will continue to disregard Michigan law so that I can move forward with necessary legal action and save both parties time from a back and forth email exchange ----I appreciate you reaching out to meI received a call from the district manager, however, it was unclear whether or not he was aware of the full details of the law and what needed to occur when a store does not pay out the proper refund amountWhen the store fails to pay out the "bounty" after being notified by the customer of the overcharge, the retailer is then obligated to pay the customer $per Michigan law The documentation of the law can be found here: http://www.michigan.gov/ag/ [redacted] The ideal resolution that I would find satisfactory would be a $check made out to the [redacted] - https:// [redacted] .org/ This would show me that Walgreens is sincerely interested in following Michigan laws and this error occurred due to ignorance of the law rather than negligence of it.Donation Checks can be sent to(with the donation form found at: https:// [redacted] .org/wp-content/uploads/2012/10/donation_form.pdf): [redacted] [redacted] ***Or the check can be made out to the [redacted] and sent to me, and I will forward it to themPlease advise if this resolution would work Sincerely, Randel [redacted]
Complaint: [redacted] I am rejecting this response because it is unacceptable for a company to have me come into the store not once but twice to redeem an offer and then tell me the offer is not goodI will not accept a half hearted apology after your company made the mistake and your employees insulted meThat is not how you treat your customers Sincerely, [redacted]
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to outbound, online pharmacy and campaign departments for handlingThe following information was provided as the resolution detailsAll departments have confirmed that Vanessa [redacted] , [redacted] @gmail.com, is no longer opted in to receive any outbound emails from WalgreensIf you have any questions please do not hesitate to contact meThank you, Tiffany *Corporate Consumer RelationsWilmot RdDeerfield, IL 60015Fax: 256-389-
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to Arlene Degutis at Walgreens Specialty Pharmacy Billing Departmentfor handlingThe following information was provided as the resolution details.Walgreens Specialty Pharmacy initially billed the January Date of Service on 1/26/to Ms [redacted] 's former insurance [redacted] Seven days after the medication was dispensed the error was caught and benefits were verified under the new insuranceThe correction and resubmission of the claim to Ms [redacted] 's new insurance occurred on 2/2/2016.Ms [redacted] s has an out of state [redacted] Plan so Walgreens Specialty Pharmacy must follow blue card rulesOur system shows the claim was submitted to [redacted] as the local plan ( [redacted] is the member's home plan)Notes show that the claim posted with [redacted] on 3/4/ and paid on 3/15/2016.The claim reimbursed less than expected and has been elevated for review.The Manufacturer Assistance cannot be applied to the member's account until the claim has been paid by the plan.If you have any questions please do not hesitate to contact me.Thank you,Carolyn B.Executive Consumer Relations RepresentativeWilmot RoadDeerfield, IL 60015Fax: [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the gift and phone card for handlingThe following information was provided as the resolution details.After researching the two Itunes gift cards for $each purchased on 2/23/at store number we show they were both successfully activatedIf the customer is having issues with redeeming the card she will need to contact Itunes customer supportAlso without a copy of the Starbucks card the customer has mentioned we can not further assist in getting the card activatedIf you have any questions please do not hesitate to contact me.Thank you,Cierra S.Executive Consumer Relations RepresentativeWilmot RdDeerfield, IL 60015Fax: 256-389-
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Manager for handlingThe following information was provided as the resolution details Summarize the resolution addressing these questions:Date resolved: The issue was resolved on 01/08/Who resolved: E-Commerce Issue Resolver, tbrockingtonHow resolved: The agent refunded the customer for their whole orderCustomer satisfaction: N/ACompensation given: The customer has already been refunded for their whole order $42.06.If you have any questions please do not hesitate to contact meThank you, Kathy HExecutive Response SpecialistW.Avalon Ave.Muscle Shoals, AL 35661Fax: 256-389-
Tell us why here..Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the Troy MIssue Resolver for handlingThe following information was provided as the resolution details A request has been sent to our Accounting Department to issue a refund of $back to the credit card on file.Our Accounting department is working on processing your refund of $for order number [redacted] The credit will appear on your next billing statementIf you have any further questions or concerns please contact us at 866-774- If you have any questions please do not hesitate to contact me Thank you, Kimberly H.Corporate Consumer RelationsWilmot RdDeerfield, IL 60015Fax: 256-389-
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Manager for handlingThe following information was provided as the resolution details After numerous attempts of contacting the customer via phone and email the following letter was mailed to the customerCustomer information has been deletedWe are striving to ensure that all our customers are treated withrespect and empathy in all situations and circumstancesI appreciateyour feedback, it is a valuable tool for us to direct our developmenteffort to where it is neededI can assure you that steps will be takento address your concerns of Management attitude and professionalism,legal concerns, and overall customer careI intend to make certain thiswill not be the service you receive going forward as well as commenceretraining immediately.We sincerely apologize for any misunderstanding or inconvenience youendured at our store and we are sorry our efforts to provide you withextraordinary customer service failed in this instanceWe would alsolike to apologize for the delays in any remedy to the situation you mayhave experiencedYou are a valuable customer and we appreciate your patronageIf I maybe of assistance to you in the future, please feel free to contact medirectly at (323) 0506."Thank you, Daniel *** Walgreens Store If you have any questions please do not hesitate to contact meThank you, Rebecca *Consumer Relations Executive RepresentativeW.Avalon Ave.Muscle Shoals, AL 35661Fax: 256-389-
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the Service Recovery department for handlingThe following information was provided as the resolution details On 10/29/ [redacted] in our Service Recovery department contacted the customerThe customer will be issued a $refund for the cost of the procedure If you have any questions please do not hesitate to contact me Thank you [redacted] Consumer Relations Executive Representative [redacted]
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the district manager for handlingThe following information was provided as the resolution detailsThe district manager contacted the patient via phone and apologized for Walgreens service failureThe patient was assured that appropriate re-training procedures will be done with the staffNo compensation was offeredThe patient was satisfied with the prompt attention to his concern.The district manager has also spoken with the store manager and identified the root cause for said service failure and the employees involvedException Queue Training will be re-assigned to these employeesIf you have any questions please do not hesitate to contact meThank you, [redacted] NCorporate Consumer RelationsWilmot RdDeerfield, IL 60015Fax: [redacted]
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Manager for handlingThe following information was provided as the resolution details Summarize the resolution addressing these questions:Date resolved: 8/8/Who resolved: Donna R- Assistant ManagerWork Comp|3rd Pty Retro Billing|Specialty BillingHow resolved: While the documentation provided is not an actual EOB, we were able to understand what the insurance company was communicatingCustomer satisfaction: The patient was not at home, Amber spoke to the patient's spouse, she was happy that we are moving forward with the refund and was going to notify her husband on our behalfCompensation given: $91.29If you have any questions please do not hesitate to contact meThank you, Kathy HExecutive Response SpecialistW.Avalon Ave.Muscle Shoals, AL 35661Fax: ###-###-####
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Manager for handlingThe following information was provided as the resolution detailsCustomer was called and customer will be going to the store on Saturday 07/23/to pick up the refund in the amount of 87.09.If you have any questions please do not hesitate to contact me.Thank you, [redacted] M.Consumer Relations Executive Representative [redacted]
Complaint: [redacted] I am rejecting this response because: I don't know half of what the district manager is talking aboutMaybe he has me confused with another complaint from another customerHe did tell me to drive miles to a Walgreens across town, passing other Walgreens to pick up the rice they advertise and don't carry, and I told him NoWhy do Walgreens advertise items they don't carry? I left a message for [redacted] to call meBut she doesn't bother to resolve this either Sincerely, [redacted]
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to our E commerce department for handlingThe following information was provided as the resolution details The customer's concern was resolved on June 29, Wendy Eresolved the customer's concernThe customer was issued a full refund for the Missing IPP OrderThe customer was called and left a voicemail to call back and also emailed.A full refund of $was provided to the customer.If you have any questions please do not hesitate to contact meThank you, Rebecca CExecutive Response SpecialistWilmot RoadDeerfield, IL 60015Fax: 256-389-
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Office for handlingThe following information was provided as the resolution detailsDistrict Manager, Jay ***l called Ms [redacted] on February 21, and spoke with her regarding her concernsMs [redacted] went into the store on February 22, and received her refund of $If you have any questions please do not hesitate to contact meThank you, Stephanie [redacted] Corporate Consumer RelationsWilmot RdDeerfield, IL 60015Fax: 256-389-
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the gift card deparment for handlingThe following information was provided as the resolution details:After further review of Mr [redacted] case our fraud investigation found no internal fraud on the PINs purchased by the customerThe investigation also found that there was multiple individuals outside of the customer listed that stated they were scammed by someone attempting to purchase a Vehicle, ATV and WatercraftsThe receiving accounts have been blocked and they are no longer able to redeem money into these accountsI was also informed that a refund check in the full amount of $1,is being issued to Mr [redacted] Mr [redacted] can follow up on the status of his case by calling the number on the back of the PayPal card [redacted] If a customer believes that they were a victim of PayPal fraud or victim assisted fraud the customer should call the phone number listed on the back of the card [redacted] If the customer believes they were a victim of fraud they will have to fill out a dispute form regarding their fraud caseInComm’s fraud department will review the case and work with PayPal on the investigationIf the customer was a part of victim assisted fraud our internal team will work with PayPal to review the caseOnce the investigation or review is complete if PayPal agrees that there is fraud they will block the account so no further action is taken against the accountIf there are funds available and PayPal agrees that there is fraud, they will capture the funds and later reverse the funds back to InCommOnce the funds are reversed InComm’s Accounts Payable team will issue a check to the customer in the amount that was approved and reversed by PayPal.We would like to note that if a customer believes they are a victim of fraud or involved in victim assisted fraud to file a police report with their local law enforcement agency.If you have any questions please do not hesitate to contact me[redacted] **Consumer Relations Executive Specialist
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Manager for handlingThe following information was provided as the resolution detailsCustomers issue was resolved by Kyung [redacted] on 8/8/Due to Walgreens Good Faith Dispensing policy, the pharmacist denied filling the customer's prescriptionMs [redacted] was not satisfied with the pharmacist's nor the store manager's explanationsDue to HIPPA laws I am unable to go into detail of the denial, however, Walgreens supports our pharmacist's decisionIf you have any questions please do not hesitate to contact meThank you, Rebecca *Consumer Relations Executive RepresentativeW.Avalon Ave.Muscle Shoals, AL 35661Fax: 256-389-
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Manager for handlingThe following information was provided as the resolution details Summarize the resolution addressing these questions:Date resolved: 10/03/Who resolved: Steve P.-District ManagerHow resolved: I have reached out to this customer and only received his voicemailI left a message with himCustomer satisfaction: N/ACompensation given: I do plan on taking care of him for the $dollars and will bump it up to $for his inconvenienceI will also inform the store manager to coach to the issues at hand.If you have any questions please do not hesitate to contact meThank you, Kathy HExecutive Response SpecialistW.Avalon Ave.Muscle Shoals, AL 35661Fax: 256-389-
Complaint: [redacted] I am rejecting this response because:My private prescription history was indeed breached and disclosed by a Walgreens pharmacist And Walgreens Privacy Analyst, “Patricia M [redacted] is indeed a fabricated identity I corresponded with two Walgreens loss prevention supervisors and a district manager I sent a letter to members of Walgreens executive management I sent multiple e-mails to the Walgreens Chief Privacy Officer and an e-mail to different members of the Walgreens legal team If there is no merit to my allegations, why haven’t any of the verifiable employees, whom I’ve contacted directly, denied my allegations in writing and validated it with their own signature? Why did the Walgreens Custodian of Records mail an unrequested/unauthorized copy of my prescription records to an unsecured mailbox? Why do multiple personal contacts have copies of, have seen copies of, and/or have intimate knowledge of my prescription history/payment methods, despite the fact that I never disclosed this information to anyone?With regard to fabricated employee “Patricia M [redacted] – two Walgreens consumer relations representatives claimed no knowledge of anyone by this name being employed by Walgreens or its privacy office Consumer relations sent me an e-mail which explicitly lists the employees involved in my complaint by name, except it refers to “Privacy Office” instead of using the name “Patricia Perry” A private investigator was able to verify every other Walgreens employee I’ve dealt with but confirmed an inability to verify Patricia Perry in her capacity as Privacy Analyst for Walgreens And her e-mails were received from [email protected] rather than any variation of a personalized e-mail address Can Walgreens provide me (and/or the Revdex.com) with Patricia [redacted] W-form (which can be cross checked by calling the IRS), or Patricia [redacted] driver’s license number (which can be verified by calling a police department)? Can Walgreens provide any other verifiable evidence that this individual exists, was employed by Walgreens, and was not fabricated? Walgreens’ word lacks credibility given the facts I’ve outlined above, in addition to the irregularities outlined below, which also warrant an explanation: 1) I was told by a Walgreens loss prevention supervisor that Walgreens lacks the ability to track pharmacist access to patient records I believe this claim is because the same loss prevention supervisor later offered me a record of the dates/times/employees accessed my prescription records from a different store (Buffalo Grove) 2) After confirming that I’ve never visited or called the store from where my records were breached (Chicago), the same employee insisted he can’t help me unless I provide the precise store number/address of that store I provided the name of the pharmacist and approximate store intersection but was told this information was insufficient to act 3) The same loss prevention supervisor told me no further steps could be taken to address my concerns This is a violation his legal obligation to refer me to the Privacy Office and to the Federal Office of Civil Rights 4) The same loss prevention supervisor told me that Walgreens does not offer any enhanced security measures More than a year later, I was provided with an enhanced security measure form, but have no way to confirm its validity, nor does this form serve any purpose after my records were breached and disclosed on a regular basis5) Walgreens is legally obligated to perform regular audits, as well as to perform audits in response to privacy complaints Despite multiple requests, Walgreens has not provided me with my audit trail report 6) Walgreens claims to have investigated my allegations, but refuses to provide me with any details regarding their investigation, including the steps taken to investigate.7) I received a voicemail from a health care supervisor offering me help on 06/08/from 847-465- She asked that I return her call at [redacted] [redacted] rang endlessly without a recorded voicemail [redacted] led me to an automated menu with an option to search by name - there is no listing available for this health care supervisor I sent her an e-mail and copied two loss prevention supervisors, and a district manager – no response has been received All of this behavior reinforces the truth behind my allegations Walgreens is not only refusing to provide the evidence which they are legally obligated to provide, but won’t even sign their written denials using a verifiable name It’s because my allegations are true, and Walgreens' denial statements are not Sincerely, Anupam [redacted]
Complaint: [redacted] I am rejecting this response because: As stated in my previous email, this is not how the law worksThe $bounty in this case needed to be provided at the time the store was notified of the scanning errorThe manager offering to bring the $after I had complained to the Revdex.com is not sufficient, the law requires the bounty to be paid at the time of the in-person notificationThe law is set up this way to prevent corporations, like walgreens, from intentionally price gouging customers who may not seek a refund due to the time inconvenienceThe law(which I included a link to in my previous email) specifically states that the damages are now $which I have stated I am fine with Walgreens paying out as a donation to the Detroit Agency for the blindI have reattached my earlier email, please advise if Walgreens will continue to disregard Michigan law so that I can move forward with necessary legal action and save both parties time from a back and forth email exchange ----I appreciate you reaching out to meI received a call from the district manager, however, it was unclear whether or not he was aware of the full details of the law and what needed to occur when a store does not pay out the proper refund amountWhen the store fails to pay out the "bounty" after being notified by the customer of the overcharge, the retailer is then obligated to pay the customer $per Michigan law The documentation of the law can be found here: http://www.michigan.gov/ag/ [redacted] The ideal resolution that I would find satisfactory would be a $check made out to the [redacted] - https:// [redacted] .org/ This would show me that Walgreens is sincerely interested in following Michigan laws and this error occurred due to ignorance of the law rather than negligence of it.Donation Checks can be sent to(with the donation form found at: https:// [redacted] .org/wp-content/uploads/2012/10/donation_form.pdf): [redacted] [redacted] ***Or the check can be made out to the [redacted] and sent to me, and I will forward it to themPlease advise if this resolution would work Sincerely, Randel [redacted]
Complaint: [redacted] I am rejecting this response because it is unacceptable for a company to have me come into the store not once but twice to redeem an offer and then tell me the offer is not goodI will not accept a half hearted apology after your company made the mistake and your employees insulted meThat is not how you treat your customers Sincerely, [redacted]
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to outbound, online pharmacy and campaign departments for handlingThe following information was provided as the resolution detailsAll departments have confirmed that Vanessa [redacted] , [redacted] @gmail.com, is no longer opted in to receive any outbound emails from WalgreensIf you have any questions please do not hesitate to contact meThank you, Tiffany *Corporate Consumer RelationsWilmot RdDeerfield, IL 60015Fax: 256-389-
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to Arlene Degutis at Walgreens Specialty Pharmacy Billing Departmentfor handlingThe following information was provided as the resolution details.Walgreens Specialty Pharmacy initially billed the January Date of Service on 1/26/to Ms [redacted] 's former insurance [redacted] Seven days after the medication was dispensed the error was caught and benefits were verified under the new insuranceThe correction and resubmission of the claim to Ms [redacted] 's new insurance occurred on 2/2/2016.Ms [redacted] s has an out of state [redacted] Plan so Walgreens Specialty Pharmacy must follow blue card rulesOur system shows the claim was submitted to [redacted] as the local plan ( [redacted] is the member's home plan)Notes show that the claim posted with [redacted] on 3/4/ and paid on 3/15/2016.The claim reimbursed less than expected and has been elevated for review.The Manufacturer Assistance cannot be applied to the member's account until the claim has been paid by the plan.If you have any questions please do not hesitate to contact me.Thank you,Carolyn B.Executive Consumer Relations RepresentativeWilmot RoadDeerfield, IL 60015Fax: [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the gift and phone card for handlingThe following information was provided as the resolution details.After researching the two Itunes gift cards for $each purchased on 2/23/at store number we show they were both successfully activatedIf the customer is having issues with redeeming the card she will need to contact Itunes customer supportAlso without a copy of the Starbucks card the customer has mentioned we can not further assist in getting the card activatedIf you have any questions please do not hesitate to contact me.Thank you,Cierra S.Executive Consumer Relations RepresentativeWilmot RdDeerfield, IL 60015Fax: 256-389-
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Manager for handlingThe following information was provided as the resolution details Summarize the resolution addressing these questions:Date resolved: The issue was resolved on 01/08/Who resolved: E-Commerce Issue Resolver, tbrockingtonHow resolved: The agent refunded the customer for their whole orderCustomer satisfaction: N/ACompensation given: The customer has already been refunded for their whole order $42.06.If you have any questions please do not hesitate to contact meThank you, Kathy HExecutive Response SpecialistW.Avalon Ave.Muscle Shoals, AL 35661Fax: 256-389-
Tell us why here..Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the Troy MIssue Resolver for handlingThe following information was provided as the resolution details A request has been sent to our Accounting Department to issue a refund of $back to the credit card on file.Our Accounting department is working on processing your refund of $for order number [redacted] The credit will appear on your next billing statementIf you have any further questions or concerns please contact us at 866-774- If you have any questions please do not hesitate to contact me Thank you, Kimberly H.Corporate Consumer RelationsWilmot RdDeerfield, IL 60015Fax: 256-389-
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Manager for handlingThe following information was provided as the resolution details After numerous attempts of contacting the customer via phone and email the following letter was mailed to the customerCustomer information has been deletedWe are striving to ensure that all our customers are treated withrespect and empathy in all situations and circumstancesI appreciateyour feedback, it is a valuable tool for us to direct our developmenteffort to where it is neededI can assure you that steps will be takento address your concerns of Management attitude and professionalism,legal concerns, and overall customer careI intend to make certain thiswill not be the service you receive going forward as well as commenceretraining immediately.We sincerely apologize for any misunderstanding or inconvenience youendured at our store and we are sorry our efforts to provide you withextraordinary customer service failed in this instanceWe would alsolike to apologize for the delays in any remedy to the situation you mayhave experiencedYou are a valuable customer and we appreciate your patronageIf I maybe of assistance to you in the future, please feel free to contact medirectly at (323) 0506."Thank you, Daniel *** Walgreens Store If you have any questions please do not hesitate to contact meThank you, Rebecca *Consumer Relations Executive RepresentativeW.Avalon Ave.Muscle Shoals, AL 35661Fax: 256-389-
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the Service Recovery department for handlingThe following information was provided as the resolution details On 10/29/ [redacted] in our Service Recovery department contacted the customerThe customer will be issued a $refund for the cost of the procedure If you have any questions please do not hesitate to contact me Thank you [redacted] Consumer Relations Executive Representative [redacted]
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the district manager for handlingThe following information was provided as the resolution detailsThe district manager contacted the patient via phone and apologized for Walgreens service failureThe patient was assured that appropriate re-training procedures will be done with the staffNo compensation was offeredThe patient was satisfied with the prompt attention to his concern.The district manager has also spoken with the store manager and identified the root cause for said service failure and the employees involvedException Queue Training will be re-assigned to these employeesIf you have any questions please do not hesitate to contact meThank you, [redacted] NCorporate Consumer RelationsWilmot RdDeerfield, IL 60015Fax: [redacted]
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Manager for handlingThe following information was provided as the resolution details Summarize the resolution addressing these questions:Date resolved: 8/8/Who resolved: Donna R- Assistant ManagerWork Comp|3rd Pty Retro Billing|Specialty BillingHow resolved: While the documentation provided is not an actual EOB, we were able to understand what the insurance company was communicatingCustomer satisfaction: The patient was not at home, Amber spoke to the patient's spouse, she was happy that we are moving forward with the refund and was going to notify her husband on our behalfCompensation given: $91.29If you have any questions please do not hesitate to contact meThank you, Kathy HExecutive Response SpecialistW.Avalon Ave.Muscle Shoals, AL 35661Fax: ###-###-####
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Manager for handlingThe following information was provided as the resolution detailsCustomer was called and customer will be going to the store on Saturday 07/23/to pick up the refund in the amount of 87.09.If you have any questions please do not hesitate to contact me.Thank you, [redacted] M.Consumer Relations Executive Representative [redacted]
Complaint: [redacted] I am rejecting this response because: I don't know half of what the district manager is talking aboutMaybe he has me confused with another complaint from another customerHe did tell me to drive miles to a Walgreens across town, passing other Walgreens to pick up the rice they advertise and don't carry, and I told him NoWhy do Walgreens advertise items they don't carry? I left a message for [redacted] to call meBut she doesn't bother to resolve this either Sincerely, [redacted]
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to our E commerce department for handlingThe following information was provided as the resolution details The customer's concern was resolved on June 29, Wendy Eresolved the customer's concernThe customer was issued a full refund for the Missing IPP OrderThe customer was called and left a voicemail to call back and also emailed.A full refund of $was provided to the customer.If you have any questions please do not hesitate to contact meThank you, Rebecca CExecutive Response SpecialistWilmot RoadDeerfield, IL 60015Fax: 256-389-
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Office for handlingThe following information was provided as the resolution detailsDistrict Manager, Jay ***l called Ms [redacted] on February 21, and spoke with her regarding her concernsMs [redacted] went into the store on February 22, and received her refund of $If you have any questions please do not hesitate to contact meThank you, Stephanie [redacted] Corporate Consumer RelationsWilmot RdDeerfield, IL 60015Fax: 256-389-
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the gift card deparment for handlingThe following information was provided as the resolution details:After further review of Mr [redacted] case our fraud investigation found no internal fraud on the PINs purchased by the customerThe investigation also found that there was multiple individuals outside of the customer listed that stated they were scammed by someone attempting to purchase a Vehicle, ATV and WatercraftsThe receiving accounts have been blocked and they are no longer able to redeem money into these accountsI was also informed that a refund check in the full amount of $1,is being issued to Mr [redacted] Mr [redacted] can follow up on the status of his case by calling the number on the back of the PayPal card [redacted] If a customer believes that they were a victim of PayPal fraud or victim assisted fraud the customer should call the phone number listed on the back of the card [redacted] If the customer believes they were a victim of fraud they will have to fill out a dispute form regarding their fraud caseInComm’s fraud department will review the case and work with PayPal on the investigationIf the customer was a part of victim assisted fraud our internal team will work with PayPal to review the caseOnce the investigation or review is complete if PayPal agrees that there is fraud they will block the account so no further action is taken against the accountIf there are funds available and PayPal agrees that there is fraud, they will capture the funds and later reverse the funds back to InCommOnce the funds are reversed InComm’s Accounts Payable team will issue a check to the customer in the amount that was approved and reversed by PayPal.We would like to note that if a customer believes they are a victim of fraud or involved in victim assisted fraud to file a police report with their local law enforcement agency.If you have any questions please do not hesitate to contact me[redacted] **Consumer Relations Executive Specialist
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Manager for handlingThe following information was provided as the resolution detailsCustomers issue was resolved by Kyung [redacted] on 8/8/Due to Walgreens Good Faith Dispensing policy, the pharmacist denied filling the customer's prescriptionMs [redacted] was not satisfied with the pharmacist's nor the store manager's explanationsDue to HIPPA laws I am unable to go into detail of the denial, however, Walgreens supports our pharmacist's decisionIf you have any questions please do not hesitate to contact meThank you, Rebecca *Consumer Relations Executive RepresentativeW.Avalon Ave.Muscle Shoals, AL 35661Fax: 256-389-