Capella University, Inc.

November 8th , To whom it may concern: This letter is in response to Ms*** ***’ complaint #***The nature of Ms***’ complaint is the need for additional funding to return to Capella University and finish her degree Ms*** began a PhD in Psychology back in the Winter quarter of 2004, and then discontinued from the university in December of If Ms***’ rationale for being unable to continue her education due to needing an additional $30,000, Ms, *** must work with either the Department of Education or a private lender to finance the remainder of her educationIn addition; the Dean of the School of Psychology reviewed Ms***’ request for readmission to the university in September of and her request was deniedCapella University does not share the reason or reasons for admission denial with applicants We apologize for any hardship this situation may have caused Ms***, but she will not be allowed to return to Capella University in the PhD Psychology programThe responsibility for financing the remainder of her education is that of Ms***Please feel free to reach out with any additional questions or concerns Regards, Joe *** Learner Affairs Associate Learner Services & Operations (LSO) Toll Free: 1.888.CAPELLA (###-###-####) Fax: ###-###-#### E-mail: Joseph.***@capella.edu

The following is in response to Ms***'s rejection of our response to her Revdex.com complaint. Ms*** would be required to take the additional courses as the catalogue for her program has changed during the time she stepped away from the programIn order for her to fulfill the requirements of the current catalogue, she would be required to take any and all additional courses now requiredWe apologize for an inconvenience this situation has caused Ms***, but we will not be able to allow her to complete the program at Capella without completing the additional required coursesAs such, we have provided the credit indicated in our previous response to ensure she does not have a remaining balance with the universityFeel free to reach out with any additional questions or concerns. Thank you,Joe ***Senior Learner Affairs AssociateAcademic Affairs Direct Line: 6***Toll Free: 1.888.CAPELLA (###-###-####) ext***Fax: ###-###-####E-mail: Joseph.***@capella.edu Capella UniversityCapella Tower*** *** *** *** *** ***Minneapolis, MN 55402 www.capella.edu

Please see attached document containing the response to Mr***' complaint

Signed release attached

April 6th, To whom it may concern: This letter is in response to Mr*** ***’s complaint #***The nature of Ms ***’s complaint is regarding the balance still owed due to the return of aid from her Spring term We are unable to award Ms*** any more funding for her Winter balance as she has reached her limit in subsidized funding and there is no additional aid to award her for that termThe amount that was over-awarded was in the amount sent her as a refundI have consulted with our financial aid processing team, and Federal Regulations prohibit us from awarding her any additional aid for the winter term, although she can reallocate up to $from her current spring aid We apologize for any confusion this situation may have caused Ms***, but the balance on her account is a result of her not informing us of the aid that was received at a previous institution this aid yearWe are unable to offer additional aid above the $indicated above, and Ms*** is responsible for returning the refund amount that was over-awarded to resolve her balanceIf Ms*** has further questions or concerns, she can reach out to our financial aid office at her earliest convenience to speak with a financial aid advisor Regards, Joe *** Senior Learner Affairs Associate Academic Affairs Direct Line: *** Toll Free: 1.888.CAPELLA (###-###-####) ext*** Fax: *** E-mail: Joseph.***@capella.edu Capella University Capella Tower *** *** *** *** *** *** Minneapolis, MN www.capella.edu

July 20, 2018To whom it may concern: This letter is in response to Ms*** ***’s complaint #***Ms***’s complaint is regarding the balance owed on her account due to the return of Federal Financial Aid. As Ms*** did not earn enough program points during her FlexPath Billing Session, Department of Education regulations surrounding the disbursement of Title IV funding requires us to calculate how much of her term she has completed and return any unearned aid back to her lenderThe amount due on her account that was transferred to an agreed upon payment plan of $3,is the amount that was returned to her lender per DOE regulationsThe current balance of $3,after making her first payment is now owed directly to Capella University. While our advisors and financial aid representatives attempt to provide learners with as much information and direction, we cannot hypothesize what scenarios will happen if they do not continue to participate as required in their coursesHowever; the FlexPath tuition and fees refund policy is given to all learners and available on Campus iGuideThe balance due on Ms***’s account is a result of her not completing the necessary program points within her allotted billing session. We apologize for any confusion this situation may have caused Ms***, but the balance due on her account is a result of her lack of adequate participation in her coursesWe encourage her to continue working with our business office to discuss her payment plan in working to resolve her balanceFeel free to reach out with any additional questions or concerns.Regards,Joe ***Senior Learner Affairs AssociateAcademic Affairs Direct Line: 612.977.***Toll Free: 1.888.CAPELLA (###-###-####) ext***Fax: ###-###-####E-mail: Joseph.***@capella.edu Please see the attached response

June 30, To whom it may concern: This letter is in response to Ms*** ***’s complaint #***Ms***’s complaint states that she was unfairly removed from her courses due to non-engagement and is requesting a refund of her FlexPath tuition for the term in which she was dropped Ms*** began her first FlexPath undergraduate course in business in February of Ms*** submitted a course activity update on 2/26/2016, which counted as academic engagement, and also stated that her first assessment would be submitted on 2/29/The learner never submitted that assessment, but submitted another course activity update on 3/12/This activity update did not qualify as academic engagement as she still had not submitted an assessment in the courseroom for her instructor to examine and score, and academic reached out to Ms*** to notify her of thisMs*** was then notified again by academic advising on 3/19/that she had not been actively engaged in her courses for over three weeks and that she would be dropped from her course on 3/for non-engagement if she had not submitted work that qualified her for academic engagementMs*** again attempted to submit a course activity update, but was not submitting any new information or work on her assessment that qualified as academic engagementAt that time, she was also given information from the tutor about how to improve her submissions so they would qualify as academic engagementAs the learner had no actively participated in her course for days, she was dropped from her courses for non-engagementMs*** appealed to school leadership to be re-enrolled in her courses, but based upon her lack of participation and poor quality of the work that had been submitted, her request for re-enrollment was denied We apologize for any confusion or frustration this situation may have caused Ms***, but unfortunately we will not be able to re-enroll her in her first course and will not be dropping the amount owed for tuitionI would be more than happy to assist Ms*** in contacting our business office to arrange a payment plan if resolving the balance at one time is not an optionPlease feel free to reach out if there are any additional questions or concerns Regards Joseph *** Learner Affairs Associate Learner Services & Operations (LSO) Direct Line: ###-###-#### Toll Free: 1.888.CAPELLA (###-###-####) ext*** Fax: ###-###-#### E-mail: Joseph.***@capella.edu

Tell us why hereCapella University takes Revdex.com complaints seriously and it is a priority to review and respond in a timely mannerCapella is an institution of higher education receiving Title IV fundingAs such, we are required under the Family Educational Rights and Privacy
Act (FERPA), to protect the privacy of our learnersWithout written permission from the learner, we are unable to release non-directory information to any third party including the Revdex.comA signed 3rdparty release form must be submitted by the complainant authorizing the release of their information to the Revdex.com before a response can be providedThe attached 3rd party authorization form must be completed in its entirety and signed manually for Capella to move forward with a responseOnce completed, the release form may be faxed along with the cover sheet directly to the Revdex.com at ###-###-#### or scanned and emailed to *** ***, Mediation Coordinator at ***Thank you for your attention to the matter

Initial Business Response /* (1000, 5, 2015/12/23) */
Capella University takes Revdex.com complaints seriously and it is a priority to review and respond in a timely mannerCapella is an institution of higher education receiving Title IV fundingAs such, we are required under the
Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our learnersWithout written permission from the learner, we are unable to release nondirectory information to any third party including the Revdex.comA signed 3rd
party release form must be submitted by the complainant authorizing the release of their information to the Revdex.com before a response can be providedThe attached 3rd party authorization form must be completed in its entirety and signed manually for Capella to move forward with a responseOnce completed, the release form may be faxed along with the cover sheet directly to the Revdex.com at *** or scanned and emailed to ***, Mediation Coordinator at ***@thefirstRevdex.com.org
Thank you for your attention to the matter
Complaint Response Date bumped because: Holiday
Initial Consumer Rebuttal /* (3000, 7, 2015/12/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will send a release form to Capella so this can be further investigated
Final Consumer Response /* (3000, 24, 2016/01/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will absolutely not call youWe can figure this out through a 3rd party
I also did not actively participate in these classesI logged in twiceThis is why I do not believe I should have to payAt the very least I shouldn't have to pay full pricefor something I did NOT a actively participate inIf I was told you will have to pay "x" amount of dollarsI would have stuck with it and took the F'sAlso I tried to work with your staff and they would not work with meMaking feel like an it along the wayOffering me the option of paying $a month which is not possible for me to pay is not "working with" anyoneCapella is greedy and does not have the students best interest at heart
Final Business Response /* (4000, 26, 2016/01/15) */
January 14,
To whom it may concern:
This letter is in response to Ms***'s complaint from case #*** submitted on 12/16/Ms*** states her complaint is related to a balance that she owes due to a course she enrolled in during the spring term, of which she was subsequently dropped for non-participationMs*** states she is unable to make the payments proposed in discussions with our business office
Ms*** did actively participate in courseroom discussions in both of her spring courses, which is defined as participation by university policyAs Ms*** participated and dropped courses after the date published in the tuition and fees refund policy, she is not eligible for a refund of her spring tuition
We apologize for any undue hardship or stress that this situation may have caused Ms***, but the balance owed to Capella is warranted as it aligns with our published tuition and fees refund policyOur business office does not negotiate payment plans though a third party, so if Ms*** would like to change any proposed payment plan, she may do so directly with our business officePlease feel free to contact me with any further questions or concerns
***
Learner Affairs Associate
Learner Services & Operations (LSO)
Direct Line: ***
Toll Free: 1.888.CAPELLA (***) ext***
Fax: ***
E-mail: ***@capella.edu
Capella University
Capella Tower
***
Minneapolis, MN
www.capella.edu

November 9, To whom it may concern: This letter is in response to Mr*** ***’s complaint #***Mr***’s complaint center’s around the dates of his FlexPath billing sessions and the remaining balance due on his account There is no evidence that Mr*** was misinformedAll of the information regarding academic years and billing sessions was given to him upon his enrollment and is also available on Campus iGuideThe dates of a course will vary depending upon the learner’s speed with which they complete the courseAt the time Mr*** asked us to put a hold on his program, he participated in and completed the course in the billing session he had been charged for We apologize for any hardship or confusion this situation has caused Mr***, but we will not be taking any further action regarding the balanceMr*** owes for his final billing session as there is no evidence that there was misinformation or error by CapellaPlease feel free to reach out with any additional questions or concerns Regards, Joe *** Learner Affairs Associate Learner Services & Operations (LSO) Toll Free: 1.888.CAPELLA (###-###-####) Fax: ###-###-#### E-mail: Joseph.***@capella.edu

I am rejecting this response because:
I will need to print, fill out and fax the form which was sent to meI am at work but will try to take care of it today

I am rejecting this response because:
The professor did not accuse me of academic dishonesty in as form of plagiarism but as my own work it was as a retaliation due to my complaint about him and my request to have another mentor After I was granted a new mentor he went back and accused me of using my own work that he reviewed and told me to submit in the assignment area (I have the message from him basically instructing me to submit it)This is a working paper that has been part of my dissertation proposal and he was well aware that the studies I'm using will be part of my dissertation which was properly cited He decided to go back and accuse me of academic dishonesty 3-weeks after he already graded me for the course which as a fail because I requested a new mentor Anyhow, I've been sending emails with no response from the University as to when I will hear back from the committee on this appeal I submitted nearly 6-months agoNow I'm being indirectly threaten to be kicked out of the university? This has been the most unjust experience I've ever experienced and because I'm a minority there is nothing I can do about it right Capella? Is he not a mentor and his responsibility would be for him to take part of any issue regarding academic dishonesty (i.etelling me to submit a paper that could be considered "academic dishonesty)? Also Capella's policy is to look into the facts regarding such an issue (i.edid the student willingly submit such a paper knowing that they were in a violation)>? What Dr*** did to me is basically entrapment and I would find it unacceptable for the University to even consider reviewing his claimI have more attachments but I'm unable to upload anymore

Please see the attached document

I am rejecting this response because: I contacted my instructor one week after the class started and I talked on the phone to someone in the office, saying I did not owe them
I have been very disappointed with Capella, when looking for a school to attend, I was told this was a standing University, It is not, it is a floor in a business buildingMy fellow students and I got grades on a class where the instructors never even graded the discussion threadsI am very disappointed

Capella University takes Revdex.com complaints seriously and it is a priority to review and respond in a timely mannerCapella is an institution of higher education receiving Title IV fundingAs such, we are required under the Family Educational Rights and Privacy Act (FERPA), to
protect the privacy of our learnersWithout written permission from the learner, we are unable to release non-directory information to any third party including the Revdex.comA signed 3rd party release form must be submitted by the complainant authorizing the release of their information to the Revdex.com before a response can be providedThe attached 3rd party authorization form must be completed in its entirety and signed manually for Capella to move forward with a responseOnce completed, the release form may be faxed along with the cover sheet directly to the Revdex.com at ###-###-#### or scanned and emailed to *** ***, Mediation Coordinator at margot.***@thefirstRevdex.com.org Thank you for your attention to the matter

I am rejecting this response because:
The second billing cycle was autoenrolled by the university without my permissionAccording to their own policy auto enrollment but must be approvedI have multiple emails with the FlexPathCoaches and billing department covering this issueThe class was dropped days after the cycle ended because the alleged self-pace course (FlexPath) is only self-paced when it fits their boiling cycle.

Capella University takes Revdex.com complaints seriously and it is a priority to review and respond in a timely mannerCapella is an institution of higher education receiving Title IV fundingAs such, we are required under the Family Educational Rights and Privacy Act (FERPA),
to protect the privacy of our learnersWithout written permission from the learner, we are unable to release non-directory information to any third party including the Revdex.comA signed 3rdparty release form must be submitted by the complainant authorizing the release of their information to the Revdex.com before a response can be providedThe attached 3rd party authorization form must be completed in its entirety and signed manually for Capella to move forward with a responseOnce completed, the release form may be faxed along with the cover sheet directly to the Revdex.com at ###-###-#### or scanned and emailed to *** ***, Mediation Coordinator at ***Thank you for your attention to the matter

Dear ***, Please find Capella’s initial response to the complaint filed by *** *** below along with the requested 3rd party release form and fax cover sheet Capella University takes Revdex.com complaints seriously and it is a priority to review and respond in a
timely mannerCapella is an institution of higher education receiving Title IV fundingAs such, we are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our learnersWithout written permission from the learner, we are unable to release non-directory information to any third party including the Revdex.comA signed 3rd party release form must be submitted by the complainant authorizing the release of their information to the Revdex.com before a response can be providedThe attached 3rd party authorization form must be completed in its entirety and signed manually for Capella to move forward with a responseOnce completed, the release form may be faxed along with the cover sheet directly to the Revdex.com at ###-###-#### or scanned and emailed to *** ***, Mediation Coordinator at ***.***@thefirstRevdex.com.org Thank you for your attention to the matter Please feel free to reach out to me with any further questions or concerns Alyssa R*** Learner Affairs Associate Toll Free: 1.888.CAPELLA (###-###-####) Fax: ###-###-#### E-mail: Alyssa.***@capella.edu Capella University Capella Tower *** *** *** *** *** ***

(The consumer indicated he/she DID NOT accept the response from the business.)
I have submitted the Capella Third Party Release to Angela Carlson via emailPlease continue the review process of this claim(SignedAuthoCapella.pdf)

Capella University takes Revdex.com complaints seriously and it is a priority to review and respond in a timely mannerCapella is an institution of higher education receiving Title IV fundingAs such, we are required under the Family Educational Rights and Privacy Act (FERPA), to
protect the privacy of our learnersWithout written permission from the learner, we are unable to release nondirectory information to any third party including the Revdex.comA signed 3rd
party release form must be submitted by the complainant authorizing the release of their information to the Revdex.com before a response can be providedThe attached 3rd party authorization form must be completed in its entirety and signed manually for Capella to move forward with a responseOnce completed, the release form may be faxed along with the cover sheet directly to the Revdex.com at *** or scanned and emailed to *** *** Mediation Coordinator at ***@thefirstRevdex.com.org
Thank you for your attention to the matter
(Revdex.com 3rd Party Release.pdf)