Capital One Financial Corporation

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not
resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
I would like to point out that this issue began when Capitol One blatantly lied and said that I had never made payment arrangements to begin withAccording to my credit file I have been reported as being late since at least November My first payment was made on timeWhen I made this complaint I was already being reported as 90+ days late (by Capital One)That is a violation of lawAlso my complaint has absolutely nothing to do with what has been discussed here I have already stated that I am aware the late payments discussed.
What I have complained about is clearly stated in my credit file I have detailed the reasons why I am late at this pointI have also added statements to my credit file myself To explain the situation As is my right under the law I have secured a way to bring my balance current by the end of February So I will not need to make further arrangements at this timeI will however take whatever measures legally necessary going forward under the law to have my credit accurately reported by Capitol One

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I
have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the
offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
Sincerely thankful

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for
the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***Also, I want say to thanks to *** from Capital One, she is really an asset to the companyThe service provided by her was truly a great experience
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not
resolve my complaint. For your reference, details of the offer I reviewed appear below***'s is saying that Experian is lying by reporting two credit cards that were issued by ***'s? Evidence of both cards issued by ***'s is attachedThe incompetence of ***'s is getting extremely frustrating!
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not
resolve my complaint. For your reference, details of the offer I reviewed appear belowThus company is in the BANKING businessNow everytime I want to pay principal only I have to call in and give my personal information all over again to another rep? Rediculous If you are in the industry, you should be able to read a letter and a check with explicit memo linePoor customer service and I am stuck with this loanThe only thing that would satisfy my loss of time and efforts with this issue is some form of monetary compensation as in a credit to my accountIf I were late with your company..for anything I would be dinged in the wallet..as a consumer..it should work both ways
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my
complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
I do not think Capital One understands the damage they cause us when they lied to us about the readiness of our card to work outside the US We were hurt bad by them placing us in a real bind for the five weeks. I am asking for this person to call me Thanks again *** * ***
*** *** I will leave the country late Monday afternoon and be back Saturday morning early Sent from my ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have
reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my
complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

I do not have a CapitalOne card but supposedly, I was a victim of Identify Fraud and CapitalOne is harassing me about owing purchases I did not approve or was aware ofhistory:
on approximately June 12,2015, a CapitalOne Fraud rep left a message saying me asking if I recently applied for a credit cardwhen I went online to get their fraud department, they said I was not responsible and not to worryThen on July 8th, 2015, a CapitalOne fraud rep named Shannel W(*** *** ***) started asking me aggressively with more personal questions, which I felt awkward giving out, I told her I would call back When I called their main fraud line at ***, they said my case was closed and that Shannel Wprobably didn't have the right information and not to worry that everything was closedMsShannel Wthen called me back and said I needed to answer all these personal questions and I told her I just got off the phone with her team and was assured everything was closed so she replied , "fine, you will be responsible for all charges now" then hung upIn my mailbox, I was sent a letter from CapitalOne Fraud via MsChannel W stating that they completed their investigation and have found that I am responsible and I owe $3, I was tempted to call her back but called their *** main Fraud line and again, their rep said I am not responsible? It seems like CapitalOne has so many layers within their organization, let alone their own Fraud department, that I keep having to talk to multiple people who either (a) says I am responsible, which I am not or (b) who says to ignore their own department and that I am not responsible Now I am getting the run around and not sure what to do herePlease have someone who can tell Shannel Wto close my "made up account" - that I did not open and stop harassing me in fact, I would think CapitalOne would train their Fraud department not to harass the people that are victims You guys should have my number based on the case # I provided

Revdex.com:I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not
resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
I did NOT reject the cancellation of the Recall on January 27thThis does not make sense and I did not authorize the recall of the cancelation. Regards,*** ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my
complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I
have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to meI
will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected]
*I received a letter from CapitalOne this weekend in response to this however they denied any tampering with accounts and communicating information about my accounts to other partiesThis has been going on for several yearsThey also guarantee the amount in the account is accurateLast time I checked there was a significant difference, however I am going to double check the entries today and hope to find the correct balance on the account and then close out the accountI have not had much of an internet connection the past couple of weeks and will be back in touch before the 8th
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have
reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***@richmond.Revdex.com.org
Regards,
*** ***

Dear *** ***:
We are writing in response to the follcomplaint that you recently filed with the RevDex.com (Revdex.com) about your Capital One accounts ending in *** and***.
We regret you were dissatisfied with
our letter dated May 12, 2014, which detailed our position
regarding our verification process for your accountsWe strive to provide excellent service to all
of our customersRespectfully, we feel that our previous response fully addressed your
concerns, and we continue to uphold our positionWe have attached a copy of our previous
response for your reference.
Per your request, the accounts were closed on May 15, At the time of closeout, the
account balance was zeroYour closeout statement is scheduled to cycle on June 6, 2014.
Please allow 7-business day from the cycle date to receive the statement.
If you have any other questions on this matter, please reach out to us at *** or at
*** associates are available from AM to PM est, 7
days a week.
Sincerely,
*** ***
*** *** on behalf of Capital One

Dear Ms***: We are writing in response to the complaint that you filed with the Revdex.com (Revdex.com) requesting we close your
two Certificate of Deposit accounts ending in *** and ***. As of July 17, 2015, the two above referenced accounts have been closed and cashier’s checks in the amounts of $58,and $28,have been issued and shipped to the address on this letter. We regret the delay in processing your request and we apologize for any inconvenience. If you have any additional questions, please contact us at 1-800-655-BANK (2265)Associates are available Sunday-Saturday a.m.-p.mEST, a.m.-p.mCST. Sincerely, *** ***, on behalf of Capital One

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the
offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not
resolve my complaint. For your reference, details of the offer I reviewed appear below
There was still no willingness to offer or move to a better product that offers me more especially since I am not able to make requests or depositsThey still offer a product to clients and a statement which seems to be was made that they are reviewing the termsThat doesn't resolve what I was looking for so there was no willingness on their part to reach a mutual agreement
Regards,
*** ***