Capital One Financial Corporation

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] .Also, I want say to thanks to [redacted] from Capital One, she is really an asset to the companyThe service provided by her was truly a great experience Regards, [redacted] ***

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ***

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Revdex.com REP., My case is not resolvedCapital One has not ceased calling my house every day several times a dayTheir calls have been recorded and documented as proof of harassmentThe calls were recorded robo callsWhen you would pick up no live person was presentI have told them that I canceled their card when the fraud happenedThey assume I am interested in still wanting to do business with them I am NOTThey have errors in their billing and not able to have one competent person assigned to the case that can be reached during none working 7-PM Pacific Time to figure out the errorI have spent at least hours and days trying to resolve this billing errorThey keep running up late charges on my accountThe argued amount is less than a few hundred dollarsI told them to send it to collections and they refuse adding more late charges This is extortion Regards, [redacted]

I have a capital one unsecured credit card and have paid my payments on time and always more than the minimum due since I had the card 4/I recently requested a credit line increase days ago and I was denied because of a returned payment back in JuneNow, I called in reference to this back in June before the payment was even returned and spoke with a representative while also placing through another payment for (min due is only 25.00) The rep told me that there would be NO issues with my account and NOT TO WORRYNow I received my denial letter today for an increase and the reasoning was because of the returned payment in June that I called and resolved in June and was informed I had nothing to worry aboutI have also been requesting a credit increase on my secured credit card that I received in March and have been using it faithfully paying on time as well and I have yet to receive and increase for that card eitherIt gives you an option to request an increase for the secured card but it's ALWAYS denied and the reason is because you are not allowed to make a request for increase on a secured credit cardWHAT'S THE POINT IN TELLING ME TO REQUEST IT IF IT'S GOING TO BE DENIED ANYWAY??? Every rep I have spoken to has told me to do that, but it's a waste of timeNo one can ever tell me when I will be able to even be considered for an increase on this cardIt's ridiculous, I picked banking with capital one for a reason and this has definitely made me REGRET choosing them

I am a long time holder of a Capital One Credit Card. Recently I found a 141.97 charge to my card by [redacted] Magazine. Upon calling the magazine vendor they claimed that I agreed to an automatic renewal as part of my previous subscription. I am sure buried in the endless fine print they likely had this self-serving clause. Since my last renewal of the magazine, my credit card number has changed twice due to the rampant fraud the industry has to cope with. What I find disturbing is that Capital One allowed [redacted] Magazine to get my NEW credit card number without notifying me! I feel they failed to provide a basic fiduciary relationship with me and apparently choose to prioritize the interest of a magazine vendor over our long term financial relationship. I wonder how many of these charges go through without credit card holders knowledge? I also wonder if this is standard operation procedures within this segment of the financial service industry and if indeed the problem is systemic? Is it possible to find a credit card company who will protect my interest? My experiences with Capital One have been positive until I discovered this policy. Thank-you for your time.

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]

Revdex.com: There was no offer I don't understand why they cannot reply to this as well as the attorney general as I am not quite sure how much he can actually help meI have received nothing from the attorney general so I am not sure if my case is going thru there or not I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] *** ***

The issue has been resolved Thank you very much in your immediate response to this matter Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] I have the money order stup from [redacted] *** showing they cashed it that's why they paid me thank you for your help

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] ***

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Because an employee of Capital one called me on the phone during January 2015, and the data that was presented the Revdex.com in this attachment, is the information, that I provided to the Capital One representative Capital one has not told me any, other that repeat back to me the answer to the questions that they asked me The information in this attachment is the information that I gave to Capital one Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected] Regards, [redacted] From:Cecile Yoon-Tarlie Date:December 23, at 1:09:PM ESTTo:[email protected]:Cecile Yoon-Tarlie Subject:Received two letters dated a week apart that BOTH arrived today (complaint ID 1844380) To whom it May Concern,Today Friday December 23rdI received one letter that is dated 12/14/with the envelope stamped December 20th (see photos) giving me the business options to my complaintI was given days to respond to this complaint yet in the SAME mail delivery todaycame the letter dated 12/21/2016with the envelope dated December 21st (see photos) indicating that because Revdex.com did not hear from me within the days that my complaint has been listed as " closed"I don't find this fair given both letters arrived todayHow am I supposed to respondin days(letter dated 12/14) when the letter comes the same day as the resolved letter (12/letter).I DO NOT ACCEPT the business (capital one) reply and I wish to be given fair time to place a rebuttalPlease advise as I just got this letter today Dec 23rd and would like to respondI do not find Capital One's response acceptable as they just gave me a form letter with no clear responses addressing my specific questions regarding timing of the credit reduction...namely they reduced the creditNovember 1stbut dated the letter of notificationNovember 8thand I received itNov 15thin which those weeks where I was NOT aware of the change and several charges were denied without any reason given to me which in turn made me go OVER the new limit that I was not made aware of and therefore NEGATIVELY affected my once very high credit scoreHow fair is it to reduce a credit when I had all these pending charges placed and then denied because I had NO IDEA my credit was reducedHad I known I would have taken care of my business using a different credit cardThere needs to be a better answer from Capital one than some generic form letter.....totally unacceptable and unprofessional!

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Their letter offers no legitimate explanation for their routine policy of holding the deposits of new customers hostage for business days (and business days for established customers) These are inordinate delays, and impossible to justify as all the necessary verifications happen electronically within seconds, and certainly within a day or two Just for comparison, [redacted] ***, which offers very similar on-line banking, makes deposits available within 2-days maximum, and usually within day according to their representativeCapital One claims that one of the reasons for their delay is that they "take security very seriously" But during the more than two calendar weeks that elapsed from when they received my deposit until they actually allowed me to withdraw it again, they requested no additional information from me to verify my identity, and their claim, therefore, that these two weeks were needed for security purposes is ludicrous Compare this with credit card companies which issue cards (i.eessentially lend money) to new customers instantly based on an online application, and you can see that it is absurd that Capital One is claiming that there would have been some security risk involved in giving me my own money back! Regards, [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meIt was nice speaking with [redacted] - she was very accommodating, friendly and helpfulI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] .I am so very happy to say I FINALLY heard back from them and they did take care of the issue and put my balance back to a $balance as it should of been after it was closedA very big thank you to [redacted] in the Executive Office who finally helped me with this messI can finally put this behind me, it has been a nightmare trying to deal with the fraud investigators definitely needs improvementAfter Closing this account back months ago I can finally say this is done and over with and I know If I didn't get you involved I wouldn't of gotten anywhereSo thank you And you can close this caseIf I am needed to something more please let me know what, Thanks Regards, [redacted]

So me and my wife are on the auto loan for capital one, and she had to file chapter bankruptcyAs she is doing this payments are STILL being made to capital oneAfter my wife is told by the attorney that she needs to file the chapter instead she has the chapter closedDuring the process the attorney says to continue making FULL payments to capital one to which we wereNo notice not even a call was given and capital one had MY car repossessed! I'm the one who works hard AND pays my paymentsIn the process of three major phone calls threw capital one we are only told we have days to come up with $and whatever the repo lot daily charges there are to get the car backToday the second day I went to get my possessions and was told that the car does not even stay on lot for the whole days! In fact today is Thursday and I'm in Va and he tells me more than likely it will be sent to NC on Monday DAY 5!!!!!! For auto auction prep! I have contacted my attorney and he did warn me of shady company's and capital one from multi sources is WELL known to be the shady type of company!!! Businesses like this should NOT be allowed around! Something needs to be done pronto to stop this company from praying on innocent people!!!!

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below[redacted] I received a letter from the Capital One Auto Finance in regards to a complaint I placed with Revdex.com.orgThey did not resolve my issue and the fact of the matter stands that I did in fact make arrangements with the company regarding the May 30th payment so it was not lateI had to make arrangements b/c of a mix up on their partI am asking that this day late payment be taken off my credit report Regards, [redacted]

Revdex.com:I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] May 10, I do not accept what Capital One Bank wrote in response to my Revdex.com Complaint I will only pay $a month until further notice, or until my account is paid off, and I will only pay for what I charge on this account I will pay on this account between to more months at $a month, any made up fees or made up charges--drop it Regards, [redacted] ***