Car Toys Inc

To whom it may concern:
I submitted a complaint and was waiting to respond once the business sent me the equipment as discussed in the complaint responseThey still haven't sent the equipment after multiple attempts to reach them so I went on the Revdex.com website to close the complaint as dissatisfied but your group already closed it as “Answered- Revdex.com has not heard back from the consumer as to their satisfaction with the business's response.” How could I have responded if I didn't know whether or not they were going to do as they said? As we now know they didn't follow through with their agreement and I would like to adjust the claim to I'm dissatisfied because they did not take action as they agreed toThis has been the same issue I've had with them when not utilizing the Revdex.com which is why I waited for them to take actionI genuinely appreciate what your company does for the consumer
Thank You and Very Respectfully,
*** ***

To whom it concerns,
Mr*** and I spoke by telephone on 1/3/and we will be investigating his complaints and doing what it we need to in order to resolve themWe set up an appointment for 1/4/to have his vehicle taken to Lexus of Bellevue for a proper diagnostic to find the
root cause to the issues Mr*** is experiencing with his vehicle
I have been in contact with Mr*** since and he has taken his vehicle into Lexus of Bellevue to have his vehicle diagnosedMr*** will be handed over to our insurance company to further investigate this matter
Best Regards,
Don L***
WAS Regional Manger
Car Toys, Inc

On March 20th we went to cartoys to have a stereo installed It worked for the first day then started to stop workingIt started by the speakers cutting out then the stereo started saying miss wiringWe had to wait a week a week to take it in on March 27thWe went back to the same cartoys to have them fix itWe went in and showed them the message on the screenThey told us we would have to wait a week for the guy who installed it to even get someone to look at itWhen we back in he saw me looked down and walked out of the room fast .we spent $ for the stereo the mounting kit for which they only used one small piece out of it and we still got charged us for the whole? kitAnd for installation which they didn't do rightI am upset they didn't have someone else look at it.we drove mins from our house to go back for them to tell us to come back

Southcenter Parkway, Tukwila, WA 98188...this place terrible...they damaged my grand new truck after install remote starter..the truck interior got multiple burn marks and they tried to cover it with sealantI found out and of course both manager and technician denied everything..cause they did try to hide it...and the truck is brand new they are the first one work on it..please don't go there..their honesty and services are garbage Finally got contact from *** manager to go Federal way cartoys for inspections and after that never hear from them again

I took my Truck in to upgrade just the speakersIn a way I bullied by the sales rep to get a sub woofer and an amp by saying that the truck would sound terrible without it outThey had a dollar case for a sub woofer which they said they could not make workWe will get back to thatAfter then install I took my truck home and parked it for a weekI went to start my truck and noticed it had a dead batteryThe battery was a years old so I didn't think much of it at the timeAfter the battery was installed we started to notice that there was a high pitched whine sound when you accelerated the vehicleThat was very loud and took it back to car toys to seeAfter three hours of waiting only to be told the in there opinion that the alternator was badWe took it to a shop had it tested and it was fine, but they did suggest that we upgrade the alternator to handle the new ampThat said we took it back to car toys to with the same issue high pitched whine they could not get rid of

12/26/had remote start installedSince then starters have been blown thru and put into my vehicleRight away within weeks the first starter blewI submitted all the documents and receipts to this companyThey say there is nothing they can doManager won’t return my calls or pic up when I callThey gave me a number to call with only options I left a message and no responseAs well as no one I can speak to aboveIt is now the middle of July and they still are avoiding the faulty product that is destroying my car and I cannot use because it will destroy another starterI have mechanic notes that concurMy car has been towed times over thisI am getting no where

Took car in for stereo problem , during the visit after repairs were made one of the employees had an accident in the vehicle which resulted in $8,in damageswe were told to take the vehicle to any place that we trusted to do the work and they would pay for the damages.Now they have changed their mind and the insurance company only wants to settle the matter for $4,which does't cover the cost of the repairs.Mind you threw no fault of our own these damages were obtained

*** *** Cell phone: *** Invoice ***Auored Sold by *** Car Toys at East Mississippi in Aurora Colorado I am requesting a complete refund from Car ToysThey installed a Sirius command to my vehicle on June 18, when it was neededMy refund would be $I was told by other people that Car Toys should have checked my vehicle to see if I already had Satellite radio before they installed anythingOnce I paid the Satellite service I found out that my vehicle did have Satellite radio and the installation from Car Toys was not necessaryI went back to Car Toys and asked that the Sirius Command be removedI told the manager whyHe and another sale agent went to my vehicle to see if what I said was trueThe agent with the manager said yes I did have Satellite radio and whoever did the install should have checked and known not to place the Sirius Command! The store manager offered to refund everything but the laborHe offered me a detail jobI declined

On Monday 3/13/I went to the Car toys location in Southcenter for a car security systemWhen I entered the store, I was greeted, had no problem exchanging dialogue to figure out the right product for my needsMade my payment, gave my key and began to waitI leave to come back; I was curious about the technical details of the product I spent over 3xx.xx to buyI asked one gentleman if he could tell me If I could get the product's factory paperworkHe began to become trying to discourage my request, by repetitively saying "I don't want you to read it" and going on about how I would not understand features available and what I am receivingThis entire ten-minute inquiry this customer service rep was negative and condescending with his rhetoric Time goes on; my vehicle is finished; the mechanic is coming out to the showroom gives me my keys and walks awayI get my receipt and go out to my jeepI try the features they were not working for meI come back in to get help; I was

Car Toys is a total scamA complete rip off/scam and thievesI was in need of a stereo system for a trip and made the wrong decision to use Car Toys
They practice, switching prices and items
Rude and incompetent staff
I do not know how they stay in business
I tried bringing it the change in pricing to the store managers attention but they refused to even speak to me
They refused to release my car until they got extortion money

Complaint: ***I am rejecting this response because:
I am trying to call you, there is a voice message
I do not want a pioneer model, as I have explained to your so cballed sales person, I wanted to have Garmin GPS and Android autoWhat version of events your sales person told you? Did you argue with the fact the model you offered to me did not work? If not, the only option that I want right now is a refundPlease let me know how it can be done
Thank you
***
Sincerely,*** ***

Complaint: ***I am rejecting this response because: Car Toys has Not Refunded one penny of my $plus Sincerely,*** ***
I have not received one penny of refund from Car Toys I did check with my American Express Coto see if there was a refund on my credit card ant they verified that NOTHING had been refunded to my accountIf Cartoys is willing to repair the damages done to my SUV by their people, I would like the repairs NOT done at the Tacoma Mall Blvd, but at the next closest Car Toys facilities Furthermore, I request Don L*** to clarify how mush of my $Car Toys will be refunding
PS: I am a 100% Military Service Disable Veteran This entertainment system was for my Wife whom I may soon be leaving
behind Dealing with Car Toys has increased my stress

DO NOT make the mistake of working with Car ToysI spent over $on a Pioneer Apple Ready car radio two years agoIt recently started acting up so we took it in to C T to have it looked atI was told that it's a "bad" radio, basically a lemon and that there is nothing they can/will do about itIf I refused to stand behind my service/products, and treated customers in the same manner, I would not be in business very longI find it hard to believe that a company this big does not have the purchasing power muscle and voice to stand behind defective productsI will never do business with Car Toys again and will make sure to tell everyone in my sphere of influence not to either

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

I never have done a review ever, but this experience really rubbed me the wrong wayMy step son had purchased an Apple Car Play deck from them and t weeks later the screen was coming off of itI immediately called and asked what we could doI was told by the associate to bring it down and they would exchange itI asked If they had any in stock and I was told yesI asked to have one held for us since we live over an hour away and could not get down till Friday(days from the time of the phone call) I was told no they can'tSo on Friday I take the unit out of the car for my son to returnI then called and was informed that they do not have the same model but do have the new model of itSaid they would exchange the unit for the new oneI then have my son drive all the way to the store it was purchased atThey communicate to him that he needs to pay dollars if he wants to exchange it for the new modelSo I call back and speak with the manager and he explains that's how it is because of what he paid for the original itemUnderstood, but retail is the same and he bought the original unit on saleI explained that communicating that over the phone would go a long way with the customerI was informed that I they assume everyone knows how retail works and these are common ways of doing businessThe manager also said he was doing me a favor by allowing the exchange because we were days over the day period for exchangesEven though I called a week ago and they would not hold a unit for exchange Way to try and turn your stores poor communication around onto the customerI will never do business with any Car Toys store againIf there was a difference in price, tell the person before they get to your storeThey ended up taking care of it with a floor model but that is just not the sameI do not want a used unit to replace the brand new unit that was just purchasedBy the way, I was in this industry for almost years and we would have never treated a customer this wayWe would have clearly explained what we expected for a return on the phone or in this case exchanged for the same or newer unit based on equal cost/retail not what the customer paid
VERY VERY POOR CUSTOMER SERVICE!!!

Sure wish I had checked reviews and Revdex.com complaints on this company before purchasing anythingSo disgusted with this location and company from the store level all the way up to corporate I purchased a remote start system for my vehicle and when I picked it up, my key remotes were destroyed The top part of my keys fall off, the key remotes no longer lock or unlock my vehicle, they do not arm the alarm, the trunk button will not pop my trunk....they are useless I went and discussed the issue with "*** " the installation manager, who was rude from the beginningHe rudely asked me "well what do you want me to do???" after I refused to let him just glue the top of the key back on He stated he would get a hold of his district manager to replace the keys A week goes by, I hear nothing, so I decide to call for an update "*** " rudely tells me that "I told you I would contact you when I heard back from the district manager, which I have not" Ok then.......I thanked him and hung upA week later he calls me and tells me that he has been unable to reach the district manager so he would be contacting corporate He calls me two days later and states that corporate has denied my request to replace the keys because "this kind of thing happens to keys." Obviously annoyed, I requested contact information for corporate"*** " refuses to give me the info to contact corporate (as if I don't know how to use Google) and tells me he is refusing because "this is where this ends." I don't remember ever being treated so poorly by a business I contact corporate and leave a message, and receive a phone call the next day apologizing for ***' rude behavior but still refusing to replace they keys, now stating that the keys were never dismantled in the installation process Now I am confused, one person is telling me that this type of thing happens.....and the other is telling me that even though I brought in perfectly functioning keys that are now basically useless after a few hours in their possession, they could not have possibly caused the damage Someone or all of them are completely dishonest and clearly have no integritySo after paying over $for a remote start system, I am supposed to spend another $to replace keys that this company clearly destroyed I will never step foot in this store or any Car Toys location ever again!!!!

Cartoys has a stereo advertised as FREE INSTALLATION with purchase of new car stereo pioneer AVH nex for $ Butafter asking the salesman for the deal because I would like the stereoThey charged me $??? I asked why and they said the steering wheel harness would be $plus a backup camera programming fee $ok so here is where it gets to the fraudulent advertisingIf that's the final cost about $then I would purchase itBut they even specifically told me that the rest of the cost was for installation! How can they charge installation fees for an advertisement that says FREE INSTALLATION!? Bad business practices for sure

I own a Brand New Honda *** *** It is only year old and I bought it with only miles off the showroom floor at *** ** *** at my BD gift to myself on Dec***
I have had Car Toys perform various installs with only one issue with the Fenton branch! Now that I live in Irving, I’ve been taking my car to that branch for Customization work
A week ago, I’d gone to the Irving branch to add a 2nd set of Illuminated cup holders for my rear seats, and to find a solution to my battery being drainedThey offered to create a 2nd battery setup with an isolator System, at a price of $1,for both ($was for the cup holder project)The cup holder project worked perfectly but after letting my car sit for 2-days turned up with my having to jump start the primary battery which Car Toys of Irving said would no longer be drawing more than amps of current allowing it to always have enough pier to start my car no matter how king I let it sitA realistic

It was a simple car radio installationThe employee (a manager, no less) "forgot" about a part that was needed that had not been listed on the quote, then charged an outrageous installation fee to install the "forgotten" part

I was blatantly lied to by the sales associate regarding the leasing contract I would be signingI was told, explicitly, that I would be signing a month lease to pay of a stereoI confirmed this multiple times with the sales associate multiple times before signing everythingI was told that I did not qualify for the month lease and I could only do a month leaseWhat I ended up signing was a month lease with a day payment option, quite different from what I was told I would be signing