Car Toys Inc

Sure wish I had checked reviews and Revdex.com complaints on this company before purchasing anythingSo disgusted with this location and company from the store level all the way up to corporate I purchased a remote start system for my vehicle and when I picked it up, my key remotes were destroyed The top part of my keys fall off, the key remotes no longer lock or unlock my vehicle, they do not arm the alarm, the trunk button will not pop my trunk....they are useless I went and discussed the issue with "*** " the installation manager, who was rude from the beginningHe rudely asked me "well what do you want me to do???" after I refused to let him just glue the top of the key back on He stated he would get a hold of his district manager to replace the keys A week goes by, I hear nothing, so I decide to call for an update "*** " rudely tells me that "I told you I would contact you when I heard back from the district manager, which I have not" Ok then.......I thanked him and hung upA week later he calls me and tells me that he has been unable to reach the district manager so he would be contacting corporate He calls me two days later and states that corporate has denied my request to replace the keys because "this kind of thing happens to keys." Obviously annoyed, I requested contact information for corporate"*** " refuses to give me the info to contact corporate (as if I don't know how to use Google) and tells me he is refusing because "this is where this ends." I don't remember ever being treated so poorly by a business I contact corporate and leave a message, and receive a phone call the next day apologizing for ***' rude behavior but still refusing to replace they keys, now stating that the keys were never dismantled in the installation process Now I am confused, one person is telling me that this type of thing happens.....and the other is telling me that even though I brought in perfectly functioning keys that are now basically useless after a few hours in their possession, they could not have possibly caused the damage Someone or all of them are completely dishonest and clearly have no integritySo after paying over $for a remote start system, I am supposed to spend another $to replace keys that this company clearly destroyed I will never step foot in this store or any Car Toys location ever again!!!!

Car Toys installed a new radio into my work van and cracked my dash on March 30, I informed the technician on March 30, in the parking lot when picking up my van that he or someone at Cartoys cracked my dash at the topI was told by the technician that he would replace the dash, and he would contact me about getting another one to replace itThe technician did contact me by cellphone a few days later, and about days following to tell me that he did not find a replacement dash, and he would keep lookingHowever almost months later I have heard nothingSo I called weeks ago, came into the location and gave the desk manager at the time (younger Hispanic male) the replacement dash quote from Al S*** and was told I would be contacted, and again nothingProduct_Or_Service: Aftermarket Radio Account_Number: ***

I needed to bring the poor service and deliberate misconduct of Car Toys Southcenter to your attentionI had a previous case opened with you a couple years ago which ultimately ended up being resolved through Car ToysAfter wasting hours of my time and selling parts that I prepaid for, members of the Southcenter decided that they would sabotage my vehicle by loosening parts on my car and cutting wires behind the dashAfter a host of visits to fix questionable installsI found myself in a situationCar Toys had not returned accessories and parts to me and in addition my car had been sabotaged for a second time while in their controlI spoke in detail with Store Manager Will, and despite his claim to review video and tie in with corporate, I never heard back from him even though he vowed to call me backI was sold incomplete and defective parts and parts and accessories that were mine were not returned to me after installationAnd like my initial experience with this location, my

To whom it may concern,
I have spoken to *** *** and let her know that we will indeed change out her blown subwoofers. We are also going to diagnose her vehicle’s system and ensure we find the cause of the issue. If Ms*** would like to purchase an
extended warranty, we have agreed to also allow her to do so going forward. Ms*** will review with store management when she goes in to get the subwoofers changed out.
Thank you,
Argola R*** SWA Regional Manager Car Toys Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to mePlease note
that I have responded to MrJeff J*** at Car Toys via email this morning, October 20, In that email I noted that I did not receive a voice message
from him on Monday, October 17, as he stated to the Revdex.comMy email to MrJ*** included my phone number in case he did not receive a correct
phone number for me.Sincerely, *** ***

Please reopen Case #***.Explanation: The complaint is far from resolved We took the car to the Lexus dealership and Car Toys insurance refused to pay for anything We would like to pursue this and keep a Revdex.com case open.Thank you,*** *** ***

To whom it may concern,Our team has been in touch with the customer and the issue has been resolved. Thank you,Maddie D***

This company sold me a device that have plenty of known issues and when I came to the conclusion that I did not want the device because of all the problem I'm havingThe assist manager was very rudeSo to sum it all up I ended up having to pay for a a device that didn't work and poor customer servi

To Whom it concerns, We are going to stand by our initial offerWe looked into the matter, interviewed multiple store employees that were involved or witnessed interactions and at no point did Car Toys admit to damaging the car and offering a full refundWe did offer to get parts that were specifically designed for the vehicle in question to make them work to the customer’s expectationsOur offer is more than reasonable and fulfills the needs of door locksIf *** has an official statement from an ASE certified mechanic stating our install directly caused damage to her alternator we will pay for the damage to be fixedIf *** does not want Car Toys to replace the OEM parts she agreed originally to being put in, we will pay to have a Mazda dealership in the area do the install

Paid for install of amp, head unit and satellite receiverAmp was installed into trunk when they were told up front that it cannot be placed in the trunkWhen picking up the car they mounted the amp in the trunk, broke the interior A piller cover, ripped the microphone cord in half, ripped a hole in the shift boot cover and refused to refund it when I told them they had to remove that amp from my trunkThey removed the amplifier from the trunk and cut the wiring and just pulled other wires loose making the $install kit I provided them uselessThe radio was completely disconnected and satellite tuner removed when they pulled out the amp making the entire system useless and refusing to provide a full refund of what they charged me to do then ruin when undoing

Car toys is a joke Jessie and Patrick are rip offs! Smile in your face then tell you to f off! Installed a radio since day one 1/12/ been giving me the run around to get it fixed or replaced! Finally said the warranty would replace it then gave me a hard time ! Took everything in my power not to hit Patrick! Jessie of cause is mia when needed! $for install and didn't put everything that was promised! Radio half worksSpeak to text goes in boot loop! Bluetooth plays slow! Steering wheel controls half works! Radio cuts out! Showed Jessie! Told me yeah we can change it was willing to pay more Finally come in and they tell me to * off! They don't honor there warrenty! Or there work! This place sucks don't go there

On january 15th,I bought an automatic starter and door automtic locks and lock installmentThe salsmen joey told me it would be done by 7pmAt 4pm I recived a call from joseph b*** the mechanic working on my car said that my mazda needed to have the locks replaced and I would have to pay dollars a door for the installmentJoey recomended progressive leasing, and that thos would help my credit and I only would be paying dollarsHe didn give me the reciet or tell me that ot dose not help your creidet and there are dollars in extra fees! I got the bill and it was a toal of dollars! When I got my car that day he showed me the automatic start and when ever he press the key it made a metal griding sound that it never did when I manual started my carI asked if it was and they said yesJoey recomened that I leave the car that night and they would start working on my doors and have it finnished by the afternoon the next dayI agreed the next day I came at n

horrible service, they break items on your car then deny itWhen you call and ask what happened they will give you the run around and then deny your claim so you end up fixing it yourself would never recommend them for anything!!!!!!

*** we would like to offer a replacement radio of a different brand of equivalent features at no chargeThis may resolve the issues you are having with the Pioneer stereosIf this doesn’t solve the issue then we would be willing to refund the full purchase amount.Chris G***Regional
Manager-NCOCar Toys, Inc

Car Toys caused very significant damage to my carI brought my car in to Car toys in Jan to install an ignition deviceEver since then I have been arguing with the Car Toys managment to repair the defects they created during installationNow after almost a year, I had them remove the device and was told that my car should be free of these ongoing defectsInstead, when I picked my car up, not only did it have the climate control defect, but it also had numerous other defects including car doors that wont lock and ignition issuesI believe that the Car toys manager had his worker intentionally damage my car as I was rude to him when I brought the car in insisting that I was going to file a lawsuit if his incompetent workers cannot remedy the damage they caused

Purchased a Keyless Entry System that was advertised as $with Standard Installation, at the store I upgraded to Premium Installation at the Salesperson's recommendationThis was to include Remote Starter Disable, Flashing Parking Lights and Dome Light Supervision for an additional $I was then told my car had complicated wiring that was not covered under the installation charge and was charged an additional $for installing a diodeWhen I received the car back it had no Dome Light Supervision or Flashing Parking Lights and I was advised that if I wanted to add these I would need an additional relay and additional labor above what I had already purchasedThe advertising both online and in store stated nothing about complicated wiring charges and the Premium Installation advertising states that it includes the flashing parking lights and Dome light supervision that was not done

Complaint: ***I am rejecting this response because:First of all the purchase was from not 2005!! 2nd of all I was able to duplicate the issue the first secs I was back in the car, yes they reached out to me but I was in Bostone the last week so me calling them would of done nothing since I couldn't take the car backI got back in town yesterday and called the Store and ask for Josh which left me of the messages, however he wasn't working todayI left a message so hopefully I will get a call next time Josh is back in the officeI will be in town all week next weekAlso, there were several issues which are from sound while using any volume, sound quality while trying to use fade and/or balance and sensitivity of the Alarm all which are still issuesAlso, used Bluetooth to talk to the guy that answered the phone and he said he couldn't hear me that well, so it may still be an issue as wellForgive me for spelling or graphical error this was typed on my phone. Sincerely,
*** ***

I went in to get a Bluetooth device that I previously purchased installed in my vehicleI was quoted a price for labor of $125, based on them telling me they would have to actually go behind my radio in order to install the deviceWhen I came back to pick up my vehicle I paid a total of $which included taxes etcMy vehicle would not start when I attempted to leave the storeThe guys that were there treated me like it was not there problem or fault that it would not startit was discovered after I begin asking questions the guy that did the work actually left things running on my car for an extended period time which caused my battery to diei also found out that the Bluetooth part was not placed behind my radio as I was advised with my quoteThe guy simply attached it to wires in my trunk which was not what I paid for nor quoted for This company took full advantage of me financially and used deceptive tactics by making me pay for something that they did not dueI should h

I bought a remote starter less than yr agoWhen I bought it I had explained that I was looking for a new carBoth me and my husband where told no problemThey guarantee to move to new vehicle within the year for 50% installation costWell, months later, got the new car and called to schedule appt to move the starterWas told no discountI'm very angryI've paid over $and they want $to move it

I have extended warranty on my Kenwood navigationWe went in because it is having issuesThe manager said those were known to have problemsWe can get you a new oneThen my wife calls and they tell her we didn't have warranty and he was talking about another Tammi, we had a three year warranty, then you know if we replace it the new one is really expensive comparedI went down and sure enough I have a four year warrantyThen he said corporate wants me to send it in for repairs and it will be two or three months without a radioHe said we can give you a loanerTonight he calls and says I will have to purchase a radio to put in my vehicle while mine is getting repairedI said I have to buy a radio and you will refund us when mine returnsThey have some piece of junk radio they can put in so it doesn't cost you a lot of money for three months