We’re truly sorry for the inconvenience. We rely on USPS to handle all our shipping and wish we had more control over the mail once it has left our payment center! This check must have gotten lost in the mail, we have stopped the check and issued you a replacement on 02/08/2018. If you have any...
Initial Business Response /* (1000, 5, 2015/08/03) */
It is unfortunate that the [redacted] received a fraudulent card. We issued the [redacted] a full refund and offered them a Cardpool gift card for the inconvenience. Refunds typically take up to 10 business to appear on your statement and it is all...
dependent on their financial institution. We recently moved our [redacted] center online to create a better experience for our customers. We have gone ahead and unsubscribed the [redacted] from our mailing list.
Cardpool is not a scam, We are an accredited Revdex.com business with an A rating, that is reserved for businesses that conduct themselves with the utmost of integrity. We've been covered extensively by leading media and news outlets including Today Show, Rachel Ray Show, InStyle, Kiplinger, The Motley Fool, Clark Howard, The New York Times, The Wall Street Journal and much more. We understand the [redacted] is upset with our service and we wish to do more business with the [redacted]. If the [redacted] has any questions or concerns please feel free to contact us at [redacted]@cardpool.com.
Initial Business Response /* (1000, 5, 2015/08/17) */
Due to the [redacted]'s new user status, they must complete the one time verification process. This is an additional step taken to ensure all of our [redacted]'s information is safe and secure. Many of our customers welcome the protection and peace...
of mind they receive from our verification process, which we undertake for the buyer's protection. We take our customers' security very seriously and our phone calls are an important part of that process.
Because the [redacted] had to completed the verification process, it delayed his order. He did receive his order and we have confirmed the gift cards have been used. We have the following statement to on our website "In some cases we may ask for additional verification and your order will remain pending until we receive all the necessary information requested."If you have any additional questions or concerns, please feel free to contact us at [redacted]@cardpool.com.
Initial Business Response /* (1000, 8, 2015/06/20) */
Due to the [redacted]'s new user status, they must complete the one time verification process. This is an additional step taken to ensure all of our [redacted]'s information is safe and secure. According to our records the [redacted] was unable to...
answer our security questions and failed our phone verification. Many of our customers welcome the protection and peace of mind they receive from our verification process, which we undertake for the buyer's protection. We take our customers' security very seriously and our phone calls are an important part of that process.
If you have any additional questions or concerns, please feel free to contact us at [redacted] @cardpool.com.
Initial Consumer Rebuttal /* (3000, 10, 2015/06/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is the first time they have mentioned the reason of the refund. I received no email or phone call explaining that I had failed the security verification. Besides this, the security questions were quite vague and assuming. The question I failed was about a street I do not even live on that is in the neighborhood of my billing address. I tried to explain that I live outside the country and the billing address is my father's address. Even when I asked my father, he does not know the name of the street. Instead of simply finding other means of verification, they refused to sale to me based on this? That would have been acceptable, if they had at least contacted me explaining that my order was being canceled and I had failed the security verification.
Final Business Response /* (4000, 12, 2015/07/10) */
Due to this [redacted]'s new user status they had to complete our one time verification process. We verify the information we have on file for this [redacted] and the [redacted] could not provide the correct information. For that reason would could not process this [redacted]'s order was cancelled and refunded immediately. We contacted them informing the refund has been issued and the order has been cancelled. We followed through with this order and we now consider this to be closed. If there is anything else we can assist you with, please contact our [redacted] team at [redacted]@cardpool.com.
We apologize for the inconvenience this has caused. This check must have gotten lost in the mail. We rely on USPS to handle all our shipping and wish we had more control over the mail once it has left our payment center. We have gone ahead and issued the customer a new check that was sent out on...
03/29/2018. If you have any additional questions or concerns, please feel free to contact us at [redacted]
We do apologize for this delay. Although our Amazon gift cards are usually delivered one business day, our processing center is experiencing a much higher volume of orders than normal and some additional processing time will apply. Our records indicate that payment has been sent on 01/04/2017....
If you have further questions or concerns, please email us at [redacted]@cardpool.com.
Thanks so much for bringing this issue to our attention. We truly apologize about the problems and inconvenience you experienced with the Pottery Barn gift card. You should have received an email from us on 01/30/2017 containing details about a refund for your order.
If you have any questions or concerns please feel free to contact us at [redacted]@cardpool.com.
Initial Business Response /* (1000, 8, 2015/06/13) */
In order to provide a better [redacted] experience for our customers, we've recently moved our [redacted] center to the web. On May 19 the [redacted] sold us an electronic $200.00 Victoria Secret's gift card. During the verification process on May 20 we...
detected a zero balance and informed the [redacted] of our findings via email. After further investigation with Victoria Secret's it appears the card was used on May 19 for its full value at Victoria Secret's store #XXXXX located in Las Vegas, NV. The [redacted] brought up their concern on May 21 and our [redacted] team was able to get back to them in the same day. Our [redacted]'s are very important to us and we feel as though communicating with them along the way of their transaction is every important. We highly recommend the [redacted] contact a Victoria Secret's representative who will be able to fully provide all the details and transaction history of the gift card. We would be more than happy to provide any additional information we may have obtained to ensure this gets resolved. Please feel free to contact us at [redacted]@cardpool.com.
Initial Consumer Rebuttal /* (3000, 10, 2015/06/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not because I live in [redacted] and have never been to las vegas. Victoria secret claims the gift card was used in the store to purchase another gift card. The gift card had a balance of 200.00 at the time I sold it to card pool, then coincidently I receive a email that there was nothing on the card after they gave me my transaction number
Final Business Response /* (4000, 12, 2015/07/01) */
According to our system the [redacted] electronically sent us an Victoria's Secret gift card code to be sold for cash. Upon processing the transaction, we detected a zero balance on the gift card code. After further investigation with Victoria's Secret it appears the gift card was used on May 19 for its full value at Victoria's Secret store #XXXXX located in Las Vegas, NV. The [redacted] sent us an electronic Victoria's Secret gift card code which can only be only used online and not a physical gift card which can be used both online and in-store. During the entire transaction process we were never in possession of the physical Victoria's Secret gift card. If you have any further questions please feel free to contact us at [redacted]@cardpool.com.
Final Consumer Response /* (4200, 14, 2015/07/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Again, how would I use the gift card in another state on the same day I sold it to this company I completed the form on the cardpool website and provided the gift card number and pin to cardpool. I checked the balance prior to selling it to this company. If the gift card was only to be used online only
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
As a suggestion, I highly recommend that you update the expected wait time for payment to more accurately reflect the actual wait time. Also, you need to have a customer service contact number where representatives actually answer (instead of just going to voicemail) so customers can reach a representative and have their issue resolved that way without having to turn to the Revdex.com. I believe these actions would increase your customer satisfaction ratings. I still believe even though my issue was resolved that I experienced very poor customer service and without changed to your structure I would hesitate to recommend your company to anyone.
Sincerely, Nicole Soeng
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I will never do business with this company again and feel there is a lot of shadiness going on, just look at the hundreds of complaints and reviews. I appreciate receiving payment but it took way too long and was only after several complaints.
Sincerely, [redacted]
Thanks so much for bringing this issue to our attention. We truly apologize about the problems and inconvenience you experienced with the Claire’s gift cards. You should have received an email from us on 02/08/2017 containing details about a refund for your order. If you have any questions or...
concerns please feel free to contact us at [redacted].
Initial Business Response /* (1000, 5, 2016/02/10) */
We apologize for the inconvenience this has caused. We have gone ahead and issued payment for their JCPenney gift card transaction. They should expect to receive their check in the mail within 3-7 business days and as a token of our apology,...
we'd like to offer the customer a Cardpool gift card, which they can apply to their next order. Please be on the look out for the email containing that code. We have launched a full investigation to determine what happened to their gift card. If you have any questions feel free to contact us at [email protected]
Initial Consumer Rebuttal /* (2000, 7, 2016/02/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am satisfied now that the contacted me and stated they located my card. I just don't understand why this had to be escalated in order to locate and send payment to me.
Thanks Revdex.com for assisting me with this issue. A++++
We apologize for the inconvenience this has caused. It appears the cards in your order do not add up to the $236.54 in your claim. Can you provide us with the card numbers you are having issues with so we can further investigate with the merchant.
If you have any questions...
or concerns please feel free to contact us at [redacted]
Our risk assessment team has determined that we aren't able to accept the order at this time. The customer’s credit card has not been charged for the order. We do not store credit card information for your security, and we have a dedicated fraud department to preventing identity fraud and other...
types of internet crime. There are many different reasons as to why an order may be cancelled and you can read more about our terms and guidelines for purchase at http://www[redacted].com/tos. Unfortunately due to the nature of our business, we do not currently disclose the parameters of our risk assessment. We apologize for any inconvenience this may cause and hope you can appreciate the security measures we take in order to protect our customers.
If you have any questions feel free to contact us at [redacted]@cardpool.com
Initial Business Response /* (1000, 5, 2015/05/05) */
According to our records an order was placed for $1,298.50 but was unsuccessful. Upon further investigation, we issued a full refund to the customers American Express credit card ending in 1748 in the amount of $1,298.50. A few business days has...
passed [redacted] the funds should be in the account. The exact timeframe depends on the bank or credit card company's processes. For the customers convenience, we have provided the reference number, #XXXXXXXXXX, so they may refer to the bank or credit card company for further assistance. If you have any further questions or concerns, please email us at [redacted]@cardpool.com.
Initial Business Response /* (1000, 5, 2015/08/20) */
The [redacted] Purchased Walgreens gift cards on 7/2/15. On 8/14 the [redacted] requested a refund for her order, which we are more than happy to honor per our 100 day guarantee. Per our policy in order to get the refund the [redacted] must ship the...
cards back to our processing center and upon receipt we will issue a full refund.
We will fully investigate the issue once we receive the cards . Currently all of our [redacted] is online and the only call representatives is in our verification center and they do not have access to all [redacted] info and therefore cannot assist customers with their orders. We apologize for the inconvienance and we hope the refund will rectify the issue. We value each and every [redacted] and look forward to your future business with Cardpool.If you have any additional questions or concerns, please feel free to email us at [redacted]@cardpool.com.
Initial Consumer Rebuttal /* (2000, 7, 2015/08/24) */
8-24-15
Sent via email from consumer:
[redacted]
the problem I had with a purchase THROUGH AMAZON has been refuned by amazon,, thank you [redacted]
Complaint: [redacted]I am rejecting this response because: this is exactly the issue. The company was given these gift cards and immediately SOLD them to someone else instantly. When I asked about my payment they react like I tried to sell them gift cards that were already used. This is patently false and the usage records tied to these gift cards prove this fact. This is in no way an acceptable answer and they are completely in the wrong here. Restitution is required. Sincerely,[redacted]
Initial Business Response /* (1000, 5, 2015/09/21) */
Our risk assessment team determined that we are no longer able to sell Carnival Cruises gift cards therefore the [redacted]'s order was cancelled. We notified the [redacted] of the cancellation in a timely manner and they have not been charged for...
their order.
If they have you have any questions please don't hesitate to contact us at [redacted]@cardpool.com.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It is quite amazing how CardPool's story has changed when the Revdex.com was contacted. One minute, they give the excuse that the phone number was disconnected, yet no email was sent. When I offer to produce telephone records, now they say they no longer sell them.
The fact of the matter remains that they advertised something, received authorization on my card, and then randomly canceled. Even more disturbing is how these orders completely disappear. Furthermore, within minutes of canceling my ordering, they re-listed this same gift card. I have the email to prove it. Subsequently, within 2 days, they offered another card.
Can the Revdex.com please advise me which California state or local government regulatory agency would oversee this operation?
Final Business Response /* (4000, 11, 2015/10/26) */
We apologize for the inconvenience this has caused, when the order was taken place we were in the process of phasing out the merchant from our website. Within the period complaint was placed, we have discontinued selling Carnival gift cards and completely taken the merchant off our website.
If you have any question feel free to reach out to [redacted]@cardpool.com
Initial Business Response /* (1000, 5, 2015/10/27) */
Due to the [redacted]'s new user status, they must complete the one time verification process. This is an additional step taken to ensure all of our [redacted]'s information is safe and secure. Many of our customers welcome the protection and peace...
of mind they receive from our verification process, which we undertake for the buyer's protection. We have a dedicated fraud department to preventing identity fraud and other types of internet crime.
According to our records your order was canceled and you were not charged for the order.
If you have any question feel free to reach out to us at [redacted]@cardpool.com
We do apologize for this delay. Although our Amazon gift cards are usually delivered one business day, our processing center is experiencing a much higher volume of orders than normal and some additional processing time will apply. Our records indicate that payments were sent on 03/21/2018.
If...
you have further questions or concerns, please email us at[redacted]
We’re truly sorry for the inconvenience. We rely on USPS to handle all our shipping and wish we had more control over the mail once it has left our payment center! This check must have gotten lost in the mail, we have stopped the check and issued you a replacement on 02/08/2018. If you have any...
questions feel free to contact us at [redacted]
Initial Business Response /* (1000, 5, 2015/08/03) */
It is unfortunate that the [redacted] received a fraudulent card. We issued the [redacted] a full refund and offered them a Cardpool gift card for the inconvenience. Refunds typically take up to 10 business to appear on your statement and it is all...
dependent on their financial institution. We recently moved our [redacted] center online to create a better experience for our customers. We have gone ahead and unsubscribed the [redacted] from our mailing list.
Cardpool is not a scam, We are an accredited Revdex.com business with an A rating, that is reserved for businesses that conduct themselves with the utmost of integrity. We've been covered extensively by leading media and news outlets including Today Show, Rachel Ray Show, InStyle, Kiplinger, The Motley Fool, Clark Howard, The New York Times, The Wall Street Journal and much more. We understand the [redacted] is upset with our service and we wish to do more business with the [redacted]. If the [redacted] has any questions or concerns please feel free to contact us at [redacted]@cardpool.com.
Initial Business Response /* (1000, 5, 2015/08/17) */
Due to the [redacted]'s new user status, they must complete the one time verification process. This is an additional step taken to ensure all of our [redacted]'s information is safe and secure. Many of our customers welcome the protection and peace...
of mind they receive from our verification process, which we undertake for the buyer's protection. We take our customers' security very seriously and our phone calls are an important part of that process.
Because the [redacted] had to completed the verification process, it delayed his order. He did receive his order and we have confirmed the gift cards have been used. We have the following statement to on our website "In some cases we may ask for additional verification and your order will remain pending until we receive all the necessary information requested."If you have any additional questions or concerns, please feel free to contact us at [redacted]@cardpool.com.
Initial Business Response /* (1000, 8, 2015/06/20) */
Due to the [redacted]'s new user status, they must complete the one time verification process. This is an additional step taken to ensure all of our [redacted]'s information is safe and secure. According to our records the [redacted] was unable to...
answer our security questions and failed our phone verification. Many of our customers welcome the protection and peace of mind they receive from our verification process, which we undertake for the buyer's protection. We take our customers' security very seriously and our phone calls are an important part of that process.
If you have any additional questions or concerns, please feel free to contact us at [redacted] @cardpool.com.
Initial Consumer Rebuttal /* (3000, 10, 2015/06/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is the first time they have mentioned the reason of the refund. I received no email or phone call explaining that I had failed the security verification. Besides this, the security questions were quite vague and assuming. The question I failed was about a street I do not even live on that is in the neighborhood of my billing address. I tried to explain that I live outside the country and the billing address is my father's address. Even when I asked my father, he does not know the name of the street. Instead of simply finding other means of verification, they refused to sale to me based on this? That would have been acceptable, if they had at least contacted me explaining that my order was being canceled and I had failed the security verification.
Final Business Response /* (4000, 12, 2015/07/10) */
Due to this [redacted]'s new user status they had to complete our one time verification process. We verify the information we have on file for this [redacted] and the [redacted] could not provide the correct information. For that reason would could not process this [redacted]'s order was cancelled and refunded immediately. We contacted them informing the refund has been issued and the order has been cancelled. We followed through with this order and we now consider this to be closed. If there is anything else we can assist you with, please contact our [redacted] team at [redacted]@cardpool.com.
We apologize for the inconvenience this has caused. This check must have gotten lost in the mail. We rely on USPS to handle all our shipping and wish we had more control over the mail once it has left our payment center. We have gone ahead and issued the customer a new check that was sent out on...
03/29/2018. If you have any additional questions or concerns, please feel free to contact us at [redacted]
We do apologize for this delay. Although our Amazon gift cards are usually delivered one business day, our processing center is experiencing a much higher volume of orders than normal and some additional processing time will apply. Our records indicate that payment has been sent on 01/04/2017....
If you have further questions or concerns, please email us at [redacted]@cardpool.com.
Thanks so much for bringing this issue to our attention. We truly apologize about the problems and inconvenience you experienced with the Pottery Barn gift card. You should have received an email from us on 01/30/2017 containing details about a refund for your order.
If you have any questions or concerns please feel free to contact us at [redacted]@cardpool.com.
Initial Business Response /* (1000, 8, 2015/06/13) */
In order to provide a better [redacted] experience for our customers, we've recently moved our [redacted] center to the web. On May 19 the [redacted] sold us an electronic $200.00 Victoria Secret's gift card. During the verification process on May 20 we...
detected a zero balance and informed the [redacted] of our findings via email. After further investigation with Victoria Secret's it appears the card was used on May 19 for its full value at Victoria Secret's store #XXXXX located in Las Vegas, NV. The [redacted] brought up their concern on May 21 and our [redacted] team was able to get back to them in the same day. Our [redacted]'s are very important to us and we feel as though communicating with them along the way of their transaction is every important. We highly recommend the [redacted] contact a Victoria Secret's representative who will be able to fully provide all the details and transaction history of the gift card. We would be more than happy to provide any additional information we may have obtained to ensure this gets resolved. Please feel free to contact us at [redacted]@cardpool.com.
Initial Consumer Rebuttal /* (3000, 10, 2015/06/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not because I live in [redacted] and have never been to las vegas. Victoria secret claims the gift card was used in the store to purchase another gift card. The gift card had a balance of 200.00 at the time I sold it to card pool, then coincidently I receive a email that there was nothing on the card after they gave me my transaction number
Final Business Response /* (4000, 12, 2015/07/01) */
According to our system the [redacted] electronically sent us an Victoria's Secret gift card code to be sold for cash. Upon processing the transaction, we detected a zero balance on the gift card code. After further investigation with Victoria's Secret it appears the gift card was used on May 19 for its full value at Victoria's Secret store #XXXXX located in Las Vegas, NV. The [redacted] sent us an electronic Victoria's Secret gift card code which can only be only used online and not a physical gift card which can be used both online and in-store. During the entire transaction process we were never in possession of the physical Victoria's Secret gift card. If you have any further questions please feel free to contact us at [redacted]@cardpool.com.
Final Consumer Response /* (4200, 14, 2015/07/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Again, how would I use the gift card in another state on the same day I sold it to this company I completed the form on the cardpool website and provided the gift card number and pin to cardpool. I checked the balance prior to selling it to this company. If the gift card was only to be used online only
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
As a suggestion, I highly recommend that you update the expected wait time for payment to more accurately reflect the actual wait time. Also, you need to have a customer service contact number where representatives actually answer (instead of just going to voicemail) so customers can reach a representative and have their issue resolved that way without having to turn to the Revdex.com. I believe these actions would increase your customer satisfaction ratings. I still believe even though my issue was resolved that I experienced very poor customer service and without changed to your structure I would hesitate to recommend your company to anyone.
Sincerely, Nicole Soeng
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I will never do business with this company again and feel there is a lot of shadiness going on, just look at the hundreds of complaints and reviews. I appreciate receiving payment but it took way too long and was only after several complaints.
Sincerely, [redacted]
Thanks so much for bringing this issue to our attention. We truly apologize about the problems and inconvenience you experienced with the Claire’s gift cards. You should have received an email from us on 02/08/2017 containing details about a refund for your order. If you have any questions or...
concerns please feel free to contact us at [redacted].
Initial Business Response /* (1000, 5, 2016/02/10) */
We apologize for the inconvenience this has caused. We have gone ahead and issued payment for their JCPenney gift card transaction. They should expect to receive their check in the mail within 3-7 business days and as a token of our apology,...
we'd like to offer the customer a Cardpool gift card, which they can apply to their next order. Please be on the look out for the email containing that code. We have launched a full investigation to determine what happened to their gift card. If you have any questions feel free to contact us at [email protected]
Initial Consumer Rebuttal /* (2000, 7, 2016/02/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am satisfied now that the contacted me and stated they located my card. I just don't understand why this had to be escalated in order to locate and send payment to me.
Thanks Revdex.com for assisting me with this issue. A++++
We apologize for the inconvenience this has caused. It appears the cards in your order do not add up to the $236.54 in your claim. Can you provide us with the card numbers you are having issues with so we can further investigate with the merchant.
If you have any questions...
or concerns please feel free to contact us at [redacted]
Our risk assessment team has determined that we aren't able to accept the order at this time. The customer’s credit card has not been charged for the order. We do not store credit card information for your security, and we have a dedicated fraud department to preventing identity fraud and other...
types of internet crime. There are many different reasons as to why an order may be cancelled and you can read more about our terms and guidelines for purchase at http://www[redacted].com/tos. Unfortunately due to the nature of our business, we do not currently disclose the parameters of our risk assessment. We apologize for any inconvenience this may cause and hope you can appreciate the security measures we take in order to protect our customers.
If you have any questions feel free to contact us at [redacted]@cardpool.com
Initial Business Response /* (1000, 5, 2015/05/05) */
According to our records an order was placed for $1,298.50 but was unsuccessful. Upon further investigation, we issued a full refund to the customers American Express credit card ending in 1748 in the amount of $1,298.50. A few business days has...
passed [redacted] the funds should be in the account. The exact timeframe depends on the bank or credit card company's processes. For the customers convenience, we have provided the reference number, #XXXXXXXXXX, so they may refer to the bank or credit card company for further assistance. If you have any further questions or concerns, please email us at [redacted]@cardpool.com.
Initial Business Response /* (1000, 5, 2015/08/20) */
The [redacted] Purchased Walgreens gift cards on 7/2/15. On 8/14 the [redacted] requested a refund for her order, which we are more than happy to honor per our 100 day guarantee. Per our policy in order to get the refund the [redacted] must ship the...
cards back to our processing center and upon receipt we will issue a full refund.
We will fully investigate the issue once we receive the cards . Currently all of our [redacted] is online and the only call representatives is in our verification center and they do not have access to all [redacted] info and therefore cannot assist customers with their orders. We apologize for the inconvienance and we hope the refund will rectify the issue. We value each and every [redacted] and look forward to your future business with Cardpool.If you have any additional questions or concerns, please feel free to email us at [redacted]@cardpool.com.
Initial Consumer Rebuttal /* (2000, 7, 2015/08/24) */
8-24-15
Sent via email from consumer:
[redacted]
the problem I had with a purchase THROUGH AMAZON has been refuned by amazon,, thank you [redacted]
Complaint: [redacted]I am rejecting this response because: this is exactly the issue. The company was given these gift cards and immediately SOLD them to someone else instantly. When I asked about my payment they react like I tried to sell them gift cards that were already used. This is patently false and the usage records tied to these gift cards prove this fact. This is in no way an acceptable answer and they are completely in the wrong here. Restitution is required. Sincerely,[redacted]
Initial Business Response /* (1000, 5, 2015/09/21) */
Our risk assessment team determined that we are no longer able to sell Carnival Cruises gift cards therefore the [redacted]'s order was cancelled. We notified the [redacted] of the cancellation in a timely manner and they have not been charged for...
their order.
If they have you have any questions please don't hesitate to contact us at [redacted]@cardpool.com.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It is quite amazing how CardPool's story has changed when the Revdex.com was contacted. One minute, they give the excuse that the phone number was disconnected, yet no email was sent. When I offer to produce telephone records, now they say they no longer sell them.
The fact of the matter remains that they advertised something, received authorization on my card, and then randomly canceled. Even more disturbing is how these orders completely disappear. Furthermore, within minutes of canceling my ordering, they re-listed this same gift card. I have the email to prove it. Subsequently, within 2 days, they offered another card.
Can the Revdex.com please advise me which California state or local government regulatory agency would oversee this operation?
Final Business Response /* (4000, 11, 2015/10/26) */
We apologize for the inconvenience this has caused, when the order was taken place we were in the process of phasing out the merchant from our website. Within the period complaint was placed, we have discontinued selling Carnival gift cards and completely taken the merchant off our website.
If you have any question feel free to reach out to [redacted]@cardpool.com
Initial Business Response /* (1000, 5, 2015/10/27) */
Due to the [redacted]'s new user status, they must complete the one time verification process. This is an additional step taken to ensure all of our [redacted]'s information is safe and secure. Many of our customers welcome the protection and peace...
of mind they receive from our verification process, which we undertake for the buyer's protection. We have a dedicated fraud department to preventing identity fraud and other types of internet crime.
According to our records your order was canceled and you were not charged for the order.
If you have any question feel free to reach out to us at [redacted]@cardpool.com
We do apologize for this delay. Although our Amazon gift cards are usually delivered one business day, our processing center is experiencing a much higher volume of orders than normal and some additional processing time will apply. Our records indicate that payments were sent on 03/21/2018.
If...
you have further questions or concerns, please email us at[redacted]