We do apologize for this delay. Although our Amazon gift cards are usually delivered one business day, our processing center is experiencing a much higher volume of orders than normal and some additional processing time will apply. Our records indicate that payment has been sent on 12/15/2016....
If you have further questions or concerns, please email us at [redacted]@cardpool.com.
According to our records the customer has received the refund and the issue is resolved. Please see the screen capture form our support team below. If you have any questions feel feel to contact us back. **Please see attached**
Initial Business Response /* (1000, 5, 2015/09/08) */
Due to the [redacted]'s new user status, they must complete the one time verification process. This is an additional step taken to ensure all of our [redacted]'s information is safe and secure. Many of our customers welcome the protection and peace...
of mind they receive from our verification process, which we undertake for the buyer's protection.
The questions being asked are basic questions verifying the [redacted] is the cardholder and it is a legitimate purchase. We are verifying the information the [redacted] has provided and we have on file. We do not store credit card information for your security, and we have a dedicated fraud department to preventing identity fraud and other types of internet crime.
The [redacted] refused to complete our verification for that reason their order was cancelled. If you have any additional questions or concerns, please feel free to contact us at [redacted] @cardpool.com.
We do apologize for this delay. Our processing center is experiencing a much higher volume of orders than normal and some additional processing time will apply. Our records indicate that payments has been sent on 01/06/2016 and 01/18/2016. We try our best to get cash back payments to our...
customers as quickly as possible, but we rely on USPS to handle our mail. USPS First Class mail is estimated to take 3-7 business days.
If you have further questions or concerns, please email us at [redacted]@cardpool.com.
Our risk assessment team has flagged this order as risky and that we aren't able to accept the order at this time. We have a sophisticated fraud system and dedicated fraud department to preventing identity fraud and other types of cyber crimes. If you would like more informations on why we cancel...
orders you can read more about our terms and guidelines for purchase at [redacted]. Unfortunately due to the nature of our business, we do not currently disclose the specifics of our risk assessment process. We apologize for any inconvenience this may cause and hope you can appreciate the security measures we take in order to protect our customers.If you have any questions feel free to contact us at [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I did receive the check from CardPool as a resolution after filing with the Revdex.com (not after my multiple complaints with them), but the money was taken off of my gift card originally and I was not embursed initially for it. By the way, I am a WOMAN. thank you Revdex.com Sincerely, [redacted]
Initial Business Response /* (1000, 5, 2015/10/13) */
Thanks so much for bringing this issue to our attention. We truly apologize about the problems and inconvenience you experienced with the Fandango gift card. You should have received an email from us earlier containing details about a refund for...
your order.
We'd also like to make it up to you by offering you a Cardpool gift card that can be applied to your next gift card purchase. Please be on the lookout for an email containing the gift code!
If you have any questions or concerns please feel free to contact us at [redacted]@cardpool.com.
Initial Business Response /* (1000, 5, 2016/02/03) */
Thanks so much for bringing this issue to our attention. We truly apologize about the problems and inconvenience you experienced. You should have received your Target Gift Cards from us on 01/22/2016.
We'd also like to make it up to you by...
offering you a Cardpool gift card that can be applied to your next gift card purchase. Please be on the lookout for an email containing the gift code!
If you have any questions or concerns please feel free to contact us at [redacted]@cardpool.com.
Initial Consumer Rebuttal /* (2000, 7, 2016/02/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Cardpool.com responded promptly once Revdex.com contacted them and did what they should have done initially; Fill my order. I am satisfied with the results and I'm appreciative to Revdex.com for expediting this process. Hopefully Cardpool management has learned from this experience and will provide respectful and prompt service to their customers in the future.
The staff at Revdex.com has my gratitude.
Initial Business Response /* (1000, 5, 2015/08/25) */
As we have previously stated, our risk department determined that this [redacted]'s gift cards were not acceptable. The ownership of the gift cards have already been returned to the [redacted], per our policy, and in compliance with the [redacted]'s...
desired resolution.The process occurred promptly and in accordance with our company's risk policy. As a leading gift card exchange, Cardpool takes all gift card-related fraud matters very seriously.
Cardpool is committed to diversity in the workforce with the rich characteristics of cultures and racial and ethnic backgrounds in the communities where we live and work. By respecting the unique talents, experiences and perspectives of our workforce, we gain the flexibility and ingenuity that help us excel.
If you have any additional questions or concerns, please feel free to contact us at [redacted] @cardpool.com.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The gift card is in good standing and usable on the designated store. In fact, I did check their balance and usability at the retailer and everything is in good standing. Just stating that my Best Buy gift cards are not acceptable is not enough of a good reason/explanation to reject me as a [redacted]. It is the euivalent of turning down a [redacted] from a store by just saying we do not feel comfortable about having you as a [redacted]... without any further explanation.
In addition, your hiring practices do not have anything to do with your business and [redacted] service practices. To this point, Revdex.com should realize that thus business is discriminating customers under a very large and ambiguous umbrella of "this transacion is risky".
Final Business Response /* (4000, 11, 2015/10/14) */
The [redacted]'s transaction was flagged by our system and after further investigation from our fraud team, the transaction and the cards that it entailed was deemed risky and therefore unacceptable. Due to the nature of our business we are unable to disclose our risk assessment details. The [redacted]'s account is still in good standing and allowed to buy and sell gift card with us.
If you have any additional questions or concerns, please feel free to contact us at [redacted] @cardpool.com.
Final Consumer Response /* (4200, 13, 2015/10/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
How can a transaction with me be construed as a security risk when I got perfect credit, own several properties and don't have a criminal record. Moreover, I wonder if carpool even reviews the answer / JUSTIFICATION TO DENY MY TRANSACTION. They say I am in good standing and can buy AND SELL gift cards on their site... yet that is clearly a lie, because I am unable to sell cards, and further, refuse to give a CLEAR AND TRANSPARENT ANSWER as to why, by shielding themselves under an umbrella policy of not able to disclose their risk assessment details. It's been several months since I filed the case at bb, and their response is still the same one I got, word by eord, that I got when my transaction was rejected. They clearly do not care about their customers, image or the Revdex.com. Please do not [redacted] this company or their business practices.
We apologize for the inconvenience this has cause. We have gone ahead and stopped payment on the check and reissued a new check with the corrected name on 01/19/2017. They should expect to receive their check in the mail within 3-7 business days. Please be on the look out for the email containing...
that code. If you have any questions feel free to contact us at [redacted]@cardpool.com
Thanks so much for bringing this issue to our attention. We truly apologize about the problems and inconvenience you experienced with the Chili’s gift cards. You should have received an email from us on 01/30/2017 containing details about a refund for your order.
If you have any questions or...
concerns please feel free to contact us at [redacted]@cardpool.com.
Complaint: [redacted]I am rejecting this response because: this conflicts with an email they have sent to me which indicated it was an error on their part. Also, I am not using a credit card to purchase the gift cards. I am trying to use gift cards given to me by Cardpool. My credit card is NOT suppose to be charged.Sincerely,[redacted]
We’ve confirmed in our records that your order was sent to the customer's mobile device on 06/27/2016. According to Pottery Barn the gift card was used online on the same day 06/27/2016. Could it be that you or someone in your household has had access to the gift cards and used it. We’re sorry...
for the inconvenience. If you have any questions feel free to contact us at [redacted]cardpool.com
Initial Business Response /* (1000, 5, 2015/08/13) */
On August 2nd check payment for transaction #XXXXXXXX was sent. The check are sent via USPS First Class mail, which USPS estimates will take 3-7 business days to reach its final destination. The check for transaction #XXXXXXXX was cashed in on...
August 10th. Again, we're sorry for the delay, if there are any further questions or concerns, please feel free to write us.
Thanks so much for bringing this issue to our attention. We truly apologize about the problems and inconvenience you experienced with the [redacted] gift card. You should have received an email from us on 07/31/2017 containing details about a refund for your order.
If you have any questions or...
concerns please feel free to contact us at [redacted].
Initial Business Response /* (1000, 5, 2015/08/24) */
The [redacted] placed their order on 8/6 at 1:02PM and requested to cancel their order over the phone on 8/7 at
10:04AM. New [redacted] may be required to go through a 1 time phone verification which can cause a delay in shipment. This is an...
additional step taken to ensure all of our [redacted]'s information is safe and secure. Many of our customers welcome the protection and peace of mind they receive from our verification process, which we undertake for the buyer's protection. We take our customers' security very seriously and our phone calls are an important part of that process.
We truly apologize about the inconvenience, if you have any additional questions or concerns, please feel free to contact us at [redacted] @cardpool.com.
We apologize for the inconvenience this has cause. We have gone ahead and stopped payment on the check and reissued a new check. They should expect to receive their check in the mail within 3-7 business days and as a token of our apology, we'd like to offer the customer a Cardpool gift card,...
which they can apply to their next order. Please be on the look out for the email containing that code. If you have any questions feel free to contact us at [redacted][email protected]
Initial Business Response /* (1000, 6, 2016/01/04) */
Thanks so much for bringing this issue to our attention. We truly apologize about the problems and inconvenience you experienced with the Bloomingdale's gift cards. You should have received an email from us on Dec 21, 2015 containing details...
about a refund for your order.
If you have any questions or concerns please feel free to contact us at [redacted]@cardpool.com.
Initial Consumer Rebuttal /* (2000, 8, 2016/01/05) */
I received a refund from Cardpool on 12/23/15. This has met my request, and I would like to withdraw my complaint. Thank you.
Thanks so much for bringing this issue to our attention. We truly apologize about the problems and inconvenience you experienced with the Pier 1 Imports gift card. You should have received an email from us on 03/24/2017 containing details about a refund for your order.
If you have any questions...
or concerns please feel free to contact us at [redacted]@cardpool.com.
Initial Business Response /* (1000, 5, 2015/05/19) */
We apologize for any inconvenience this has caused. It appears USPS misrouted the customers return and it finally made to our processing center on May 2. Once we received the customers return we immediately issued the [redacted] a refund which...
should be reflected in their account by now. If any issues arise we have provided the bank reference number #XXXXXXXXXX. We fully updated the [redacted] throughout the process and followed through with her refund as requested. We rely on USPS to handle all our shipping and wish we had more control over the mail once it has left our processing center. To make up for delay we provided you with a complementary Cardpool gift card below: XXXXXXXXXXXXXXXX. Which you can use on your next purchase
If you have any additional questions or concerns, please feel free to contact us at [redacted] @cardpool.com.
We do apologize for this delay. Although our Amazon gift cards are usually delivered one business day, our processing center is experiencing a much higher volume of orders than normal and some additional processing time will apply. Our records indicate that payment has been sent on 12/15/2016....
If you have further questions or concerns, please email us at [redacted]@cardpool.com.
Hi Adan,
According to our records the customer has received the refund and the issue is resolved. Please see the screen capture form our support team below. If you have any questions feel feel to contact us back. **Please see attached**
[redacted]
Initial Business Response /* (1000, 5, 2015/09/08) */
Due to the [redacted]'s new user status, they must complete the one time verification process. This is an additional step taken to ensure all of our [redacted]'s information is safe and secure. Many of our customers welcome the protection and peace...
of mind they receive from our verification process, which we undertake for the buyer's protection.
The questions being asked are basic questions verifying the [redacted] is the cardholder and it is a legitimate purchase. We are verifying the information the [redacted] has provided and we have on file. We do not store credit card information for your security, and we have a dedicated fraud department to preventing identity fraud and other types of internet crime.
The [redacted] refused to complete our verification for that reason their order was cancelled. If you have any additional questions or concerns, please feel free to contact us at [redacted] @cardpool.com.
We do apologize for this delay. Our processing center is experiencing a much higher volume of orders than normal and some additional processing time will apply. Our records indicate that payments has been sent on 01/06/2016 and 01/18/2016. We try our best to get cash back payments to our...
customers as quickly as possible, but we rely on USPS to handle our mail. USPS First Class mail is estimated to take 3-7 business days.
If you have further questions or concerns, please email us at [redacted]@cardpool.com.
Our risk assessment team has flagged this order as risky and that we aren't able to accept the order at this time. We have a sophisticated fraud system and dedicated fraud department to preventing identity fraud and other types of cyber crimes. If you would like more informations on why we cancel...
orders you can read more about our terms and guidelines for purchase at [redacted]. Unfortunately due to the nature of our business, we do not currently disclose the specifics of our risk assessment process. We apologize for any inconvenience this may cause and hope you can appreciate the security measures we take in order to protect our customers.If you have any questions feel free to contact us at [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I did receive the check from CardPool as a resolution after filing with the Revdex.com (not after my multiple complaints with them), but the money was taken off of my gift card originally and I was not embursed initially for it. By the way, I am a WOMAN. thank you Revdex.com Sincerely, [redacted]
Initial Business Response /* (1000, 5, 2015/10/13) */
Thanks so much for bringing this issue to our attention. We truly apologize about the problems and inconvenience you experienced with the Fandango gift card. You should have received an email from us earlier containing details about a refund for...
your order.
We'd also like to make it up to you by offering you a Cardpool gift card that can be applied to your next gift card purchase. Please be on the lookout for an email containing the gift code!
If you have any questions or concerns please feel free to contact us at [redacted]@cardpool.com.
Initial Business Response /* (1000, 5, 2016/02/03) */
Thanks so much for bringing this issue to our attention. We truly apologize about the problems and inconvenience you experienced. You should have received your Target Gift Cards from us on 01/22/2016.
We'd also like to make it up to you by...
offering you a Cardpool gift card that can be applied to your next gift card purchase. Please be on the lookout for an email containing the gift code!
If you have any questions or concerns please feel free to contact us at [redacted]@cardpool.com.
Initial Consumer Rebuttal /* (2000, 7, 2016/02/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Cardpool.com responded promptly once Revdex.com contacted them and did what they should have done initially; Fill my order. I am satisfied with the results and I'm appreciative to Revdex.com for expediting this process. Hopefully Cardpool management has learned from this experience and will provide respectful and prompt service to their customers in the future.
The staff at Revdex.com has my gratitude.
Initial Business Response /* (1000, 5, 2015/08/25) */
As we have previously stated, our risk department determined that this [redacted]'s gift cards were not acceptable. The ownership of the gift cards have already been returned to the [redacted], per our policy, and in compliance with the [redacted]'s...
desired resolution.The process occurred promptly and in accordance with our company's risk policy. As a leading gift card exchange, Cardpool takes all gift card-related fraud matters very seriously.
Cardpool is committed to diversity in the workforce with the rich characteristics of cultures and racial and ethnic backgrounds in the communities where we live and work. By respecting the unique talents, experiences and perspectives of our workforce, we gain the flexibility and ingenuity that help us excel.
If you have any additional questions or concerns, please feel free to contact us at [redacted] @cardpool.com.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The gift card is in good standing and usable on the designated store. In fact, I did check their balance and usability at the retailer and everything is in good standing. Just stating that my Best Buy gift cards are not acceptable is not enough of a good reason/explanation to reject me as a [redacted]. It is the euivalent of turning down a [redacted] from a store by just saying we do not feel comfortable about having you as a [redacted]... without any further explanation.
In addition, your hiring practices do not have anything to do with your business and [redacted] service practices. To this point, Revdex.com should realize that thus business is discriminating customers under a very large and ambiguous umbrella of "this transacion is risky".
Final Business Response /* (4000, 11, 2015/10/14) */
The [redacted]'s transaction was flagged by our system and after further investigation from our fraud team, the transaction and the cards that it entailed was deemed risky and therefore unacceptable. Due to the nature of our business we are unable to disclose our risk assessment details. The [redacted]'s account is still in good standing and allowed to buy and sell gift card with us.
If you have any additional questions or concerns, please feel free to contact us at [redacted] @cardpool.com.
Final Consumer Response /* (4200, 13, 2015/10/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
How can a transaction with me be construed as a security risk when I got perfect credit, own several properties and don't have a criminal record. Moreover, I wonder if carpool even reviews the answer / JUSTIFICATION TO DENY MY TRANSACTION. They say I am in good standing and can buy AND SELL gift cards on their site... yet that is clearly a lie, because I am unable to sell cards, and further, refuse to give a CLEAR AND TRANSPARENT ANSWER as to why, by shielding themselves under an umbrella policy of not able to disclose their risk assessment details. It's been several months since I filed the case at bb, and their response is still the same one I got, word by eord, that I got when my transaction was rejected. They clearly do not care about their customers, image or the Revdex.com. Please do not [redacted] this company or their business practices.
We apologize for the inconvenience this has cause. We have gone ahead and stopped payment on the check and reissued a new check with the corrected name on 01/19/2017. They should expect to receive their check in the mail within 3-7 business days. Please be on the look out for the email containing...
that code. If you have any questions feel free to contact us at [redacted]@cardpool.com
Thanks so much for bringing this issue to our attention. We truly apologize about the problems and inconvenience you experienced with the Chili’s gift cards. You should have received an email from us on 01/30/2017 containing details about a refund for your order.
If you have any questions or...
concerns please feel free to contact us at [redacted]@cardpool.com.
Complaint: [redacted]I am rejecting this response because: this conflicts with an email they have sent to me which indicated it was an error on their part. Also, I am not using a credit card to purchase the gift cards. I am trying to use gift cards given to me by Cardpool. My credit card is NOT suppose to be charged.Sincerely,[redacted]
We’ve confirmed in our records that your order was sent to the customer's mobile device on 06/27/2016. According to Pottery Barn the gift card was used online on the same day 06/27/2016. Could it be that you or someone in your household has had access to the gift cards and used it. We’re sorry...
for the inconvenience. If you have any questions feel free to contact us at [redacted]cardpool.com
Initial Business Response /* (1000, 5, 2015/08/13) */
On August 2nd check payment for transaction #XXXXXXXX was sent. The check are sent via USPS First Class mail, which USPS estimates will take 3-7 business days to reach its final destination. The check for transaction #XXXXXXXX was cashed in on...
August 10th. Again, we're sorry for the delay, if there are any further questions or concerns, please feel free to write us.
Thanks so much for bringing this issue to our attention. We truly apologize about the problems and inconvenience you experienced with the [redacted] gift card. You should have received an email from us on 07/31/2017 containing details about a refund for your order.
If you have any questions or...
concerns please feel free to contact us at [redacted].
Initial Business Response /* (1000, 5, 2015/08/24) */
The [redacted] placed their order on 8/6 at 1:02PM and requested to cancel their order over the phone on 8/7 at
10:04AM. New [redacted] may be required to go through a 1 time phone verification which can cause a delay in shipment. This is an...
additional step taken to ensure all of our [redacted]'s information is safe and secure. Many of our customers welcome the protection and peace of mind they receive from our verification process, which we undertake for the buyer's protection. We take our customers' security very seriously and our phone calls are an important part of that process.
We truly apologize about the inconvenience, if you have any additional questions or concerns, please feel free to contact us at [redacted] @cardpool.com.
We apologize for the inconvenience this has cause. We have gone ahead and stopped payment on the check and reissued a new check. They should expect to receive their check in the mail within 3-7 business days and as a token of our apology, we'd like to offer the customer a Cardpool gift card,...
which they can apply to their next order. Please be on the look out for the email containing that code. If you have any questions feel free to contact us at [redacted][email protected]
Initial Business Response /* (1000, 6, 2016/01/04) */
Thanks so much for bringing this issue to our attention. We truly apologize about the problems and inconvenience you experienced with the Bloomingdale's gift cards. You should have received an email from us on Dec 21, 2015 containing details...
about a refund for your order.
If you have any questions or concerns please feel free to contact us at [redacted]@cardpool.com.
Initial Consumer Rebuttal /* (2000, 8, 2016/01/05) */
I received a refund from Cardpool on 12/23/15. This has met my request, and I would like to withdraw my complaint. Thank you.
Thanks so much for bringing this issue to our attention. We truly apologize about the problems and inconvenience you experienced with the Pier 1 Imports gift card. You should have received an email from us on 03/24/2017 containing details about a refund for your order.
If you have any questions...
or concerns please feel free to contact us at [redacted]@cardpool.com.
Initial Business Response /* (1000, 5, 2015/05/19) */
We apologize for any inconvenience this has caused. It appears USPS misrouted the customers return and it finally made to our processing center on May 2. Once we received the customers return we immediately issued the [redacted] a refund which...
should be reflected in their account by now. If any issues arise we have provided the bank reference number #XXXXXXXXXX. We fully updated the [redacted] throughout the process and followed through with her refund as requested. We rely on USPS to handle all our shipping and wish we had more control over the mail once it has left our processing center. To make up for delay we provided you with a complementary Cardpool gift card below: XXXXXXXXXXXXXXXX. Which you can use on your next purchase
If you have any additional questions or concerns, please feel free to contact us at [redacted] @cardpool.com.