Complaint: [redacted]I am rejecting this response because:
Please ignore other email. It was sent in error. The amount of the last gift card was not complete..
I want a full refund. None of the gift cards work.
Below are the gift card numbers and the amount of the gift cards..
Gift Card Number: [redacted] - amount $51.28
Gift Card Number: [redacted] - amount $100
Gift Card Number: [redacted] - amount $100
Gift Card Number: [redacted] - amount $100
Gift Card Number: [redacted] - amount $18.70
On Tuesday, January 17, 2017 10:10 AM, [redacted] Sincerely,[redacted]
Initial Business Response /* (1000, 5, 2015/12/21) */
Our risk assessment team has determined that we aren't able to accept the order at this time. The [redacted]'s credit card has not been charged for the order. Unfortunately due to the nature of our business, we do not currently disclose the...
parameters of our risk assessment. We apologize for any inconvenience this may cause and hope you can appreciate the security measures we take in order to protect our customers.
Initial Consumer Rebuttal /* (3000, 7, 2015/12/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This company is a joke.
Complaint Response Date bumped because: Holiday
Final Business Response /* (4000, 9, 2016/01/06) */
There are many different reasons as to why an order may be cancelled and you can read more about our terms and guidelines for purchase at http://www.cardpool.com/tos. Unfortunately due to the nature of our business, we do not currently disclose the parameters of our risk assessment. We apologize for the inconvenience.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
We’re truly sorry for the inconvenience. We rely on USPS to handle all our shipping and wish we had more control over the mail once it has left our payment center! According to our record a check payment was sent on 01/31/2018. USPS estimates will take 3-7 business days to reach its destination....
If you have any questions feel free to contact us at [redacted]
Thanks so much for bringing this issue to our attention. We truly apologize about the problems and inconvenience you experienced with the American Eagle Outfitters gift cards. You should have received an email from us on 02/03/2017 containing details about a refund for your order.
If you have...
any questions or concerns please feel free to contact us at [redacted]@cardpool.com.
Revdex.com:I have reviewed the response made by the...
business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However it should not take that many emails and a Revdex.com complaint to resolve it. I? hope others are aware of this business practice. I? will not use them again.Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
We’re truly sorry for the inconvenience. We rely on USPS to handle all our shipping and wish we had more control over the mail once it has left our payment center! According to our record a check payment was sent on 01/30/2017. USPS estimates will take 3-7 business days to reach its destination. If...
you have any questions feel free to contact us at [redacted][email protected]
Initial Business Response /* (1000, 5, 2015/12/22) */
The [redacted] placed a transaction on Saturday, Nov 28. According to our website "We pay sellers within 1 business day of receiving their gift card." We issued the check payment the following business day on Monday, Nov 30. We rely on USPS to...
handle all our shipping and wish we had more control over the mail once it has left our payment center! In Dec 3, the [redacted] requested to cancel the transaction and we immediately obliged and canceled the check on the way to them.
In order to provide a better [redacted] experience for our customers, we've recently moved our [redacted] center to the web and don't currently have a [redacted] service phone number. Please feel free to email us at [redacted]@cardpool.com with any questions that you have about our service and a member of our team will be happy to assist you.
Complaint Response Date bumped because: Holiday
Thanks so much for bringing this issue to our attention. We truly apologize about the problems and inconvenience you experienced with the Kohl’s gift cards. You should have received an email from us on 01/28 and 02/02 containing details about a refund for your order. If you have any questions or...
concerns please feel free to contact us at [redacted].
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Thanks so much for bringing this issue to our attention. We truly apologize about the problems and inconvenience you experienced with the Kohl’s gift card. You should have received an email from us on 01/21/2017 containing details about a refund for your order. If you have any questions or...
concerns please feel free to contact us at [redacted]@cardpool.com.
We’re truly sorry for the inconvenience. We rely on USPS to handle all our shipping and wish we had more control over the mail once it has left our payment center! This check must have gotten lost in the mail, we have stopped the check and issued you a replacement on 10/2/2017. If you have any...
We’re truly sorry for the inconvenience. We rely on USPS to handle all our shipping and wish we had more control over the mail. According to our records the check...
was issued on 09/20/2017 and the check was paid on 09/25/2017. If you have any additional questions or concerns, please feel free to contact us at [redacted]
We use Paypal as our choice payment system for eBay orders. Paypal operates as a worldwide online payment system and is responsible for assigning Merchant Category Code (MCC) as they see fit. The customer's banking institution has initiated a $10 cash advance fee in reference to the MCC. We ask that...
the customer seek a refund from their banking institution as the fee was not initiated from the merchant. If you have any additional questions or concerns, please feel free to contact us at [redacted]
Initial Business Response /* (1000, 5, 2015/09/15) */
It appears as the original check must have gotten lost in the mail. On 8/21/2015 we issued the [redacted] a new check which has been cashed in on 9/4/2015. We're truly sorry for the inconvenience. We rely on USPS to handle all our shipping and...
wish we had more control over
the mail once it has left our payment center.
If you have any questions or concerns, please don't hesitate to contact us at [redacted]@cardpool.com.
Due to the customers new user status, they must complete a one time verification process. This is an additional step taken to ensure all of our customer's information is safe and secure. Many of our customers welcome the protection and peace of mind they receive from our verification process, which...
we undertake for the buyer's protection. We take our customer's' security very seriously and our phone calls are an important part of that process. Our risk assessment team has determined that we aren't able to accept the order at this time. The customer's credit card has not been charged for the order. Unfortunately due to the nature of our business, we do not currently disclose the parameters of our risk assessment. We apologize for any inconvenience this may cause and hope you can appreciate the security measures we take in order to protect our customers.If you have any questions feel free to contact us at [redacted]
Thanks so much for bringing this issue to our attention. We truly apologize about the problems and inconvenience you experienced with the Home Depot gift cards. You should have received an email from us on 02/22/2018 containing details about a refund for your order.
If you have any questions or concerns please feel free to contact us at [redacted]
We truly apologize about the problems and inconvenience you experienced with this recent payment. After the customer brought this issue to our attention via online support we issued the customer a replacement Amazon payment on 04/13/2017. We wish we had more control over how Amazon payments gets...
handled! If you have any further questions or concerns, please feel free to contact us anytime at [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The business must disclose on its website that issues can only be resolved via email, there is zero phone support, and it could take 3 weeks to a month to get any response. Sincerely, [redacted]
Complaint: [redacted]I am rejecting this response because:
Please ignore other email. It was sent in error. The amount of the last gift card was not complete..
I want a full refund. None of the gift cards work.
Below are the gift card numbers and the amount of the gift cards..
Gift Card Number: [redacted] - amount $51.28
Gift Card Number: [redacted] - amount $100
Gift Card Number: [redacted] - amount $100
Gift Card Number: [redacted] - amount $100
Gift Card Number: [redacted] - amount $18.70
On Tuesday, January 17, 2017 10:10 AM, [redacted] Sincerely,[redacted]
Initial Business Response /* (1000, 5, 2015/12/21) */
Our risk assessment team has determined that we aren't able to accept the order at this time. The [redacted]'s credit card has not been charged for the order. Unfortunately due to the nature of our business, we do not currently disclose the...
parameters of our risk assessment. We apologize for any inconvenience this may cause and hope you can appreciate the security measures we take in order to protect our customers.
Initial Consumer Rebuttal /* (3000, 7, 2015/12/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This company is a joke.
Complaint Response Date bumped because: Holiday
Final Business Response /* (4000, 9, 2016/01/06) */
There are many different reasons as to why an order may be cancelled and you can read more about our terms and guidelines for purchase at http://www.cardpool.com/tos. Unfortunately due to the nature of our business, we do not currently disclose the parameters of our risk assessment. We apologize for the inconvenience.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
We’re truly sorry for the inconvenience. We rely on USPS to handle all our shipping and wish we had more control over the mail once it has left our payment center! According to our record a check payment was sent on 01/31/2018. USPS estimates will take 3-7 business days to reach its destination....
If you have any questions feel free to contact us at [redacted]
Thanks so much for bringing this issue to our attention. We truly apologize about the problems and inconvenience you experienced with the American Eagle Outfitters gift cards. You should have received an email from us on 02/03/2017 containing details about a refund for your order.
If you have...
any questions or concerns please feel free to contact us at [redacted]@cardpool.com.
Revdex.com:I have reviewed the response made by the...
business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However it should not take that many emails and a Revdex.com complaint to resolve it. I? hope others are aware of this business practice. I? will not use them again.Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
We’re truly sorry for the inconvenience. We rely on USPS to handle all our shipping and wish we had more control over the mail once it has left our payment center! According to our record a check payment was sent on 01/30/2017. USPS estimates will take 3-7 business days to reach its destination. If...
you have any questions feel free to contact us at [redacted][email protected]
Initial Business Response /* (1000, 5, 2015/12/22) */
The [redacted] placed a transaction on Saturday, Nov 28. According to our website "We pay sellers within 1 business day of receiving their gift card." We issued the check payment the following business day on Monday, Nov 30. We rely on USPS to...
handle all our shipping and wish we had more control over the mail once it has left our payment center! In Dec 3, the [redacted] requested to cancel the transaction and we immediately obliged and canceled the check on the way to them.
In order to provide a better [redacted] experience for our customers, we've recently moved our [redacted] center to the web and don't currently have a [redacted] service phone number. Please feel free to email us at [redacted]@cardpool.com with any questions that you have about our service and a member of our team will be happy to assist you.
Complaint Response Date bumped because: Holiday
Thanks so much for bringing this issue to our attention. We truly apologize about the problems and inconvenience you experienced with the Kohl’s gift cards. You should have received an email from us on 01/28 and 02/02 containing details about a refund for your order. If you have any questions or...
concerns please feel free to contact us at [redacted].
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Thanks so much for bringing this issue to our attention. We truly apologize about the problems and inconvenience you experienced with the Kohl’s gift card. You should have received an email from us on 01/21/2017 containing details about a refund for your order. If you have any questions or...
concerns please feel free to contact us at [redacted]@cardpool.com.
We’re truly sorry for the inconvenience. We rely on USPS to handle all our shipping and wish we had more control over the mail once it has left our payment center! This check must have gotten lost in the mail, we have stopped the check and issued you a replacement on 10/2/2017. If you have any...
questions feel free to contact us at [redacted]
We’re truly sorry for the inconvenience. We rely on USPS to handle all our shipping and wish we had more control over the mail. According to our records the check...
was issued on 09/20/2017 and the check was paid on 09/25/2017. If you have any additional questions or concerns, please feel free to contact us at [redacted]
We use Paypal as our choice payment system for eBay orders. Paypal operates as a worldwide online payment system and is responsible for assigning Merchant Category Code (MCC) as they see fit. The customer's banking institution has initiated a $10 cash advance fee in reference to the MCC. We ask that...
the customer seek a refund from their banking institution as the fee was not initiated from the merchant. If you have any additional questions or concerns, please feel free to contact us at [redacted]
Initial Business Response /* (1000, 5, 2015/09/15) */
It appears as the original check must have gotten lost in the mail. On 8/21/2015 we issued the [redacted] a new check which has been cashed in on 9/4/2015. We're truly sorry for the inconvenience. We rely on USPS to handle all our shipping and...
wish we had more control over
the mail once it has left our payment center.
If you have any questions or concerns, please don't hesitate to contact us at [redacted]@cardpool.com.
Due to the customers new user status, they must complete a one time verification process. This is an additional step taken to ensure all of our customer's information is safe and secure. Many of our customers welcome the protection and peace of mind they receive from our verification process, which...
we undertake for the buyer's protection. We take our customer's' security very seriously and our phone calls are an important part of that process. Our risk assessment team has determined that we aren't able to accept the order at this time. The customer's credit card has not been charged for the order. Unfortunately due to the nature of our business, we do not currently disclose the parameters of our risk assessment. We apologize for any inconvenience this may cause and hope you can appreciate the security measures we take in order to protect our customers.If you have any questions feel free to contact us at [redacted]
Thanks so much for bringing this issue to our attention. We truly apologize about the problems and inconvenience you experienced with the Home Depot gift cards. You should have received an email from us on 02/22/2018 containing details about a refund for your order.
If you have any questions or concerns please feel free to contact us at [redacted]
We truly apologize about the problems and inconvenience you experienced with this recent payment. After the customer brought this issue to our attention via online support we issued the customer a replacement Amazon payment on 04/13/2017. We wish we had more control over how Amazon payments gets...
handled! If you have any further questions or concerns, please feel free to contact us anytime at [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The business must disclose on its website that issues can only be resolved via email, there is zero phone support, and it could take 3 weeks to a month to get any response. Sincerely, [redacted]