Thanks so much for bringing this issue to our attention. We truly apologize about the problems and inconvenience you experienced with the Christopher & Banks gift card. You should have received an email from us on 03/03/2017 containing details about a refund for your order.
If you have any...
questions or concerns please feel free to contact us at [redacted].
We apologize for the inconvenience this has caused. This check must have gotten lost in the mail. We rely on USPS to handle all our shipping and wish we had more control over the mail once it has left our payment center. We have gone ahead and issued the customer a new check that was sent out on...
03/09/17. If you have any additional questions or concerns, please feel free to contact us at [redacted]@cardpool.com
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Initial Business Response /* (1000, 5, 2015/08/18) */
According to our records your order was placed on July 31 and your electronic gift card was shipped on August 1 which is within 1 business day. We replied to all of your email concerns in a timely manner, sometimes our notification emails are...
routed to spam folders; you may want to add the email address [redacted]@cardpool.com to your address list if this is the case. In order to provide a better [redacted] experience for our customers, we've recently moved our [redacted] center to the web and don't currently have a [redacted] service phone number.
If you have any questions or concerns please feel free to contact us at [redacted]@cardpool.com.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is blocked my card it was not useful at all. I couldn't use it.
Final Consumer Response /* (2000, 11, 2015/09/02) */
9-2-15
Sent via email to consumer:
Good afternoon,
I am in review of your complaint. Has your issue with Cardpool.com been resolved?
Kind regards,
[redacted], Dispute Resolution Specialist
[redacted]
9-2-15
Sent via email from consumer:
[redacted]
Yes
Final Business Response /* (4000, 9, 2015/09/02) */
We truly apologize about the issues you had. We have investigated this issue and we have issued a refund to the [redacted] on 8/5. They should have received an email containing the details of their refund. If you have any additional questions or concerns, please contact us at [redacted]@cardpool.com.
Our records indicate the customer placed a transaction on 01/28/2017 and an Amazon payment was emailed to the customer immediately the same day.If you have further questions or concerns, please email us at [redacted].
We apologize for the inconvenience this has caused. We have gone ahead and resent your Amazon payment on 10/29/2017 which you have received by now. If you have any questions feel free to contact us at [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Complaint: [redacted]I am rejecting this response because:
From the CONSUMER:
Sent 7/14/2017 7:14:58 PM
Read by [redacted] on 7/14/2017 7:15:22 PM
Complaint: [redacted]I am rejecting this response because:
1. Since the gift card was not received on time as the seller published on there website, I don't need it anymore.
2. I have never notified about the cancellation and refund policy of the gift card in the purchasing process.
3. The T&C on the seller's website doesn't state the refund and cancellation policy.
4. But after the purchase and the late delivery, the seller enforcing the no cancellation and refund policy, which was not published in any form.
Cardpool Support, Jan 12:
Hello [redacted]
According to our system the customers order was cancelled due a glitch we had deeming all Cardpool gift cards as invalid credit cards thus the customer receiving a canned email response of an invalid credit card. We have contacted the customer om many occasions via email support and compensated the customer with a complementary Cardpool gift card for their inconvenience. Thanks again for all you do! If you have any question feel free to reply back.
Have a great day![redacted]Cardpool.com
Initial Business Response /* (1000, 8, 2015/08/03) */
According to our records the [redacted] placed an order for physical gift cards and not electronic gift cards. We ship all of our orders via USPS First Class mail, which is estimated to take 3-7 business days. While USPS provides this estimate,...
they do not guarantee delivery within that time frame and we've been informed that mail can sometimes take up to 3 weeks to deliver if it is misrouted or has to be returned to the sender.
If you still haven't received the cards in this time period, please do let us know and we will cancel the gift cards and refund the charge for the order. You shouldn't have to pay for something you never receive!
We're sorry for the inconvenience. We rely on USPS to handle all our shipping and wish we could give you a more specific delivery time frame! We recently moved our [redacted] center online, if you have any further questions or concerns, please email us at [redacted]@cardpool.com.
Complaint: [redacted]I am rejecting this response because: I have not received the reissued check that the company claims to have sent. By trying to place the blame with the postal service, this company clearly has no intention of sending me the funds owed to me. It is a scam. Further, there are numerous reviews from other victims of this company that say the same thing: your check was lost in the mail and we resent it. Unsurprisingly, no check was ever received by those victims. Sincerely,[redacted]
Our risk assessment team has flagged this order as risky and that we aren't able to accept the order at this time. We have a sophisticated fraud system and dedicated fraud department to preventing identity fraud and other types of cyber crimes. If you would like more informations on why we cancel orders you can read more about our terms and guidelines for purchase at [redacted]. Unfortunately due to the nature of our business, we do not currently disclose the specifics of our risk assessment process. We apologize for any inconvenience this may cause and hope you can appreciate the security measures we take in order to protect our customers.If you have any questions feel free to contact us at [redacted]
Complaint: [redacted]I am rejecting this response because:
The email stating that the amounts on the cards were different was sent almost one month after beginning the process of this transaction. At this point, my directive was to continue the complaint with the Revdex.com and discontinue unnecessary and falsified communications with the so called "company" Cardpool Inc.
My response email was sent initially 5 TIMES, stating that there should not be any errors with the card amounts and asked for further explanation; of course, no explanations were given. It is quite clear that the "company" seems to have selective service. They have ignoredmultiple requests for rectifying an issue, but when I finally say: "Enough is enough, process what you have and I will take this up with the Revdex.com," then they want to defend their actions.
This is absolutely unethical and hopefully no one else will be niaive enough to fall prey to the way they treat customers. They have lied, cheated and stole from me; don't make the same mistakes I have.Sincerely,[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
We apologize for any inconvenience this may cause and hope you can appreciate the security measures we take in order to protect our customers. Our risk assessment team has flagged this order as risky and that we aren't able to accept the order. We have a sophisticated fraud system and dedicated fraud department to preventing identity fraud and other types of cyber crimes. If you would like more information on why we cancel orders you can read more about our terms and guidelines for purchase at [redacted] Unfortunately due to the nature of our business, we do not currently disclose the specifics of our risk assessment process. We apologize for any inconvenience this may cause and hope you can appreciate the security measures we take in order to protect our customers.If you have any questions feel free to contact us at [redacted]
Initial Business Response /* (1000, 5, 2015/09/02) */
We recently tried contacting you on 8/27 regarding your recent gift card code order. We have not received a response to our email or voicemail, so we have cancelled the order to not delay the process for you any longer.
If you would like to...
try your order again or if you have any questions or concerns please feel free to contact us at [redacted]@cardpool.com.
Complaint: [redacted]I am rejecting this response because: I did not receive the gift card on 02/13/2017. I did not receive any response until 02/17/2017 when my bank notified the business that a dispute was filed and the charge to my Visa was reversed. I indicated in my emails to Cardpool Support that the gift card was ordered as a gift for someone else & I needed to receive it within the 24 hour guaranteed delivery as stated on their website. Because it was not received, I replaced it with another gift card directly from the Merchant Business Website.Sincerely,[redacted]
We apologize for the continued inconvenience regarding this transaction. It appears like our payment system may have been experiencing a brief technical error. According to our records that your Amazon payment has been resent to your email on 02/08/2017. You should have also received a payment...
notification email from us. If you have any further questions, please do not hesitate to contact Cardpool Support Team at Cardpool.com.
Final Consumer Response /* (2000, 6, 2015/04/23) */
The merchant finally sent me the gift card. I just do not like the way they treated [redacted]. I will not go back again! Beware of them!
@Revdex.com: You can close this case. Thanks.
The customer mailed in 2 separate gift cards for check redemption. The first card was a Forever 21 gift card with a reported value of $25. Once the Forever 21 gift card arrived the merchant confirmed that the actual balance of the gift card was $20. Currently we do not accept gift card below $25...
and we mailed back the gift card and notified the customer via email.
The second card was a Bed, Bath, and Beyond gift card report value of $25. We did not receive the card and assume the envelope was lost in the mail. We email the customer and even provided the card information so that the customer can request a replacement card. The merchant has also confirmed that the gift card still has the original balance of $25 left on the card. If you have any additional questions or concerns, please feel free to contact us at[redacted]
Thanks so much for bringing this issue to our attention. We truly apologize about the problems and inconvenience you experienced with the Christopher & Banks gift card. You should have received an email from us on 03/03/2017 containing details about a refund for your order.
If you have any...
questions or concerns please feel free to contact us at [redacted].
We apologize for the inconvenience this has caused. This check must have gotten lost in the mail. We rely on USPS to handle all our shipping and wish we had more control over the mail once it has left our payment center. We have gone ahead and issued the customer a new check that was sent out on...
03/09/17. If you have any additional questions or concerns, please feel free to contact us at [redacted]@cardpool.com
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Initial Business Response /* (1000, 5, 2015/08/18) */
s blocked my card it was not useful at all. I couldn't use it.
According to our records your order was placed on July 31 and your electronic gift card was shipped on August 1 which is within 1 business day. We replied to all of your email concerns in a timely manner, sometimes our notification emails are...
routed to spam folders; you may want to add the email address [redacted]@cardpool.com to your address list if this is the case. In order to provide a better [redacted] experience for our customers, we've recently moved our [redacted] center to the web and don't currently have a [redacted] service phone number.
If you have any questions or concerns please feel free to contact us at [redacted]@cardpool.com.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This i
Final Consumer Response /* (2000, 11, 2015/09/02) */
9-2-15
Sent via email to consumer:
Good afternoon,
I am in review of your complaint. Has your issue with Cardpool.com been resolved?
Kind regards,
[redacted], Dispute Resolution Specialist
[redacted]
9-2-15
Sent via email from consumer:
[redacted]
Yes
Final Business Response /* (4000, 9, 2015/09/02) */
We truly apologize about the issues you had. We have investigated this issue and we have issued a refund to the [redacted] on 8/5. They should have received an email containing the details of their refund. If you have any additional questions or concerns, please contact us at [redacted]@cardpool.com.
Our records indicate the customer placed a transaction on 01/28/2017 and an Amazon payment was emailed to the customer immediately the same day.If you have further questions or concerns, please email us at [redacted].
We apologize for the inconvenience this has caused. We have gone ahead and resent your Amazon payment on 10/29/2017 which you have received by now. If you have any questions feel free to contact us at [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Complaint: [redacted]I am rejecting this response because:
From the CONSUMER:
Sent 7/14/2017 7:14:58 PM
Read by [redacted] on 7/14/2017 7:15:22 PM
Complaint: [redacted]I am rejecting this response because:
1. Since the gift card was not received on time as the seller published on there website, I don't need it anymore.
2. I have never notified about the cancellation and refund policy of the gift card in the purchasing process.
3. The T&C on the seller's website doesn't state the refund and cancellation policy.
4. But after the purchase and the late delivery, the seller enforcing the no cancellation and refund policy, which was not published in any form.
Sincerely,[redacted]
Sincerely,[redacted]
Cardpool Support, Jan 12:
Hello [redacted]
According to our system the customers order was cancelled due a glitch we had deeming all Cardpool gift cards as invalid credit cards thus the customer receiving a canned email response of an invalid credit card. We have contacted the customer om many occasions via email support and compensated the customer with a complementary Cardpool gift card for their inconvenience. Thanks again for all you do! If you have any question feel free to reply back.
Have a great day![redacted]Cardpool.com
Initial Business Response /* (1000, 8, 2015/08/03) */
According to our records the [redacted] placed an order for physical gift cards and not electronic gift cards. We ship all of our orders via USPS First Class mail, which is estimated to take 3-7 business days. While USPS provides this estimate,...
they do not guarantee delivery within that time frame and we've been informed that mail can sometimes take up to 3 weeks to deliver if it is misrouted or has to be returned to the sender.
If you still haven't received the cards in this time period, please do let us know and we will cancel the gift cards and refund the charge for the order. You shouldn't have to pay for something you never receive!
We're sorry for the inconvenience. We rely on USPS to handle all our shipping and wish we could give you a more specific delivery time frame! We recently moved our [redacted] center online, if you have any further questions or concerns, please email us at [redacted]@cardpool.com.
Complaint: [redacted]I am rejecting this response because: I have not received the reissued check that the company claims to have sent. By trying to place the blame with the postal service, this company clearly has no intention of sending me the funds owed to me. It is a scam. Further, there are numerous reviews from other victims of this company that say the same thing: your check was lost in the mail and we resent it. Unsurprisingly, no check was ever received by those victims. Sincerely,[redacted]
Our risk assessment team has flagged this order as risky and that we aren't able to accept the order at this time. We have a sophisticated fraud system and dedicated fraud department to preventing identity fraud and other types of cyber crimes. If you would like more informations on why we cancel orders you can read more about our terms and guidelines for purchase at [redacted]. Unfortunately due to the nature of our business, we do not currently disclose the specifics of our risk assessment process. We apologize for any inconvenience this may cause and hope you can appreciate the security measures we take in order to protect our customers.If you have any questions feel free to contact us at [redacted]
Complaint: [redacted]I am rejecting this response because:
The email stating that the amounts on the cards were different was sent almost one month after beginning the process of this transaction. At this point, my directive was to continue the complaint with the Revdex.com and discontinue unnecessary and falsified communications with the so called "company" Cardpool Inc.
My response email was sent initially 5 TIMES, stating that there should not be any errors with the card amounts and asked for further explanation; of course, no explanations were given. It is quite clear that the "company" seems to have selective service. They have ignoredmultiple requests for rectifying an issue, but when I finally say: "Enough is enough, process what you have and I will take this up with the Revdex.com," then they want to defend their actions.
This is absolutely unethical and hopefully no one else will be niaive enough to fall prey to the way they treat customers. They have lied, cheated and stole from me; don't make the same mistakes I have.Sincerely,[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
We apologize for any inconvenience this may cause and hope you can appreciate the security measures we take in order to protect our customers. Our risk assessment team has flagged this order as risky and that we aren't able to accept the order. We have a sophisticated fraud system and dedicated fraud department to preventing identity fraud and other types of cyber crimes. If you would like more information on why we cancel orders you can read more about our terms and guidelines for purchase at [redacted] Unfortunately due to the nature of our business, we do not currently disclose the specifics of our risk assessment process. We apologize for any inconvenience this may cause and hope you can appreciate the security measures we take in order to protect our customers.If you have any questions feel free to contact us at [redacted]
Initial Business Response /* (1000, 5, 2015/09/02) */
We recently tried contacting you on 8/27 regarding your recent gift card code order. We have not received a response to our email or voicemail, so we have cancelled the order to not delay the process for you any longer.
If you would like to...
try your order again or if you have any questions or concerns please feel free to contact us at [redacted]@cardpool.com.
Complaint: [redacted]I am rejecting this response because: I did not receive the gift card on 02/13/2017. I did not receive any response until 02/17/2017 when my bank notified the business that a dispute was filed and the charge to my Visa was reversed. I indicated in my emails to Cardpool Support that the gift card was ordered as a gift for someone else & I needed to receive it within the 24 hour guaranteed delivery as stated on their website. Because it was not received, I replaced it with another gift card directly from the Merchant Business Website.Sincerely,[redacted]
We apologize for the continued inconvenience regarding this transaction. It appears like our payment system may have been experiencing a brief technical error. According to our records that your Amazon payment has been resent to your email on 02/08/2017. You should have also received a payment...
notification email from us. If you have any further questions, please do not hesitate to contact Cardpool Support Team at Cardpool.com.
Final Consumer Response /* (2000, 6, 2015/04/23) */
The merchant finally sent me the gift card. I just do not like the way they treated [redacted]. I will not go back again! Beware of them!
@Revdex.com: You can close this case. Thanks.
The customer mailed in 2 separate gift cards for check redemption. The first card was a Forever 21 gift card with a reported value of $25. Once the Forever 21 gift card arrived the merchant confirmed that the actual balance of the gift card was $20. Currently we do not accept gift card below $25...
and we mailed back the gift card and notified the customer via email.
The second card was a Bed, Bath, and Beyond gift card report value of $25. We did not receive the card and assume the envelope was lost in the mail. We email the customer and even provided the card information so that the customer can request a replacement card. The merchant has also confirmed that the gift card still has the original balance of $25 left on the card. If you have any additional questions or concerns, please feel free to contact us at[redacted]