Thanks so much for bringing this issue to our attentionWe truly apologize about the problems and inconvenience you experienced with the Payless Shoe cardYou should have received an email from us on 06/02/containing details about a refund for your order If you have any questions or concerns please feel free to contact us at [redacted]
We apologize for the inconvenience this has causeWe have gone ahead and stopped payment on the check and reissued a new check on 01/19/They should expect to receive their check in the mail within 3-business dayIf you have any questions feel free to contact us at [redacted] @cardpool.com
We do apologize for this delayAlthough our Amazon gift cards are usually delivered one business day, our processing center is experiencing a much higher volume of orders than and some additional processing time will applyOur records indicate that payment has been sent on 01/04/ If you have further questions or concerns, please email us at [redacted] @cardpool.com
Initial Business Response / [redacted] (1000, 5, 2015/12/30) */ Due to the customers new user status, they must complete a one time verification processThis is an additional step taken to ensure all of our [redacted] 's information is safe and secureMany of our customers welcome the protection and peace of mind they receive from our verification process, which we undertake for the buyer's protectionWe take our [redacted] 's' security very seriously and our phone calls are an important part of that processBecause the [redacted] had to completed the verification process, it delayed their orderThe order was placed on Dec and the following day on Dec their gift card code was sent to their emailIf you have any additional questions or concerns, please feel free to contact us at [redacted] @cardpool.com
Thanks so much for bringing this issue to our attentionWe truly apologize about the problems and inconvenience you experiencedDuring holiday periods, please allow additional time for processing ordersYou should have received your Abercrombie & Fitch gift card from us on 07/05/ If you have any questions or concerns please feel free to contact us at [redacted]
We’re truly sorry for the inconvenienceWe rely on USPS to handle all our shipping and wish we had more control over the mail once it has left our payment center! According to our record a check payment was sent on 01/30/USPS estimates will take 3-business days to reach its destinationIf you have any questions feel free to contact us at [redacted] [email protected]
Hi Adan, According to our records the customer has received the refund and the issue is resolvedPlease see the screen capture form our support team belowIf you have any questions feel feel to contact us back**Please see attached [redacted] [redacted]
Cardpool Support, Jan 12: Hello [redacted] According to our system the customers order was cancelled due a glitch we had deeming all Cardpool gift cards as invalid credit cards thus the customer receiving a canned email response of an invalid credit cardWe have contacted the customer om many occasions via email support and compensated the customer with a complementary Cardpool gift card for their inconvenienceThanks again for all you do! If you have any question feel free to reply back Have a great day!***Cardpool.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Also, I would like to thank the Revdex.com for their help in resolving this issueSincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I have not received the reissued check that the company claims to have sentBy trying to place the blame with the postal service, this company clearly has no intention of sending me the funds owed to meIt is a scamFurther, there are numerous reviews from other victims of this company that say the same thing: your check was lost in the mail and we resent itUnsurprisingly, no check was ever received by those victimsSincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/08/17) */ Due to the [redacted] 's new user status, they must complete the one time verification processThis is an additional step taken to ensure all of our [redacted] 's information is safe and secureMany of our customers welcome the protection and peace of mind they receive from our verification process, which we undertake for the buyer's protectionWe take our customers' security very seriously and our phone calls are an important part of that process Because the [redacted] had to completed the verification process, it delayed his orderHe did receive his order and we have confirmed the gift cards have been usedWe have the following statement to on our website "In some cases we may ask for additional verification and your order will remain pending until we receive all the necessary information requested."If you have any additional questions or concerns, please feel free to contact us at [redacted] @cardpool.com
According to our records a check payment was sent on 08/03/Marketplace transactions typically receive payment business days after the the card was sold which was on 0/7/23/If you have any additional questions or concerns, please feel free to contact us at [redacted]
Hi I would like to inform you guys that I made a previous complaint about Cardpool and the matter has been settledThank you so much for being a great mediator
Initial Business Response / [redacted] (1000, 5, 2015/09/01) */ Thanks so much for bringing this issue to our attentionWe truly apologize about the problems and inconvenience you experienced with the Target gift cardsYou should have received an email from us earlier containing details about a refund for your order We'd also like to make it up to you by offering you a Cardpool gift card that can be applied to your next gift card purchasePlease be on the lookout for an email containing the gift code! If you have any questions or concerns please feel free to contact us at [redacted] @cardpool.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) Company has provided a refund and apologyThis fully resolves the complaint
Complaint: [redacted] I am rejecting this response because: this is exactly the issueThe company was given these gift cards and immediately SOLD them to someone else instantlyWhen I asked about my payment they react like I tried to sell them gift cards that were already usedThis is patently and the usage records tied to these gift cards prove this factThis is in no way an acceptable answer and they are completely in the wrong here Restitution is requiredSincerely, [redacted] ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I did receive the check from CardPool as a resolution after filing with the Revdex.com (not after my multiple complaints with them), but the money was taken off of my gift card originally and I was not embursed initially for itBy the way, I am a WOMANthank you Revdex.com Sincerely, [redacted]
Thanks so much for bringing this issue to our attentionWe truly apologize about the problems and inconvenience you experienced with the Starbucks gift cardYou should have received an email from us on 03/02/containing details about a refund for your order If you have any questions or concerns please feel free to contact us at [redacted]
Final Consumer Response / [redacted] (2000, 6, 2015/04/23) */ The merchant finally sent me the gift cardI just do not like the way they treated [redacted] I will not go back again! Beware of them! @Revdex.com: You can close this caseThanks
Thanks so much for bringing this issue to our attentionWe truly apologize about the problems and inconvenience you experienced with the Payless Shoe cardYou should have received an email from us on 06/02/containing details about a refund for your order If you have any questions or concerns please feel free to contact us at [redacted]
We apologize for the inconvenience this has causeWe have gone ahead and stopped payment on the check and reissued a new check on 01/19/They should expect to receive their check in the mail within 3-business dayIf you have any questions feel free to contact us at [redacted] @cardpool.com
We do apologize for this delayAlthough our Amazon gift cards are usually delivered one business day, our processing center is experiencing a much higher volume of orders than and some additional processing time will applyOur records indicate that payment has been sent on 01/04/ If you have further questions or concerns, please email us at [redacted] @cardpool.com
Initial Business Response / [redacted] (1000, 5, 2015/12/30) */ Due to the customers new user status, they must complete a one time verification processThis is an additional step taken to ensure all of our [redacted] 's information is safe and secureMany of our customers welcome the protection and peace of mind they receive from our verification process, which we undertake for the buyer's protectionWe take our [redacted] 's' security very seriously and our phone calls are an important part of that processBecause the [redacted] had to completed the verification process, it delayed their orderThe order was placed on Dec and the following day on Dec their gift card code was sent to their emailIf you have any additional questions or concerns, please feel free to contact us at [redacted] @cardpool.com
Thanks so much for bringing this issue to our attentionWe truly apologize about the problems and inconvenience you experiencedDuring holiday periods, please allow additional time for processing ordersYou should have received your Abercrombie & Fitch gift card from us on 07/05/ If you have any questions or concerns please feel free to contact us at [redacted]
We’re truly sorry for the inconvenienceWe rely on USPS to handle all our shipping and wish we had more control over the mail once it has left our payment center! According to our record a check payment was sent on 01/30/USPS estimates will take 3-business days to reach its destinationIf you have any questions feel free to contact us at [redacted] [email protected]
Hi Adan, According to our records the customer has received the refund and the issue is resolvedPlease see the screen capture form our support team belowIf you have any questions feel feel to contact us back**Please see attached [redacted] [redacted]
Cardpool Support, Jan 12: Hello [redacted] According to our system the customers order was cancelled due a glitch we had deeming all Cardpool gift cards as invalid credit cards thus the customer receiving a canned email response of an invalid credit cardWe have contacted the customer om many occasions via email support and compensated the customer with a complementary Cardpool gift card for their inconvenienceThanks again for all you do! If you have any question feel free to reply back Have a great day!***Cardpool.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Also, I would like to thank the Revdex.com for their help in resolving this issueSincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I have not received the reissued check that the company claims to have sentBy trying to place the blame with the postal service, this company clearly has no intention of sending me the funds owed to meIt is a scamFurther, there are numerous reviews from other victims of this company that say the same thing: your check was lost in the mail and we resent itUnsurprisingly, no check was ever received by those victimsSincerely, [redacted] ***
Can you please add the additional details to my complaint? Revdex.com Complaint#: [redacted] Order# with the business [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/08/17) */ Due to the [redacted] 's new user status, they must complete the one time verification processThis is an additional step taken to ensure all of our [redacted] 's information is safe and secureMany of our customers welcome the protection and peace of mind they receive from our verification process, which we undertake for the buyer's protectionWe take our customers' security very seriously and our phone calls are an important part of that process Because the [redacted] had to completed the verification process, it delayed his orderHe did receive his order and we have confirmed the gift cards have been usedWe have the following statement to on our website "In some cases we may ask for additional verification and your order will remain pending until we receive all the necessary information requested."If you have any additional questions or concerns, please feel free to contact us at [redacted] @cardpool.com
According to our records a check payment was sent on 08/03/Marketplace transactions typically receive payment business days after the the card was sold which was on 0/7/23/If you have any additional questions or concerns, please feel free to contact us at [redacted]
Hi I would like to inform you guys that I made a previous complaint about Cardpool and the matter has been settledThank you so much for being a great mediator
Complaint: [redacted] I am rejecting this response because: I'm waiting for a response from the business Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/09/01) */ Thanks so much for bringing this issue to our attentionWe truly apologize about the problems and inconvenience you experienced with the Target gift cardsYou should have received an email from us earlier containing details about a refund for your order We'd also like to make it up to you by offering you a Cardpool gift card that can be applied to your next gift card purchasePlease be on the lookout for an email containing the gift code! If you have any questions or concerns please feel free to contact us at [redacted] @cardpool.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) Company has provided a refund and apologyThis fully resolves the complaint
Complaint: [redacted] I am rejecting this response because: this is exactly the issueThe company was given these gift cards and immediately SOLD them to someone else instantlyWhen I asked about my payment they react like I tried to sell them gift cards that were already usedThis is patently and the usage records tied to these gift cards prove this factThis is in no way an acceptable answer and they are completely in the wrong here Restitution is requiredSincerely, [redacted] ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I did receive the check from CardPool as a resolution after filing with the Revdex.com (not after my multiple complaints with them), but the money was taken off of my gift card originally and I was not embursed initially for itBy the way, I am a WOMANthank you Revdex.com Sincerely, [redacted]
Thanks so much for bringing this issue to our attentionWe truly apologize about the problems and inconvenience you experienced with the Starbucks gift cardYou should have received an email from us on 03/02/containing details about a refund for your order If you have any questions or concerns please feel free to contact us at [redacted]
Final Consumer Response / [redacted] (2000, 6, 2015/04/23) */ The merchant finally sent me the gift cardI just do not like the way they treated [redacted] I will not go back again! Beware of them! @Revdex.com: You can close this caseThanks