Revdex.com:I have reviewed the response made by the business in reference to complaint ID 1[redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Initial Business Response /* (1000, 5, 2015/08/26) */
The [redacted] reached out to [redacted] team concerning their transaction on 8/11 and we did not receive the transaction at that time. The transaction reached our processing center on 8/13 and the [redacted] was notified. Due to this [redacted]'s new...
user status he had to complete a one time verification. This is an additional step taken to ensure the safety of our [redacted]'s information which was done on 8/14. The following business day on 8/15 the [redacted] was sent payment. We contacted the [redacted], updated the [redacted], and provided all the necessary information. If you have any additional questions or concerns, please feel free to contact us at [redacted]@cardpool.com
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I'm still wondering why it would take a company like cardpool.com two and a half months to correct their mistake and issue a simple refund check.
In any case, I doubt I would have received the refund at all if not for the Revdex.com, so thank you to the Revdex.com for their help.Sincerely, [redacted].
Initial Business Response /* (1000, 5, 2015/07/13) */
The [redacted] created a transaction on June 4th and was processed and issued payment on the same day. Our checks are shipped directly from our payment center with Wells Fargo in North Carolina. We rely on USPS to handle all our shipping but it...
looks like they must have made an error delivering your check. After 3 weeks we reissued the [redacted] a check on June 26. Since then we have not heard from the [redacted] and consider this case closed.
If there is anything else we can assist you with, please contact our [redacted] team at [redacted]@cardpool.com.
Revdex.com:I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Thank you for your inquiry. According to the terms of our Purchase Guarantee Program, which are available at[redacted] we are unfortunately unable to accept returns or exchanges on our electronic gift cards. Since you are already in possession of the card numbers...
and they still have value, we hope you can understand why we have to stick to this policy. If you have any other questions or concerns, please feel welcome to contact us again.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID 1[redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Initial Business Response /* (1000, 5, 2015/08/26) */
The [redacted] reached out to [redacted] team concerning their transaction on 8/11 and we did not receive the transaction at that time. The transaction reached our processing center on 8/13 and the [redacted] was notified. Due to this [redacted]'s new...
user status he had to complete a one time verification. This is an additional step taken to ensure the safety of our [redacted]'s information which was done on 8/14. The following business day on 8/15 the [redacted] was sent payment. We contacted the [redacted], updated the [redacted], and provided all the necessary information. If you have any additional questions or concerns, please feel free to contact us at [redacted]@cardpool.com
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I'm still wondering why it would take a company like cardpool.com two and a half months to correct their mistake and issue a simple refund check.
In any case, I doubt I would have received the refund at all if not for the Revdex.com, so thank you to the Revdex.com for their help.Sincerely, [redacted].
Initial Business Response /* (1000, 5, 2015/07/13) */
The [redacted] created a transaction on June 4th and was processed and issued payment on the same day. Our checks are shipped directly from our payment center with Wells Fargo in North Carolina. We rely on USPS to handle all our shipping but it...
looks like they must have made an error delivering your check. After 3 weeks we reissued the [redacted] a check on June 26. Since then we have not heard from the [redacted] and consider this case closed.
If there is anything else we can assist you with, please contact our [redacted] team at [redacted]@cardpool.com.
I haven't received anything yet.
Thanks,
**
Revdex.com:I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Thank you for your inquiry. According to the terms of our Purchase Guarantee Program, which are available at[redacted] we are unfortunately unable to accept returns or exchanges on our electronic gift cards. Since you are already in possession of the card numbers...
and they still have value, we hope you can understand why we have to stick to this policy. If you have any other questions or concerns, please feel welcome to contact us again.