Complaint[redacted]I am rejecting the business' response because:it did not help me resolve my issue, and now (7 days after receiving a response from them) I have not been reached out to again.Sincerely,[redacted]
The customer placed the transaction on 12/31/2016 and the package arrived at our processing facility on 01/17/2017 and was processed same day. According to the customer's transaction they reported the 2 Outback Steakhouse gift cards at $50 each. After verifying the balance with the merchant they...
reported that the actual value of the gift cards are $25 each. We contacted the customer and they agreed to the adjusted payment (see attachment). On 02/13/2017 the customer cashed in the check payment. If you have any additional questions or concerns, please feel free to contact us at [redacted]@cardpool.com
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. As far as I am concerned they did not honor the terms of our deal, however, the check did arrive and the bank has cleared it successfully. I will never be doing business with this company againSincerely, [redacted]
According to our records a check payment was sent on 08/03/2017. Marketplace transactions typically receive payment 10 business days after the the card was sold which was on 0/7/23/2017. If you have any additional questions or concerns, please feel free to contact us at [redacted]
Thanks so much for bringing this issue to our attention. We truly apologize about the problems and inconvenience you experienced with the Starbucks gift card. You should have received an email from us on 01/14/2017 containing details about a refund for your order.
If you have any...
questions or concerns please feel free to contact us at [redacted]@cardpool.com.
Thanks so much for bringing this issue to our attention. We truly apologize about the problems and inconvenience you experienced with the Starbucks gift card. You should have received an email from us on 03/02/2018 containing details about a refund for your order.
If you have any questions or...
concerns please feel free to contact us at [redacted].
Complaint: [redacted]I am rejecting this response because: This is the response I was expecting from cardpool and cannot accept this response until I have received the check in the mail as per agreement. Even though cardpool is actually responding now to this complaint I just need to make sure they are going to actually follow through this time of the reissued check they say will be sent.
Sincerely,[redacted]
Initial Business Response /* (1000, 5, 2016/01/20) */
Thanks so much for bringing this issue to our attention. We truly apologize about the problems and inconvenience you experienced with the Victoria's Secret gift card. You should have received an email from us in 1/6/2016 containing details about...
a refund for your order.
We'd also like to make it up to you by offering you a Cardpool gift card that can be applied to your next gift card purchase. Please be on the lookout for an email containing the gift code!
If you have any questions or concerns please feel free to contact us at [redacted]@cardpool.com.
Our risk assessment team has determined that we aren't able to accept the order at this time. The customer’s credit card has not been charged for the order.We have a dedicated fraud department to preventing identity fraud and other types of internet crime. There are many different reasons as to...
why an order may be cancelled and you can read more about our terms and guidelines for purchase at http://www.cardpool.com/tos. Unfortunately due to the nature of our business, we do not currently disclose the parameters of our risk assessment. We apologize for any inconvenience this may cause and hope you can appreciate the security measures we take in order to protect our customers.
If you have any questions feel free to contact us at [redacted]@cardpool.com
Complaint: [redacted]I am rejecting this response because:
As previously stated, this was requested to be cancelled in the first e-mail. After days of going back and forth - someone comes up with that as soon as it's routed for processing, it's not able to be cancelled? I've heard this before. That's not true. When that happens, if responded to in a timely manner - it's possible to cancel. But because of lack of contact and a customer service number - this is delayed so my first contact with Cardpool was HOURS after I made the mistake of initiating an order.I've included the e-mail correspondence. The issue is not that I wanted a refund or an exchange. At first contact I wanted to cancel. That is the issue.
Sincerely,[redacted]
Final Consumer Response /* (2000, 6, 2015/07/09) */
Conflict has been resolved.
Cardpool rep called me and told me that they need to validate my account first time I use their service.
It took them longer than usual to handle my case due to high volume of requests their experiencing.
All is...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We’re truly sorry for the inconvenience. We rely on USPS to handle all our shipping and wish we had more control over the mail once it has left our payment center! This check must have gotten lost in the mail, we have stopped the check and issued you a replacement on 02/23/2017. If you have any...
questions feel free to contact us at [redacted]@cardpool.com
Initial Business Response /* (1000, 5, 2016/01/25) */
We're truly sorry for the inconvenience. We rely on USPS to handle all our shipping and wish we had more control over the mail once it has left our payment center! This check must have gotten lost in the mail as you should have received it by...
now. It appears the check was cashed in on 01/11/2016. If you have any questions feel free to contact us at [redacted]@cardpool.com
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Sincerely, [redacted]
We apologize for the continued inconvenience regarding this transaction. It appears like our payment system may have been experiencing a brief technical error. According to our records that your Amazon payment has been resent to your email on 07/19/2017. You should have also received a payment...
notification email from us.
If you have any further questions, please do not hesitate to contact Cardpool Support Team at Cardpool.com.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The business did email me after the complaint and did say that they will issue a refund, however they also stated they did this as an exception as it was in customer error. I do not agree with that statement. This was the company’s error. However, please close this case.
Sincerely,
[redacted]
Cardpool Support, Aug 30:
Hello [redacted],
According to our records, this is our 3rd attempt at re sending a check payment. Please allow 3-7 business days for the check to arrive to the customers address. We have already previously confirmed the shipping address with the customer.
If you have any further question, don't hesitate to contact us back.
Have a great day![redacted]Cardpool.com
Initial Business Response /* (1000, 5, 2015/04/30) */
The [redacted] sold his gift cards through our website and was not paid out through a secondary website which is an affiliate of ours. According to our terms of service,m our affiliates are paid 2% rather than the 4% mentioned. We have escalated...
to our business team who was able to search our affiliate database and there was no record or pending payment for this specific transaction.
It appears as though this ay have been a technical issue and we highly reccomend contacting the affiliate website. In order for this to work you would need to use their website to direct you to ours in order for it to correctly transact. According to our records it shows the transaction was not created through the affiliate website. If you have any additional questions or concerns, please feel free to contact us at [redacted]@cardpool.com
Initial Consumer Rebuttal /* (3000, 7, 2015/05/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The business is providing you with false information. I will go through line by line:
"The [redacted] sold his gift cards through our website and was not paid out through a secondary website which is an affiliate of ours." This is true (if by through their website they mean through their affiliate's website).
"According to our terms of service,m our affiliates are paid 2% rather than the 4% mentioned." This is false. The affiliates pay 2% on cards that are bought from cardpool.com, but 4% on cards that are sold to cardpool.com. Please see: http://www.topcashback.com/cardpool/
"It appears as though this ay have been a technical issue and we highly reccomend contacting the affiliate website." The technical issue here is that they never paid the affiliate, so the affiliate never paid me. Also, note that on the referenced website the statement: "Please note; we are unable to accept Missing Cashback Claims for Cardpool." This is their way of saying we are not interested in receiving complaints about this vendor and we won't look into it. They know this and they are telling me to waste my time with this fruitless endeavor anyway. (Note: I already did contact them, and they told me Cardpool didn't pay them and they can't accept claims of non-payment from Cardpool"
"In order for this to work you would need to use their website to direct you to ours in order for it to correctly transact." This is exactly what I did, and there and Cardpool has records of the specific transaction. So, this is a false statement. I'll also point out that this is the second time I've sold cards to cardpool, and the first time I also used the same affiliate link and they did pay.
"According to our records it shows the transaction was not created through the affiliate website." They are either a) lying, or b) have faulty records of the transaction and are holding me accountable financially for this. This is not a good way to do business.
Here is TopCashBack's record of the transaction:
otes Date Retailer Order ID Purchase Amount CashBack StatusEstimated Payable
Notes(1) 10 Mar 2015 Cardpool
(faster paying)
XXXXXXX $500.00 $0.00 Payable Payable
NoteAlert
This transaction has progressed to payable status at 0.00. This usually means that the merchant has marked this transaction as being ineligible for cashback.
To view some possible reasons as to why the merchant has reached this decision, or to get some more information on what to do next, please visit our Help Section.
Note that the transaction amount and date match my transaction, but it has zeroed out the payment because cardpool refused to pay the $500 * .04 = $20. This is nothing less than a scam to steal $20 from me.
Final Business Response /* (4000, 19, 2015/06/24) */
[redacted]Document Attached[redacted]
We apologize for the unsatisfactory experience the [redacted] had. Cardpool.com can only promise and guarantee what is on our website, not what is guaranteed by the affiliates term, their terms and promises. As mentioned prior, we only guarantee 2% back, at no point in time was at 4%. If the third party website is promising another pay out, they are doing so on their own with their own terms. The transaction has been processed and there are no other action items left pending.
As you acknowledged, we are unaware of the third party's process in paying out [redacted]'s in addition to our 2% promised and that is why we referred the [redacted] to them, as it is their process and not ours. According to our records and transaction history, the [redacted] sold us a card and according to our terms of service and our guarantee's, we fulfilled all necessary promises.
We contacted the [redacted], updated the [redacted] and provided all necessary information. We payed out the customers for what Cardpool guarantees. We offered the [redacted] a gift card even though this was out of our hands yet the [redacted] denied the offer. For those reasons, we now consider this closed and urge him to dispute this with the third party website.
Please see our terms of service here http://www.cardpool.com/tos. Attached you will find our obligatory payout for affiliates. Please contact us at [redacted]@cardpool.com if you need any additional information to provide the third party website.
Final Consumer Response /* (4200, 21, 2015/06/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The merchant's defense to this seems to be: "We have no idea what you're talking about and absolutely do not wish to understand for fear that we might find out we are wrong." I'm not sure how I am supposed to take this sort of response seriously. Of course, it doesn't matter what I think. It matters what the Revdex.com thinks since it is clear that the merchant has no intention of doing the right thing by me unless there is some external force applied to them.
First, as to their claim of 2%:
The external portal that I used was TopCashBack.com: http://www.topcashback.com/cardpool/
Their website clearly spells out that it was 4% not 2% for people SELLING cards to Cardpool (which is what I did). They quote a rate of 2% for people buying cards from Cardpool, but that isn't what I did and they have acknowledged that. It is like this now, it was like this when I filed the complaint, it was like this when I sold them the card, and it was like this when I previously sold cards to them. Their adamant denial of something that is well documented astounds me and I have no what to say.
Second: They claim that they have no idea why I wasn't paid out and that it is beyond their control whether or not a third party pays out. This again is laughable. The third party (Topcashback) informed me that they didn't pay me, because Cardpool didn't pay them. Topcashback says in no uncertain terms, if the merchant (Cardpool) doesn't pay them (TCB) then TCB doesn't pay me.
Cardpool claims that they have no record of the transaction coming through TCB (despite the fact that TCB has a specific record of the complete transaction) which can only be achieved if I actually made the transaction through them. Cardpool, at no point has claimed they made a payment to TCB, and they have denied the transaction came through TCB, which would tend to indicate that not only aren't they claiming to have paid, but they actually didn't pay.
So there we have it. Cardpool is lying as to how much the cashback is supposed to be, and they are admitting they never paid TCB which has stated to me they aren't paying me because Cardpool didn't pay them. Cardpool claims I didn't go through TCB, TCB says otherwise. Then they tell me to take it up with TCB even though they have admitted they never paid TCB and TCB clearly states they don't pay me unless Cardpool pays them.
I don't know if they are deliberately trying to scam me or not. I suspect this is just a minor computer screw up, but its a screwup that favors them to the tune of $20 and its one that they have every opportunity to correct, but refuse to. Instead its just deny deny deny and stick their fingers in their ears (or maybe in this case, cover their eyes).
All I'm asking for is TWENTY DOLLARS! The TWENTY DOLLARS they legitimately owe me and have owed me for months. That's it! They agree there was a transaction of $500. TCB clearly shows that the payout was supposed to be 4% (you can go look at the website). TCB clearly has records of me making the transaction and indicating I wouldn't be paid because they weren't paid (something Cardpool has acknowledged). I'm not sure what else I can say here.
The way these people conduct business is disgusting.
Complaint[redacted]I am rejecting the business' response because:it did not help me resolve my issue, and now (7 days after receiving a response from them) I have not been reached out to again.Sincerely,[redacted]
The customer placed the transaction on 12/31/2016 and the package arrived at our processing facility on 01/17/2017 and was processed same day. According to the customer's transaction they reported the 2 Outback Steakhouse gift cards at $50 each. After verifying the balance with the merchant they...
reported that the actual value of the gift cards are $25 each. We contacted the customer and they agreed to the adjusted payment (see attachment). On 02/13/2017 the customer cashed in the check payment. If you have any additional questions or concerns, please feel free to contact us at [redacted]@cardpool.com
Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. As far as I am concerned they did not honor the terms of our deal, however, the check did arrive and the bank has cleared it successfully. I will never be doing business with this company againSincerely, [redacted]
According to our records a check payment was sent on 08/03/2017. Marketplace transactions typically receive payment 10 business days after the the card was sold which was on 0/7/23/2017. If you have any additional questions or concerns, please feel free to contact us at [redacted]
Thanks so much for bringing this issue to our attention. We truly apologize about the problems and inconvenience you experienced with the Starbucks gift card. You should have received an email from us on 01/14/2017 containing details about a refund for your order.
If you have any...
questions or concerns please feel free to contact us at [redacted]@cardpool.com.
Thanks so much for bringing this issue to our attention. We truly apologize about the problems and inconvenience you experienced with the Starbucks gift card. You should have received an email from us on 03/02/2018 containing details about a refund for your order.
If you have any questions or...
concerns please feel free to contact us at [redacted].
Complaint: [redacted]I am rejecting this response because: This is the response I was expecting from cardpool and cannot accept this response until I have received the check in the mail as per agreement. Even though cardpool is actually responding now to this complaint I just need to make sure they are going to actually follow through this time of the reissued check they say will be sent.
Sincerely,[redacted]
Initial Business Response /* (1000, 5, 2016/01/20) */
Thanks so much for bringing this issue to our attention. We truly apologize about the problems and inconvenience you experienced with the Victoria's Secret gift card. You should have received an email from us in 1/6/2016 containing details about...
a refund for your order.
We'd also like to make it up to you by offering you a Cardpool gift card that can be applied to your next gift card purchase. Please be on the lookout for an email containing the gift code!
If you have any questions or concerns please feel free to contact us at [redacted]@cardpool.com.
Our risk assessment team has determined that we aren't able to accept the order at this time. The customer’s credit card has not been charged for the order.We have a dedicated fraud department to preventing identity fraud and other types of internet crime. There are many different reasons as to...
why an order may be cancelled and you can read more about our terms and guidelines for purchase at http://www.cardpool.com/tos. Unfortunately due to the nature of our business, we do not currently disclose the parameters of our risk assessment. We apologize for any inconvenience this may cause and hope you can appreciate the security measures we take in order to protect our customers.
If you have any questions feel free to contact us at [redacted]@cardpool.com
Complaint: [redacted]I am rejecting this response because:
As previously stated, this was requested to be cancelled in the first e-mail. After days of going back and forth - someone comes up with that as soon as it's routed for processing, it's not able to be cancelled? I've heard this before. That's not true. When that happens, if responded to in a timely manner - it's possible to cancel. But because of lack of contact and a customer service number - this is delayed so my first contact with Cardpool was HOURS after I made the mistake of initiating an order.I've included the e-mail correspondence. The issue is not that I wanted a refund or an exchange. At first contact I wanted to cancel. That is the issue.
Sincerely,[redacted]
Final Consumer Response /* (2000, 6, 2015/07/09) */
Conflict has been resolved.
Cardpool rep called me and told me that they need to validate my account first time I use their service.
It took them longer than usual to handle my case due to high volume of requests their experiencing.
All is...
good now. Please mark my complaint as resolved.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We’re truly sorry for the inconvenience. We rely on USPS to handle all our shipping and wish we had more control over the mail once it has left our payment center! This check must have gotten lost in the mail, we have stopped the check and issued you a replacement on 02/23/2017. If you have any...
questions feel free to contact us at [redacted]@cardpool.com
Initial Business Response /* (1000, 5, 2016/01/25) */
We're truly sorry for the inconvenience. We rely on USPS to handle all our shipping and wish we had more control over the mail once it has left our payment center! This check must have gotten lost in the mail as you should have received it by...
now. It appears the check was cashed in on 01/11/2016. If you have any questions feel free to contact us at [redacted]@cardpool.com
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Sincerely, [redacted]
We apologize for the continued inconvenience regarding this transaction. It appears like our payment system may have been experiencing a brief technical error. According to our records that your Amazon payment has been resent to your email on 07/19/2017. You should have also received a payment...
notification email from us.
If you have any further questions, please do not hesitate to contact Cardpool Support Team at Cardpool.com.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The business did email me after the complaint and did say that they will issue a refund, however they also stated they did this as an exception as it was in customer error. I do not agree with that statement. This was the company’s error. However, please close this case.
Sincerely,
[redacted]
Cardpool Support, Aug 30:
Hello [redacted],
According to our records, this is our 3rd attempt at re sending a check payment. Please allow 3-7 business days for the check to arrive to the customers address. We have already previously confirmed the shipping address with the customer.
If you have any further question, don't hesitate to contact us back.
Have a great day![redacted]Cardpool.com
Initial Business Response /* (1000, 5, 2015/04/30) */
The [redacted] sold his gift cards through our website and was not paid out through a secondary website which is an affiliate of ours. According to our terms of service,m our affiliates are paid 2% rather than the 4% mentioned. We have escalated...
to our business team who was able to search our affiliate database and there was no record or pending payment for this specific transaction.
It appears as though this ay have been a technical issue and we highly reccomend contacting the affiliate website. In order for this to work you would need to use their website to direct you to ours in order for it to correctly transact. According to our records it shows the transaction was not created through the affiliate website. If you have any additional questions or concerns, please feel free to contact us at [redacted]@cardpool.com
Initial Consumer Rebuttal /* (3000, 7, 2015/05/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The business is providing you with false information. I will go through line by line:
"The [redacted] sold his gift cards through our website and was not paid out through a secondary website which is an affiliate of ours." This is true (if by through their website they mean through their affiliate's website).
"According to our terms of service,m our affiliates are paid 2% rather than the 4% mentioned." This is false. The affiliates pay 2% on cards that are bought from cardpool.com, but 4% on cards that are sold to cardpool.com. Please see: http://www.topcashback.com/cardpool/
"It appears as though this ay have been a technical issue and we highly reccomend contacting the affiliate website." The technical issue here is that they never paid the affiliate, so the affiliate never paid me. Also, note that on the referenced website the statement: "Please note; we are unable to accept Missing Cashback Claims for Cardpool." This is their way of saying we are not interested in receiving complaints about this vendor and we won't look into it. They know this and they are telling me to waste my time with this fruitless endeavor anyway. (Note: I already did contact them, and they told me Cardpool didn't pay them and they can't accept claims of non-payment from Cardpool"
"In order for this to work you would need to use their website to direct you to ours in order for it to correctly transact." This is exactly what I did, and there and Cardpool has records of the specific transaction. So, this is a false statement. I'll also point out that this is the second time I've sold cards to cardpool, and the first time I also used the same affiliate link and they did pay.
"According to our records it shows the transaction was not created through the affiliate website." They are either a) lying, or b) have faulty records of the transaction and are holding me accountable financially for this. This is not a good way to do business.
Here is TopCashBack's record of the transaction:
otes Date Retailer Order ID Purchase Amount CashBack StatusEstimated Payable
Notes(1) 10 Mar 2015 Cardpool
(faster paying)
XXXXXXX $500.00 $0.00 Payable Payable
NoteAlert
This transaction has progressed to payable status at 0.00. This usually means that the merchant has marked this transaction as being ineligible for cashback.
To view some possible reasons as to why the merchant has reached this decision, or to get some more information on what to do next, please visit our Help Section.
Note that the transaction amount and date match my transaction, but it has zeroed out the payment because cardpool refused to pay the $500 * .04 = $20. This is nothing less than a scam to steal $20 from me.
Final Business Response /* (4000, 19, 2015/06/24) */
[redacted]Document Attached[redacted]
We apologize for the unsatisfactory experience the [redacted] had. Cardpool.com can only promise and guarantee what is on our website, not what is guaranteed by the affiliates term, their terms and promises. As mentioned prior, we only guarantee 2% back, at no point in time was at 4%. If the third party website is promising another pay out, they are doing so on their own with their own terms. The transaction has been processed and there are no other action items left pending.
As you acknowledged, we are unaware of the third party's process in paying out [redacted]'s in addition to our 2% promised and that is why we referred the [redacted] to them, as it is their process and not ours. According to our records and transaction history, the [redacted] sold us a card and according to our terms of service and our guarantee's, we fulfilled all necessary promises.
We contacted the [redacted], updated the [redacted] and provided all necessary information. We payed out the customers for what Cardpool guarantees. We offered the [redacted] a gift card even though this was out of our hands yet the [redacted] denied the offer. For those reasons, we now consider this closed and urge him to dispute this with the third party website.
Please see our terms of service here http://www.cardpool.com/tos. Attached you will find our obligatory payout for affiliates. Please contact us at [redacted]@cardpool.com if you need any additional information to provide the third party website.
Final Consumer Response /* (4200, 21, 2015/06/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The merchant's defense to this seems to be: "We have no idea what you're talking about and absolutely do not wish to understand for fear that we might find out we are wrong." I'm not sure how I am supposed to take this sort of response seriously. Of course, it doesn't matter what I think. It matters what the Revdex.com thinks since it is clear that the merchant has no intention of doing the right thing by me unless there is some external force applied to them.
First, as to their claim of 2%:
The external portal that I used was TopCashBack.com: http://www.topcashback.com/cardpool/
Their website clearly spells out that it was 4% not 2% for people SELLING cards to Cardpool (which is what I did). They quote a rate of 2% for people buying cards from Cardpool, but that isn't what I did and they have acknowledged that. It is like this now, it was like this when I filed the complaint, it was like this when I sold them the card, and it was like this when I previously sold cards to them. Their adamant denial of something that is well documented astounds me and I have no what to say.
Second: They claim that they have no idea why I wasn't paid out and that it is beyond their control whether or not a third party pays out. This again is laughable. The third party (Topcashback) informed me that they didn't pay me, because Cardpool didn't pay them. Topcashback says in no uncertain terms, if the merchant (Cardpool) doesn't pay them (TCB) then TCB doesn't pay me.
Cardpool claims that they have no record of the transaction coming through TCB (despite the fact that TCB has a specific record of the complete transaction) which can only be achieved if I actually made the transaction through them. Cardpool, at no point has claimed they made a payment to TCB, and they have denied the transaction came through TCB, which would tend to indicate that not only aren't they claiming to have paid, but they actually didn't pay.
So there we have it. Cardpool is lying as to how much the cashback is supposed to be, and they are admitting they never paid TCB which has stated to me they aren't paying me because Cardpool didn't pay them. Cardpool claims I didn't go through TCB, TCB says otherwise. Then they tell me to take it up with TCB even though they have admitted they never paid TCB and TCB clearly states they don't pay me unless Cardpool pays them.
I don't know if they are deliberately trying to scam me or not. I suspect this is just a minor computer screw up, but its a screwup that favors them to the tune of $20 and its one that they have every opportunity to correct, but refuse to. Instead its just deny deny deny and stick their fingers in their ears (or maybe in this case, cover their eyes).
All I'm asking for is TWENTY DOLLARS! The TWENTY DOLLARS they legitimately owe me and have owed me for months. That's it! They agree there was a transaction of $500. TCB clearly shows that the payout was supposed to be 4% (you can go look at the website). TCB clearly has records of me making the transaction and indicating I wouldn't be paid because they weren't paid (something Cardpool has acknowledged). I'm not sure what else I can say here.
The way these people conduct business is disgusting.