CareWest Citrus Care

[redacted]
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[redacted]607   I'm still waiting for Traveler's to respond to the Revdex.com Thank you

Complaint[redacted]
I am rejecting this response because:I am not accepting the complaint be closed until my vehicle has actually been re-inspected for diminished value and a determination to my satisfaction has been met.
Sincerely,
[redacted]

A response was sent 7/26/2016..
"We have reviewed your inquiry and acknowledge your concern with the increase in your policy premium as a result of the upcoming residence address change. Based upon the garaging location of your vehicle, a territory is assigned for rating purposes.  The rating...

factor associated with your new territory is higher than your previous territory. While we understand that the change in your premium is not to your satisfaction, we still feel we are offering an outstanding product with a competitive price within the marketplace. To offset some of the increase, we do offer additional discounts through completion of an approved defensive driver course as well as enrollment in our electronic funds transfer billing program.
 
In light of our review, we are rating your policy correctly with the new address which is consistent and compliant with our filing with the [redacted] Department of Insurance. Again, we acknowledge your dissatisfaction with the rate increase but hope you will remain our customer."

A response was sent to Mr. [redacted] on 8/10/2015:
Travelers Claim Rep inspected the loss with you on March 31, 2014. 
He was able to provide coverage for the vandalism damage to the building
glass and associated items that were installed by you as a tenant betterment
and...

improvement.  He also provided
coverage for the loss of business income during the time of the loss.  Payments in the amount of $1,372.31 were
issued to you for the covered portion of the loss. 
In
addition, you claimed damage to the rooftop air conditioning unit as part of
the same vandalism loss.  Upon inspection
it was determined that the top grate, fan and other components inside the unit
was missing.  This damage is not
consistent with the vandalism loss to the front of the building.  Surveillance video showed the suspect
breaking the front glass of the building and running away.  The suspects would not have had access to the
roof during that time.
In
addition, Travelers inspected the same air conditioning unit with you on August
7, 2013 for a claim of theft/vandalism on July 24, 2013, under claim
[redacted].  At that time, the A/C unit was
not working as the fan and motor had been disconnected and was lying on the
bottom of the unit.  Travelers determined
there was no coverage for this loss and you were advised the same.
At
the time of this inspection, Travelers Claim Rep requested the repair invoices showing
that the unit had been repaired since the July, 2013 loss and was operational
at the time of this loss.  These invoices
were never received by Travelers.  Based
on the fact that the damage to the rooftop air conditioning unit is not
consistent or in close proximity with the type of damage found on the
surveillance video, no coverage was provided for this part of the loss.  There is also no indication that the unit was
repaired or operational after the initial inspection on August 7, 2013.  A denial letter for this portion of the loss
will be sent to you under separate cover.

A response was sent 11/5/2015:
"We regret that you do not agree with the premium charged for
your vehicle.  However, our review shows
the correction to be proper based on our rates and rules currently in effect. "

Complaint: [redacted]
I am rejecting this response because: the company has taken no steps towards resolving this issue. Instead, they have persistently called me in the morning when I'm on a subway with bad cell reception or during the hours that I specifically requested not to.I  received a statement saying the full 1,893 (not sure of exact amount because I'm at work and wasting more time on this incident) was paid in full from Stephanie. This is a blatant lie. I contacted the auto body shop and they told me that only a reduced amount of 1,700-something was paid. I asked for a Senior Manager from a non-[redacted] office to contact me so I can voice my complaint, they again have failed to deliver and instead have had Stephanie and Marcus (her direct supervisor) calling during the hours I specified I could not answer the phone. This company has demonstrated persistent incompetence and maid no attempt to take corrective action or compensate me in any way for their initial incompetence.
Sincerely,
[redacted]