CareWest Citrus Care

No response will be going to *** *** Travelers position remains unchanged

Complaint: ***
I am rejecting this response because:Yes, after many months of getting the run around from Travelers Insurance I did get new insuranceWith much time invested in attempting to update my policy, getting the run around from my agent, and the run around from Travelers as a whole I did contact my bank to further stop paymentI have paid renters insurance on a property I no longer resided in from September to October because Travelers refuses to cancel or update my policy to my new homeI find it funny that your requesting the in payment but not the renters paymentAll the money that I have invested in the renters insurance policy from September 2016-October I am physically outThe claims department has closed my request*** *** has closed my dispute with TravelersWhy would the company close and accept the dispute when in writing it states you can not go after the party for payment any longerI want Travelers as a whole to close this dispute so I no longer have to deal with their horrible servicesNot only have a spent money with your agency that I am very unhappy with, I have invested numerous hours to solve this issueThe company and my agent have very horrible customer service skillsFor the time invested dealing with this issue and winning the dispute via *** that Travelers accepted I am not enclosing payment.
Sincerely,
*** ***

An additional response was sent to *** *** 11/16/- no change to Travelers position

A response was sent to *** *** on 9/11/2015.At the time the policy was issued a replacement cost estimator evaluation resulted in an estimated replacement cost, policy was issued with coverage for the dwelling at $400,and was agreed to by both parties. An exterior inspection was
conducted by an outside frim and the replacement cost for the dwelling was $589,461. The policy increased coverage, and insured was notified. Since *** *** submitted additional documentation about his home and an updated replacement cost calculation for his home was completed, it was determined replacement cost coverage is $438,500, previously communicated to *** ***

A response was sent 12/23/2015:
Travelers completed an extensive review of the homeowner's policy and apologized for the service providedRegrettably, the notice she received dated 12/7/was mailed despite approval for reinstatement of the policy during a telephone conversation on 12/3/We
have shared her experience with the appropriate areas.
Per insured's request, we have cancelled her auto and homeowners policies as of December 10, 2015. A refund was mailed on December 17th in the amount of $683, with a credit for an additional $coming in the next 7-days for the revision of the cancellation to December 10th. In addition, a refund of $is scheduled to be deposited back into her bank account on December 24, for her automobile policy.
We're sorry that this experience ultimately resulted in the loss of her business. We thanked her again for this opportunity to review her account so that we may learn from her experience.
Contact information was provided should she wish to reach back out to Travelers

Complaint: ***
I am rejecting this superficial response because: The Travelers representative informed me that review period included four years, finding weather related claims. They also admitted their original letter was incorrect. Two of the weather claims the same incident but Travelers wanted them to be recorded as separate, at the start and conclusion of this past record setting winter. Total of all claims paid for homeowners has been less than $14,over the year period of review. I am a senior, long time customer and all of my policies have been exclusively with Travelers. I vehemently object to The Travelers Underwriting Department callously dumping long time customers from weather related (Act of God) instances. And, it wasn't like I got a new kitchen out of the insurance payments; only the basic, necessary, weather related repairs.Travelers is now refusing to refund my claimed expenses off-setting depreciation and has been extremely abrupt in their perfunctory review. I expect reinstatement, and refund of all added costs from their surprise notice to cancel my homeowners policy. Their actions, without warning or any notice of concern, put my *** mortgage in jeopardy, added expense finding an interim *** policy and adding previously covered liability from another company. Additionally, my group discounts with Travelers that I've worked to build up will now be lost. Lack of Travelers warning, relative short notice and insensitivity have added a great deal of unnecessary stress that should be required. Thank you
Sincerely,
*** ***

The following response was sent 2/17/2017.We send your renewal documents ahead of time to allow you the opportunity to review the important documents, and contact us if there are any changes needed As you noted in your inquiry, the primary factor contributing to the increase in your policy
premium was the paid loss on 5/24/Your renewal no longer includes a Loss Free discount, which is available for policies that are free from claims for a period of three or more yearsYour policy will automatically include the discount again when eligible I have reviewed your policy to see if there are available discounts that may help to reduce the renewal premiumTravelers offers a discount if you are to have a central station or direct fire alarm or burglar alarm system on your homeIf your home has one of these alarms installed, please contact *** *nsurance Agency to update your policy. I regret that you are dissatisfied with the change in your premiumWhile I understand and empathize with your disappointment, please know that your premium has been calculated based on our filed rules and rates in the State of Wisconsin, which apply to all policyholders. We appreciate your continued business through *** Insurance Agency, and look forward to taking care of your insurance needs in the years to come

A response was sent to 11/22/
We have thoroughly reviewed our policy records with information also provided
from the agency and we have revised the
cancellation dateBalance due is now $We will not
be communicating any information, positive or negative, to a credit bureau

A response was sent to Mr*** 6/30/2015.The letter indicates the timeline of payment made, and why there is an outstanding amount due

A response was sent 11/23/to the insured's named on the policy, Jonathan is the tenant.....claim has been reopened to investigate and determine if the additional fund should be issued for the work performed

A response was sent to *** ***l on July 15, from our *** Business Center. Travelers thoroughly reviewed our policy records and see that the policy was set to non-renew effective July 1, but the insured chose to cancel the home policy June 30, Travelers will not
offer any extension of time for repairs and also no reconsideration for reinstatement as the letter requesting proof of repairs was mailed on March 10, In light of this review, we decline to offer any refund of monies the insured may have borrowed to correct the conditions needed to the home

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We cannot identify a workers compensation claim, based on name, address and email information *** *** provided. We need additional information.....please provide claim number, insured name, Date of Loss and State in which this claim occurred so that we can identify the correct claim
office to address *** *** concerns. Thank you

Complaint: ***
I am rejecting this response because: This is just another delay by *** who has obviously lied to the Revdex.com and myself and just doesn't want to write a check that they oweIf *** Insurance has anything hire than an F- rating its to high!!!!! Please also note I work in the legal field and I know exactly what this company is up to and it is shameless you company should be ashamed of itself!
Sincerely,
*** ***

A response was sent 10/27/2016.....Auto claim was investigated, and discussed with claimant on October 21, 2016...due to the conflicting nature of the statements Travelers received, from insured driver and the driver of your vehicle, it is unable to accept liability for the auto accident

Claim manager confirmed that all repairs have been completed so complainant must return to auto repair shop for her concerns

A response has been sent from Travelers 6/4/
Thank you for
your recent inquiry through the Revdex.com (Revdex.com). We appreciate the opportunity to assist you
Please accept our
apologies for the delay you experienced with your cancellation request. We pride ourselves
on delivering an
exceptional customer experience and regret not meeting those expectations for
you.
We received the
signed cancellation request and a copy of the title; however, the title did not
reflect an exact date and was not easily legible.
Based on the
additional information you have provided, along with the documentation we
received on April 9th, I have processed the cancellation request
effective July 30, 2014. I updated your
mailing address to the address noted above and you can expect to receive a
refund check within the next 7-days under a
separate cover Unfortunately, we are
unable to credit the money back to your credit card due to *** regulations
Please feel free to contact me by phone (contact information was provided in the response letter)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory
to me.Travelers Insurance said it has canceled my mother's insurance policy, which is what I had originally requested.Thank you so much for your help
Sincerely,
*** ***

A response was sent to *** *** 4/6/2016, and his mother's policy has been cancelled as requested effective March 21,

A response was sent to *** ***, $refund was reapplied to ** policy as insured requested