CareWest Citrus Care

I got a call from the adjuster from Travelers on 11/08/I was told that they will make some adjustment of the labor rate and mail me the new estimate and extra payment.I received the new estimate and extra payment about week laterI have to reject the the new adjustment, because it is still short of $( see my last response on 11/18/) I rejected on 11/18/with Revdex.comI also send the Manager of Travelers a letter of my objectionI requested the extra payment of $to settle the claim Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***

A response was sent December 12, 2017....a supplemental payment has been made for vehicle repairs

A response was sent 4/18/to [redacted] We have reviewed our billing records and find that this transaction was reversed and was not processed against your account, meaning no additional funds were taken from your account Within the next few days, the pending transaction will no longer appear in your transaction history

A response was sent 10/5/2016..."It was a pleasure speaking with you this afternoon This letter is in response to your consumer inquirey and our discussions on October 5, at around pm As we discussed we will enlist the service of an independent engineering firm to investigate the damage to the septic system and to provide a detailed report We will request the independent engineer contacts you to schedule an inspection We will also request that once they have completed an investigation, they expidite the report.""

A follow up response was sent to [redacted] on March 22, from Troy L***, [redacted] Business Center The response advised [redacted] that an additional review of the inquiry was completed and verified the dates refunds specific to the automobile policy were sent to [redacted] 's credit card The response reiterated that the balance due is correct and clarified that the balance is for earned premium for insurance provided prior to the policy being cancelled Travelers' position remains the same and the request to waive the balance is declined

From: [redacted] ] Sent: Tuesday, August 02, 2:PM To: Revdex.com [redacted] Subject: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint [redacted] Hello This is the first email I received from the Revdex.com - yes I got a response from Travelers, although it did not contain copies as claimed I also feel it should have travelers responsibility to run my husbands information before adding him to the insurance if they have certain violations that result in not insuring people It sounds like they are not giving me all of the information, and now we have to pay for their mistake -Tara Abbey

A response was sent to [redacted] on 3/29/2016, and working with her bank, it was confirmed she received her refund

A response has been sent 12/16/ Your insurance application for Workers’ Compensation and exclusion form on file sent to Travelers by your agent only named you to be excluded; therefore, when the physical audit was completed, the auditor excluded you as the policy endorsement indicated It was not until you sent over the signed exclusion forms for [redacted] Change dated 12/12/attached to your complaint that we were able to determine that your intent was to also exclude the other two officers I worked with our Underwriter and they allowed an adjustment to your billing in the amount of $4,credit for the exposure charged on the audit for [redacted] Change

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: it is not a reputable way to treat the client Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: the company has taken no steps towards resolving this issueInstead, they have persistently called me in the morning when I'm on a subway with bad cell reception or during the hours that I specifically requested not to.I received a statement saying the full 1,(not sure of exact amount because I'm at work and wasting more time on this incident) was paid in full from StephanieThis is a blatant lieI contacted the auto body shop and they told me that only a reduced amount of 1,700-something was paidI asked for a Senior Manager from a non- [redacted] office to contact me so I can voice my complaint, they again have failed to deliver and instead have had Stephanie and Marcus (her direct supervisor) calling during the hours I specified I could not answer the phoneThis company has demonstrated persistent incompetence and maid no attempt to take corrective action or compensate me in any way for their initial incompetence Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:I will accept that the claim has been resolved once the reinspection has been completed and a satisfactory resolution has been met regarding the diminished value claim Sincerely, [redacted]

A response was sent 9/21/ "I am writing in response to your secondary inquiry to the Revdex.comThis letter is to acknowledge that your vehicle was damaged in a collision with our policyholder’s vehicle and that you have ongoing concerns regarding the level of customer service as well as diminished valueI am responding on behalf of Travelers Property Casualty Company of America (herein referred to as Travelers)I am hopeful that my email response to the questions you posed on September th has provided the needed clarification and understanding as it relates to the concerns you have outlinedIf you would like to discuss further, please reach out to me by email or phone at your convenience." Contact information was provided in this response letter

Complaint: [redacted] I am rejecting this response because: here is how I see the story.I go to a restaurant, and really feel like eating Hawaiian pizzaaccording to the menu, Large Hawaiian Pizza is $10, so I order oneI start eating it, right around I'm about half way done with the pizza, the server comes and apologetically informs me that there has been a "system processing error", and infarct the price of Large Hawaiian pizza is $22, so the difference in price will be added to my bill I'm not happy with the way that has been handled, so I get up and leave the restaurant A month latter the restaurant manager sends me a bill for $1, according to him I ate half of a pizza that's worth $22, and the price of the half pizza I ate then is $I only paid $10, so unless I pay the $difference, he would send me to collection.well, with that story I'm not a happy customer I'm not a happy customer with how I was billed from Travelers eitherIT IS NOT THE CUSTOMER RESPONSIBILITIES TO PAY FOR THE PROVIDERS MISTAKES(SYSTEM PROCESSING ERROR)! The error was not done by me, nor in my systemAnd no, you don't need to explain me the difference between pizza and car insurance coverage.The Facts:#1- I'm not happy with how the "system processing error" billing was handled.#2- I don't really care about $127, that amount of money won't really break my bank, that's just a numerical representation of Travelers mistake.The Questions:#1- Does Travelers care if I'm a happy customer?#2- Does Travelers care about $127?So unless Travelers would like to change how I feel, they really don't need to further respond Sincerely, [redacted]

A response was sent 12/8/2015: Contactor provided an estimate that did not match Travelers, Mr [redacted] discussed with the contractor his estimate and they agreed to charge $versus their original estimate of $ Mr [redacted] is awaiting a revised estimate from his contractor Once that occurs Travelers claim can confirm the amounts and negotiate any differences Although the process has not gone as smoothly as we all have wished, the claim representatives are sensitive to Mr [redacted] 's situation and apologize if their actions were not consistent with his expectation

Complaint: I am rejecting this response because: Sincerely, [redacted] My business name is [redacted] *** [redacted] [redacted] *** My policy number [redacted] This is the information you requested

A response was sent 12/2/with explanation of amount due, amount paid, amount remaining......issue was resolved and $was waived Also, credit score is not negatively impacted

Complaint: [redacted] I am rejecting this response because: They will not reply as they will not admit to any error on their endIf they do so, that will hurt their supposed claim Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: In their response to [redacted] insurance dept, they stated I requested refund of payment, which is not correctTheir rep chose to issue refund before payment even cleared, a previous rep said to place a stop payment which was doneIt appears their rep(s) made an error in refunding before they even received cleared paymentThis is not my fault and this information has been provided to my attorney in the event legal action is taken by Travelers in regard to this matter, a counter suit may be filed Sincerely, [redacted]

A response was sent to Ms [redacted] , 10/2/2015.A review of our policy records shows it will effective October 3, due to no Welcome Team interview Travelers attempted to reach Ms [redacted] by telephone on August 25, 2015, without success, therefore a letter was mailed to her in order to complete the brief telephone interview to confirm policy information and avoid cancellation Because Travelers did not receive a return call, a notice of cancellation was sent out by certified mail Ms [redacted] s' preference to use her P O Box address wsa not communicated to Travelers according to our recordsThe signed quote acceptance documents Travelers received from Ms [redacted] shows the [redacted] address To avoid cancellation, Ms [redacted] has been instructed to contact Travelers to complete that interview process