CareWest Citrus Care

Please direct [redacted] to the Connecticut Department of Insurance, since his complaint was responded to thru them.

A response has been sent 12/16/2015......
Your insurance application for Workers’ Compensation and exclusion form on file sent to Travelers by your agent only named you to be excluded; therefore, when the physical audit was completed, the auditor excluded you as the policy endorsement...

indicated. 
It was not until you sent over the signed exclusion forms for [redacted] * Change dated 12/12/13 attached to your complaint that we were able to determine that your intent was to also exclude the other two officers.
I worked with our Underwriter and they allowed an adjustment to your billing in the amount of $4,960 credit for the exposure charged on the audit for [redacted] Change.

A response was sent to Ms. [redacted], 10/2/2015.A review of our policy records shows it will effective October 3, 2015 due to no Welcome Team interview.  Travelers attempted to reach Ms. [redacted] by telephone on August 25, 2015, without success, therefore a letter was mailed to her in order to...

complete the brief telephone interview to confirm policy information and avoid cancellation.  Because Travelers did not receive a return call, a notice of cancellation was sent out by certified mail.  Ms. [redacted]s' preference to use her P O Box address wsa not communicated to Travelers according to our records. The signed quote acceptance documents Travelers received from Ms. [redacted] shows the [redacted] address.  To avoid cancellation, Ms. [redacted] has been instructed to contact Travelers to complete that interview process.

A response was sent 7/11/2016.  The inspection company evaluated the wrong home, and Travelers has offered to rescind the cancellation....contact info was provided in the response letter to call Travelers representative.

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

A response has been sent to Mr. [redacted] today, 10/26/2015.It outlined the amounts due, paid, and explained there was a system processing error when adding the 2015 Scion.
We regret that you do not agree with the premium charged to
you for your coverage.  However, our review
shows that...

the premium charged to be appropriate based on the coverage
provided.

A response was sent to [redacted] on 1/28/2016.
Cancellation of the Homesaver Policy was withdrawn and coverage continues without lapse.  It had to be reinstated via a new policy.
The Homeowners Renters Policy cancellation, can be reinstated if Travelers receives payment of $40.81 before...

February 27, 2016.

A response was sent 8/16/2016....
We have thoroughly reviewed our policy and billing records and see that all 4 refund checks totaling $540.39 that were reissued to you at your new address have been cashed since your inquiry was filed on August 2, 2016. We consider this matter resolved but are...

happy to answer any additional questions or concerns you may have. (contact information was provided in the response letter)

A response was sent 12/2/2016 with explanation of amount due, amount paid, amount remaining......issue was resolved and $12.03 was waived.  Also, credit score is not negatively impacted.

Company position upheld.  Auto repairs were completed and rental car paid in full.  No compensation will be provided for time lost with auto claim.

A response was sent December 12, 2017....a supplemental payment has been made for vehicle repairs.

A response was sent to Ms [redacted] 5/29/2015:
"We have been notified
by the Revdex.com of your concern regarding the above referenced
claim and specifically unpaid rental charges.
The allowed rental
time for this repair was 2 days.  The
rental over the allowed 2 days was not...

paid because it was related to an
assessment of prior, unrelated damage. 
You confirmed with Travelers claim professionals there was damage from a
prior accident. This discussion took place before you took the car to the shop
of your choice for repair.  During this
conversation, the claim professional explained that charges related to the
prior, unrelated damage would not be paid for under this claim."

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

A response was sent 6/27/2016 outlining the billing history, up to the policy cancellation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However,...

Travelers should have resolved this matter the first time I requested assistance, not the 11th and not due to the fact we had to contact the Revdex.com.
Sincerely,
[redacted]

A response was sent 8/30/2016...sorry we overlooked uploading to the website.......
We have completed a thorough review of your automobile policy billing and can confirm that the $480.50 balance due is correct. I have included a detailed account of your billing history prior to the cancellation of...

your policy effective October 24, 2015 for your review.

A response was sent to [redacted] as an apology for the service he experienced, and that his event is being reviewed by upper management.  Contact info was provided in case [redacted] needs to reach back out to us.

Travelers' claim manager reviewed the claim and discussed requirement for future payments.

A response was sent to Mr. [redacted], 12/16/2015.....We have completed an additional thorough review of the policy taking into account Mr. [redacted]'s longevity and multiple policies with Travelers. In light of this review, we respectfully decline to reinstate his homeowner’s policy.