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CareWest Citrus Care Reviews (226)

A response was sent to *** *** on 2/23/2016:
We have conducted a review of our records and note that your agent has cancelled this policy effective January 26, per your requestYour agent also removed the service fee and late charge that were applied on January 28thWith these
transactions, there is no balance due on your account
However, with our additional review, we agree that the late charge and service fee you were assessed in August should also be waived. As such, you can expect a refund under separate cover within the next ten days

A response was sent to Mr*** 6/23/2015.Mr*** entered into an agreement with *** *** ***, to assist in selling his vehicle. *** turned the car over to *** *** *** to facilitate the sale, which was where the theft of the vehicle occurredUpon
completing an investigation into Mr*** claim, *** has determined there is no coverage for the claim under ***'s policy. *** was not attending, servicing, repairing, parking or storing the vehicle when this loss occurred

Travelers' claim manager has agreed to pay for all needed repairs so the claim will be settled soon

Travelers position remains unchanged, therefore, another response will not be sent to *** ***

A response was sent 1/4/to ** *** as follows:
"You have requested payment for Additional Living Expenses (temporary housing) while your residence is deemed uninhabitable by mold growthOur investigation has determined the cause of the mold growth is water leaking from your hot water
heater, for a period of to months. As discussed via telephone, email & regular mail on 12/29/2015, since the constant or repeated seepage or leakage of water, or the presence of condensation of humidity that occurs over a period of days or more is not a peril Insured against, your policy does not provide coverage.
As a reference, I have provided the following section of your policy (Homeowners Policy Booklet, HO-(10/06), page 10), which explains this type of loss is not covered. (explanation of policy coverage is within the response letter)
This letter reflects the company’s final position regarding this claim. Our decision is based upon the information and documentation received in connection with our research of this claim. If you are aware of any new or different information or documentation that might lead us to reconsider our decision, please contact us immediately."

Complaint: ***
I am rejecting this response because:The appraiser that was assigned to contact me was apparently *** *** *** who in my original complaint was a huge part of the issueI had already notified Traveler's Insurance that *** *** was not to contact me in any way back in July of this yearI did not appreciate having her call my phone and wake me up two days in s row; I also received an email from herI notified *** *** that she was contacting me and that I did not appreciate someone instructing her to contact meI asked due to her prior behavior I would very obviously like for someone else to complete the reinspection* *** *** emailed me back and started he would be coming to do the reinspection today (10/07/2016) at approximately 2:15pmAgain, as I've started numerous times before, I will accept the claim has having been resolved once the reinspection has been completed and an outcome to my satisfaction has been determined
Sincerely,
*** ***

A response was sent to Mr*** on June 26,
"We
have cancelled your policy effective the last renewal date of November 26,
Your balance due is $We have communicated this with our collections
partners and you should not receive any further correspondence."

A response was sent to Ms *** 6/16/2015.The notes from the account were reviewed and she should have received the $refund. An additional $is being refunded and should reach her account within business daysContact information has been provided in the response letter in case she
has not received that $refund

A response was sent to Mr.*** on 11/17/2015.Travelers has reviewed it's records, and it is clear that Mr *** was upset that hisTravelers policy was not
renewed based on loss historyHowever, it appears that Mr***'s concern is focused
on the perception that this action was taken
solely due to the weather-related
claims that occurred last winterThis is not accurateIn addition to those
claims, there were two other claims that occurred within the review period for
a total of fourThis was the foundation for our decision."

Please refer to the last letter of 9/28/2016, in which, Travelers is awaiting a response for a time to reinspect the vehicle

A response was sent to *** *** on 3/23/2018. Travelers is not able to offer premium waiver for one month, however, can suspend billing for one month.....please contact service team at the number provided in the letter to accept this offer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***e

A response was sent to Mr***:
Your complaint was related to our recent nonrenewal of your
homeowners policy, which it appears you view as unfairI reviewed our records
and found that there have been two paid claims in the past year, and three in
the past five years including history
prior to coming to Travelers
Like other insurers, Travelers has developed guidelines to
assist in identifying eligibility for the various policies that we offer
Unfortunately, the loss history on your policy exceeds the amount allowable
under these guidelinesThis is the foundation for the decision

Complaint: ***
I am rejecting this response because:This estimated is made by the insurance companyThe car should be total loss and they made mistakes when they did estimated
Therefore, they should pay for their mistakesThe company said: The car has already repairedis not RELEVANT to this issue since they made wrong decision to repair a car which should be a total lossHowever, for me, the car is unsafe to drive and I should not suffer the result from their wrong decisionTherefore, I do not accept the response made by the business to resolve this complaint because they do nothing about their mistakes
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: Repair shop called me one day into repair regarding damage under the bumper and the Claim Adjuster did NOT go out to see the car until "day 2" of repair prolonging the repairThis time frame is not my fault nor does it have anything to do with any prior damage, because there wasn't any prior damageI have cell phone records showing the time frame of when repair shop contacted me and Travelers Insurance, which clearly shows that the added day was due to Travelers not responding to repair shop in the same dayI find that Travelers is facing an integrity issue in regards to "prior" damage and doing their job in a timely fashionThe prolonged day has nothing to do with me as I can not force Travelers to do their job
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: This company has ruined me financially and I don't want anyone else to have to go through what they put me through
Sincerely,
*** ***

A response has been sent as follows:Mr*** has
presented a concern that he did not timely receive temporary total disability
checksIn this particular case, Mr
*** checks were issued timely (6-25-and 7-2-15) however, the address
selected for delivery was left blank and the
checks did not reach Mr***
Upon learning of the oversight, a stop pay to void the checks was
initiated. On 7-10-15, the adjuster
spoke to Mr*** attorney and a manual check was prepared to expedite the
issueAdditionally, another check was prepared on 7-16-for $833.85, to
bring the file financially whole.
At this time Mr*** has been
paid the proper amountAppropriate financial diaries are in place to ensure
timely and accurately issuance of checks moving forwardThe address issue
involving the PO Box vs physical address has been updated to eliminate any
further check issues
We
look forward to working with Mr*** and his attorney to ensure that all
payments owed on the file are addressed accurately and timely

A response was sent 10/11/explaining Travelers position, Unfortunately, the claim was reassigned to a new Claim Professional when *** was out of the officeWe apologize for any delays in this process in addition to any lack of communicationRegarding the mortgage company, we
have reissued the payment to you with the new mortgage company, and we understand that you have been successful in processing that check with themWe have recently processed additional payments to you based on the email you have providedWe will work to have the final supplement payment processed as soon as possible

A response was sent 11/8/detailing the claim and resulted in.....In response to the present claim, any items of “custom equipment” were taken into consideration and the ACV of the vehicle was determined to be $14,325.19. This amount was tendered to the insured on 10/24/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

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Address: 9440 Citrus Ave., Fontana, New Jersey, United States, 92335

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