Carfinance.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The next step should be obvious They admit getting information from another company who as you can see got it from another and anotherI purchased my automobile through [redacted] ***I had already made the purchase and had accepted deliveryWhy one month later are these companies popping up out of nowhereI clearly had no need of them at allI want a written contract with my actual signatureI will take this up with civil court because there are so many companies that did a hard inquiresI have stated I am working with [redacted] to remove companies that cause these problemsThis company needs to understand I am not going away and will fight until they all remove the information from my credit reportsRegards, [redacted] ***

January 28, [redacted] RE: Revdex.com Complaint – [redacted] Account Number – [redacted] Dear [redacted] , Thank you for bringing your concerns to the surface through the Revdex.com on 01/27/CarFinance strives to deliver excellent service to every customerCarFinance would like to apologize for the inconvenience you had to endure We at CarFinance take every complaint seriously and this matter has been forwarded to the Office of the PresidentWe have looked into your account, and your payment was posted to the account yesterday (1/27/2016)The payment has also been back dated to the date it was received on which is 1/25/When payments are received, they can take up to hours to reflect on the account, but will always be backdated to the date it was originally received on In regards to the representative you had spoken with, we will forward the complaint over to the supervisor(s) of that team and coaching will be issued To ensure that you don’t get any more collections calls, we invite you to check out our website at [redacted] From there, you can set up the account for automatic monthly payments through your checking account with no fee, that way the payment will be received and processed that same dayIf you would like assistance with setting up the process, please do not hesitate to contact our Customer Service team at [redacted] Thank you, [redacted] CarFinance Capital Office of the President

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I do not except this response, because in the initial contact that was sent by Car Finance.com they already new the value of my vehicle and after obtaining more information I was sent an email from [redacted] ***, Vice Presidet of operations that stated "Congratulations [redacted] *your loan application has been approved!" After receiving the email, I then called and was told again that, I had been approved I feel that they obtained all of my personal information and at the same time they were giving me information Car Finance.com has put me in a tough spot, and it seems they can to this to anyone and just say "We're Sorry" they did simply did not deliver on any of the promises they made Regards, [redacted] ***

Good afternoon,Our supervisor will be calling you back today at the home number we have on file ending in *** [redacted] has attempted several attempts to contact you since Friday May An attempt was made yesterday 5/26/at about 6:39pm Central Time, a voicemail was left asking for you to contact us backA call was placed again on 5/22/at 4:Central Time with no answer but a voicemail was left as wellIf there is a better number for him to contact you, please let us know

June 1, [redacted] ***RE: Revdex.com Complaint – [redacted] Account Number - [redacted] Dear [redacted] ***,Thank you for bringing your concerns to the surface through the BetterBusiness Bureau on 05/20/CarFinance strives to deliver excellent serviceto every customerCarFinance would like to apologize for the inconvenience youhad to endure surrounding your accountWe at CarFinance take every complaint seriously and this matter hasbeen forwarded to the Office of the PresidentUpon looking at your account, wesee that as a courtesy we had waived the last late charge that was assessed onyour accountThe account at this time is still due for a payment of $tobring it completely currentIf you have any questions or concerns, please feel free to contactCustomer Service at [redacted] .Thank you, [redacted] ***CarFinance CapitalOffice of the President

July 7, [redacted] RE: Revdex.com Complaint – [redacted] Account Number – [redacted] Dear [redacted] , Thank you for bringing your concerns to the surface through the Revdex.com on 07/06/CarFinance strives to deliver excellent service to every customerCarFinance would like to apologize for the inconvenience you had to endureWe at CarFinance take every complaint seriously and this matter has been forwarded to the Office of the PresidentWe have reviewed your account and have reached out to our accounting departmentWe have been advised by them that the refund check of $104.76, check number [redacted] was processed and sent out on 07/01/If you have any additional questions or concerns during this time, please feel free to contact Customer Service at [redacted] or via email at [redacted] Thank you, [redacted] Office of the President CarFinance Capital a Flagship Credit Company

September 22, [redacted] **75th Avenue Ct East [redacted] ***RE: Revdex.com Complaint – [redacted] Account Number - [redacted] Dear [redacted] **,We have checked on the status of the refund check, and UPS has statedthat you have received and signed for the package on 09/21/Once again, wesincerely apologize for the inconvenience you have had to endure surroundingyour account as well as the delay in the refund check being sent out Thank you, [redacted] ***CarFinance CapitalOffice of the President

I would like to pay my car payment without any late fees for this monthI attempted to pay my car payment for the month of October yesterday when I was being mistreatedIt would be nice to have no car payment for this month due to their extremely poor customer service

May 7, [redacted] *** RE: Revdex.com Complaint – [redacted] Account Number - [redacted] Dear [redacted] **,Thank you for bringing your concerns to the surface throughthe Revdex.com on 05/06/CarFinance strives to deliverexcellent service to every customerCarFinance would like to apologize for theinconvenience you had to endure surrounding your accountWe at CarFinance take every complaint seriously and thismatter has been forwarded to the Office of thePresidentIn regards to the missing payment, it has been located in oursystemIt was received and processed on 03/16/2015, but for reasons unknownwas not posted to your accountWe have submitted an email over to ourAccounting Department to get the payment posted to your accountWe will alsosubmit an update to the credit bureaus to remove the late marks on your creditreportWe ask that you allow about hours for everything to be updatedaccordinglyIf there is anything else that wemay assist you with, please do not hesitate to contact us [redacted] or via email at [redacted] .Once again, we sincerely apologize for any inconvenience that this may havecaused Thank you, [redacted] ***CarFinance CapitalOffice of the President

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regardless of what the contract say or said, that is not what I was told by your customer service representative If I had been told that, I would have paid it at that time The other issue is one of being charged "late fees" when the payment isn't late This is a tactic that to collect additional monies and using the contract as a crutch to assess such fees Again, because your customer service rep, did not advise of this stipulation, I am requesting to have the fees waived No other alternative is acceptable I am sure you have a recording of this call since you record them for quality assurance This is a perfect example of when those should be pulled out and verified Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Problem: I currently have an auto loan financed through CarFinance, I fell into a severe financial hardship and am approaching days late on my paymentsI called CarFinance today at [redacted] I prompted through the directories by SSN and got to a male agentThe male collections rep was NOT friendly by any meansI understand collections, its what I do now and i've been in the business for more than half of my adult careerI tried to explain my situation but this man kept interrupting and telling me to make the paymentI told him I tried yesterday online to make a payment, but their system rejected it stating I have to pay at least $580.?? as a minimumI was unable to make the payment and utilized the funds for another billThe agent kept stating I am in violation of my contract over and over, and that "they can come pick it up whenever." I asked the agent what is the cutoff date for the car to be repossed, the agent refused to give me a date, he said there is no dateI told him there has to be, as a company wouldn't allow a 5-figure debt to be decided by an hourly collections rep, I advised him it simply cannot be just randomAgain the agent refused a date and said I am approaching months late, or in my opinion days on TuesdaySince the agent was refusing to provide me with an answer to the question, I asked for his managerHe REFUSEDHe kept repeating (while interrupting me) "I AM THE ACCOUNT MANAGER." I advised him I understand collections and inbound calls quite well, but I want to talk to his office supervisor, he advised me there is no one there and I can only talk to him, I told him that is unacceptableI advised him I want a callback Monday, he said he'd call me, I told him I NEVER want another call from him or to never talk to him again, as he is RUDE, DISRESPECTFUL, and VERY UNFRIENDLYHe kept saying he would still call me MondayKept asking for the payment, I asked for a manager call back and the agent HUNG UP ON ME!!!Desired Outcome: I want a contact from the CEO of CarFinance, or an executive-type member that understands federal harassment laws, and collections practices lawsI WANT that phone call reviewed that began at 12:07pm CST 11-28-and lasted roughly minutesI want to know this agent will never treat another customer like he treated meI also want them to cease all collections from agents on his level, and only want to be contacted by real customer service reps that will not lie to me and hang up on meI want to pay this down and get it taken care of, getting hung up on won't allow me to do thatI want to know the policy on vehicle repossession, along with a payoff quote dated 1/31/2016, Thank You Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I never submitted an application to [redacted] LendingThe other companies such as [redacted] admitte they had no receipt or knowledge of an actual applicationThis was simply an inquiry by [redacted] to input the amount of your current car loan and interest rate, then [redacted] Lending pops up and states they can lower it, but what they don't tell you is that they increase the loan term by yrsand when the same info is used your payment actually increasesThe other companies have all issued a letter stating this was third party info they relied on and assumed I had filled out a credit appIf they do not want to do this, produce the credit app Regards, [redacted]

February 16, 2016 [redacted] RE: BBB Complaint – [redacted] Account Number – N/A Dear [redacted] ***, Thank you for bringing your concerns to the surface through the RevDex.com on 02/15/2016. CarFinance strives to deliver excellent service to... every customer. CarFinance would like to apologize for the inconvenience you had to endure. We at CarFinance take every complaint seriously and this matter has been forwarded to the Office of the President. We have looked into the application that was received, and we have received an application from [redacted] . [redacted] is a third party company that we work with. [redacted] assists customers that are interested in financing an auto loan, so they will send out your application to all the finance companies that they work with, to find you the best deal. Thank you, [redacted] CarFinance Capital Office of the President

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Problem: I started refinance with Carfinance 12/2015 everything appeared to be fine until I started getting these harassing phone calls. The first call I got staring I was behind on my payments I was very irate because I make my payments with bill pay at my bank. I asked to speak to manager he asked if I can send statement from bank over to manager [redacted] ***. I sent it over we reviewed she is saying it's the banks fault while [redacted] was on the phone I went to bank the bank clerk [redacted] verified and spoke to [redacted] telling her that the payment were made by this bank an the the money is not in the account [redacted] asked me to have bank stop payment and she will take payment over the phone and waive fee. She then told me it's not my fault I told her my check is sitting on someone's desk. She placed me on hold for a very long time until we got disconnected. I emailed her immediately told her I want my account fixed 9/1/16 she responded by saying call office I kept getting her voicemail I received payment back from bank called her she never returned my calls I sent several emails. I sent payment back thru bank on 10/3. I find out today another payment was not cashed by carfinance from 8/1. I called bank again they are saying it's carfinance fault the check is there sitting on someone's desk then I find out they sent someone for my car. I have documents from bank. Carfinance needs to take responsibility of those checks because my bank Huntington doesn't change where they send the payment to carfinance has got multiple payments some they cash some they don't.Desired Outcome: The payment processing center is not doing their job my bank has sent at least two checks that were never cashed by flagship carfinance. I have to go to bank again for another $31 stop payment fee because carfinance aren't cashing my banks checks. I would like my late fees resolved by company and things current. This is unfair I'm being treated like it's my fault when I'm make payments. [redacted] says it takes 10days to cash checks that shouldn't be on consumer. I want this resolved I am so disappointed . I also would like correction to my credit report. Sorry I had to go this far but the people who answer the phone are very rude and don't care. Regards, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I still do not have confirmation that the extension was granted or that any of my information was received it's been well over a week now since I sent everything in and as stated the original case open here was due to the lack of website availability and I will not close this until that becomes available again a customer who cannot physically go to a location should be able to access their account online especially a company who portrays himself to be online thank you
Regards,
*** ***

February 3, 2015*** ***
*** *** *** **
*** *** ** *** *** *** * ***
*** *** * ***Dear *** ***,Thank you for bringing your concerns to the surface throughthe Revdex.com on 01/20/CarFinance strives to deliverexcellent
service to every customerCarFinance would like to apologize for theinconvenience you had to endure surrounding your account. We at CarFinance take every complaint seriously and thismatter has been forwarded to the Office of the PresidentWith that said,management has been involved to address your concerns. Management hasspoken with the representative involved and this issue has beenaddressed. In regards to your complaint you showed a desired resolutionthat we no longer communicate with you via phone. We have since placed aCease and Desist on your account, and have made note that you would like to becontacted only via email. In the future, should you ever decide that phonecommunication is allow please feel free to notify us as we would be more thanhappy to remove this cease and desist. Please also know that if you needassistance with your account or have any further questions or concerns, pleasefeel free to send an email to our Customer Service Department at [email protected] look forward to doing continued business with you, and we hope we can startover with a fresh relationship with you. Thank you,*** ***CarFinance CapitalOffice of the President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We appreciate you bringing this matter to our attention As *** Credit Acceptance LLC values its customers, it takes each review seriously and welcomes the opportunity to assist its customers as effectively as possible While *** cannot respond publicly to the customer’s
allegations out of respect for the customer’s privacy, *** is in the process of completing a thorough investigation of the customer’s concerns A written response will be sent directly to the customer, and we ask that the customer please allow sufficient time for delivery. We ask the customer to contact us directly should there be any additional questions or concerns