Carpet America

RE: Revdex.com Complaint ID#: ***
Hello,
Thank you for your follmessageThe University of Phoenix has reviewed this complaint and responded directly to the complainant via USPS mailDue to privacy laws the University of Phoenix cannot release the results of our findings or
communications with the complainant without the required written authorization
If you need additional details that will enable you to close this issue, please contact the complainant
Best regards,

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
we will accept this offer of $*** and consider the matter closed upon receiving the check Please mail payment to *** *** *** *** *** ** ***thank you!
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

Hello,
We are unable to locate your account to review your concernsPlease provide your ***, *** or last digits of your ***
Thank you

RE: Complaint # *** Ms*** * *** Dear Ms***: Thank you for your follmessageThe University of Phoenix has reviewed this complaint submitted by Ms*** and responded directly to the complainant Due to privacy laws the
University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization If you need additional details that will enable you to close this issue, please contact the complainant Best regards,Joel R***Dispute Management Administrator University of PhoenixOffice of Dispute Management South Riverpoint Parkway, Phoenix AZ 85040Mail Stop: CF-S907Phone: ###-###-#### Fax: ###-###-####***

RE: *** The University of Phoenix has reviewed this complaint submitted by Mr*** and responded directly to the complainant Due to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required
written authorization If you need additional details that will enable you to close this issue, please contact the complainant Best regards, Tondra C***, MBA/HRM Senior ManagerUniversity of Phoenix Office of Dispute Management *** ** *** *** *** ** ***
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RE: ***
Thank you for your follmessageThe University of Phoenix has reviewed this complaint submitted by Ms*** and responded directly to the complainant
Due to privacy laws the University of Phoenix cannot release the results of our findings or
communications with the complainant without the required written authorization
If you need additional details that will enable you to close this issue, please contact the complainant
Best regards,
Tondra R***, MBA/HRM
Senior Manager
University of Phoenix
Office of Dispute Management
SRiverpoint Parkway, Phoenix, AZ
Mail Stop: CF-S
Phone ###-###-#### Fax ###-###-####
email: ***@phoenix.edu

I do accept the response from UOP because I have many good faith attempts to resolve this matter since and its almost This is the first time I have heard any nonsense to send a release of information form they didn't request one from the CFPBI will sign the release of information form if that is what I need to do to get this issue resolvedThe only attempts UOP has made was to send me letter from their collection agency FBCS demanding payment and several phone calls telling me I better pay the $760.00 they never made any attempts to address this matter completelyMatter of fact the FBCS debt collection agency was very rude and told me if I did pay the money they did not have the authority to delete the account off my credit reportI told them not to contact me anymore and why are they collecting monies for a company if they cant doing much more than collect what assurance does anyone have of this being deleted/satisfied on their credit report without any negative and condescending remarksI then told them that I will address this matter with UOP myselfPlease see all of the letters I sent to UOP

RE: Complaint Number *** Thank you for your follmessageThe University of Phoenix has reviewed this complaint submitted by T*** and responded directly to the complainantDue to privacy laws the University of Phoenix cannot release the results of our findings or communications with
the complainant without the required written authorizationIf you need additional details that will enable you to close this issue, please contact the complainantBest regards, Tondra R***, MBA/HRM Senior Manager University of Phoenix Office of Dispute Management *** ** *** *** ** ***
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RE: Revdex.com Complaint # ***
Dear Ms***
We are in receipt of the student’s incomplete FERPA Release formAs such, the University of Phoenix is unable to release the results of our findings or communications with the complainant at this timeIf you need additional details that will enable you to close this issue, please contact the complainant
Best regards,

Dear Ms***:This letter is in response to the complaint you filed with the Revdex.com (Revdex.com) concerning your student account with the University of Phoenix.In review of University records, we found that you enrolled in the Associate of Arts Concentration in Foundations of Business
(AAFB) degree program in December 2011, selecting financial aid (Title IV Funding) as your primary payment option. Your 2011/financial aid application was last certified with an academic year/loan period of March 26, through July 15, 2013, and included a 12/credit splitThis means you were required to complete credits to earn the funds awarded in the first disbursement period, before becoming eligible for the second disbursementAdditionally, you were required to earn credits to fulfill the academic year requirementsThe first disbursements of $2,in unsubsidized loan funds, $1,in subsidized loan funds, and $2,in Pell grant funds posted to your account on April and April 10, 2012.Tuition and fees for attendance in your first disbursement period totaled $5,An adjustment of $was applied to your account on August 6, The University issued a credit balance refund to you of $2,on April 13, You remitted a $payment on September 29, As a result, your account reflected a $balance upon the completion of the credit requirement of your first disbursement period on October 1, 2012.After continuing your second disbursement period, the second disbursement of $2,in unsubsidized loan funds, $1,in subsidized loan funds, and $2,in Pell grant funds posted to your account on October and October 19, The University issued a credit balance refund of $2,to you on October 24, It is important to note that funds issued to the student as “excess” are not considered “earned” until all disbursement period requirements have been met. You did not complete the second disbursement period requirements when you did not return to class after dropping your HUM/classYour last date of attendance was recorded as November 30, The University was obligated to perform a ROTIV funds calculation based on federal Title IV guidelinesThe calculation is to determine the percentage of funds earned for the disbursement period, which is based on courses that were successfully completedCourses that are retaken, withdrawn, or failed are not considered courses that were successfully completedThrough the ROTIV calculation, it was determined you were eligible to retain $3,of the $7,in Title IV funds disbursed to your account in your second disbursement period; however, as reflected on the enclosed account history, the University was required to return the remaining amount of $3,to the lender as it was considered unearnedWhile the funds returned reduced your account balance with the lender, it left a shortfall and balance due on your UOPX account.In your second disbursement period, you received a non-passing grade in COM/and you dropped HUM/The prorated cost of tuition and fees for your attendance in these courses totaled $2,As a result, your account reflected a balance due of $1,after unearned funds were returned to the lenderPlease reference the following breakdown of your University account:Title IV Loan/Pell Grant Funds Disbursed ($15,004.00)Student Payments ($45.00)Internal Adjustments ($250.80)Total Credits ($15,299.80)Tuition/Fees $7,745.80Credit Balance Funds to Student $5,004.00Funds Returned to Lender $3,641.00Total Debits $16,390.80Account Balance $1,091.00Records reflect you elected to return to the University, and were scheduled to start your second attempt of COM/on January 14, Upon your return the campus initiated a recovery of Title IV funds that were previously returned to your lenderThe recovered first disbursement of $1,in unsubsidized loan funds and $in subsidized loan funds posted to your account on February 4, The recovered second disbursement of $1,in unsubsidized loan funds and $in subsidized loan funds posted to your account on February 7, You once again did not complete the second disbursement period requirements when you did not return to class after dropping your second attempt of COM/Your last date of attendance was recorded as February 12, The University was obligated to perform a ROTIV funds calculation based on federal Title IV guidelinesThrough the ROTIV calculation, it was determined you were eligible to retain $of the $3,you received in recovered Title IV funds disbursed to your account; however, as reflected on the enclosed account history, the University was required to return the remaining amount of $3,to the lender as it was considered unearnedWhile the funds returned reduced your account balance with the lender, it left a shortfall and balance due on your UOPX account.You dropped COM/after three weeks of attendanceThe prorated cost of tuition and fees for your attendance in this course totaled $Your account reflected a prior account balance of $1,As a result, your account reflects a balance due of $1,after unearned funds were returned to the lenderPlease reference the following breakdown of your University account:Recovered Title IV Loan Funds Disbursed ($3,623.00)Total Credits ($3,623.00)Tuition/Fees $391.05Prior Account Balance $1,091.00Funds Returned to Lender $3,351.00Total Debits $4,833.05Balance Due $1,210.05Your attendance in class is voluntary and constitutes accepting the services provided and your acceptance of the applicable feesYou were provided with the academic and financial policies in the student catalog, with information regarding the costs of tuition upon enrollmentYou signed documents for your admissions to the University, which included your acknowledgement of the hardware and software requirements for attendance, and your agreement with the policies provided and the financial obligations associated with enrollment in the University of PhoenixYou may request copies of these and other enrollment documents through the Office of Admissions and Records at ###-###-####. The University recognizes your concerns regarding your account balanceFederal financial aid is awarded to you under the assumption that you will attend school for the entire period for which the assistance is awardedFailure to meet the requirements established for the award year at the time of your withdrawal will result in unearned funds being returned to your lender after the ROTIV calculation is completedRecords reflect you completed credits in your second disbursement periodTherefore, the balance of $1,due to the University is a result of institutional charges that remained on your account after the ROTIV calculation was completed, as explained above. According to the Enrollment Agreement you signed on December 16, 2011, you acknowledged the following: I have received access to the University of Phoenix Academic Catalog during the admission application processThe catalog is also available on my student website (https://ecampus.phoenix.edu)I understand the requirements for my course of study are detailed in the catalog, which is considered part of this Enrollment AgreementIt contains admission and degree completion requirements; program objectives and length; tuition schedules; fees; and all policies, including those for cancellation or refundI understand that it is my responsibility to read and understand the contents of the catalog and that I should ask questions if I do not understand something in it or need further clarificationFor your reference, a copy of this letter will be sent to you via regular U.Smail along with a copy of your electronically signed/dated Enrollment Agreement and Account History. Records reflect that during your enrollment campus representatives properly discussed your selected payment plan of financial aid, return to lender, and recovery of fundsOn March 25, 2013, your finance representative explained via phone your account balance, return to lender, out-of-pocket obligations, and your optionsYou informed your finance advisor that you did not plan on attending anymore and could not do anything about the balanceYour finance advisor discussed the collection processThe campus can hold accounts for a limited timeWhen campus representatives exhausted all efforts to collect the balance due, your account was authorized for transfer to collections on March 26, for additional balance resolution effortsFurthermore, on June 6, 2013, you contacted the campus regarding your account balanceFinance Representative MsSharyn Depriest discussed your account balance and offered to send you an account breakdown. Ms***, we appreciate you taking the time to address your concerns and empathize with your personal situationAfter completing a thorough review of your account, the University has found the balance due of $1,to be valid and correctAt this time we respectfully deny your request as we have determined that the University representatives provided proper guidance consistent with the status of your account and concerns at the time of your inquiries.The amount due to the University of $1,has been assigned to the collection agency Asset Recovery Solutions (ARS)If you would like to resolve the balance due of $1,now, please contact an ARS representative at ###-###-#### regarding payment options. With regards to your official transcripts, students are required to clear any indebtedness to the University before transcripts for any program will be released to the student or another educational institutionOnce the balance due of $1,has been resolved and your account reflects a $balance, you may request your transcripts by contacting the Office of Admissions and Records at ###-###-####.In order for our campus to remain in compliance with FERPA (Family Educational Rights and Privacy Act) regulations, the details of our review will not be forwarded to the Revdex.com without your written consent If you would like us to disclose the results of our review to the Revdex.com, please complete the attached FERPA Release Form and fax it to ###-###-#### If you still have access to your student website, you can submit this form electronically as outlined in the following steps:• Login to e-Campus: https://ecampus.phoenix.edu/portal/portal/public/login.aspx• Click on the Program tab• Under Services, click on Request FERPA Release and follow the instructionsOnce received, a copy of this letter will be forwarded to the Revdex.comPlease keep in mind that you may forward a copy of this letter to the Revdex.com to expedite their receipt as they are requesting this to further review this matter.We hope you find this review informative regarding your account with the University and we wish you the best in all your educational and professional endeavorsIf you have any further questions, please do not hesitate to contact us.Sincerely,Mayra M***, MBACampus Complaint Officer

How do I express written consent for the University of Phoenix to communicate with the Revdex.com?

RE: Complaint # *** *** *** Dear MsRodesno: Thank you for your follmessageThe University of Phoenix has reviewed this complaint submitted by *** *** and responded directly to the complainantDue to privacy laws the University of Phoenix cannot release the results of
our findings or communications with the complainant without the required written authorizationIf you need additional details that will enable you to close this issue, please contact the complainantBest regards,Joel R***Dispute Management Administrator University of PhoenixOffice of Dispute Management South Riverpoint Parkway, Phoenix AZ 85040Mail Stop: CF-S907Phone: ###-###-#### Fax: ###-###-####***@phoenix.edu

Thank you for providing us with the opportunity to review this matter.We have reviewed Mr***'s concerns on a number of occasions and have responded accordingly. At this time, we have not been provided with any new information that would change our prior reply. Kind regards, Tondra R***, MBA/HRM Senior ManagerUniversity of Phoenix Office of Dispute Management *** ** *** ***, Phoenix, AZ 85040Mail Stop: CF-S907Phone ###-###-#### Fax ###-###-####email: ***

We have consistently corresponded with Ms*** regarding her concerns and have worked diligently in our efforts. We regret that she is not pleased with the reply. In order for the university to remain in compliance with FERPA (Family Educational Rights and Privacy Act) regulations, the details of our review will not be forwarded to the Revdex.com without her written consent. We have provided Ms*** with the FERPA release form. If you would like us to disclose the results of her review, please encourage her to complete and return the formKind regards, Tondra R***, MBA/HRM Senior Manager University of Phoenix Office of Dispute Management *** ** *** *** *** ** *** Mail Stop: CF-SPhone *** *** *** email: ***

RE: Complaint # 11793374 *** *** Dear MsRodesno: Thank you for your follmessageThe University of Phoenix has reviewed this complaint submitted by *** *** and responded directly to the complainant Due to privacy laws the University of
Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization If you need additional details that will enable you to close this issue, please contact the complainant Best regards,Joel R***Dispute Management Administrator University of PhoenixOffice of Dispute Management *** *** *** *** *** ** ***
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RE: Complaint # *** Ms*** Dear Ms***: Thank you for your follmessageThe University of Phoenix has reviewed this complaint submitted by Ms*** and responded directly to the complainant Due to privacy laws the University
of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization If you need additional details that will enable you to close this issue, please contact the complainant Best regards,Joel R***Dispute Management Administrator University of PhoenixOffice of Dispute Management South Riverpoint Parkway, Phoenix AZ 85040Mail Stop: CF-S907Phone: ###-###-#### Fax: ###-###-####***

Hello, Thank you for your follmessageThe University of Phoenix has reviewed this complaint and responded directly to the complainant via USPS mailDue to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant
without the required written authorization If you need additional details that will enable you to close this issue, please contact the complainant

RE: Complaint # *** Ms***
Dear Ms***
Thank you for your follmessageThe University of Phoenix has reviewed this complaint submitted by Ms. *** and responded directly to the complainant
Due to privacy laws the
University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization
If you need additional details that will enable you to close this issue, please contact the complainant
Best regards,
Joel R***
Dispute Management Administrator
University of Phoenix
Office of Dispute Management
South Riverpoint Parkway, Phoenix AZ
Mail Stop: CF-S
Phone: ###-###-#### Fax: ###-###-####
***

RE: Complaint # *** Mr***
Dear Ms***:
Thank you for your follmessageThe University of Phoenix has reviewed this complaint submitted by Mr*** and responded directly to the complainant
Due to privacy laws the
University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization
If you need additional details that will enable you to close this issue, please contact the complainant
Best regards,
Joel R***
Dispute Management Coordinator
University of Phoenix
Office of Dispute Management
South Riverpoint Parkway, Phoenix AZ
Mail Stop: CF-S
Phone: ###-###-#### Fax: ###-###-####
***

RE: Complaint # *** *** *** Dear MsRodesno: Thank you for your follmessageThe University of Phoenix has reviewed this complaint submitted by *** *** and responded directly to the complainantDue to privacy laws the University of Phoenix cannot release the results of our
findings or communications with the complainant without the required written authorizationIf you need additional details that will enable you to close this issue, please contact the complainantBest regards,Joel R***Dispute Management Administrator University of PhoenixOffice of Dispute Management *** *** *** *** *** ** ***
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