Carpet America

RE: Complaint # *** *** *** Dear MsRodesno: Thank you for your follmessageThe University of Phoenix has reviewed this complaint submitted by *** *** and responded directly to the complainantDue to privacy laws the University of Phoenix cannot release the results of our
findings or communications with the complainant without the required written authorizationIf you need additional details that will enable you to close this issue, please contact the complainantBest regards,Joel R***Dispute Management Administrator University of PhoenixOffice of Dispute Management *** *** *** *** *** ** ***
*** *** ***
*** *** *** ***
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RE: *** - Ms*** Thank you for your follmessageThe University of Phoenix has reviewed this complaint submitted by Ms*** and responded directly to the complainant Due to privacy laws the University of Phoenix cannot release the results of our findings or
communications with the complainant without the required written authorization If you need additional details that will enable you to close this issue, please contact the complainant Best regards, Tondra Richardson

RE: Complaint # *** Ms***
Dear Ms***:
Thank you for your follmessageThe University of Phoenix has reviewed this complaint submitted by Ms*** and responded directly to the complainant
Due to privacy
laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization
If you need additional details that will enable you to close this issue, please contact the complainant
Best regards,
Joel R***
Dispute Management Administrator
University of Phoenix
Office of Dispute Management
South Riverpoint Parkway, Phoenix AZ
Mail Stop: CF-S
Phone: ###-###-#### Fax: ###-###-####
***@phoenix.edu

Customer purchased Carpet and Laminate and chose to have them installed in May. The carpet was installed on May 5th and everything went smoothly. The Laminate was set up to begin on May 17th. There was a misunderstanding as to how many days it may take to install the
Laminate. Upon the arrival of the installers, they determined that they would need extra time to properly install the Laminate. We accept responsibility for the misunderstanding, however, this can happen with some installs as each job is different and can take more or less time depending on certain factors. On Tuesday, it was raining. On many instances, Laminate installations are rescheduled for another day because we cut and trim Laminate outside Realizing the customer was inconvenienced and could not take off more time from work to be at home, we were able to make arrangements with our installer to complete the job. He did as much as he could that Tuesday. We arranged our schedule so that we could come out on Friday May 20th after 5:PM, when the customer would be home and Saturday to finish the job. This allowed the customer to be home without having to take off any additional days from work. Prior to this agreement, there was an offer made to the customer to refund them the labor portion of the Laminate that was not installed. At that point, they would be free to have someone else install it if we could not complete the job without having them take off time from work. This was the only refund scenario that was offered. The customer agreed to this and was going to come by and pick up a refund the next day, however, we were able to work out the Friday and Saturday installation and the customer approved doing this. Because we agreed and the Laminate was installed, there would not be a refund given. After the job was completed, we spoke with our installers and they commented about how well everything turned out. They stated that the customers were happy with the installation and their work. As of today, June 13th, we have not received a call from the customer stating there was anything wrong or anything further that we could do to help them. We spoke with the sales associate today as well and she stated that she has not heard from the customer. As always, we would be happy to address any concerns or problems with the customers materials or installation as warranted by our company and our signed contract

RE: Revdex.com Complaint # ***Dear Ms***Thank you for your follmessageThe University of Phoenix has reviewed this complaint and responded directly to the complainant via USPS mailDue to privacy laws the University of Phoenix cannot release the results of our findings or communications
with the complainant without the required written authorizationIf you need additional details that will enable you to close this issue, please contact the complainantBest regards,

RE: Revdex.com Complaint # *** Dear Ms***, Thank you for your follmessageThe University of Phoenix has reviewed this complaint and responded directly to the complainant via *** mailDue to privacy laws the University of Phoenix cannot release the results of our findings or
communications with the complainant without the required written authorization If you need additional details that will enable you to close this issue, please contact the complainant Best regards,

RE: Revdex.com Complaint # *** Dear Ms*** Thank you for your follmessageThe University of Phoenix has reviewed this complaint and responded directly to the complainant via USPS mailDue to privacy laws the University of Phoenix cannot release the results of our findings or
communications with the complainant without the required written authorization If you need additional details that will enable you to close this issue, please contact the complainant Best regards,

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:we will accept this offer of $[redacted] and consider the matter closed upon receiving the check.  Please mail payment to [redacted].thank you!
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

RE: Complaint Number [redacted] Thank you for your follow-up message. The University of Phoenix has reviewed this complaint submitted by Ms. W[redacted] and responded directly to the complainant.   Due to privacy laws the University of Phoenix cannot release the results of our findings or...

communications with the complainant without the required written authorization.   If you need additional details that will enable you to close this issue, please contact the complainant.   Best regards,     Tondra R[redacted], MBA/HRM Senior Manager University of Phoenix Office of Dispute Management  [redacted]
[redacted]  [redacted]
[redacted]  [redacted]  [redacted]  [redacted] email:  [redacted]

RE: Revdex.com complaint ID#: [redacted]
Hello,
Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via USPS mail. Due to privacy laws the University of Phoenix cannot release the results of our findings or...

communications with the complainant without the required written authorization.
If you need additional details that will enable you to close this issue, please contact the complainant.
Best regards,

RE: Revdex.com Complaint # ID#: [redacted]
Dear Ms. [redacted]
Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via USPS mail. Due to privacy laws the University of Phoenix cannot release the results of our findings or...

communications with the complainant without the required written authorization. If you need additional details that will enable you to close this issue, please contact the complainant. Best regards,

Thank you for forwarding this students comments for our review.We responded directly to the complainant on 09/13/16 and provided details on how to complete the [redacted] release.Once received, we will forward a copy of the response that was sent. Kind regards,  Tondra R[redacted], MBA/HRM Senior ManagerUniversity of Phoenix Office of Dispute Management  [redacted]

RE: Revdex.com Complaint # [redacted]
 
 
Hello,
 
Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via USPS mail. Due to privacy laws the University of Phoenix cannot release the results of our...

findings or communications with the complainant without the required written authorization.
 
If you need additional details that will enable you to close this issue, please contact the complainant.
 
Best regards,

Good afternoon Ms[redacted] We are in receipt of your inquiry submitted to the Arizona Revdex.com regarding your enrollment and attendance in the Bachelor of Science in Human Services/Concentration in Family and Child Services (BSHS/FCS) degree program with University of...

Phoenix.  As outlined in your complaint, you indicate that your stated intention at the time of enrollment was to become a licensed social worker and you were informed the BSHS/FCS was an equivalent degree.  You also indicate you were initially informed the anticipated period for degree completion was four years, and you have now determined the period for degree completion would be greater than four years. Review of your student record indicates that at the time of enrollment you stated that your motivation and goal was to become a child protective services (CPS) employee, but that you wanted to stay away from the areas of adoption and foster care.  Additionally, at the time of submitting your BSHS Service Agency Profile form in October 2015, a copy of which is enclosed, you indicated your plan with the identified agency would enable you to meet with a Child Investigative Specialist, “which is where I want to be after I graduate”.  Neither of these statements would be construed as being synonymous with a stated goal of becoming a licensed social worker. Upon signing of your Enrollment Agreement, a copy of which is enclosed, you acknowledged receipt of the student catalog.  As reflected in the student catalog in effect at the time of enrollment, the Bachelor of Science in Human Services Degree indicates the following (emphasis added): The BSHS program curriculum at University of Phoenix employs an interdisciplinary approach for assimilating theory, knowledge, skills and core competencies of today’s human service professional. The conceptual framework of the program draws from a range of human service domains such as counseling, biopsychosocial development, human systems and social change, social work, psychology, and management theories. The program is designed with experiential components, integrated within the academic foundation, to provide students with experience as service providers in a range of human service settings in both private and public sectors. The Human Services program’s interdisciplinary design builds core skills and competencies based on established methods for delivering a variety of direct service roles in the wide-ranging field of human services. In addition to completing core curriculum courses, students must declare and complete courses in an area of concentration selected from the following: 1) Management, 2) Addictions, 3) Family and Child Services, 4) Gerontology. Upon graduation from the program students will be qualified for Registry as Mental Health Facilitators with the National Board for Certified Counselors-International and prepared academically to sit for the Human Services-Board Certified Practitioner examination administered by the Center for Credentialing and Education. For more information about our graduation rates, the median debt of students who completed the program, and other important information, please visit our website at http://www.phoenix.edu/programs/bshs. The information available information does not indicate that at any point you stated your goal was to become a licensed social worker.  There is also no indication that you were provided false or misleading information regarding the curriculum for the BSHS/FCS degree program, the purpose of the program, or that it would lead to licensure eligibility as a social worker in any state or jurisdiction.  If you have additional information that you would like us to review in this regard, please provide that at your earliest convenience for consideration by forwarding to: [email protected].  Regarding the period for completion of all degree requirements, the BSHS/FCS degree program requires successful completion of 120 credits as identified on the enclosed Enrollment Agreement.   Included within the list of required courses are two Field Experience placement courses (BSHS/415 and BSHS/475), which are 15 weeks in length each.  The Field Experience requirement was explained to you in detail by your Academic Counselor in February 2014, as well as outline din the student catalog.  You also attended and successfully completed the required Orientation to Field Experience course BSHS/415O in June 2015. Transfer of credits from other institutions can also satisfy requirements for degree completion. However, it is important to note that although an institution’s course credits may be eligible for transfer, these credits must also be eligible for application to the degree requirements of the current degree program. Our records reflect that credits you had earned at Spokane Falls Community College were reviewed for matriculation to the BSHS/FCS program, and it was determined that 9.99 credits from Spoke Falls Community College were eligible for application to the current degree program. The University provided you with the educational services as it agreed, and the University respectfully declines your request for reimbursement or refund.  Campus representatives serve to assist students in the degree selection process by providing information and support in order for students to make an informed decision. As such, prospective students are responsible for considering their goals in electing the degree and/or certification program they wish to pursue, including conducting research to determine any educational, credentialing, and certification requirements in their chosen field and state of residency.  Ms[redacted] we regret that you have had a dissatisfying experience with University of Phoenix and hope you find the information in this letter to be helpful in clarifying your concerns.  On behalf of the University, we wish you success in achieving your academic and career goals.  Sincerely, Office of Dispute ManagementUniversity of Phoenix  |  Office of Dispute Managementphone: [redacted]  fax: [redacted]  email: [email protected]

RE: Revdex.com complaint ID#: [redacted]
*
Hello,
 
Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via USPS mail. Due to privacy laws the University of Phoenix cannot release the results of our findings or...

communications with the complainant without the required written authorization.
 
If you need additional details that will enable you to close this issue, please contact the complainant.
 
Best regards,

Hello,  This complaint is for the University of Phoenix. We are the University CLUB of Phoenix. This complaint is not for our business.  We do get University of Phoenix complaints quite frequent. Please see what you can do to move our name on the list so we stop getting these...

irrelevant complaints. ' Thank you,  The University Club of Phoenix

RE: Revdex.com Complaint # [redacted]Dear Ms. [redacted]Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via USPS mail. Due to privacy laws the University of Phoenix cannot release the results of our findings or communications...

with the complainant without the required written authorization. If you need additional details that will enable you to close this issue, please contact the complainant. Best regards,

RE: Revdex.com Complaint # 11096334
 
Hello,
 
Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via USPS mail. Due to privacy laws the University of Phoenix cannot release the results of our findings or...

communications with the complainant without the required written authorization.
 
If you need additional details that will enable you to close this issue, please contact the complainant.
 
Best regards,

RE: Revdex.com Complaint # [redacted] Hello, Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via USPS mail. Due to privacy laws the University of Phoenix cannot release the results of our findings...

or communications with the complainant without the required written authorization. If you need additional details that will enable you to close this issue, please contact the complainant. Best regards,  Star C[redacted]University Account Analyst

RE: Complaint # [redacted] Dear Ms. Rodesno: Thank you for your follow-up message. The University of Phoenix has reviewed this complaint submitted by [redacted] and responded directly to the complainant. Due to privacy laws the University of Phoenix cannot release the results of...

our findings or communications with the complainant without the required written authorization. If you need additional details that will enable you to close this issue, please contact the complainant. Best regards,Joel R[redacted]Dispute Management Administrator University of PhoenixOffice of Dispute Management  4025 South Riverpoint Parkway, Phoenix AZ 85040Mail Stop: CF-S907Phone:  ###-###-#### Fax:  ###-###-####[redacted]@phoenix.edu