Carpet America

RE: Revdex.com Complaint # *** Dear Ms***, Thank you for your follmessageAs we are in receipt of the student’s completed FERPA release form, a copy of the response is below as requested. Best regards, August 19, 2015 *** *** ***
*** *** ***
*** * ** *** RE: Student IRN: ***Dear Ms***: In response to your inquiry received through the Revdex.com (Revdex.com) on August 13, 2015, this letter serves to verify your prior attendance in classes in the AAFB degree program at the University of Phoenix. In order for our campus to remain in compliance with FERPA (Family Educational Rights and Privacy Act) regulations, the details of our review will only be forwarded to the Revdex.com with your written consentUniversity records show that a signed/dated FERPA release form has been received from you requesting copy of this response to be issued to *** *** of the Arizona Revdex.com via emailIn accordance with this request, a copy of this letter will be forwarded to Ms*** of the Arizona Revdex.com. This letter serves to verify that you originally enrolled at the University of Phoenix in your AAFB degree program in June of Research shows that when you began attending with the University, you opted to utilize Federal Title IV funding (financial aid) as your primary payment optionIn order to utilize this option, each student is required to use the funds provided in an effort to complete the designated disbursement period requirements (credits, weeks of instruction and calendar days) in order to “earn” said funds. I have researched your account and found you had a balance due of $as of March 30, for unpaid tuition and fees from your attendance at the University at the time of your withdrawalThis balance is the direct result of four dropped courses, falling out of attendance without completing the disbursement (payment) period requirements thereby resulting in a return of all “unearned” funds to your lender, and failing to return excess funds that were not “earned” by your completion of payment period requirements Your most recent (2009/2010) application for Title IV (TIV) was certified with an Academic Year/Loan Period (AY/LP) of June 29, through May 24, on a 12/credit splitThis meant you were required to successfully complete credits and meet the calendar and instructional week mid point of your loan period to “earn” the funds awarded to you in the first disbursement period and before becoming eligible for the second disbursementYou were then required to successfully complete an additional credits in order to “earn” the funds in your second disbursement. University records show that you completed your first disbursement period by successfully completing your COM/140, GEN/105, COM/150, and CRT/coursesResearch shows that you entered into your second disbursement period on November 02, Your first block (two courses attended concurrently) was not completed successfully (BUS/and COM/220)Research shows that you met attendance through the fifth week (out of nine) of attendance in each course prior to being automatically dropped from your BUS/courseCourses are automatically dropped when a student misses a cumulative total of three weeks (out of nine) of attendance Records show that you spoke with your graduation team on December 23, and advised that you had multiple personal issues outside the classroom that were preventing your successful completion of course requirementsRecords show that you were advised that one additional week of missed attendance would result in your COM/being automatically dropped as wellYour financial representative issued a reminder that dropped courses and non-passing grades do not count towards successful course completion rates and that they increase the cost of attendance in a payment period due to the need for a required retake of any dropped or failed courseThis information was originally explained prior to the start of your first courses at the UniversityThe information is also found in the student catalog and posted in the classroom on the first day of each courseRecords show that you acknowledged this information and requested to have the COM/course (start date 11/02/2009) dropped and to have both courses (BUS/and COM/220) rescheduledThis request was granted and your two courses were rescheduled to begin on December 28, In an effort to assist you in your time of need, records show you were offered and awarded an “Authorized Withdrawal/Dropped Course Tuition Credit” (AWTC/DCR) to assist with the financial impact of your dropped coursesThe waiver specified that in order for it to be utilized, you must begin a subsequent course no later than days after the scheduled last date of the dropped courseIf you then entered into a course in that time frame, the tuition credit would be applied to the retake, thereby reducing the amount owed by the amount you were charged in the first attempt, up to the cost of total course tuition Records show that you did not meet attendance in the first three weeks of your rescheduled courses (start date 12/28/2009), resulting in both courses being automatically dropped at the end of the third week with no financial obligations associatedAs your dropped course tuition credit form was originally designated for a 12/28/return date, you were required to complete a new formRecords show that you spoke with your graduation team on January 07, and requested to have your courses rescheduled as soon as possibleIn accordance with this request, records show that you were rescheduled to begin your COM/and BUS/retake courses on January 18, Records show that you were informed that you would be required to submit an updated AWTC/DCR form to allow the dropped course tuition credit to be applied to the newly scheduled retakesThis signed/dated form was received on January 21, (copy enclosed) and immediately applied to your tuition/fees for the January 18, coursesThis reduced your financial obligation by $on your retake courses, thus negating the cost of the initially dropped attempts Because you had remained out of attendance for a period of 29+ days without an approved leave of absence, the University was required to review, recalculate, and return any “unearned” portions of financial aid awarded for your second disbursementThis resulted in a return of $This return left you with a balance due to the University of $in tuition and fees no longer covered by returned funds Upon your return to attendance, the University processed a recovery of the funds returned to the lenderThese funds ($recovered) were placed on account on March 05, Unfortunately, you had already withdrawn from attendance in your courses and the University by this dateThis left the University responsible to process a “Gross refund” of all recovered funds back to the lenderThis second return to the lender resulted in your balance due of $being reinstated to your accountThis balance was immediately considered delinquent and subject to collection activity. Your account history shows that you entered in the January 18, rescheduled courses as scheduledRecords show that you met attendance through the fourth week (out of nine) in both your BUS/and COM/retake attempts prior to being automatically dropped from both courses a second time for missing three cumulative weeks of attendance in each courseBecause you attended the retake attempts for less weeks than the original attempts, your dropped course tuition credit covered the entire cost of prorated tuition and fees associated with the second attempt of each course University records show that you were charged with a violation of the student code of conduct on December 09, for plagiarism on your week individual checkpoint assignment in your 11/02/2009/ BUS/course. Records show that a charge notification letter was issued to you on December 09, advising that you had ten days to appeal the charges put forthFailure to appeal would result in the charges being finalized and sanctions imposedRecords show that no response was received within the specified timeframeRecords show that you were contacted on February 04, and advised that no response had been received, thus determining that the charges were validYou were offered a second opportunity to appeal the charges within business daysAn appeal was received from you and the appeal was reviewed by the Board of Appeals Unfortunately, records show that the sanctions imposed by the University of Phoenix Ethics Committee were upheld and you were notified via email on February 22, that you were now required to attend a workshop on plagiarism and pass a mastery test in order to have your sanctions lifted University records show that your graduation team spoke with you on more than one occasion regarding the need to complete the sanctions set forth by the charges as well as advising you of the financial obligation associate with non-passing or incomplete courses No response was received regarding the required sanctions associated with your 11/02/BUS/course, and as a result, you were notified on February 11, that you were indefinitely placed on scholastic suspension until such time as all sanctions were complete and all appeals received, reviewed, and deemed complete by the academic review committee Records show that no response was received and the University issued the notification of your suspensionAgain you were advised that you had ten business days to respond to the charges/suspensionUnfortunately, records show that these actions were not taken, resulting in your indefinite suspension from the University until such time as the sanctions have been met. You were sent a final notification of this status on March 04, 2011. Copies of your charge letter, reminder and final decision letter for the code of conduct violation have been included for your records and reviewTo date you are indefinitely suspended from the University until such time as all sanctions implemented have been completed Research shows that you attended a total of eight course attempts (3-credits each) in your most recent academic year/loan periodResearch shows that at the time of your withdrawal, you had successfully completed your first disbursement period, thus earning 100% of the funds awarded in the first payment periodRecords show that zero of the credits required in your second disbursement period were completed. Non-passing courses do not count towards credit requirements in a payment period and result in increased financial obligation as the student must provide funding for the retake requiredAs you had been issued all funds in excess of a single attempt at the required credits, you were responsible for any balance resulting from your receipt of “unearned” excess funds and tuition and fees no longer covered by “unearned” financial aid once returned to the lender Records show that your graduation team made multiple efforts to contact you regarding your attendance, account balance, and intent but were unable to establish a plan for you to reenter your program in order to regain eligibility for the financial aid awarded to you. The following is a breakdown of your tuition and fees associated with all courses attended in your Bachelors programThis reflects the true amount due for each course after all eligible adjustments, waivers or discounts were appliedPlease note that students who receive “W”, “WF”, “F” and/or “I/F” grades are not considered to have successfully completed the course(s) but are still financially responsible for weeks attendedThese courses are not calculated into the weeks and credits of the academic year CourseInvoice DaterECreditsTuitionResourceStatusAdjust by UOPGEN/1056/29/2009F3$975.00$0.00Pass-$70.36COM/1406/29/2009F3$975.00$0.00Pass-$...⇄ attend$0.00COM/22012/28/2009F0/3$0.00$0.00No attend$0.00Break in attendance of 29+ days, results in return of all "unearned" funds to the lenderLeaves balance of $ Student requests return to attendanceFinancial aid "recovered" from lenderStudent drops from first return block, resulting in a required "Gross refund" of all recovered funds to the lenderRemaining balance due returned to $390.64 COM/2201/18/2010F0/3$0.00$0.00Dropped-$1,110.78BUS/2101/18/2010F0/3$0.00$0.00Dro...⇄ Totals 12$5,179.20$303.12Adj Totals-$3,273.08 Total Payments$15,245.86 Total Excess Funds Returned to Student$3,108.82 Total Funds Returned to Payer(s)$7,045.36 Total Tuition and Fees$5,482.32 Balance DUE $390.64 This letter serves to advise that you received the following payments on account during your attendance in your degree program, including Federal Title IV funds, as shown below: All Payments ReceivedDateTransaction TypeAmount07/06/09Subsidized Stafford$1,723.7507/06/09Unsubsidized Stafford$2,955.0007/07/09Federal Pell Grant$2,366.0011/10/09Subsidized Stafford$1,723.7511/10/09Unsubsidized Stafford$2,955.00Break in attendanceFunds returned to lenderBelow are funds recovered upon re-entry. 03/05/10Subsidized Stafford$567.3603/05/10Unsubsidized Stafford$2,955.00 Total$15,245.86 University records show that; in accordance with your funds management selections, the University released all funds in excess of the original cost of each disbursement period in your degree program (assuming successful completion of all attempts)The following is a breakdown of all excess released to you to dateAs these funds are not held on account, it leaves the student responsible for making payment on account for any dropped courses, non-passing grades, or returns to the lenderThese funds are not considered “earned” until all disbursement requirements have been met Student RefundsDateTransaction TypeAmount07/09/09Funds issued to student$366.4707/14/09Funds issued to student$2,366.0011/13/09Funds issued to student$376.35 Total$3,108.82 It was determined you completed 20.7% of the second half of the most recent AY/LP (academic year/loan period) requirements through credit completion, weeks of instruction, and calendar days. The University was eligible, under Title IV regulations, to retain $the $in TIV funds received to apply towards your tuition and fees and required to return $to your lenderWhile the return of funds from the University reduces the overall amount owed to the lender for loan repayment, in many cased it leaves the student with a shortfall in funds on account to cover tuition and fees as well as a balance due to the lender. A portion of this return was your responsibility as you received “unearned” excess funds based on the credit requirement for the disbursement periodThe portion returned by the University was $and the portion that was your responsibility to your lender in the return was $This was/is in addition to any “earned” funds left on account to cover tuition. Funds Returned/Reversed/NSF to any payerDateTransaction TypeAmountFirst return to lender results from 29+ day break with incomplete payment period. 01/15/10Return to Lender$568.0001/15/10Return to Lender$2,955.00Second return to lender is a Gross Return of all recovered funds 03/30/10Return to Lender$567.3603/30/10Return to Lender$2,955.00 Total$7,045.36 In your inquiry, you indicated a desire to have the University repay your lender for outstanding loan balancesLender balances are separate from any balances due directly to the UniversityUniversity balances are comprised of tuition and/or fees no longer covered by financial aid required to be returned to the lender as “unearned”Outstanding lender balances are comprised of “earned” funds left on account for valid tuition and fees at the time of your attendance and include funds issued directly to the student as “excess”Your request for the University to pay your lender for outstanding loan balances is denied Federal financial aid is awarded to you under the assumption that you will attend school for the entire period for which the assistance is awardedIf you withdraw, you may no longer be eligible for the full amount of federal financial aid that you were originally scheduled to receiveTherefore, you may owe funds to the University for unpaid institutional chargesThe University may also charge you for any federal financial aid the University was required to return on your behalf The campus made multiple attempts to reach you regarding your account balance and status. These attempts were made via email, phone, and formal letterThe campus was not successful in establishing a plan for you to resolve the balance on account. Unfortunately, as payment was not received in a timely manner the campus authorized the transfer of your account to outside collections on April 27, for continued collections efforts Research shows that the balance was “charged off” and credit reported as bad debt on October 29, as payment had not yet been receivedIt is important to note that a “charge-off” is a process completed by a company on a debt that remains unpaid for an extended period of timeThis process does not negate the validity of the debt itself but is completed for the purposes of accurate accounting for the businessThe debt itself remains valid and must be resolved in full in order to have it updated on your credit report as a “paid” charge-offOnce paid, the debt will remain on your credit report in a paid status for the amount of time designated by the credit reporting agencies Your attendance in class is voluntary and constitutes accepting the services provided and responsibility of the applicable feesYou have signed documents for your admissions to the University, agreement with the policies provided and the financial obligations associated with enrollment in the University of Phoenix. For class policies please see the "Policies" link on the left side of the classroomFaculty and student/learners will be held responsible for understanding and adhering to all policies contained within that linkUniversity policies are subject to change so please be sure to read them at the beginning of each class as it may have changed since your last classPolicies may be slightly different depending on the modality in which you attend classIf you have recently changed modalities it is important you read the policies governing your current class modality. After reviewing your account history and the information you provided we maintain the validity of your remaining account balance with the UniversityWe find the campus provided guidance consistent with the status of your account at the time of your inquiries and has extended every courtesy during your attendance to date. As your account balance of $remains valid and due, your account will remain with the designated collection agency (Financial Business and Consumer Solutions: ###-###-####) until rectifiedWe are unable to authorize release of your transcripts or grant you access to classes until the balance is paidIf you would like to remit payment now, you can contact the collection agency directly; make payment via your student website or by calling ###-###-#### and speaking with any Financial AdvisorI have included your Official Account History as well as a copy of your Student Finance Agreement, your Enrollment agreement, your charge and sanction letters, and your return to lender notification(s) (Title IV) for your recordsThe enclosed Student Account History provides details of your charges and payments including: financial aid (if applicable) and returns of financial aid funds (if applicable)Any reference to Write-off on this summary refers to non-collectible debt that is considered due the UniversitySincerely, *** ***Executive Account AnalystUniversity of Phoenix Online cc: student file Financial Business and Consumer Solutions Ms*** ***, Office of Dispute Management Mr*** ***, Director of Financial Services Thank you,

Customer purchased Carpet and Laminate and chose to have them installed in May. The carpet was installed on May 5th and everything went smoothly. The Laminate was set up to begin on May 17th. There was a misunderstanding as to how many days it may take to install the
Laminate. Upon the arrival of the installers, they determined that they would need extra time to properly install the Laminate. We accept responsibility for the misunderstanding, however, this can happen with some installs as each job is different and can take more or less time depending on certain factors. On Tuesday, it was raining. On many instances, Laminate installations are rescheduled for another day because we cut and trim Laminate outside Realizing the customer was inconvenienced and could not take off more time from work to be at home, we were able to make arrangements with our installer to complete the job. He did as much as he could that Tuesday. We arranged our schedule so that we could come out on Friday May 20th after 5:PM, when the customer would be home and Saturday to finish the job. This allowed the customer to be home without having to take off any additional days from work. Prior to this agreement, there was an offer made to the customer to refund them the labor portion of the Laminate that was not installed. At that point, they would be free to have someone else install it if we could not complete the job without having them take off time from work. This was the only refund scenario that was offered. The customer agreed to this and was going to come by and pick up a refund the next day, however, we were able to work out the Friday and Saturday installation and the customer approved doing this. Because we agreed and the Laminate was installed, there would not be a refund given. After the job was completed, we spoke with our installers and they commented about how well everything turned out. They stated that the customers were happy with the installation and their work. As of today, June 13th, we have not received a call from the customer stating there was anything wrong or anything further that we could do to help them. We spoke with the sales associate today as well and she stated that she has not heard from the customer. As always, we would be happy to address any concerns or problems with the customers materials or installation as warranted by our company and our signed contract

RE: *** - Ms*** Thank you for your follmessageThe University of Phoenix has reviewed this complaint submitted by Ms*** and responded directly to the complainant Due to privacy laws the University of Phoenix cannot release the results of our findings or
communications with the complainant without the required written authorization If you need additional details that will enable you to close this issue, please contact the complainant Best regards, Tondra Richardson

RE: Complaint # *** Ms***
Dear Ms***:
Thank you for your follmessageThe University of Phoenix has reviewed this complaint submitted by Ms*** and responded directly to the complainant
Due to privacy
laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization
If you need additional details that will enable you to close this issue, please contact the complainant
Best regards,
Joel R***
Dispute Management Administrator
University of Phoenix
Office of Dispute Management
South Riverpoint Parkway, Phoenix AZ
Mail Stop: CF-S
Phone: ###-###-#### Fax: ###-###-####
***@phoenix.edu

RE: Revdex.com Complaint # ***Dear Ms***Thank you for your follmessageThe University of Phoenix has reviewed this complaint and responded directly to the complainant via USPS mailDue to privacy laws the University of Phoenix cannot release the results of our findings or communications
with the complainant without the required written authorizationIf you need additional details that will enable you to close this issue, please contact the complainantBest regards,

RE: Revdex.com Complaint # *** Dear Ms*** Thank you for your follmessageThe University of Phoenix has reviewed this complaint and responded directly to the complainant via USPS mailDue to privacy laws the University of Phoenix cannot release the results of our findings or
communications with the complainant without the required written authorization If you need additional details that will enable you to close this issue, please contact the complainant Best regards,

RE: Revdex.com Complaint # *** Dear Ms***, Thank you for your follmessageThe University of Phoenix has reviewed this complaint and responded directly to the complainant via *** mailDue to privacy laws the University of Phoenix cannot release the results of our findings or
communications with the complainant without the required written authorization If you need additional details that will enable you to close this issue, please contact the complainant Best regards,

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:we will accept this offer of $[redacted] and consider the matter closed upon receiving the check.  Please mail payment to [redacted].thank you!
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

RE: Complaint Number [redacted] Thank you for your follow-up message. The University of Phoenix has reviewed this complaint submitted by Ms. W[redacted] and responded directly to the complainant.   Due to privacy laws the University of Phoenix cannot release the results of our findings or...

communications with the complainant without the required written authorization.   If you need additional details that will enable you to close this issue, please contact the complainant.   Best regards,     Tondra R[redacted], MBA/HRM Senior Manager University of Phoenix Office of Dispute Management  [redacted]
[redacted]  [redacted]
[redacted]  [redacted]  [redacted]  [redacted] email:  [redacted]

RE: Revdex.com complaint ID#: [redacted]
Hello,
Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via USPS mail. Due to privacy laws the University of Phoenix cannot release the results of our findings or...

communications with the complainant without the required written authorization.
If you need additional details that will enable you to close this issue, please contact the complainant.
Best regards,

RE: Revdex.com Complaint # ID#: [redacted]
Dear Ms. [redacted]
Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via USPS mail. Due to privacy laws the University of Phoenix cannot release the results of our findings or...

communications with the complainant without the required written authorization. If you need additional details that will enable you to close this issue, please contact the complainant. Best regards,

Thank you for forwarding this students comments for our review.We responded directly to the complainant on 09/13/16 and provided details on how to complete the [redacted] release.Once received, we will forward a copy of the response that was sent. Kind regards,  Tondra R[redacted], MBA/HRM Senior ManagerUniversity of Phoenix Office of Dispute Management  [redacted]

RE: Revdex.com Complaint # [redacted]
 
 
Hello,
 
Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via USPS mail. Due to privacy laws the University of Phoenix cannot release the results of our...

findings or communications with the complainant without the required written authorization.
 
If you need additional details that will enable you to close this issue, please contact the complainant.
 
Best regards,

Good afternoon Ms[redacted] We are in receipt of your inquiry submitted to the Arizona Revdex.com regarding your enrollment and attendance in the Bachelor of Science in Human Services/Concentration in Family and Child Services (BSHS/FCS) degree program with University of...

Phoenix.  As outlined in your complaint, you indicate that your stated intention at the time of enrollment was to become a licensed social worker and you were informed the BSHS/FCS was an equivalent degree.  You also indicate you were initially informed the anticipated period for degree completion was four years, and you have now determined the period for degree completion would be greater than four years. Review of your student record indicates that at the time of enrollment you stated that your motivation and goal was to become a child protective services (CPS) employee, but that you wanted to stay away from the areas of adoption and foster care.  Additionally, at the time of submitting your BSHS Service Agency Profile form in October 2015, a copy of which is enclosed, you indicated your plan with the identified agency would enable you to meet with a Child Investigative Specialist, “which is where I want to be after I graduate”.  Neither of these statements would be construed as being synonymous with a stated goal of becoming a licensed social worker. Upon signing of your Enrollment Agreement, a copy of which is enclosed, you acknowledged receipt of the student catalog.  As reflected in the student catalog in effect at the time of enrollment, the Bachelor of Science in Human Services Degree indicates the following (emphasis added): The BSHS program curriculum at University of Phoenix employs an interdisciplinary approach for assimilating theory, knowledge, skills and core competencies of today’s human service professional. The conceptual framework of the program draws from a range of human service domains such as counseling, biopsychosocial development, human systems and social change, social work, psychology, and management theories. The program is designed with experiential components, integrated within the academic foundation, to provide students with experience as service providers in a range of human service settings in both private and public sectors. The Human Services program’s interdisciplinary design builds core skills and competencies based on established methods for delivering a variety of direct service roles in the wide-ranging field of human services. In addition to completing core curriculum courses, students must declare and complete courses in an area of concentration selected from the following: 1) Management, 2) Addictions, 3) Family and Child Services, 4) Gerontology. Upon graduation from the program students will be qualified for Registry as Mental Health Facilitators with the National Board for Certified Counselors-International and prepared academically to sit for the Human Services-Board Certified Practitioner examination administered by the Center for Credentialing and Education. For more information about our graduation rates, the median debt of students who completed the program, and other important information, please visit our website at http://www.phoenix.edu/programs/bshs. The information available information does not indicate that at any point you stated your goal was to become a licensed social worker.  There is also no indication that you were provided false or misleading information regarding the curriculum for the BSHS/FCS degree program, the purpose of the program, or that it would lead to licensure eligibility as a social worker in any state or jurisdiction.  If you have additional information that you would like us to review in this regard, please provide that at your earliest convenience for consideration by forwarding to: [email protected].  Regarding the period for completion of all degree requirements, the BSHS/FCS degree program requires successful completion of 120 credits as identified on the enclosed Enrollment Agreement.   Included within the list of required courses are two Field Experience placement courses (BSHS/415 and BSHS/475), which are 15 weeks in length each.  The Field Experience requirement was explained to you in detail by your Academic Counselor in February 2014, as well as outline din the student catalog.  You also attended and successfully completed the required Orientation to Field Experience course BSHS/415O in June 2015. Transfer of credits from other institutions can also satisfy requirements for degree completion. However, it is important to note that although an institution’s course credits may be eligible for transfer, these credits must also be eligible for application to the degree requirements of the current degree program. Our records reflect that credits you had earned at Spokane Falls Community College were reviewed for matriculation to the BSHS/FCS program, and it was determined that 9.99 credits from Spoke Falls Community College were eligible for application to the current degree program. The University provided you with the educational services as it agreed, and the University respectfully declines your request for reimbursement or refund.  Campus representatives serve to assist students in the degree selection process by providing information and support in order for students to make an informed decision. As such, prospective students are responsible for considering their goals in electing the degree and/or certification program they wish to pursue, including conducting research to determine any educational, credentialing, and certification requirements in their chosen field and state of residency.  Ms[redacted] we regret that you have had a dissatisfying experience with University of Phoenix and hope you find the information in this letter to be helpful in clarifying your concerns.  On behalf of the University, we wish you success in achieving your academic and career goals.  Sincerely, Office of Dispute ManagementUniversity of Phoenix  |  Office of Dispute Managementphone: [redacted]  fax: [redacted]  email: [email protected]

Hello,  This complaint is for the University of Phoenix. We are the University CLUB of Phoenix. This complaint is not for our business.  We do get University of Phoenix complaints quite frequent. Please see what you can do to move our name on the list so we stop getting these...

irrelevant complaints. ' Thank you,  The University Club of Phoenix

RE: Revdex.com complaint ID#: [redacted]
*
Hello,
 
Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via USPS mail. Due to privacy laws the University of Phoenix cannot release the results of our findings or...

communications with the complainant without the required written authorization.
 
If you need additional details that will enable you to close this issue, please contact the complainant.
 
Best regards,

RE: Revdex.com Complaint # [redacted] Hello, Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via USPS mail. Due to privacy laws the University of Phoenix cannot release the results of our findings...

or communications with the complainant without the required written authorization. If you need additional details that will enable you to close this issue, please contact the complainant. Best regards,  Star C[redacted]University Account Analyst

RE: Revdex.com Complaint # [redacted]Dear Ms. [redacted]Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via USPS mail. Due to privacy laws the University of Phoenix cannot release the results of our findings or communications...

with the complainant without the required written authorization. If you need additional details that will enable you to close this issue, please contact the complainant. Best regards,

RE: Revdex.com Complaint # 11096334
 
Hello,
 
Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via USPS mail. Due to privacy laws the University of Phoenix cannot release the results of our findings or...

communications with the complainant without the required written authorization.
 
If you need additional details that will enable you to close this issue, please contact the complainant.
 
Best regards,

RE: Complaint # [redacted] Dear Ms. Rodesno: Thank you for your follow-up message. The University of Phoenix has reviewed this complaint submitted by [redacted] and responded directly to the complainant. Due to privacy laws the University of Phoenix cannot release the results of...

our findings or communications with the complainant without the required written authorization. If you need additional details that will enable you to close this issue, please contact the complainant. Best regards,Joel R[redacted]Dispute Management Administrator University of PhoenixOffice of Dispute Management  4025 South Riverpoint Parkway, Phoenix AZ 85040Mail Stop: CF-S907Phone:  ###-###-#### Fax:  ###-###-####[redacted]@phoenix.edu