Cartagz.com

Revdex.com:I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me Thank you

I am rejecting this response because: [redacted] is my father in-lawI purchased the car from him and was ensuring the registration was completed prior to doing the transfer of titleYour company processed my payment and even mailed me confirmation to MY ADDRESS IN ENCINO: NOT THE REGISTERED OWNERS ADDRESS! You then confirmed that the registration had been mailed to the registered owners address and it never arrivedIn fact, just two hours ago I spoke to the DMV who CONFIRMED YOU NEVER SENT THE TAGS EVEN THOUGH YOU TOLD ME YOU DID!! The DMV apologized for your failure and lack of professionalism; even going so far as to say they have been trying to remove you from their site as a provider! They encouraged me to do my business through [redacted] from now on; which I will doYour "threatening" to report things adds insult to your injury and if your so concerned about the "registered owner" getting everything you probably shouldn't have a) taken a payment from someone other than the registered owner b) mailed confirmation to anyone other than the registered owner

License plate is [redacted] I will scan and send you:DMV documentation that was sent to my homeBank info showing CarTagz AND the DMV both charged me for the registration (in other words, I have been double charged)License plate is [redacted] I will scan and send you:DMV documentation that was sent to my homeBank info showing CarTagz AND the DMV both charged me for the registration (in other words, I have been double charged)

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me I think the DMV has its $which is not necessary to return to meThank you for the difference You may credit it back to the card I used for the transaction Again thanks, that was quite a shocker

The customer clearly states they clicked to accept the Terms of UseOur system will not allow the user to pay until they have clicked the agree and the system requires a 2nd clickThe customer chose standard shipping, which does not include overnight

I am rejecting this response because: the company did not address the deceitful advertising or acknowledge that the consumer was directed to their business instead of the intended official site The canned response from the company is insufficient

In response to order [redacted] , the customer paid on 5/11/The orders are completed instantly and since the order was paid after closing hours, it was shipped the next day on May The Cartagz website will not allow the customer to pay until they have read and agreed to the terms of useThe customer stated that they received their tags days later from the DMVThe DMV is not able to complete and mail the renewals within days of payingThe average time is 2-weeksWe will refund the customer, if their registration has not renewed yet and the registration they received from Cartagz is returned whole and not usedThe sticker must still be in the plastic sleeve.Thank you, [redacted]

Just an update to let you know that I still have not received a credit from Cartagz

The customer had a change of address on the order, but she wanted it shipped to a different location.We shipped it to the address requested, but she stated she had given us the wrong address, once she found out it was already shipped We asked her to confirm the address and she did but she still did not receive the replacementWe emailed her a copy of the registration free of chargeThe DMV was requesting her to have a smog performed, therefore we reported the fees to the DMVShe requested a refundOur contract with the DMV does not allow us to refund the consumer any of the DMV feesSince the shipping address was for a hotel, [redacted] , we reached out to her twice,to call us to confirm the exact addressShe never returned the call and insisted a refund of the DMV Fees, which we are not allowed, as I have explained aboveWe have refunded the extra fees today but she will need to go to the DMV and ask for a refund of their feesWe go above and beyond for our customers but there are sometimes unique situations and limitations since the Usps is ultimately responsible to get the items to the customer

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me Thank you [redacted] *

I am rejecting this response because:I did provide proof of smog certification, I never received an email copy of my registration, as soon as I noticed I provided an incorrect address I corrected it,twice.All I want is for them to provide the service they were paid for,nothing more

I am rejecting this response because: I feel I was deceived because I was intending to use the CA [redacted] renewal systemI did not have the [redacted] paperwork in front of me to get the web address for renewal, which is why I [redacted] itThe way the site is laid out, it seemed as though this was who the [redacted] was now having process the payment for the registrationI in no way, ever intended to purposely use an outside processing company, I only did so under the assumption that I was connected to their site based on the direction of the *** I didn't realize I wasn't dealing with the [redacted] or a [redacted] hired service until I actually spoke with the [redacted] on the telephoneI called because I didn't understand why the smog notification wasn't able to be automatically submitted/received as it always had been in the past and why the [redacted] would chose to outsource to a company who couldn't accept the reporting methods that have always been usedIt was not obvious that I was being charged a processing fee while I was completing my registrationThe day I learned that I was duped into using a third party processing company that I didn't have to use, someone mentioned that I probably was charged a processing feeThat is why I went back to my email and realized I was charged this feeI was surprised that I had fallen prey to their misrepresentation and began to search the internet, where I saw numerous complaints about cartagz for the very same thing that happened to meI feel they absolutely know the way they portray themselves leads people to believe that they are either dealing with the [redacted] or an agency hired by the ***, and are just counting on the majority of us to not realize it

I have reviewed the letter sent by [redacted] In her letter Ms [redacted] indicates that Cartagz used deceptive practicesIn the letter Ms [redacted] did not indicate why or reason she feels deceivedNot knowing why she made the statement in her letter Cartagz would like to offer the following public information from the CA [redacted] websiteCartagz is a [redacted] ,California Occupational Licensee and a (BPA) Business Partner Automation (Partner)Caratgz has been a BPA and Occupational Licensee and under contract with the CA [redacted] for over yearsCartagz has over 1mm visitors each year who need help or need information regarding their CA Vehicle RegistrationsThis Link is to the CA [redacted] website [redacted] provides information regarding Occupational Lincesed Registration Services Here is an excerpt from the Ca [redacted] website The Occupational Licensing (OL) Branch is responsible for licensing and monitoring a wide range of motor vehicle related businesses and individuals.The automobile industry is one of the largest in the United StatesThere are currently over million vehicles with more than million licensed drivers on the road in California todayThe sale and use of automobiles in California has resulted in widely diversified industries that address the various needs of California driversThe industries range from the initial sale of automobiles, boats, and other vehicles, training of drivers, traffic violator schools, and vehicle dismantlersFor consumer protection the Department of Motor Vehicles (***) has been given the responsibility of regulating these industriesThe purpose of the Department's oversight in these areas is to ensure that the consumer is dealing with reputable individuals and receiving the product that is represented to them As part of the application process, OL Inspectors perform background verifications and physicallinsplaces of business for compliance with applicable laws and regulationsThe OL Inspectors routinely monitor businesses for continued compliance and also perform annual reviews of Driving Schools and Traffic Violator Schools The Occupational Licensing Branch is also responsible for overseeing the Employer Testing Program (ETP)The ETP allows authorized employers of commercial drivers to conduct the drive test portion of the state's commercial driver licensing requirements for Commercial Class A, Class B and firefighter licenses Program participants are evaluated annually for compliance with statutes and regulationsCertified drivers are randomly selected for retest by the department as part of the annual evaluation As of January 1, 2014, OL maintains files for the following licenses: This Link is to the CA [redacted] BPA https://www.***.ca.gov/otherser/bpa/bpa.htmCalifornia Vehicle Code (CVC) Section authorized [redacted] to enter into contracts with qualified private industry partners for the purpose of processing vehicle registration and titling transactionsPursuant to CVC 1685, [redacted] established the Business Partner Automation (BPA) ProgramCVC required the Department to establish regulations necessary to support the BPA ProgramThe regulations were formerly adopted on August 11, 2003, and can be viewed in their entirety at:www.***.ca.gov/other services/review and comment on proposed changes to [redacted] regulationsThe BPA Program offers a variety of benefits such as: Saves time, may increase revenue and allows you to have full control over the transactions processed from your location Allows you to submit the exact fees calculated by ***, eliminates bundle credits, ASF and issuing checks to *** Reduce trips to [redacted] to submit your work May eliminate your inquiries to *** Enhanced customer service – another way to offer the best possible service to your customers Customers will benefit from the one-stop registration service by getting their plates, registration cards, and stickers directly from you Customers will no longer have to wait for their plates, which will eliminate telephone calls to you regarding the status of their license plates Provide your customers alternative payment options, such as paying their registration fees with a credit card Can I Charge a Fee For My Services? Yes, you may charge for your servicesCompanies participating in the BPA Program are allowed to charge their customers a service fee for each type of transaction processed through to completionHowever, licensed vehicle dealers and dismantlers are restricted to charging up to $for each type of transaction, in addition to any other fees authorized by statute Ms [redacted] says she went online and she thought she was on the CA [redacted] website We are truly sorry she feels that she was on the CA [redacted] website when she used the Cartagz website to order and pay her vehicle registration Here is a screen shot of GOOGLE SEARCH RESULTS using keywords CA VEHICLE REGISTRATION this is how Ms [redacted] found Cartagz Ms [redacted] used GOOGLE SEARCH to find our website as you can see the CA [redacted] is not listed in this search results Ms [redacted] says she thought she was dealing with the CA [redacted] and she gives no reason why she felt she was on the CA [redacted] website The Screen shot below was obtained by visiting www.cartagz.com and using the vehicle information used for Ms [redacted] s order with Cartgaz Please visit www.cartagz.com and enter the same information that Ms [redacted] used placing her order you will be able to see clearly the amount that Cartagz charges and all the instructions that Ms [redacted] claims she did not see We would invite anyone to visit the Cartagz.com website to see if the claims made by Ms [redacted] are valid The CLAIMS that Ms [redacted] is making are not consistent with the facts provided here and the website itself I would ask again Ms [redacted] why she had the feelings that she mentions several times in her letter Ms [redacted] never explains why she thinks Cartagz website is the CA [redacted] website Below is a calculation for Ms [redacted] s vehicle as of todayAs you can see there is a CARTAGZ SERVICE FEE OF $ Ms [redacted] says she the registration was delivered to her overnight and when she opened it she discovered she had not used the CA [redacted] website.Ms [redacted] was wondering why she would get a courier delivery The screen shot below is the shipping options for the order that Ms [redacted] placed Also in the screen shot is the second display of the Cartagz fees and amount to pay Below is the screen shot from the start of her order process it shows the instructions which are located directly under the calculation results near the next button Once your fees have been deposited and set with the ***, we will either ship your validated registration card and sticker immediately or; if the [redacted] requires additional items, we will post your fees with the [redacted] as a 'Report of Deposit of Fees' and notify you by e-mail and US Mail of the necessary items required to complete and validate your vehicle registration The CA [redacted] requires additional items to complete the registration in this order the CA [redacted] requires a smog inspection be completed The instructions clearly say to notify Cartagz once the smog has been completed Ms [redacted] asked why we don't operate the same manner with smog test the way the CA [redacted] website does, The answer is that the BPA program is not setup the same as the Ca *** Ms [redacted] mention the CA [redacted] clerk says this happens unfortunately to people who think they are using the CA [redacted] site Ms [redacted] says she pulled her confirmation email and the $fee appeared on the receipt along with the transaction details and instruction for smog requiredAs stated in her letter she acknowledged receiving her order Cartagz strives to have %satisfaction with all customer orders and We appreciate a opportunity to respond to Ms [redacted] s concernsWe would request additional information from Ms [redacted] Why does she feel deceived please provide actual deceptive statements or facts to support the claim of deception Why she believes Cartagz website is the Ca [redacted] website Please provide any comments or feedback to satisfy the complaint and how Cartagz might resolve the compliant Thank you [redacted] Cartagz

It was me [redacted] who made the purchaseI am soely redponsible for the transaction

Please provide the lic# Plate, and name of registered owner on file with DMV record for this orderPlease provid the D/L # of the registered owner so we may check the DMV record

On my last email I received, was to mail back the tags to Cartagz for a refund It was delivered USPS Priority 8/track # [redacted] I have not heard anything since and I am not sure what I should do.Thank you, [redacted]

Good Afternoon ***In response to Complaint ID# [redacted] Our services are unable to process this orderWe have contacted the customer and she is now aware that we have cancelled and refunded this transaction [redacted] Online Media Manager

I am rejecting this response because:I paid them for a service they were unable or unwilling to provide, I asked that my entire fee be refunded not just the fee they charged.To suggest that my address is "quite complicated" is absurd as I have been at this location months & have received everything mailed to me with the exception of my tags.I have already explained in my last response that the [redacted] refunded the additional fee I paid directly to them because I paid Cartagz & should have them

Cartagz Corporation is in compliance of all California Dmv Business Partner Automation laws and regulations governed by section vehicle codeCartagz prides itself on being a Ca DMV Business Partner Automation partner and provides expedited registration servicesAs a reminder, [redacted] is a search directory just like a phone book, where companies can advertiseBy agreeing to our terms of use, which clearly states all fees are non-refundable

Consumer states: Company is legit and refunded my money