Cartagz.com

Review: I needed to pay for my sons vehicle tags using my credit card and I was sure I enter the DMV OFFICIAL SITE wish I always use to pay for renewal fees and tags only to find out at the VERY END that I was charged $48.00 dollars more than the original DMV FEES I GOT SHOCKED only then I knew it was a THIRD PARTY who was processing the payments , there is no way you could know that you are NOT IN THE OFFICIAL DMV WEBSITE The way this website is designed makes you believe and trust the website only to find out you are being taken , we have no need to pay extra especially in this hard times I DEMAND A FULL REFUND OF ALL FEES IMMEDIATELY , WHY THEY DO NOT LET YOU KNOW YOU ARE NOT IN THE OFFICIAL SITE , I FEEL I HAVE BEEN FORCED TO USE THEIR SERVICESORIGINAL FEES $250.00CHARGED FEES $298.00 THIS IS A DECEIVING FORM OF DOING BUSINESS, OUTRAGEOUSDesired Settlement: I NEED A FULL REFUND OF ALL FEES SINCE I ONLY AGREED TO A $4.50 CENTS SHIPPING FEES

Business

Response:

Hello [redacted], I was able to locate your order and I show the transaction made on 2/4/2014 was cancelled and refunded back to your card. Thank you,[redacted]

Review: goggle site for DMV to register my vehicle as it turned out was Cartagz,inc. It looked like a DMV web site. I was instructed to pay for service fee's, shipping fee's etc.. for a total of 46.00 that was charged to my debt card. I believe I was scammed out of my money. I would like to be refunded these charges because I'm unemployed right now. Please helpDesired Settlement: I would like to be refunded the charges from this company.

Business

Response:

Good Day [redacted], In response to ID #[redacted], the customer paid on 7/15/2015. The fees were electrically sent to the DMV to avoid future penalties as a smog is needed on the vehicle, a receipt of this has been sent to the customers shipping address. Customer did not attempt to cancel order by email as we show no notes from him to explain when placing an order with Cartagz.com it is made very clear our system is not allowed to continue until you have read and clicked that you agreed to our terms of service. As for the customer stating “It looked like a DMV web site” Our page has a different layout then the official DMV website as they serve a larger scale of services that we do not. Thank you,[redacted]Online Media ManagerCartagz Admin

Review: This company uses very DECEPTIVE practices.I put www.dmv.ca.gov in my browser as my DMV renewal directed.This company is the first choice that opens up and looks to similar to the government site to tell the difference.It should be illegal for a company to Hijack legitimate government services pay sites and add a surcharge.Only after printing my receipt did I realize I had been ripped off.Ridiculous... Why would I need to pay an additional $29 fee and $5 for shipping something that is free from the government?Desired Settlement: Immediate refundThe website should let you know you are being add an unnecessary surcharge before checking out.It should also be required to let you readily know it is NOT an Official government website.

Business

Response:

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Review: I paid for my tags on 2-10-15. I received an email I needed a smog. I completed the on the 21 and it was emailed to them. I emailed them two weeks later and they said they were mailed. I emailed them 3 more times. Requesting a contact phone number they only reply that they were sent out. I have tried 3 different numbers I have found on the Internet and none of them work. Including the one listed on there Web site.Desired Settlement: Either get my tags or refund my money. I have received a fix it ticket do to expired tags. They should pay for that also.

Consumer

Response:

Consumer states that they have received their tags but remain dissatisfied with the lack of communication from the business. Their phone calls are not answered and voicemail option is not available.

Review: I paid for my registration online through the DMV.ca.gov website and then I was directed to this website which then charged $45.11 for nothing whatsover. DMV fees were $92 dollars which I pressed agreed to pay then I was charged $137.11 for the same transaction. Ive attempted to call but number onfile is a hoax number so this is obviously some type of scamming business. Please look into it as soon as possible because now Im not sure whats going on with my registration tags for my vehicle due to the fact I am unable to contact anyone at this time...Desired Settlement: I would like my money refunded for tricking a consumer! Im not sure how they can get away with this but after reading about this company online after this just happened to me I see there are thousands of others who were also scammed! This business should be closed and definetley looked into!

Business

Response:

Good day [redacted], In response to order [redacted], the customer paid on 7/16/2015. Fees were electrically sent to the DMV. Customer stated they started on the official Department of Motor Vehicle's website. Although we are permitted to process vehicle registrations we do not have power to redirect customers from the www.dmv.ca.gov website as it is a government owned website. Customer emailed us two hours after he initially paid, we then informed him when placing an order with Cartagz.com our system is not allowed to continue until you have read and clicked that you agreed to our terms of service. We processed his order as he did agree to our terms of service. -[redacted] Cartagz AdminOnline Media Manager

Review: Here is the info from my order.Order Complete. 03-02-2015Once your fees have been deposited You will receive an email confirming your shipment along with a shipping tracking number if and set express delivery was selected. with the DMV, we will either ship your Receipt validatedThank you for using Cartagz.com. Your order is now being shipped per your selected shipping preference.Your Information: Order sent US MailDMV Fees: $302.00 DMV BPA Fees: $8.00 Cartagz Service Fee: $29.00 Convenience Fee:$9.49 Shipping:$4.50 E-Copy:$5.00 Total Due:$357.99License Plate: [redacted] VIN: [redacted] E-Mail:If you have any questions or need assistance, please call [redacted] M-F, 9:00am to 5:00pm Pacific TimeDesired Settlement: I have not received anything from these people and I have not been able to reach anybody at this business to talk to them and inform them that I have not received anything. As you can see from the order, I also paid $5 for an e-copy of the registration. I have not received this either. I don't know why this would be the case since they do have my email address.As you can see, they are stating here that the order was sent US Mail. The Number listed in the order give me a mail box full message.

Business

Response:

Hello, I checked on this order and have read your complaint, I will provide the details of your order,DMV reports vehicle registration complete and registration and sticker issued, Cartagz shipped the registration card and the assigned sticker via USPS on 03 / 02 at 1:36pm. The email comfirmation was sent at 1:36p 03/02, the email confirmation contains a link to the Ecopy, Please check to make sure you are not having this attachment or email blocked,I have also resen the Email comfirmation on 03/12 and the Ecopy is attached to the email.Also I have provided Cartagz Terms of Use, Which can be found on [redacted] and [redacted], 24/7 SupportCartagz DMV/BPA 24/7 Online Support; 24/7 Online registration information or instructions,Online order informationCheck for DMV/BPA updates or requirements,Update SMOG TEST information (Notify Us)Apply/Submit DMV registration fees refund,Contact Cartagz DMV/BPA registration,Order replacement tags,plate,registration card,Request DMV fess refundUse this link to contact customer service; Please Visit: Cartagz DMV 24/7 Support [redacted]Title Transfers: [redacted]DMV RefundDMV REFUNDCartagz DMV/BPA registration transmits your vehicle registration fees instantly to the Ca DMV.DMV/BPA updates your vehicle record instantly and issues a new registration card or report of deposit fees (RDF),Cartagz DMV/BPA registration cannot be canceled.Cartagz processing fees are Non-refundableRequest Ca DMV online registration fees refund visit: [redacted]

Consumer

Response:

I am rejecting this response because: I never received anything but the email that I finally received after the complaint. I found out that I can get tags through the [redacted]. I have to wait a month though and it will cost me a little more to do this. The whole point of your website/service is supposed to be about convenience which you even charged extra for. I will fix this with the automobile club and not use your service again. Your customer service appears to be non-existent and I had to go to the Revdex.com and the [redacted] to fix this .... no convenience at all ....

Review: A $29 fee was NOT CLEARLY explained to me!

$91 DMV Registration Fee! WAS CLEAR!

$2.55 Convenience! WAS CLEAR!

$2.50 Shipping! $2.50 WAS CLEAR!

09/12/2013 Date of this transaction...

I went online to what I thought was the CA. DMV website to pay my Car Registration Bill of $91...

I feel I was led to believe that it was the website of CA. DMV and I understood I was also paying a Convenience fee of $2.55 and the Shipping fee of $2.50. In this process I feel I should have been informed early and often that there was a ($29 Cartagz Fee) to make sure that I clearly understood this fee was over and above the Registration, Convenience and Shipping fees.

I really feel I was Bamboozled!Desired Settlement: $29 is the cost I feel I should get in return for misleading me in to paying this fee. I would also hope Cartagz changes the way it does business so that there are never (any misunderstanding what so ever) for the next guy trying to pay his Registration fees ONLY.

Business

Response:

Initial Business Response

Contact Name and Title: [redacted]

Contact Phone: XXX-XXX-XXXX

Contact Email: [redacted]@cartagz.com

We apologize for any inconvenience and we have no intentions of misleading anyone. Since we are a service oriented company, we stand behind our satisfaction guarantee and your service fee is being refunded. The registration sticker that you received is valid, so please keep in on your vehicle until it expires. Please note: This was the second time you had used our service. Last year (08-20-12), you used our service for renewing registration on a 1999 Nissan and we shipped the sticker to you. Our records show that you called to inquire about the service fee back then. After we explained, you stated, "Ok, fine. I'll never do this again", and hung up. Since 100% satisfaction was not evident then, we are going to refund that service fee as well. Again, we have no intentions of misleading anyone. On our website, our service fees are clearly explained along with content that explains who we are along with our posted license. Unfortunately, we have no control over what our customers choose to read. At Cartagz, we focus highly on just making our customers happy. Many of our customers come back year after year. For the most part, our business is designed to help people who are in a hurry or who wish to avoid the DMV altogether. We also offer other online services that are not available with other resources including the DMV itself.

Review: I was charged an extra $75 to register my car when it is free to register it at the DMV.my registration fee was $649.00they charged me 724.71I don't mind paying an extra fee but $75 is just ridiculous.Desired Settlement: I would like part my $75 back I am a single parent and I don't have $75 to throw away I think this is ascam Thank You [redacted]..

Business

Response:

Good Morning [redacted], In regards to complaint #[redacted]- I have made contact with the customer and addressed concerns. We have come to a resolution.Thank you,[redacted]Online Media MAnager

Decided to utilize this service due to it's false advertising online. This service was supposed to be speedy and effortless and is why I paid an extra service fee to have my tags delivered over night and 4 business days later I still don't have them. Their website has no phone number and after doing a search was able to connect with ###-###-#### but there was no one available to take my call and the voice mail was full.

Review: Renewed my vehicle registration on line 3 weeks ago and still have not received my renewal stickers and registration. They have a phone number that you cannot leave a message on and I got just a generic reply to my email request. They received payment from my M/C that day. How can this be resolved? I have no way of contacting them.Desired Settlement: I want my registration.

Business

Response:

Richard, In regards to compliant #[redacted] I have contacted customer and in response he emailed he has received his registration from Cartagz in the mail.Thank you,[redacted]Online Media Manager

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: I needed to pay my DMV Fees so I attempted to pay them online. When I logged into [redacted] the cartagz site popped on the DMV site representing itself as part of DMV. My car fees were 120.00 dollars so I began putting in my information to pay the car fees. After putting in the necessary information I clicked next on the site and it directed me to the amount due. As I viewed the amount I started to look at the fees that were being added to the 120.00 dollar fee. I paid the amount asked for which totaled 158.00 dollars. I started to look at the charges and started to feel uncomfortable so I tried to get information from DMV about the fees and come to find out that the site was not associated with DMV. I called several people at DMV and asked them if they had authorized a parent company to accept fees on behalf of DMV, their response was no.So I began to try and contact Cartagz and when I called there was no answer which leads me to believe that this company is set up to run a scam on the consumer. Please look into this matter so that I can recoup the extra money that I paid for my registration. When you try to contact Cartagz by phone at [redacted] there is only a recording from an answering. Please contact this company and stop them from running a scam on the consumerDesired Settlement: Refund my 158.00 dollars and have them place on the website in bold letter: WE ARE NOT DMV. And explain on their website what they do and the fees they charge up front and why.

Review: Fees were not explained, fee too high, can not contact them by phone, 800 number on cc receipt is disconnected, unable to cancel processDesired Settlement: Fee's refunded

Business

Response:

Good Morning [redacted]In response to ID #[redacted], The customer paid on 08-03-2015. Fees were electrically sent to the DMV. As we are an online based company we do not have customer service over the phone. Customer did not attempt to cancel order by email as we show no notes from him to explain when placing an order with Cartagz.com it is made very clear our system is not allowed to continue until you have read and clicked that you agreed to our terms of service. We processed his order as he did agree to our terms of service. Thank you [redacted].Online Media Manager Cartagz Inc.

Review: I ordered car registration renewal from them on 2/25/2015. Documents and sticker never arrived. Their website said I could not report this until 8 weeks had passed. After 8 weeks had passed, I tried contacting customer service. The link on their website to customer service is not only unknown, but flashed a warning that there was a virus issue and asked me to enter information -- a red flag for fraud.After exploring about five different options for attempting to contact them, I used the only one that (sort of) worked. Had to fill out a detailed form and was asked to explain problem in text box that would only allow about 8 words of text. I received a reply that said only "Please verify address," but did not indicate where to verify my address or how.When I filled out a contact form again, I received an email that said customer service was closed. It listed hours -- 9 am to 4:30 pm. Email was sent around 11 am.I have entered my address multiple times, including on the complaint form, and it is always the same, by the way.They clearly do not wish to provide any sort of customer service. Now that I have waited 8 weeks to report this problem, I am sure I can no longer dispute the charge with my credit card company. All I want is the registration paperwork and sticker I paid more than $200 for. Not only have I not been offered this, but I have no way to effectively reach them.How is this a legitimate business?Desired Settlement: I would like registration paperwork and sticker sent to me, preferably using tracking information to ensure actual delivery.

Business

Response:

Good Afternoon, In response to Complaint ID#[redacted]I do show in our records this order was issued and shipped out via USPS on February 25 2015 to the address the customer listed when placing order. Once it leaves our office it's no longer in our possession and have no control on its final destination.I have contacted customer by email requesting mailing address for verification. Once I verified the address I went ahead and issued a replacement registration and sent it out Priority Express Mail.We pride ourselves on exceeding expectations for our customers but there are situations and limitations since the USPS is ultimately responsible to get the items to the customer.Thank you [redacted]Online Media Manager

Review: Cartagz has inserted its business into a prominent position when performing a Google search. I inadvertently selected this scam company when applying for my annual vehicle license fees. The site is designed to appear as though the consumer is doing business directly with DMV, when (as a matter of fact) they are not.While I ultimately did receive my tags, I was also charged a hefty premium for something which the DMV site does not charge. This is clearly a scam and/or a racket - however you wish to classify it.Desired Settlement: I wish to receive a 100% refund of the premium I paid in excess of the license fee which was paid. This request is non-negotiable.

Business

Response:

Please accept our sincerest apology for any trouble or inconvenience we have caused you. We have issued a credit for the full amount of $203.18 per your request on May 6, 2014. Each bank is different so please allow 7-10 business days for the credit to appear. Cartagz.com is a business partner with the DMV. This license allows us to process vehicle registrations for the public. We strive to provide excellent customer service by going above and beyond to exceed the customer's expectations. Again we apologize for any confusion. THANK YOU, [redacted] DIRECTOR CARTAGZ INC VEHICLE REGISTRATION

Review: I went online (08/31/2015)with my DMV registration form to renew my vehicle registration with expires on that date. As I was renewing and paying with my debit card, it kept asking me if I wanted next day service with Cartagz and I clicked no but it wouldn't let me pay without clicking continue. I checked the no box and clicked continue payment and they charge me $172.06 and my registration renewal is only $126.00. I received an email the next day from Cartagz (09/01/15) and on the 3rd of Sept. 2015, no tags in the mail. I tried going online with the link Cartagz gave me to check my status and I keep getting a message that they're not available. I called DMV and when someone finally called me back, she said my tags where mailed on the 09/01/15 and it will take approx. 2 weeks via mail to receive them. I told on their renewal site Cartagz said next day service. Which I couldn't get around while trying to renew. She said their not affiliated with Cartagz. Cartagz list their as "[redacted] Official site DMV Car Registration". They charged me all of this money and I haven't gotten anything even 2 days later.Desired Settlement: I want my $46.06 back. And I want my tags ang renewed registration.

Business

Response:

The customer clearly states they clicked to accept the Terms of Use. Our system will not allow the user to pay until they have clicked the agree and the system requires a 2nd click. The customer chose standard shipping, which does not include overnight.

Consumer

Response:

I am rejecting this response because:I clicked standard not accepting the service charge of$29.00 for next day shipping and as I checked no for next day, I was under the impression I was going to get my tags during regular shipping. I received an email from cartagz saying orders received after 4pm ship same business day. why did they charge me $172.06 for a renewal fee of 126.00? When I clicked the second time I thought I was just clicking to order through the DMV. Since it says; "LICENSED BY THE CALIFORNIA DMV", I though they were affiliated and that I was just clicking the regular payment.

Review: I contacted "Cartagz Inc." to renew my vehicle registration.All went as planed until I received the new registration card & sticker for the new years registration and realized that Cartagz had sent me the wrong year sticker and the number on the sticker doesn't match the number printed on the new registration card. I called them immediately, left a message about what happened and never got a return call. I then contacted them by E-mail and got a response that said that their "system" says that I was sent the correct year & number sticker. There were 2 other E-mails exchanged where they asked me for the numbers on the wrong sticker at least twice and I haven't heard any other response since. I have left phone messages & sent E-mails and now it appears they just want me to go away and I am stuck with a vehicle I can't legally drive because the plate sticker is expired!Desired Settlement: I feel that Cartags should provide me with the proper year sticker for this transaction after all that's the business they are in, and refund there "fee" to me for this transaction because of all the stress and aggravation this has caused me. In there add, it states that all phone calls & E-mails will be answered "promptly" which has not been the casehere- so they should change their advertising to reflect that!

Business

Response:

Good MorningIn regards to [redacted] complaint #[redacted]The customer contacted us but had already gone to the DMV before we had finished researching his order.Thank you,[redacted]Online Media Manager

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: Dear Revdex.com,I went online to renew my car registration on DMV's website following the steps to pay for the standard fees billed by the DMV. At some point without realizing I had been redirected to this outside source, Cartagz, I paid the fees which listed several additional arbitrary fees racked on. Right after I submitted the payment I realized something was wrong not only looking at the original DMV bill with itemized fees having been different, but the fact that Cartagz's payment confirmation had popped up. I quickly within the matter of minute went onto their website filling out a form requesting cancellation of the transaction. This took place on Saturday 9/12/15 which their website states they are closed on weekends. I received a confirmation email stating my car tags were being shipped out Monday morning. Immediately I emailed the admin support telling them I already emailed them requesting the cancellation. Then the unhelpful correspondence started. They said they never received my original email and had already processed the order with the shipment on the way. How was this even possible when my email was successfully sent and the fact that they are closed on the weekends to have even processed and shipped my order so quickly Monday morning. Regardless of the fact, they repeatedly denied my request to speak to a manager or call me back saying they did not have a phone number since they are an online business. This is absurd because no business can run without a phone line. They charged me an additional $49.87 over what I would pay directly to the DMV. The reason I didn't catch it at first was because I was over the due date and thought there was additional fees I owed not realizing this company somehow has it's link correlated to the DMVs site for people to pay their fees in an extremely sneaky way. All I wanted was a cancellation which I requested within a minute or so of submitting my payment, and with no response to getting a hold of a manager or phone call back.Desired Settlement: They did not address my complaint or acknowledge my request to resolve the matter with a manager, and sent my registration and car tags. I would like a full refund ($291.87) plus the additional fees I would now owe the DMV (payment due 9/18-10/08 is $262 10/8-12/07 $333) or simply refund me the additional fees of $49.87 as I only owed the DMV a total of $242. Thank you for your assistance and help in resolving this issue. I can forward you the email correspondence of my attempts.

Review: Cartagz.com was linked to, what I thought, was a car registration reminder from the California DMV. I processed my registration and then to my shock, was hit with a total of $295.70 for what should have been $257. The charges, which were NEVER CLEARLY DISPLAYED were: $29 processing fee and a $7 Convenience Fee??? and a $2.50 Postage Fee. $38.50 is NOT a convenience when you can process your registration on DMV website for free. Their website is clearly set-up to portray the look of, and make you believe that you are dealing with the true and legitimate California DMV website. Their marketing practices are CLEARLY deceptive and a total misrepresentation of who they really are. I immediately phoned the Cartagz.com at their ###-###-#### number which is a recording. Your options are to either leave a message or, if urgent, send an email both promising to respond by the end of that business day. I immediately emailed them and have yet to receive a response.Desired Settlement: I would like a refund of any and ALL items charged to my American Express Credit Card:DMV Registration - $257.00Registration Processing Fee - $29.00 Convenience Fee - $7.00Postage Fee - $2.50For a total of $295.70I will process my car registration on the Official California Website.

Consumer

Response:

Please be advised that the complaint filed against Cartagz has been resolved.

Review: This company doesn't just have terrible customer service: it's customer service doesn't exist.They emailed me a confirmation claiming my DMV registration was complete and the tags were mailed to me back at the end of January. Today is 3/24 and I still haven't received my tags nor has this company responded to my emails to them (they do not have a phone number to call customer service nor do they offer chat: only email; to which the only response you get is an automated one confirming receipt of your email. Yet they claim to have 24/7 customer support on their website. They have no support of any kind! Bottom line: they've had my money since Jan but my car's tags still show as expired. This company is as incompetent as the DMV it claims to serve. Will never use their "services" again.Desired Settlement: I want to be reimbursed my registration fees.

Business

Response:

DMV reports No match RECORD VS OWNERThe DMV reports the registration has been completed and shipped to the registered owner on file with DMV.If your claimant is the registered owner please , Provide the Drivers License # of the registered owner and the address on file with DMV so we may look up this customers information and respond,Cartagz only sends the DMV registration to the owner on file please verify that you are that person, Vehicle Code 20 VC specifically states "It is unlawful to use a false or fictitious name, or to knowingly make any false statement or knowingly conceal any material fact in any document filed with the Department of Motor Vehicles or the Department of the California Highway Patrol.Cartagz takes these matters very seriously and will send the informatiin to the DMV ivestivgation unit,We would ask the Revdex.com to confirm to Cartagz that this claimant is the person who the registration was paid, Attention Revdex.com , The DMV reports the persons do not match the registered owner NAME , and ADDRESS, as it appears on the registration carrd on file with the DMV.[redacted], please give me a call or email me so I can submit the registered owner information to the Revdex.com for your examination of the facts of this case.and the get the D/L form your claimant. has the right to access the DMV record.

Consumer

Response:

I am rejecting this response because: [redacted] is my father in-law. I purchased the car from him and was ensuring the registration was completed prior to doing the transfer of title. Your company processed my payment and even mailed me confirmation to MY ADDRESS IN ENCINO: NOT THE REGISTERED OWNERS ADDRESS! You then confirmed that the registration had been mailed to the registered owners address and it never arrived. In fact, just two hours ago I spoke to the DMV who CONFIRMED YOU NEVER SENT THE TAGS EVEN THOUGH YOU TOLD ME YOU DID!! The DMV apologized for your failure and lack of professionalism; even going so far as to say they have been trying to remove you from their site as a provider! They encouraged me to do my business through [redacted] from now on; which I will do. Your "threatening" to report things adds insult to your injury and if your so concerned about the "registered owner" getting everything you probably shouldn't have a) taken a payment from someone other than the registered owner b) mailed confirmation to anyone other than the registered owner.

Consumer

Response:

License plate is [redacted]

Review: Company has very deceptive advertising, had no idea that this was not the DMV that I was paying fees to renew registration - [redacted] License: [redacted] VIN: [redacted] EXTREMELY disappointed with level of customer service, emailed because 1) CHARGED $53.65 more than the DMV quoted me after I had already paid Cartagz. I thought I was directly paying the DMV - furthermore on the status of the order it says Shipped on March 9, 2015, it is already March 16th end of day and I have yet to receive registration renewal form or STICKER. TRIED CONTACTING customer service and there is no way to contact, they ask you to directly contact the DMV which I did and said they are no affiliated with Cartagz at all. At this point I paid $53.65 (BPA Fee: $8.00 *which DMV did not charge*, processing fees of $29.00, $12.15, and $4.50. Emailed Cartagz and only received automated response, called the 1800 number only to not get through to anyone and says the phone number is out of service. I DEMAND that we know the status of where our registration/stickers are as well as a total refund of $53.65. Company is a complete scam. WEBSITE says Orders will process on same day before 4pm, and its been 7 business days and we have received nothing and we are located in the same state as the company. WHEN PURCHASING COMPANY SAID 4-5 BUSINESS DAYS, complete sham and liars.Desired Settlement: Refund of $53.65 to original form of payment (otherwise will be disputing) as well as letting us know what address they sent the registration/sticker to because it has been 7 days and we have yet to receive anything. We cannot drive anywhere.

Business

Response:

Good Morning [redacted], In response to Complaint ID#[redacted] I do show in our records this order was issuedand shipped out via USPS on March 9 2015 to the address the customer listedwhen placing order. Once it leaves our office it's no longer in our possession and have nocontrol on its final destination. We were unable to assist in issuing a replacementfor him as he has already completed a replacement order with the DMV. We issued a refund of our service fee to thecustomer. We pride ourselves on exceeding expectations forour customers but there are situations and limitations since the USPS isultimately responsible to get the items to the customer. Thank you [redacted]Online Media Manager