Cashnetusa

Initial Business Response /* (1000, 5, 2015/05/13) */
Thank you for forwarding this customer complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.
First and foremost please be advised that CashNetUSA does not provide financial services...

to residents of the state of [redacted].
After carefully reviewing this complaint, we were able to locate several customers with the name of [redacted]. However, we were unable to locate a customer whose information matches the information submitted in the complaint. To confirm, whether there is a profile associated with Mr. [redacted], CashNetUSA will need additional information to verify the account, such as the phone number being contacted. We request that Mr. [redacted] contact our compliance department at XXX-XXX-XXXX ext. [redacted] to further investigate his concerns.
Based on the details of the complaint however, it is possible that Mr. [redacted] has been contacted by fraudsters falsely posing as a collection agency or law firm in an attempt to extort money from consumers who may or may not have ever obtained a loan from us. CashNetUSA is not associated with these individuals. Therefore, unfortunately, CashNetUSA cannot prevent them from contacting Mr. [redacted].
We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.

Thank you for forwarding this complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution. On March 25, 2016, Ms. [redacted] opened a $750.00 limit Line of Credit with CashNetUSA. Ms. [redacted] signed her line of credit agreement stating she understood...

and accepted the terms and conditions associated with the line of credit. The fees and interest applicable to the advance Ms. [redacted] requested were fully set forth in the loan agreement, a copy of which was provided to her when she opened the account. Over the course of her relationship with CashNetUSA, she has taken three (3) advances and has made the minimum payment on her account balance. Ms. [redacted] always has the options to make additional payments towards her account balance. As set forth in Ms. [redacted]'s Line of Credit agreement, she is required to make at least the minimum payment every billing period she carries a balance. The minimum amount due on each due date will be 15% of the outstanding balance and any fees plus all interest accrued. As set forth in Ms. [redacted]'s Line of Credit agreement, interest charges are assessed when the statement closes to the amount borrowed for that billing period. We do not charge interest on fees or accrued interest (no compounding). The daily periodic rate applied to her account is 0.8192%. The corresponding Annual Percentage Rate is 299%. In addition to interest, there is also a transaction fee. As set forth in Ms. [redacted]'s, Line of Credit Agreement, there is a transaction fee for every advance requested; the transaction fee is 15% of the total amount borrowed. In addition to disclosing the charging structure from the outset, we keep our customers informed by supplying periodic statements. Amongst other loan details, the due date, minimum payment amount, and account balance are shown on each periodic statement. CashNetUSA cannot provide specific dollar amounts for the amounts that would be due throughout the life of the line of credit because the amount due at any given due date will be dependent upon the customer’s usage of the line of credit, including for example whether they made any draws and if so, the amount, and the amount of any payments by the customer. CashNetUSA values Ms. [redacted] as a customer and strives to provide the ultimate customer experience. We are happy to answer any additional questions she may have regarding her account. We ask that she please contact our customer service department at 888-801-9075 should she want to get in touch. We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11626486, and find that this resolution is satisfactory to me.
Sincerely,
Esmeralda [redacted]

Thank you for forwarding the customers correspondence to our attention. Based on our review, Ms. [redacted] spoke with one of our managers and escalations representatives and advised her that we are willing to reimburse the bank fees she may have incurred due to the miscommunication. However, Ms. [redacted] declined the offer. Further, CashNetUSA waived the fees and interest she received on her most recent loan with us. Again, we are more than willing to reimburse the fees she may have incurred, we ask that she please send in a bank statement outlining the fees via fax or email to: Fax: [redacted] Email: [email protected] Should Ms. [redacted] have any additional questions regarding her account, we ask that she please contact our customer service department directly at 888-[redacted]-[redacted]. We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thank you for forwarding this customer complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.  After a careful review, our records show that Ms. [redacted] submitted numerous applications for credit to CashNetUSA throughout 2017. In...

addition, our records indicate that various marketing partners referred the applications in question to CashNetUSA. What this means is that Ms. [redacted] input her information into other websites that then linked her up with CashNetUSA as a potential loan provider. Based on the information provided on these applications, we could not approve the request for a loan. At this time, Ms. [redacted] does not have a loan with CashNetUSA. If Ms. [redacted] has not applied for credit, then this may be a signal of ID-theft. In order for us to launch an investigation, she will have to file a police report with her local authority and submit a copy of the police report to CashNetUSA. Our fax number is 877-[redacted]-[redacted] and our email address is [email protected]. For more information on identity theft, we urge Ms. [redacted] to refer to the Federal Trade Commission’s web site at: https://www.consumer.ftc.gov/topics/identity-theft We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12515039, and find that this resolution is satisfactory to me.
Sincerely,
Jozelle [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/08/06) */
Thank you for forwarding this customer complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.
This complaint is resolved.
On June 22, 2015, CashNetUSA arranged a $1,200.00 CAB...

Installment loan for Ms. [redacted].
On July 15, 2015, Ms. [redacted] paid off the full account balance.
Due to an inadvertent error, Ms. [redacted]'s rebate was not processed in a timely manner.
On August 6, 2015, CashNetUSA processed the rebate in the amount of $59.66 to Ms. [redacted]'s bank account. We ask that she please allow 3-5 business days for the transaction to appear in her account.
We apologize for the confusion this matter may have caused Ms. [redacted]. We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.

Complaint: [redacted]
I am rejecting this response because:I am not a male, if you took time to review my account with my information you acquired illegally I am a female and should be addressed so.I spoke with Cash Net USA informing them to close the account down and to remove my personal information, yesterday 10/3/2016 someone accessed the account and changed my email address, I had priorly spoke with a supervisor and was informed that my email would be removed which it was not. Cash Net USA acquired my information illegally, I did not give consent for them to open an account or be subject of a credit check. I want my account closed and removed from their System. They can keep a hard copy for auditing purposes but they must remove my Information from their computer systems. I want a written explanation to why they still have my personal information on their systems which they obtained illegally. And a phone conversation regarding why my email address was not removed and how someone gained access to the account to change the email address. If this is not resolved within 7 business days I will have to pursue legal measures.
Sincerely,
Melodey [redacted]

Thank you for bringing the customer’s correspondence to our attention. As previously mentioned, CashNetUSA advised Mr. [redacted] in the initial settlement offer that the full balance of $1,382.31 must be paid within thirty (30) days; otherwise the agreement would be null and void. Unfortunately, Mr. [redacted] did not pay the full amount within the agreed upon timeframe, and as such, collection activity resumed.However, since Mr. [redacted] asserted that he will have the settlement offer balance of $1,382.31 within the next week, we are willing to extend the due date to April 4, 2016.  If Mr. [redacted] would like to agree to this updated settlement offer we ask that he please contact Laura [redacted] directly at [redacted] to update his account accordingly.We hope that this response resolves this complaint and answers any questions that your office has. If we can provide more information, please contact us.

Thank you for forwarding this complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution. On August 10, 2016, CashNetUSA arranged a $1,000.00 CSO loan for Ms. [redacted]. She signed her agreement acknowledging that she accepted the terms and...

conditions associated with the loan. Due to an administrative error, Ms. [redacted]’s request to update her pay frequency was not executed in a timely manner. On September 21, 2016, CashNetUSA submitted a refund of $72.00 for the NSF fees incurred on Ms. [redacted]’s account. However, if there are additional fees, we ask that she please submit a bank statement outlining those fees via email or fax to: CashNetUSA Customer Support Fax:(866)326-5265 Email: [email protected] Once that information is received, we will review and respond accordingly. Please offer our apologies to Ms. [redacted] for any inconvenience this matter may have caused her.   We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11633541, and find that this resolution is satisfactory to me.
Sincerely,
Carmen [redacted]

Thank you for forwarding this customer complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution. On June 30, 2017, CashNetUSA arranged a $450.00 CSO loan for Ms. [redacted]. Before she entered into the agreement, CashNetUSA provided the...

applicable disclosures and Ms. [redacted] then signed her loan agreement acknowledging she understood and accepted the terms and conditions associated with the loan. On July 17, 2017, Ms. [redacted] submitted documentation to update her pay frequency, therefore, we updated her pay frequency in our system as per her request. On July 18, 2017, Ms. [redacted] contacted our customer service department (via email) to request to adjust her upcoming due date of July 18, 2017 to July 21, 2017. Subsequently, CashNetUSA sent an email advising that in order for us to adjust her due date she would have to authorize the adjustment. However, our records do not indicate that we received clear authorization to move the due date in question, therefore, the payment amount was debited as scheduled on July 21, 2017. Based on our review, it appears this issue is a result of a miscommunication, and we offer our apologies to Ms. [redacted] for the inconvenience this matter has caused her. CashNetUSA strives to provide the ultimate customer experience. As such, we have advised Ms. [redacted] that we will be happy to reimburse the bank fees that she incurred as a direct result of our debit provided that she submits a bank statement detailing those charges. We ask Ms. [redacted] to submit a copy of her bank statement displaying her full name and account number via fax or email to: Fax: 8[redacted] Email: [email protected] Please note, CashNetUSA will reimburse Ms. [redacted] upon receipt and review of the required documentation. We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.

Thank you for forwarding the customers correspondence to our attention. First and foremost, we would like to apologize for the “Typo” which addressed Mr. [redacted] as a “she”.  It was not our intention to offend Mr. [redacted] in any way. As previously mentioned, Mr. [redacted] opened his Line of Credit on November 14, 2011. Therefore, it appears that he is familiar with how the product works. Further, before he entered the agreement, CashNetUSA provided the applicable disclosures, and Mr. [redacted] then electronically signed his agreement acknowledging he understood and accepted the terms and conditions associated with the Line of Credit account. At this time, Mr. [redacted] account balance is current. Therefore, he is not eligible for a settlement at this time. CashNetUSA strives to provide the ultimate customer experience and we are willing to work with him to see what options are available to get him back on track. We ask that he please contact Laura Chavez directly at 312-754-6781 for assistance. Alternatively, if Mr. [redacted] is experiencing severe financial hardship, he may wish to seek advice from an accredited Consumer Credit Counseling Service. We have a process in place to deal with customers that enroll in Credit Counseling Programs. We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.

Thank you for forwarding this complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution. Based on the complaint description it appears that Ms. [redacted] is requesting assistance with her payments.  Our records show on March 29, 2017, Ms....

[redacted] opened a $1,000.00 limit Line of Credit with CashNetUSA. Before she entered the agreement, CashNetUSA provided the applicable disclosures and Ms. [redacted] then signed her agreement acknowledging that she understood and accepted the terms and conditions associated with the Line of Credit. In addition, the fees and interest applicable to a cash advance were fully set forth in the loan agreement, a copy of which was provided to her (via email) when she opened the account. In addition to disclosing the charging structure from the outset, we keep our customers informed by supplying periodic statements. Amongst other loan details, the due date, minimum payment amount, and account balance are shown on each periodic statement. On March 30, 2017, per Ms. [redacted]’s request, she was funded a $500.00 advance. Ms. [redacted] always has the option to make additional payments or repay the amount outstanding in full at any time without penalty. At this time, Ms. [redacted]’s account is past due. CashNetUSA strives to provide the ultimate customer experience, and we would be more than happy to discuss possible options regarding her account balance. We ask that she contact our compliance department directly at ###-###-#### for assistance. We hope that this response resolves this complaint and answers any questions your office has. If we can provide any additional information, please contact us.

Thank you for forwarding the customers correspondence to our attention. We apologize for the confusion; however, Ms. [redacted] opened a $700.00 limit Line of Credit through CashNetUSA, meaning she could have requested a cash advance up to $700.00. However, per her request, she was funded a $500.00 advance. As previously mentioned, CashNetUSA provided the applicable disclosures, and Ms. [redacted] then signed her agreement acknowledging she understood and accepted the terms and conditions associated with the Line of Credit. In addition, the fees and interest applicable to a cash advance were fully set forth in the agreement, a copy of which was provided to her (via email) when she opened the account. Based on the findings of our review, we found no breach in our process that would justify closing Ms. [redacted] customer account while it still holds a balance. However, we are still willing to work with Ms. [redacted]; therefore, we ask that she contact Season [redacted] in our Compliance department directly at (773) [redacted] to see what options are available. We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Ericka [redacted]

Thank you for forwarding this customer complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution. On January 30, 2017, we helped Ms. [redacted] set up a monthly payment arrangement for the full account balance and her concern was resolved in a way that she found satisfactory. CashNetUSA values Ms. [redacted] as a customer and strives to provide the ultimate customer experience. If she has any additional questions or concerns, we ask that she please contact Laura Chavez directly at 312-754-6781 for assistance.We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.

Thank you for forwarding the customers correspondence to our attention. On October 10, 2016, Mr. [redacted] opened a $900.00 limit Line of Credit through CashNetUSA. Before he entered the agreement, CashNetUSA provided the applicable disclosures and Mr. [redacted] signed the agreement acknowledging that he understood the terms and conditions associated with the open-end line of credit. At CashNetUSA, we strive to ensure that our customers are fully aware of the terms and conditions of our products before they sign up. We clearly state the interest rates we charge both on our website and in the loan documentation that is sent to customers. In this case, we apologize to Mr. [redacted] for what the misunderstanding caused. Due to the misunderstanding, we have waived his remaining balance of $160.24. At this time, Mr. [redacted] does not have an account balance with CashNetUSA. We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.