Cashnetusa

Thank you for forwarding this complaintWe take all complaints seriously and make every effort to implement a fair and satisfactory resolutionIn review of the customer complaint, CashNetUSA apologizes to MsAl*** for the time frame it took in processing her application for an open-end line
of creditCashNetUSA has a very thorough verification process in order to ensure responsible underwriting and protect our borrowers from potential fraud. During our underwriting process, we use a variety of tools and techniques to verify identity, employment, banking information, and overall financial situationApplications are received and proceed by our loan processing department in the order that they are receivedAccording to our records, CashNetUSA received an application from MsAl*** for a $2,line of credit on May 21, After the underwriting process was completed, an email was sent to MsAl*** confirming the line of credit was approved and her request for an advance was processedIn addition to our comments above, we found no record of CashNetUSA losing the application requestIf MsAl*** would like to provide additional information regarding this portion of her complaint, please let us know and we will be happy to investigate furtherFinally, we do not charge an application processing fee; therefore, we are not able to accommodate her request for a refund of that fee We hope that this response resolves this complaint and answers any questions your office hasIf we can provide any additional information, please contact us

I have used the Cashnetusa appThat app says that loan was due a month after the pay the loan was paid outI asked for an extension, they "approved" it but still took out the money from account, when the extension was for weeks after the first due dateThis is advertisementI feel like they should have not taken out the loan when they approved the extension

$in *** cards paid to allegedly named Cashnet USA online for processing fee for a loanI was scammed because they took my money and I got nothing in return and was told that I could not get a refund

Thank you for forwarding this complaintWe take all complaints seriously and make every effort to implement a fair and satisfactory resolutionOn August 7, 2014, Mr*** opened a $1,Line of Credit with CashNetUSAMr*** signed his Line of Credit agreement stating he understood and
agreed to the terms and conditions associated with the Line of Credit. On August 7, per Mr*** request, he received a $2,advanceAt this time, Mr*** account is in delinquency status.On February 11, 2016, Mr*** agreed to the terms of the settlement offer on his delinquent account balanceCashNetUSA advised Mr*** in the settlement offer that the full balance of $1,must be paid within thirty (30) days; otherwise the agreement would be null and voidUnfortunately, Mr*** did not pay the full amount within the agreed upon timeframe, and as such, collection activity resumed.CashNetUSA values Mr*** as a customer and are willing to work with Mr*** in regards to his account balanceTherefore we ask that he please contact our customer service department at *** for assistance.We hope that this response resolves this complaint and answers any questions that your office hasIf we can provide more information, please contact us

I have a payday loan with Cash Net USA, and made a payment arrangement in Jul,for six installment payments in the amount of $eachFor my 12/16/payment, I contacted Cash Net USA on 12/15/and spoke with Debby to update my payment information and provided my debit card for payment to be posted immediately on 12/15/She informed me that payment was going to be posted on 12/20/and I should contact Cash Net USA then (12/20/17) to get my bank account information updated for my last payment due on 1/16/I contacted Cash Net USA four times today (12/20/17) and the last representative I spoke with was GuadalupeI requested my payment information to be updated and my closed bank account number to be removed from my Cash Net USA profile, and only my debit card information to remain for my next payment, but was unsuccessful Every single representative refused to remove my closed bank informationI explained that I do not end up with a late fee should payment be pre

Thank you for forwarding the customers correspondence to our attentionOn May 2, 2017, Ms*** applied for financial services through a third party marketerMs*** disclosed that her pay frequency is Monthly last day (exLast business day or last calendar day); therefore, Ms***’s repayment dates were scheduled according to her pay frequencyFurther, Ms*** indicated that her monthly income was $1,As indicated in her loan agreement, if Ms***’s income as changed, she is required to inform usWe ask that she please refer to her loan agreement section heading “Our Right to Request Income Information and Your Duty to Tell Us About Changes in Your Circumstances.” Since Ms*** is asserting that her income has changed, we ask that she please contact our customer service department at 888-***-*** to update her informationFurther, based on our review, the customer, also had access to her login into her account to update the informationContrary to Ms***’s assertion, per Ms***’s request she was funded her first advance of $1,Our records do not indicate that she contacted us to state that she was funded an incorrect amount nor request to have the funds returned back to us Based on review, on July 31, Ms*** had a minimum payment of $dueHowever, on July 19, 2017, Ms*** contacted our customer service department and requested to adjust the due date to August 28, Therefore, on August 31, 2017, a regularly scheduled minimum payment of $was dueIf Ms*** has any outstanding questions or concerns we ask that she please contact our customer service department at 888-***-*** for assistanceWe hope that this response resolves this complaint and answers any questions that your office hasIf we can provide any additional information, please contact us

They refuse to answer emails or take the balance due them from a loan

After creating an account/line of credit, this business tells you that a certain amount is due on a particular dayHowever, they do not tell you HOW MUCH is due or WHAT DAY the payment is dueIn my case, I am signed up for automatic payments- so an unknown amount is coming out of my account on an unknown day
Is this information meant to be a secret so people miss payments and can be charged extra fees??
This company is perpetuating economic inequality by avoiding transparent billing practicesExploiting those who live paycheck to paycheck is absolutely disgusting

Initial Business Response /* (1000, 5, 2015/08/19) */
Thank you for forwarding this complaintWe take all complaints seriously and make every effort to implement a fair and satisfactory resolution
This complaint has been resolved
As an initial matter CashNetUSA performs numerous checks
during the application process to verify a customer's identityAccording to our records, on July 13, 2015, Mr.*** was funded a $CAB (Brokered) loan after we received a loan application completed using his personal information
On August 6, 2015, Mr.*** contacted us and asserted that he was the victim of identity theftAs such, Contrary to Mr.***'s assertion, CashNetUSA advised him that in order for CashNetUSA to investigate his identity theft claim, it would need a copy of a police report or fraud affidavitHowever, if we do not receive the requested documentation, the account will be subjected to collection activity
On August 18, 2015, CashNetUSA received Mr.***'s police report and accepted Mr.***'s identity theft claimThe account profile has been updated accordingly
We hope that this response resolves this complaint and answers any questions your office hasIf we can provide any additional information, please contact us

I have repeatedly tried to contact CashNet USA via chat online and by phone Each time I wait over minutes for a call back that never comes, or on hold for over minutes with no answer and a chat that times out stating no one is available I have been trying for over a week to receive a payoff amount so I can pay off my loan, all the while the interest continues to accrue and I am forced to pay whatever that amount is because NO ONE WILL ANSWER MY CALLS OR CHATS!!!
There is nothing online to provide me with a pay off amount or option In addition, I still have not received my rebate from my previous loan NOR do I see the rebate listed any longer on the site, and I should be receiving a 35% rebate on this loan as I had issues with the last one I have an email from them showing that this is the case
I want my pay off amount, I want it from when I started this whole mess of trying to reach them since 11/17/and I want my rebates sent to me immediately This is complet

I applied over the phone for a loan with this company They asked for my bank account information so they could deposit the money, then have me send it back to them for 'verification', which I did The money was sent back and collected by them because at the time, the funds were in my account They said they would then deposit the loan funds Once I had returned it, they deposited another $asking me to purchase i-tunes cards, which I did not do and said I would not do and instead return the $and get my loan elsewhere When I went to do so, that $had been reversed due to NSF, as had the return of the $to them earlier This left me with a negative balance in my account and I have verified all of this with my bank I have attempted to resolve the matter with the company several time over the last several days and they insist on further security info to access my account, which I refused so that they could not repeat the process and increase my loss They said not t

Thank you for forwarding this customer complaintWe take all complaints seriously and make every effort to implement a fair and satisfactory resolutionThis is fraud and CashNetUSA is not responsible for or participating in the complained conductCashNetUSA is not associated in any way with the
persons referenced in this complaintCashNetUSA is not attempting to collect any money from Ms*** and has no knowledge of the calls that MsDodson mentions in her complaintFurther, CashNetUSA does not have any entity attempting to collect a loan on our behalf. These collectors are fraudulently using our trade name in an attempt to extort money from consumers who may or may not have ever obtained a loan from us. On October 15, 2014, MsDodson opened a $1,Line of Credit with CashNetUSAHowever, after being in a delinquency status for over days, on December 29, 2015, CashNetUSA sold the account to a third party debt buyer, National Credit Adjusters (NCA)Contrary to MsDodson’s assertion, CashNetUSA has not repeatedly sold her accountCashNetUSA has not attempted to contact Ms*** since we sold the accountWhile we sympathize with Ms***’s situation, we cannot take action because the complaint is not related to CashNetUSAWe recommend that she follow the link below to the *** *** ***’s web site for information on how she can protect herself against this type of activityhttp://www.***/articles/0258-fake-debt-collectors We hope that this response resolves this complaint and answers any questions that your office hasIf we can provide any additional information, please contact us

Thank you for forwarding this customer complaintWe take all complaints seriously and make every effort to implement a fair and satisfactory resolutionAccording to our records, Ms*** opened a $1,limit line-of-credit with CashNetUSA on March 21, However, on April 22, 2016,
Ms*** was funded a $1,advanceOn May 23, 2016, Ms*** indicated that she was the victim of Identity Theft/FraudAs such, we advised Ms*** to please contact our fraud department and provide a copy of a police report to assist our investigation of this claimUnfortunately, CashNetUSA has not received the requested documentationOn May 31, 2016, Ms*** submitted a copy of her bank statement; however a police report is needed to launch an investigationCashNetUSA is willing to work with Ms*** to investigate her claim that she did not apply for the loan or sign the loan agreement and she is the victim of a fraudulent transactionAgain, we ask Ms*** to please submit a police report or fraud affidavit so we can launch an investigation: CashNetUSA Fraud Department Phone: *** ext *** Fax: *** Email: id-***@cashnetusa.com We hope that this response resolves this complaint and answers any questions that your office hasIf we can provide more information, please contact us

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Roberta ***

I just applied and was approved for a loan with CashNetUSA and the funds are to be in my accountBefore agreeing to the terms of the loan, I did my homework by reviewing the payment amount and the dates for the ACH paymentsYes, it is a very high interest loan and interest is accrued dailyThat is explained in the terms of agreement as well as through customer serviceI asked every question I could think of, even why they weren't a member of the Revdex.comMy advice, know what you are getting into before you do agree to this type of, or any loan for that matterI also took out a high interest loan two weeks ago; $1500, and made a payment of $as I did not want that much money but mostly to avoid the exorbitant interest rateI did this through *** Credit and had no issuesI am curious to see how this $loan with CashNetUSA will goI know for sure that I will make my payments on both loans a few days before the actual due date, if possible and I will pay them off long before the loan maturity datesIf everyone who gets in a financial bind would do their homework and pay early, pay more, then a great deal of interest will be avoidedI am at the point where I can do this and I understand that many cannot do thisI am trying to rebuild my credit and thankfully these two companies have come through for meI will know more tomorrow when the funds go into my bank account and after I have made a payment or twoSo far, I am pleasedI have read many of the reviews and in all honesty, half were due to not understanding how loans work while the other half had truly bad and unlawful experiencesI am taking a chance on this lender, I know, but I understand what I have gotten in to and will do everything to avoid problemsI will give CashNetUSA a fair chance but the first sign of trouble, I will pay them off immediately, if I can and only do business with *** Credit, who has a star rating and are extremely easy to work with and their service is top notchRead between the lines and decide for yourself what route to goAgain, from the many negative reviews with CashNetUSA, I strongly recommend everyone to pay electronically several if not days before the due date and avoid the high interestI am more than glad to answer any questions as I am a customer of two high interest loan companies, trying to rebuild my creditI am in a little bind and needed the money but again, I know what is expected of me and I know what I expect of themI will reiterate, most of the negative comments that I read came from customers who did not understand their loan, the loan process, even the payment schedule and one expected to only repay the principal, which is ridiculousThey would not be able to loan money at a 0% interest rate and stay in businessYes, it is a very high interest loan but that can be avoided by making payments early, paying more than the actual payment and deftinitely by paying off the loan long before loan maturityThe more you pay and the sooner you pay the loan off, the less interest you will payGood luck on rebuilding your credit and be thankful that there are companies that are willing to help you do thatI sure am!

I applied for a payday loanthe problem is that they set up the payment before my next pay datei was told that they will not change the pay date to the next daybut I could have day grace period if I signup for check carei returned the money in less then hours but the money was not taken back till about days later as there system is set not to let you make a payment after receiving the cashso I am told that I was to late in returning the money so to void he contract even if there system does not let you make payments so that money can not be returned before the contrast void dateI want that account cancelled and as this is fraud on there part

Thank you for forwarding the customers correspondence to our attentionWe understand that id-theft is a very serious matterAs previously mentioned, in order to investigate Mr*** claim, a police report is required from himHowever, as an alternative, Mr*** may submit an identity theft affidavitIf Mr*** has any additional questions regarding his claim, we ask that he please contact our fraud department directly at: CashNetUSA Fraud Department Phone: *** ext *** Fax: *** Email: [email protected] Once we receive all required documentation, an investigation will be openedFor additional information on identify theft and the steps to report it, we recommend Mr*** see the Federal Trade Commission's (FTC) website at the following link: https://www.consumer.ftc.gov/features/feature-0014-identity-theft We hope that this response resolves this complaint and answers any questions that your office hasIf we can provide any additional information, please contact us

Initial Business Response /* (1000, 5, 2015/06/17) */
Thank you for forwarding this customer complaintWe take all complaints seriously and make every effort to implement a fair and satisfactory resolution
On February 24, 2015, CashNetUSA brokered a $CSO loan for Mr***He chose to
extend his loan one timeWhen extending the loan, the customer will pay the portion of the principal disbursed and the Credit Services fee and lender interest on the original due dateThe customer will pay the lender the remaining loan principal, any additional interest and an additional Credit Services Fee on the new due date
On March 6, 2015, $was due for his extensionUnfortunately, Mr*** did not make this paymentAs a result, a $Late fee was assessed to Mr***'s account balance
On March 9, 2015, Mr*** paid $via his debit/credit card
On March 20, 2015, the full balance of $was dueUnfortunately, Mr*** did not make this paymentAs a result, a $Late fee was assessed to Mr***'s account balance
On March 27, 2015, Mr*** contacted our collections department via telephone and requested to schedule a payment arrangement for his delinquent account balance of $1,Mr*** scheduled and agreed to the following payment arrangement to be paid via his debit/credit card:
Payment (1) Method: Debit/Credit Card Date: 2015-04-Amount: $
Payment (2) Method: Debit/Credit Card Date: 2015-04-Amount: $
Payment (3) Method: Debit/Credit Card Date: 2015-05-Amount: $
Payment (4) Method: Debit/Credit Card Date: 2015-05-Amount: $
Payment (5) Method: Debit/Credit Card Date: 2015-06-Amount: $
On March 28, and April 1, 2015, CashNetUSA sent Mr*** a confirmation email detailing the payment arrangement
On April 7, 2015, Mr*** contacted CashNetUSA and advised that the funds for payment number one (1) will not be availablePer Mr***'s request, CashNetUSA cancelled payment number one (1) and advised Mr*** that the remaining payments in the payment arrangement are still due
As such, CashNetUSA attempted to collect according to the agreed upon payment arrangement, unfortunately, Mr*** did not pay payment numbers two (2) through four (4)
On June 3, 2015, $was due for payment number five (5) in accordance with the previously agreed upon payment arrangementMr*** made this payment
Subsequently, Mr*** contacted our customer service department advising that he did not agree to the payment arrangement that was scheduled on March 27, As such, CashNetUSA advised Mr*** that we will conduct an investigation and review the call to verify said actionsIn addition, we advised that we will contact Mr*** and advise him of our findings
On June 4, 2015, CashNetUSA investigated and reviewed the telephone conversation and upon our investigation we have concluded that Mr*** did agree to payment arrangementAs such, CashNetUSA contacted Mr*** and advised him of our findingsUnfortunately, Mr*** did not agree with our findings
We pride ourselves on looking after our customers by attempting to resolve any issues in a straightforward, efficient and amicable mannerIn attempt to further address Mr***'s concerns, our compliance department has attempted to contact Mr*** regarding his concerns, and unfortunately we were unable to reach Mr***If Mr*** has any additional questions we ask that he please contact our compliance department at XXX-XXX-XXXX ext*** In addition, CashNetUSA would be more than willing to schedule a new payment arrangement
We hope that this response resolves this complaint and answers any questions that your office hasIf we can provide any additional information, please contact us

On Friday, 8/the business submitted a payment twice into my account I called to get the additional payment reversed and they said I had to wait until Tuesday at pm for funds to clear my account and then an additional business days for my refund
I called on Saturday because the funds were no longer in processing status and had already cleared to see if we could call bank together to expedite refund and they said no I still had to wait until Tuesday
I called Tuesday, 8/and apparently my request got expedited and that I would get an email once processed but I still have not gotten an email I called today 8/because I now have overdraft fees totaling $in addition for the $300+ refund that I am still waiting for Both separate transactions and both can take up to business days to process
I am currently -$on my account and I missed renewing my home owners insurance and car insurance on Friday 8/because I could not make my $payment and now I sti

I applied for a loan, was told I was approved and would have the money the next dayNever got the moneyWhen I contacted customer support, they told me they needed my bank statement so they could get my account and routing numbersI'd already given them this informationDon't try to do business with these people, I'm pretty sure they are up to no good