Cashnetusa

Cashnetusa is an example of what is wrong with America - Corporate GREED. For a $1000 loan that I took out in December, they have charged me over $700 in fees and interest. I have made three payments of over $250 since December 2020 and not one cent went towards my balance. I still owe $1008. This virus and pandemic has crushed many people’s lives. I am no different. Yet corporations like Cashnetusa don’t care. As long as it is money in their pockets, people like me don’t matter. I have reached out to customer service for answers, a solution and just help and understanding. I have received NOTHING. I was even told by customer service that my next payment will not be $250 but $300. This is a company that takes advantage of people who can least afford it. $700 in fees is obscene and heartbreaking. I cry every time I think about it. I will discourage anyone I can to NOT use this company. They don’t care about the American people. It’s just about the money they can put in their pockets.

I reached out to Customer Service with no results. The problem is that you have charged me over $700 worth of fees in three month on a $1000 loan. I have made 3 payments of $250 for three months and there was NO CHANGE in my balance. Customer Service also told me my payment will go up this month. How is this helping people during this difficult time? I isn't I want to see a reduction in my balance so I can pay this loan off. This is so difficult for me and extremely upsetting.

During this time when we are all suffering because of this pandemic, CashnetUSA has not compassion or understanding. People like me who are suffering financially yet you keep piling on the interest every day putting me deeper and deeper in a hole. You don’t care about suffering. I will Not EVER borrow money from this awful company! Yet is ridiculous the way you pile on the interest making it impossible for someone like me to catch up and pay down the debt. I took a cash advance for $1000 in December. Since then I have made three payments of over $250 and my balance is still $108. No money has gone to paying down the $1000. This is ridiculous. I will NEVER do business with CashnetUSA again as soon as I pay this money off. I am literally in tears about this. During this time people’s finances are strained, you don’t care. It is all about GREED. I wish I had never done business with you at all. I have been with Cashnet since 2009, yet you make no allowances. I will discourage anyone, as many people as I can, from using CashnetUSA. Shame on you! As I said, I am literally in tears about this. It is upsetting and depressing.

I had recently taken out a $loan thru cashnetUSA, and asked for a deferment on the paymentI was told under Florida State Law, I was entitled to a day Deferment if I dined and returned the Notice of Payment Delay form, in addition to notified them of a scheduled appointment with a state approved credit counselorI returned the notice of Delay form the next day, and was told I needed to send in an email my name, name of the approved credit counselor, who I scheduled the appointment with, and when the appointment was to take placeWhen I sent this information, I was told I needed hard proofI called them back, asking how I was going to get hard proof of a scheduled phone call with [redacted] , and was told any supporting documentation I had from my phone conversation was adequateI needed to present this information by 11/I sent my Assesment and Action Plan devised by my Credit Counselor Erin on Thursday, 11/16, and did not receive any response in

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

Thank you for forwarding the customers correspondence to our attentionAs previously mentioned, Mr [redacted] wanted to extend his due date to December 21, Because Mr [redacted] requested additional time to return the principal, CashNetUSA advised him that if he needs additional time to pay, he may wish to enter in a 60-day Grace Period Deferment Agreement.Based on our review, we understand there may have been some confusion regarding his rescission requestAs such, we have submitted a request to reimburse Mr [redacted] the loan fee of $We ask Mr [redacted] to allow up to business days for the transaction to appear in his account.We apologize for the confusion this matter may have caused Mr [redacted] Should he have any additional questions regarding his account, we ask that he please contact our customer service department directly at 888-***-***.We hope that this response resolves this complaint and answers any questions that your office hasIf we can provide any additional information, please contact us

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11626486, and find that this resolution is satisfactory to me Sincerely, Esmeralda [redacted]

Thank you for forwarding this customer complaintWe take all complaints seriously and make every effort to implement a fair and satisfactory resolutionOn January 30, 2017, we helped Ms [redacted] set up a monthly payment arrangement for the full account balance and her concern was resolved in a way that she found satisfactoryCashNetUSA values Ms [redacted] as a customer and strives to provide the ultimate customer experienceIf she has any additional questions or concerns, we ask that she please contact Laura Chavez directly at 312-754-for assistance.We hope that this response resolves this complaint and answers any questions that your office hasIf we can provide any additional information, please contact us

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, S ***

On 10/11/16, applied for and was approved for a payday loan At that time, the loan amount was for $ The agreement was to repay payments of $ The very first payment was for this amount, however, every other payment was for a lesser amount I provided them with my ACH information to take the payments, and did not agree to any other amounts in payments or duration Due to them requesting different amounts, this is causing for my payback to take longer, and accrue more interests than what I agreed upon To date, they have extracted over from my back account I did understand their would be interest on my loan, which I understood to be $on top of the $ This payback amount has been surpassed, however, this company is stating I still owe them ~

Thank you for forwarding this customer complaintWe take all complaints seriously and make every effort to implement a fair and satisfactory resolutionOn November 27, 2017, CashNetUSA originated a $Payday loan for Mr [redacted] with a maturity date of December 6, Before he entered into the agreement, CashNetUSA provided amongst other loan details, the applicable disclosures, due date, and steps to take to exercise the right to rescind the loanMr [redacted] then signed his agreement acknowledging that he understood and accepted the terms and conditions associated with the Payday loanFurther, Mr [redacted] signed an Automated Clearing House (ACH) authorization allowing debits and credits to be made through his bank accountFor details regarding rescission, we urge Mr [redacted] to refer to the section labeled RESCISSION on the copy of the agreement that was provided to him at [email protected] when the loan was approvedBased on our review, Mr [redacted] exercised his right to rescind, but he requested that CashNetUSA collect the principal amount on December 21, – a date that falls outside of the rescission deadline Because Mr [redacted] requested additional time to return the principal, CashNetUSA advised him that if he needs additional time to pay, he may wish to enter in a 60-day Grace Period Deferment AgreementAccording to our records, Mr [redacted] made a payment of $on November 30, 2017, and a second payment of $on December 6, At this time, this loan is paid in fullCashNetUSA strives to provide the ultimate customer experienceShould Mr [redacted] have any additional questions regarding his account, we ask that he please contact our customer service department directly at 888-***-***We hope that this response resolves this complaint and answers any questions that your office hasIf we can provide any additional information, please contact us

Thank you for forwarding this customer complaintWe take all complaints seriously and make every effort to implement a fair and satisfactory resolutionMr [redacted] is a returning CashNetUSA customerOn May 2, 2016, Mr [redacted] was funded a $Installment loan with CashNetUSABefore he became bound by the agreement, CashNetUSA disclosed the Terms and Conditions associated with the loan, including the Loan Duration, Annual Percentage Rate, Finance Charge, Amount Financed, Total of Payments and the Payment ScheduleMrEllis then signed his loan agreement stating that he agreed and accepted the terms and conditions associated with the installment loanOn June 1, 2016, $was due for the first installmentUnfortunately, Mr [redacted] did not make this paymentWe received notification from Mr***’s financial institution that he placed a stop payment on the transactionAs such, our collections efforts have been initiatedIn review of Mr***’s concerns we have concluded that on May 31, 2016, he contacted our customer service department and requested that we lower his monthly payment or extend the loan termHowever, at the time that Mr [redacted] contacted us, his account was current and we could not accommodate his request because the terms of the original loan agreement were still in effect.Although we were not able to accommodate Mr***’s request, we advised Mr [redacted] to please contact our collections department to see what options are availableOur records do not indicate, Mr [redacted] contacted our collections department.Since Mr [redacted] has asserted that he would like to cease communication with CashNetUSAWe have honored his request.CashNetUSA strives to provide the ultimate customer experienceOur compliance department has offered a payment arrangement to Mr***; however, he has not contacted us back to confirm his acceptance.If Mr [redacted] is interested in scheduling/confirming the proposed payment arrangement, we ask that he please contact Laura Chavez directly at 312-754-for assistanceWe hope that this response resolves this complaint and answers any questions that your office hasIf we can provide any additional information, please contact us

I have filed multiple complaints to the CFPB against CashNet USA I have filed repeated complaints to the Revdex.com (Revdex.com) and Federal Trade Commission (FTC) as well CashNet USA’s continued response is their business practices are legal and just CashNet USA is a predatory lender and I will continue to fight against them for others who find themselves lured in when in financial desperation I feel the need to continue to fight against such predatory lenders CashNet USA likes to think it is a legal, above board, fair and just company when it simply is not It is abusive and predatory It advertises on mainstream television and lures people, like me, who are in desperate financial states This is despicable, immoral, unjust and obscene CashNet USA’s latest response to me is that it is “a licensed financial provider” My question to the Revdex.com, FTC and CFPB is how can a predatory lender hide behind the statement that because it is “a licensed financial provider”

Thank you for forwarding this complaintWe take all complaints seriously and make every effort to implement a fair and satisfactory resolutionOn August 10, 2016, CashNetUSA arranged a $1,CSO loan for Ms [redacted] She signed her agreement acknowledging that she accepted the terms and conditions associated with the loanDue to an administrative error, Ms [redacted] ’s request to update her pay frequency was not executed in a timely mannerOn September 21, 2016, CashNetUSA submitted a refund of $for the NSF fees incurred on Ms [redacted] ’s accountHowever, if there are additional fees, we ask that she please submit a bank statement outlining those fees via email or fax to: CashNetUSA Customer Support Fax:(866)326-Email: [email protected] Once that information is received, we will review and respond accordinglyPlease offer our apologies to Ms [redacted] for any inconvenience this matter may have caused her We hope that this response resolves this complaint and answers any questions that your office hasIf we can provide any additional information, please contact us

Thank you for forwarding this customer complaintWe take all complaints seriously and make every effort to implement a fair and satisfactory resolutionAccording to our records, on May 23, 2017, Mr [redacted] was funded a $Payday loan through CashNetUSABefore he entered the agreement, CashNetUSA provided the applicable disclosures and Mr [redacted] then signed his agreement acknowledging that he understood and accepted the terms and conditions associated with the Payday Loan On June 5, 2017, one day before his upcoming payment was due, Mr [redacted] contacted our Customer Service Department via email and requested to adjust his due datePlease note, that we require at least two business days advance notice of a scheduled due date to address inquiries about payment adjustmentsUltimately, our customer service department advised Mr [redacted] that we are willing to reimburse him the bank fees he may have incurred due to our debitIn addition, we have and attempted to contact him via telephone, however, he has not contacted us backOur records indicate this debit returned as unpaidWe received confirmation from Mr [redacted] 's bank that the item was stopped We apologize to Mr [redacted] if our service did not meet his expectationsCashNetUSA remains willing to work with him, we ask that he please contact our customer service department at ###-###-#### for assistance We hope that this response resolves this complaint and answers any questions that your office has If we can provide any additional information, please contact us

Thank you for forwarding this customer complaintWe take all complaints seriously and make every effort to implement a fair and satisfactory resolutionOn November 21, 2016, Ms [redacted] was funded a $3,Installment loan with CashNetUSABefore she entered the agreement, CashNetUSA disclosed the Terms and Conditions associated with the loan, including the Loan Duration, Annual Percentage Rate, Finance Charge, Amount Financed, Total of Payments and the Payment ScheduleMs [redacted] then signed her loan agreement acknowledging that she understood and accepted the terms and conditions associated with the installment loanCashNetUSA values Ms [redacted] as a customer and strives to provide the ultimate customer experienceAs such, we have worked out an affordable payment arrangement with Ms [redacted] and resolved her issue in a way that he found acceptableShould Ms [redacted] have any additional questions regarding her account, we ask that she please contact our customer service department directly at [redacted] We hope that this response resolves this complaint and answers any questions that your office hasIf we can provide any additional information, please contact us

Initial Business Response / [redacted] (1000, 5, 2015/08/06) */ Thank you for forwarding this customer complaintWe take all complaints seriously and make every effort to implement a fair and satisfactory resolution This complaint is resolved On June 22, 2015, CashNetUSA arranged a $1,CAB Installment loan for Ms*** On July 15, 2015, Ms [redacted] paid off the full account balance Due to an inadvertent error, Ms***'s rebate was not processed in a timely manner On August 6, 2015, CashNetUSA processed the rebate in the amount of $to Ms***'s bank accountWe ask that she please allow 3-business days for the transaction to appear in her account We apologize for the confusion this matter may have caused Ms***We hope that this response resolves this complaint and answers any questions that your office hasIf we can provide any additional information, please contact us

Thank you for forwarding this complaintWe take all complaints seriously and make every effort to implement a fair and satisfactory resolutionBased on the description of the complaint, it appears that Mr***’s complaint centers on a rebate that he believes he should have received upon full repayment of his loanOn September 7, 2017, CashNetUSA originated a $Installment loan for Mr***Before he entered into the agreement, CashNetUSA disclosed the Terms and Conditions associated with the loan, including the Loan Duration, Annual Percentage Rate, Finance Charge, Amount Financed, Total of Payments and the Payment ScheduleMr [redacted] then signed his loan agreement acknowledging that he understood and accepted the terms and conditions associated with the installment loanOn October 12, 2017, Mr [redacted] paid off the full account balanceOn October 16, 2017, when he contacted us about his rebate, he was advised that a promo code was never appliedOn October 24, 2017, Mr***’s concern was elevated within our internal resolution process and resolved in a way that he found acceptableTo make things right, we honored the rebate as a onetime courtesyFor future reference, promo codes/coupons must be applied during the application process or within business days of fundingWe apologize for the confusion this matter may have caused Mr***We hope that this response resolves this complaint and answers any questions that your office hasIf we can provide any additional information, please contact us

Thank you for forwarding this customer complaintWe take all complaints seriously and make every effort to implement a fair and satisfactory resolutionThis is fraud and CashNetUSA is not responsible for or participating in the complained conductCashNetUSA is not associated in any way with the persons referenced in this complaintCashNetUSA is not attempting to collect any money from Ms [redacted] and has no knowledge of the situation that Ms [redacted] mentions in her complaintFurther, CashNetUSA does not have any entity attempting to collect a loan on our behalf On May 15, 2008, Ms [redacted] was funded a $Payday loan with CashNetUSAHowever, Ms [redacted] paid the agreed upon balance and has not received a new loanOur records do not indicate Ms [redacted] has filed for bankruptcy or that we ever received notice of her filing bankruptcy However, while we sympathize with Ms [redacted] situation, we cannot take action because the complaint is not related to CashNetUSAWe recommend that she follow the link below to the Federal Trade Commission’s web site for information on how she can protect herself against this type of activity http://www.consumer.ftc.gov/articles/0258-fake-debt-collectors We hope that this response resolves this complaint and answers any questions that your office hasIf we can provide any additional information, please contact us

CROOKS.I called today to pay an extra toward PRINCIPLE so the interest isnt so bad..My payment ISNT due for another DAYS.After getting a SALES person within a few seconds of calling,they put me on HOLD minutes,I called back..On HOLD AGAIN for and I hung up AGAIN...(They put you on hold in hopes you hang up and dont pay them)...They told me that I CANT choose where my payment goes and if I pay,it will ALL go towards the payment that ISNT for another days.I said I WANT TO PAY and put it towards PRINCIPLE ONLY and still make my April payment as SCEDULED..BULL [redacted] This is thr First time in my years ANY COMPANY wont allow early payment toward PRINCIPLE...My car company does,my house company does and EVERY OTHER LOAN I habe ever had allowed early payments to go toward Principle...Any lawyers out there find this to be ILLEGAL? Seems ILLEGAL that my EARLY [redacted] PAYMENT cant be put towars MY [redacted] LOAN on Principle...I Will post this NEGATIVE FEEDBACK untill they allow

Complaint: [redacted] I am rejecting this response because: they are lyingi told them that they are set to take the money one day be fore my pay datei returned the money in hours I would have returned the month the same day but there system would no let mei was also told tht they only way they would give me more time is to sing up for check carei pay the money back and I did not approve them taking the 20$i did make the payment of 20$ they took it with out connect Sincerely, Hector [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, Ericka [redacted]