Cashnetusa

Thank you for forwarding this customer complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution. On July 1, 2016, CashNetUSA arranged a $450.00 [redacted] (Brokered) loan for Mr. [redacted]. Mr. [redacted] chose to extend his loan due date two (2) times. When...

extending the loan due date, the customer will pay the portion of the principal disbursed to [redacted] for the Credit Services fee and lender interest on the original due date. The customer will pay the lender the remaining loan principal, any additional interest and Credit Services Fee on the extended due date. On July 17, 2015, Mr. [redacted] paid $189.96 for his first extension. On July 31, 2015, $95.54 was due for his second extension. Unfortunately, Mr. [redacted] did not make this payment. As a result, a $7.50 late fee was assessed to his account balance. On August 14, 2015, the full balance of $470.54 was due. Unfortunately, Mr. [redacted] did not make this payment. We received notification from Mr. [redacted]’s financial institution that he notified his bank that CashNetUSA was not authorized to charge his bank account for a particular transaction. Therefore, CashNetUSA has not attempted to debit his account. However, as a result, a $23.53 late fee was assessed to his account balance. Contrary to Mr. [redacted]’s statement, his outstanding balance was $597.11. On February 3, 2016, Mr. [redacted] paid $494.07, thereby leaving a remaining balance of $103.04. At this time Mr. [redacted]’s outstanding balance is $103.04. Mr. [redacted] is a returning customer and has also extended on a previous [redacted] (Brokered) loan he had with CashNetUSA. Therefore, it appears Mr. [redacted] is aware of our extension processes. Based on the findings of our review, Mr. [redacted]’s account balance is accurate. However, since Mr. [redacted] has asserted that he would like to cease telephone communications with CashNetUSA. We have honored his request.CashNetUSA strives to provide the ultimate customer experience; as such our compliance department has attempted to contact Mr. [redacted] in regards to his account balance. Unfortunately, Mr. [redacted] has declined to speak with us. We are willing to answer any remaining and/or outstanding questions he may regarding his account. We ask that he please contact our Compliance Department directly at [redacted] for assistance. We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.

Thank you for forwarding the customers correspondence to our attention. We contacted Ms. [redacted] to ensure any outstanding issues were addressed, however she indicated that she was working with a credit counseling service and had no further questions or concerns. Again, we apologize for the inconvenience this matter caused Ms. [redacted] and we thank her for taking the time to express her concerns. We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.

Complaint: [redacted]
I am rejecting this response because: none of my payments to date have been twoards the loan. They are all for fees and principal. I don’t believe that this is justified. I have paid $122.65 twice a month since December and I still owe them over $700 dollars for a $1000 loan. This means that I have paid $1226.50 to date. 
Sincerely,
Tara [redacted]

Thank you for forwarding this customer complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution. On October 9, 2015, Mr. [redacted] opened a $800.00 Flex Loan Plan Account with CashNetUSA. Before he became bound by the agreement, CashNetUSA...

disclosed the interest, fees, and charges to be charged under the flex loan plan. Mr. [redacted] signed his Flex loan agreement stating he understood and agreed to the terms and conditions associated with the flex loan plan. The interest and fees applicable to his open-end credit plan were clearly set forth in the agreement supplied to Mr. [redacted] when he opened the account.   At all relevant times, our lending, fees, interest, and charges have complied with the applicable laws. Over the course of Mr. [redacted]’s relationship with CashNetUSA he has requested and received numerous advances. As set forth in Mr. [redacted]’s Flex Loan agreement a customary fee is an account administration fee of 0.69% that is based on the daily principal balance and the number of days outstanding. In addition to disclosing the charging structure from the outset, we keep our customers informed by supplying periodic statements. Amongst other loan details, the due date, minimum payment amount, and account balance are shown on each periodic statement. Based on the findings of our review, we do not agree with Mr. [redacted]’ complaint for the reasons stated, and therefore will not be able to honor his refund request. We value Mr.[redacted] as a customer and would be happy to address any outstanding questions/concerns he may have regarding his Flex loan plan account.  We ask that he please contact our compliance department at 888-801-9075 ext 5603 for assistance. We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.

Thank you for forwarding this customer complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution. On October 31, 2017, CashNetUSA arranged a $100.00 CSO loan for Ms. [redacted]. Before she entered into the agreement, CashNetUSA disclosed the...

Terms and Conditions associated with the loan, including the Loan Duration, Annual Percentage Rate, Finance Charge, Amount Financed, Total of Payments and the Payment Schedule. Ms. [redacted] then signed her loan agreement acknowledging that she understood and accepted the terms and conditions associated with the installment loan. CashNetUSA values Ms. [redacted] as a customer. As such, her concerns were escalated within our internal resolution process and resolved in a way that she found acceptable. Should Ms. [redacted] have any additional questions regarding her account, we ask that she please contact our customer service department directly at 888-[redacted]-[redacted]. We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.

Thank you for forwarding the customers correspondence to our attention. As previously mentioned, Mr. [redacted] wanted to extend his due date to December 21, 2017. Because Mr. [redacted] requested additional time to return the principal, CashNetUSA advised him that if he needs additional time to pay, he may wish to enter in a 60-day Grace Period Deferment Agreement.Based on our review, we understand there may have been some confusion regarding his rescission request. As such, we have submitted a request to reimburse Mr. [redacted] the loan fee of $20.00. We ask Mr. [redacted] to allow up to 5 business days for the transaction to appear in his account.We apologize for the confusion this matter may have caused Mr. [redacted]. Should he have any additional questions regarding his account, we ask that he please contact our customer service department directly at 888-[redacted].We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.

Complaint: [redacted]
I am rejecting this response because: I asked for proof of myself agreeing to %299 Apr, they've failed to provide this proof, they've sidestepped the issue completely, yes I've been a costumer for a long time as the business states, because I've been in debt for a long long time souly due to this business, I've paid many thousands of dollars over what I have borrowed and I feel my debt should be settled, I've asked for payment arrangements, they've refused, I'm effectively paying 2 mortgage amounts a month, 1 yo my home, the other to cashnetusa, I'm at the end of my tether and feel like fking topping myself because of you unhelpful bs, is this anyway to treat a veteran? 
Sincerely,
Daniel [redacted]

Thank you for forwarding this customer complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution. According to our records, on May 23, 2017, Mr. [redacted] was funded a $200.00 Payday loan through CashNetUSA. Before he entered the...

agreement, CashNetUSA provided the applicable disclosures and Mr. [redacted] then signed his agreement acknowledging that he understood and accepted the terms and conditions associated with the Payday Loan.  On June 5, 2017, one day before his upcoming payment was due, Mr. [redacted] contacted our Customer Service Department via email and requested to adjust his due date. Please note, that we require at least two business days advance notice of a scheduled due date to address inquiries about payment adjustments. Ultimately, our customer service department advised Mr. [redacted] that we are willing to reimburse him the bank fees he may have incurred due to our debit. In addition, we have and attempted to contact him via telephone, however, he has not contacted us back. Our records indicate this debit returned as unpaid. We received confirmation from Mr. [redacted]'s bank that the item was stopped.  We apologize to Mr. [redacted] if our service did not meet his expectations. CashNetUSA remains willing to work with him, we ask that he please contact our customer service department at ###-###-#### for assistance.  We hope that this response resolves this complaint and answers any questions that your office has.  If we can provide any additional information, please contact us.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted], however if this is fraudulent and affecting my credit report negativetly, what resolve can I have to clear my name?I can send you a copy of their originalcomplaint through attachment but I have no other document because this letter I never knew who they were.  This is truly unfair.Sincerly,[redacted]

Thank you for forwarding this customer complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution. As an initial matter, CashNetUSA does not provide financial services to residents of Massachusetts. After a careful review of this complaint we...

have determined that this is fraud and CashNetUSA is not responsible for or participating in the complained about conduct. CashNetUSA is not associated in any way with the persons referenced in this complaint. We are not attempting to contact Mr. [redacted] and have no knowledge of the calls that Mr. [redacted] mentions in his complaint. CashNetUSA has not attempted to contact Mr. [redacted] regarding a loan and any disbursement of funds as we do not have an account under his name or the contact information that he provided in our system. Based on the details of the complaint, it is clear that Mr. [redacted] has been contacted by fraudsters falsely posing as consumer lenders.  While we sympathize with Mr. [redacted] situation, we cannot take action because the complaint is not related to CashNetUSA. If Mr. [redacted] suspects that she is being contacted by a fraudulent entity we recommend that he follow the link below to the Federal Trade Commission’s web site for information on how he can protect himself against this type of activity. http://www.consumer.ftc.gov/articles/0078-advance-fee-loans We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.

Thank you for forwarding this complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution. As an initial matter, CashNetUSA is authorized to provide financial services to residents of Virginia.  On March 25, 2016, Ms. [redacted] opened a $750.00...

limit Line of Credit through CashNetUSA. Before she entered into the contract, CashNetUSA disclosed, amongst other information, the terms and costs associated with the Line of Credit. Ms. [redacted] then signed her loan agreement acknowledging that she understood and accepted the terms and conditions associated with the Line of Credit. Over the course of her relationship with CashNetUSA, she has taken four (4) advances and has made only the minimum payment due in each billing period. Ms. [redacted] always has the option to make extra payments or repay the amount outstanding in full at any time without penalty. As set forth in Ms. [redacted] Line of Credit agreement, she is required to make at least the minimum payment every billing period she carries a balance. The minimum amount due on each due date is the sum of interest accrued over the billing period, plus 15% of the outstanding principal and fees. The daily periodic rate applied to her account is 0.8192%. The corresponding Annual Percentage Rate is 299%. In addition to interest, there is also a transaction fee. The transaction fee applies to every advance requested and it is made up of 15% of the amount borrowed. In addition to disclosing the charging structure from the outset, we keep our customers informed by supplying periodic statements. Amongst other account details, the due date, minimum payment amount, and account balance are shown on each periodic statement. Based on our review, we cannot honor Ms. [redacted]’ request to clear her balance as nothing has come to our attention that causes us to believe that we have breached applicable regulations or standards. We have, however, honored her request to stop automatic debits from her bank account - effective immediately. It should be noted that cancellation of electronic debit authorization does not relieve Ms. [redacted] of her obligation to pay her loan; if payments are not made on time, we will be forced to start collection procedures. CashNetUSA values Ms. [redacted] as a customer and we are happy to answer any additional questions she may have regarding her account. We ask that she please contact our customer service department at [redacted] should she want to get in touch. We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.

Thank you for forwarding this customer complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution. After a careful review of this complaint, we have determined that this is fraud and CashNetUSA is not responsible for or participating in the...

complained about conduct. CashNetUSA is not associated in any way with the persons referenced in this complaint. We are not attempting to contact Mr. [redacted] and have no knowledge of the calls that Mr. [redacted] mentions in his complaint. CashNetUSA has not attempted to contact Mr. [redacted] regarding a loan and any disbursement of funds, as we do not have an account under his name or the contact information that he provided in our system. Based on the details of the complaint, it is clear that fraudsters falsely posing as consumer lenders have contacted Mr. [redacted].  While we sympathize with Mr. [redacted]’s situation, we cannot take action because the complaint is not related to CashNetUSA. If Mr. [redacted] suspects that she is being contacted by a fraudulent entity we recommend that he follow the link below to the Federal Trade Commission’s web site for information on how he can protect himself against this type of activity. http://www.consumer.ftc.gov/articles/0078-advance-fee-loans We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.

Thank you for forwarding this customer complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution. On July 11, 2016, Ms. [redacted] was funded a $2,000.00 CAB installment loan with CashNetUSA. Ms. [redacted] signed her loan agreement stating that she...

agreed to the terms and conditions associated with the installment loan. On July 26, 2016, Ms. [redacted] requested to make an additional payment of $100.00 to her regularly scheduled payment due on August 5, 2016. However, due to an administrative error, Ms. [redacted]’s request for the additional payment was not executed; as such her bank account was debited. CashNetUSA issued a refund for our debit on August 5, 2016 in the amount of $318.48. In addition, we reimbursed her for the bank fees she may have incurred due to our debit on August 5, 2016. We apologize for the inconvenience this matter may have caused Ms. [redacted]. We hope that this response resolves this complaint and answers any questions that your office has. If we can provide more information, please contact us.

Thank you for forwarding this customer complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution. On July 20, 2017, Ms. [redacted] was funded a $800.00 Installment loan with CashNetUSA. Before she entered the agreement, CashNetUSA disclosed the...

Terms and Conditions associated with the loan, including the Loan Duration, Annual Percentage Rate, Finance Charge, Amount Financed, Total of Payments and the Payment Schedule. Ms. [redacted] then signed her loan agreement acknowledging that she understood and accepted the terms and conditions associated with the installment loan. At this time, Ms. [redacted] account is current as she has honored all payments as agreed upon. Please note that Ms. [redacted] has the right to make a payment in advance and in any amount on the loan agreement at any time without incurring additional charges. Prepayments of principal may reduce the total amount of interest she is scheduled to pay under the Agreement. CashNetUSA values Ms. [redacted] as a customer and strives to provide the ultimate customer experience therefore; if Ms. [redacted] has any additional questions regarding her account we ask that she please contact our customer service department at [redacted] for assistance. We hope that this response resolves this complaint and answers any questions that your office has. If we can provide more information, please contact us.

Initial Business Response /* (1000, 5, 2015/06/17) */
Thank you for forwarding this customer complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.
On June 16, 2014, Mr. [redacted] opened a $1,300.00 line of credit with...

CashNetUSA.
On June 15, 2015, Mr. [redacted] contacted our Customer Service department and requested to delete his personal information from our database. CashNetUSA will not be able to honor Mr. [redacted] request to delete his personal details from our internal database as state and federal laws require CashNetUSA to retain a record of customer information submitted to us as part of an application for set periods of time.
However, we can assure Mr. [redacted] that CashNetUSA takes seriously its responsibility to protect customer information.
Please know that we did deactivate Mr. [redacted]'s CashNetUSA account to preclude future activity on the account and that he will not receive further correspondence from CashNetUSA and will no longer be able to log into his customer profile.
Mr. [redacted] may refer to CashNetUSA's Privacy Policy for more details regarding the collection and use of customer data by following the link below:
http://www.cashnetusa.com/privacy_policy.html
CashNetUSA values the privacy of all our customers and we maintain physical, electronic, and procedural safeguards that comply with federal regulations to guard customer information.
We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.

Thank you for forwarding this customer complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution. Based on the information in the complaint, it appears Ms. [redacted] questions the legality of CashNetUSA being able to provide financial services to...

residents of Tennessee. CashNetUSA is licensed to provide a Flex loan under the Flexible Credit Act. Our license number is 124153. At all relevant times, our lending, fees, interest, and charges have complied with the applicable laws. On December 9, 2016, Ms. [redacted] opened a Flex Loan account through CashNetUSA with a credit limit of $800.00. Before she entered the agreement, CashNetUSA provided the applicable disclosures and Ms. [redacted] then signed her agreement acknowledging that she understood and accepted the terms and conditions associated with the Flex Loan. In addition, the fees and interest applicable to a cash advance were fully set forth in the loan agreement, a copy of which was provided to her (via email) when she opened the account. Further, Ms. [redacted] signed an Automated Clearing House (ACH) authorization permitting CashNetUSA to automatically withdraw payments from her nominated bank account. Over the course of her relationship with CashNetUSA, she has requested numerous advances and paid the minimum amount on her account balance each billing period. As set forth in Ms. [redacted]’ Flex Loan agreement, interest will be charged each day on the principal that is scheduled to be outstanding. The daily periodic rate applied to her account is 0.00657%. There is also a customary fee of 0.069%, which is an account maintenance fee that is based on the daily principal balance and the number of days outstanding during each billing cycle. Please note, CashNetUSA cannot provide specific dollar amounts for the amounts that would be due throughout the life of the line of credit because the amount due at any given due date will be dependent upon the customer’s usage of the line of credit, including for example whether they made any draws and if so, the amount, and the amount of any payments by the customer. In addition to disclosing the charging structure from the outset, we keep our customers informed by supplying periodic statements. Amongst other loan details, the due date, minimum payment amount, and account balance are shown on each periodic statement. Based on our review, nothing has come to our attention that causes us to believe that we have breached applicable regulations or standards. We value Ms. [redacted] as a customer.  As such, we have honored her request, and removed her debit credit card from her account profile.  Further, we would be more than willing to address any outstanding questions or concerns that she may have.  We ask that she please contact our compliance department at 888-801-9075 ext. 5603 for assistance. We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.

Complaint: [redacted]
I am rejecting this response because:
I will not give them anything when they have illegally tried to issue a loan in my name. I have a credit lock and they never called to verify. They can keep repeating the same thing over and over it doesnt change that I am not filing a police report as it does absolutely nothing for me but take time. I want to know what the third party is that tried to pull ny credit and get a loan without calling to confirm as is supposed to happen with a credit lock. You are [redacted] to think ill give you more info when you are supposed to have [redacted] zero on me in the first place.
Sincerely,
[redacted]

Thank you for forwarding this customer complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution. On October 19, 2017, Mr. [redacted] opened a $1,000.00 limit Line of Credit through CashNetUSA. Before he entered the agreement, CashNetUSA provided...

the applicable disclosures, and Mr. [redacted]’s then signed his agreement acknowledging he understood and accepted the terms and conditions associated with the Line of Credit. In addition, the fees and interest applicable to a cash advance were fully set forth in the agreement, a copy of which was provided to him (via email) when he opened the account. Additionally, Mr. [redacted] signed an Automated Clearing House (ACH) Authorization giving us permission to send an automatic debit entry to his bank account on the contractual payment dates. On October 20, 2017, per Mr. [redacted]’s request, he was funded a $750.00 advance. As set forth in Mr. [redacted]’s Line of Credit agreement, he is required to make at least the minimum payment every billing period he carries a balance.  The minimum amount due on each due date will be 12% of the outstanding balance and any fees plus all interest accrued.  However, the payment will never be less than the lesser of 10% of the credit limit or the total amount owed. In addition to disclosing the charging structure from the outset, we keep our customers informed by supplying periodic statements. Amongst other loan details, the due date, minimum payment amount, and account balance are shown on each periodic statement. Based on our review, nothing has come to our attention that causes us to believe that we have breached applicable regulations or standards. Additionally, we have attempted to contact Mr. [redacted] to better address his concerns however, we have been unable to reach him by telephone. For the most accurate information on the charging structure of his line of credit and account activity, we urge Mr. Jordan to refer to the agreement provided to him when he opened the account, and the periodic statements available through his online account. CashNetUSA values Mr. [redacted] as a customer and strives to provide the ultimate customer experience. As such, CashNetUSA is willing to address any outstanding questions or concerns he may have regarding his account. We ask that he please contact our internal resolution department directly at 855-977-6647 option #2 for assistance. We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.

Thank you for forwarding this customer complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution. As an initial matter, CashNetUSA is not associated in any way with the persons referenced in this complaint. This is fraud and CashNetUSA is not...

responsible for or participating in the complained conduct. CashNetUSA is not attempting to collect any money from Mr. [redacted] and has no knowledge of the situation that Mr. [redacted] mentions in his complaint. Further, CashNetUSA does not have any entity attempting to collect a loan on our behalf.  According to our records, Mr. [redacted] has applied for financial services with CashNetUSA, however we were unable to approve his application. However, while we sympathize with Mr. [redacted]’s situation, we cannot take action because the complaint is not related to CashNetUSA. We recommend that he follow the link below to the Federal Trade Commission’s web site for information on how he can protect himself against this type of activity.    http://www.consumer.ftc.gov/articles/0258-fake-debt-collectors   We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]