Century Manufacturing Corporation

[redacted] did not contact Century "immediately" it was not until 1014 that he called. The product was received at the City on 914. It was a month later when he did contact. When [redacted] called Century on 1014 he informed Company that he never ordered product, although was... contacted by carrier company on 9/*/14 explaining damage with shipment and the remainder of material would be received in a week. He authorized this, if he hadn't the material would have not been sent. We apologize to the City for the miscommunication and the inconvenience this has caused. Century has voided account [redacted] in the full amount of $346.36.

Century Manufacturing Corp closed account [redacted] on 4/*/No further contact will be made to the [redacted] regarding this account?

Century Manufacturing has voided invoice [redacted] in the full amount of $571.66, all collection efforts have ceasedNo further contact will be made to the [redacted] regarding account [redacted] Thank you, CMC

Account [redacted] is voided in the full amount of $on invoice [redacted] No further contact will be made regarding payment for account [redacted] Consumer may keep the product at no cost Our apologies for the miscommunication and inconvenience this has caused

Century Manufacturing "somehow" received a call from [redacted] (alleged employee of Down East) and "somehow" he placed an order for drain degreaser which he was going to use at Down East Horizons for backups in the main line Strange that "somehow" of the shipments sent, delivered and signed for were paid for by Down East The billing address for Century is a P.OBox in [redacted] and not sure what this has to do with the order placed by [redacted] There is no return authorization on this order nor was requested Have [redacted] contact Century regarding outstanding invoice and order received

Century Manufacturing has voided account [redacted] in full amount of $for invoice [redacted] ,*** [redacted] agreed to try a smaller size of graffiti wipes (currently using goof off) for benches, buses and other places where graffiti is an issue at *** The product sent was a smaller size and a discounted price which [redacted] misunderstood for "free" The product may be kept by [redacted] (free of charge) [redacted] will let [redacted] (ap at ***) not to send the check which was allegedly sent on

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, if THE BUSINESS DOESN'T CHARGE FOR THE PRODUCT AND WE DON'T NEED THE PRODUCT, SO IF THEY WANT THEY CAN PICK UP and the matter has been resolved Sincerely, [redacted]

On [redacted] contacted Century Mfg stating that there should not be a charge for the shipment which he received in November [redacted] spoke with [redacted] and explained the situation within shipping department and offered him 30% off the invoice ( [redacted] ) for the inconvenience with the delivery, [redacted] declined and stated that he would call [redacted] back later that same day Contact was not made until Century called on regarding the balance due on invoice [redacted] at which time [redacted] said he will "never pay" stated "whatever" when informed that the invoice would remain open Account [redacted] was past due on January **, 2014, since that date Century has communicated with Harbor House times in total, this is not "relentless" considering the product was not returned and communicating with [redacted] was to no avail In an effort to resolve this dispute Century will accept $as payment in full for account [redacted] Upon payment being received Century will close the account and no further contact will be made

Century has voided account [redacted] in the amount of $on invoice [redacted] No further contact will be made regarding order or payment on account [redacted] , City of [redacted]

As you are aware, this product is not returnable Once invoice [redacted] is paid this account will be closed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

As discussed, this product is not returnable In fact, you have been contacted prior to any deliveries to confirm and authorize any shipments Once the invoice [redacted] is paid this account will be closed

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Again a free sample was offered by company. We never ordered this or any other product from you. We never received an invoice until last week. [redacted] did agree after your continued refusal to accept product back which we never ordered or agreed to pay for. At this point we will pay to close this issue. It does not mean in any way that we accept or agree with your business practices. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted] ***

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I was aggressive with the representative since I was ripped off on this transaction. The sales representative told me he would send me a "free sample" he did not indicate it was a 20 lb "free sample ". I did not order his but I agreed to try the free sample .There is a difference. I did send an e-mail request through the company's website "contact page" which I now know was dangerous because it can land in the cycler black hole. 30 days later I got another invoice and sent a response via my e-mail address and received a call there after from a very aggressive collection person that refused to acknowledge that the message I sent was received and essential said if we can't find the record of your communication we cannot close the account. She also said I could have responded via fax which I don't have. In frustration I said I would pay the material fee and that part was true until I went to [redacted] and the BBB and see 189 complaints of deceptive practices that are similar in nature. The product has never been open and by shaking the container it appears to be partially full. I will pay the return freight that is my part of the effort I am ready to do if I have a legitimate address aside from a PO Box. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory [redacted] to me and the matter has been resolved with the exception of us still having the productPlease advice if they are paying for the product Sincerely, [redacted]

Century Manufacturing issued a void in the full amount of $for account [redacted] , [redacted] on July *, No contact will be made from Century to [redacted] regarding this accountOur apologies for the inconvenience this has caused

*** stated that she would not be corresponding any further on 4/**/The account was closed and there has not been any contact at all

In late fall of this company phoned us wanting to buy lbs of their product We told them we would try lbs They sent lbs., which was damaged and then they sent us more lbsWe paid for the product Then at the end of December they sent us more pounds, with an invoice for $564.76, which we did not order They claimed we did and we must pay for it, they will not take it back

Century Manufacturing will not be contacting you regarding past due invoice
?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This conversation is over as far as this office is concernedYou can file us away with the 160-plus people that have filed identical complaints with the Revdex.com against your companyWe will not respond to any further messages
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***