Century Manufacturing Corporation

Review: Failure of sales rep during unsolicited called to company to properly explain the difference between a trail and sample and then sending and billing for 150 gallons of unwanted and unordered product. Also unwilling to take return of unopened product.Desired Settlement: a return of unopened product with security seal uncompromised and no more unsolicited phone calls

Business

Response:

Century Manufacturing has billed for 5 gallons (inv [redacted]) the original order 15 gallons was delivered in 3 shipments. We sincerely apologize for the miscommunication regarding damaged container. In an effort to resolve dispute Century will accept $350.00 as payment in full for invoice [redacted]. All pending shipments have been canceled, upon payment no further contact will be made.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: It has come to corporate’s attention that many of our properties are being wrongfully charged for cleaning products that were never ordered. Several of our representatives have contacted Century Manufacturing for copies of the purchase orders with no luck. As of January *, 2015, [redacted] has paid all of the invoices, but will not pay any invoices that are received in the future as this company is clearly scamming us. Our property managers have been advised not to accept any more shipments from this company.

[redacted] We have received three shipments of Eco Degreaser at this property. None of the orders were authorized by a [redacted] employee and Century cannot produce any signed purchase orders.

Shipment 1: 2 gallons Eco Degreaser

Charges: $99.80 for product

$33.94 for shipping

Invoice Total: $133.74

Invoice #: [redacted]

Invoice Date: Oct. **, 2013

Shipment 2: 5 gallons Eco Degreaser

Charges: $249.50 for product

$48.06 for shipping

Invoice Total: $297.56

Invoice #: [redacted]

Invoice Date: March **, 2014

Shipment 3: 10 gallons Eco Degreaser

Charges: $499.00 for product

$64.62 for shipping

Invoice Total: $563.62

Invoice #: [redacted]

Invoice Date: January *, 2015

We received the third shipment January *, 2015. It was at this time that we caught the error. When our [redacted] contacted [redacted] to return the shipment, she was notified that returns are not accepted. [redacted] gave the [redacted] Century’s contact information, and the [redacted] spoke with [redacted] (###-###-####). After explaining to [redacted] that [redacted] had never ordered this product and that we would like them to pay for return shipping, [redacted] stated that they would not pick up the shipment and that they expected full payment for the delivery. [redacted] will not be paying this invoice, and is shipping the product back at its own expense. The product is being shipped via [redacted] and the tracking number for the shipment is [redacted]. [redacted] We have received a shipment of Eco Degreaser at this property. This shipment was not authorized by a [redacted] employee and Century cannot produce any signed purchase orders.

Shipment 1: 2 gallons Eco Degreaser

Charges: $99.80 for product

$32.92 for shipping

Invoice Total: $132.72

Invoice #: [redacted] Invoice Date: Jan. **, 2014Desired Settlement: Premier is demanding that Century Manufacturing void any outstanding charges that are owed at any of our properties. [redacted] has never ordered any products from Century Manufacturing and will not accept any deliveries in the future. [redacted] has already mistakenly paid Century Manufacturing almost $600.00 and will not make any future payments. Additionally, [redacted] demands that Century Manufacturing cease all contact with any of [redacted]'s present or future properties. The complete list of properties can be found at our website: [redacted].

Business

Response:

On January *, 2015 property [redacted] of [redacted] contacted Century Manufacturing and account [redacted] was discussed. Century apologized for the confusion with shipping and billing address for [redacted]. The product was received in full on 12/**/14. The consumer was contacted prior to shipment and confirmed shipping address for the [redacted]. There was not a P.O. received for the initial order from [redacted] (who is no longer employed at [redacted]) Century confirmed that the account [redacted] would be voided and closed upon the return of unwanted product. We are unsure why this has gone to the Revdex.com. There is not an issue with returning product and Century will reframe from contacting [redacted] Properties.

Consumer

Response:

I would like to note that Century refused to pick up the unordered and unwanted product, and [redacted] had to pay for shipping at its own expense. As long as the account has a zero balance, and has been closed, then this resolution is satisfactory. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: They have sent us product three times that we did not order. We did not catch it the first two times but did this time and refused the delivery. They call and don't even have the information correct as to when it was supposedly order, when it was due, the amount due, telling us adjustments were made to remove freight, etc. They tried the same thing with another of our facilities and we disputed it and have not heard back from them. We disputed this latest one this time by fax but this time we are reporting them to the Revdex.com and the FBI if necessary since they are using the US Postal Service to commit fraud.Desired Settlement: We are not paying for what we did not order and ask that they never contact any of our facilities again.

Business

Response:

No further contact will be made from Century Manufacturing Corporation to [redacted]r regarding account [redacted].

Consumer

Response:

I have reviewed the response made by the Century Manufacturing Corp. in reference to complaint ID [redacted], and find that this resolution - "no further contact" means they have removed the invoice and will no longer try to get payment from us for what we did not order and will never contact us again - is satisfactory to me and the matter has been resolved.

Sincerely,

Review: The fact of the matter is that I did not authorize this company to send us 10 gallons of their product, Diesel Fuel Additive. A purchase order number must be issued and referenced on all invoices in order for the City of Flagstaff to issue payment. The invoice does not contain a purchase order number therefor this company did not have authorization to ship the product. So far we have received 5 gallons of product and an invoice totaling $568.06. Now they are sending an additional 5 gallons of product and I'm assuming another invoice for $568.06. I called the company today, April **, 2014 and explained that I did not authorize the order of this product therefor we will not pay for it and to cancel the second shipment. I asked the representative to issue a call tag so that we can return their product. He told me that they cannot accept returns and that we have to pay for the product.

Furthermore the City of Flagstaff has never authorized this company to open a credit account.Desired Settlement: The City of Flagstaff, AZ will not pay for an invoices that does not have a PURCHASE ORDER NUMBER referenced. We will return the product to the seller at their expense. Please close the account and do not contact any department at the City of Flagstaff. If this dispute cannot be remedied as requested all information will be forwarded to the City of Flagstaff's Legal Department and City Attorney.

Business

Response:

Century Manufacturing will credit and close this account. Proper protocol must be followed on your end and a purchase order should have been issued being that partial payment has been made. As of now this account is closed.

Review: I was contacted by [redacted], a salesperson for Century Manufacturing, who informed me of an environmentally-friendly lift station degreaser which they sold to other government agencies. [redacted] informed me that he would be willing to ship a free sample of the product to the City of Mexico Beach so we could use it in one of our lift stations and, if we liked the product, we could order more in the future. At no point during the conversation did [redacted] state that there would be a charge for the sample or that an invoice would be sent. The City did receive the product--however, we also received an invoice; I informed my employees to not use the degreaser until I could get the situation resolved. I attempted to all Century Manufacturing but no one answered the phone (this was during normal business hours); I did leave a voice mail on their answering machine but never received a return call. Today, at least two weeks after leaving my voice mail, an employee of Century Manufacturing contacted me in regards to the outstanding invoice; I informed him of the situation and what had occurred during my initial discussion with their salesperson, [redacted]. The employee on the phone informed me that [redacted] did not tell me that there would be no charge, only that the charge would be delayed by one month; I informed him that that was not the case and that [redacted] was very clear that this was going to be a free sample. Again, the employee stated that [redacted] did not tell me that. I asked the employee if he was a part of the phone call or if the conversation was recorded and he had listened to the recording; he stated "no" to both questions. I informed the Century Manufacturing employee that I was willing to return the product because we had not used it and had no intention of using it if I had to pay for it; the employee stated that I could not return the product because we had it in our possession for over 30 days and [redacted] had informed me of that stipulation. I informed the employee that [redacted] had never mentioned that the sample should be returned within 30 days and again informed the employee that [redacted] did, in fact, tell me during our conversation that it was a free sample and never--not once in the entire conversation--mentioned that there would be a charge for the sample or that we would receive an invoice at a later date. I also informed the employee that if there would have been a charge for the sample, I would not have accepted the offer because I do not spend taxpayer's money on items of which I am not aware or which I do not know if they work or not. Again, the Century Manufacturing employee told me that [redacted] did not tell me what I claimed--in effect, accusing me of dishonesty (again). I informed the employee that I oversee a $15 million budget and I was not concerned about the $132 invoice but was concerned about the fact their salesman, company, or both were very unethical; the employee responded that I did seem concerned about the $132.Desired Settlement: I am providing this information to the Revdex.com for the purpose of alerting you and, especially, other businesses who may do business with, or be contacted by, Century Manufacturing and their unethical, dishonest sales practices. It would be very unfortunate for other businesses and/or governmental entities to be forced into purchasing items which they were lead to believe were free samples.

Business

Response:

Account [redacted] was voided in the full amount of $132.16 on February **, 2014. No further contact will be made. Our apologies for the miscommunication with [redacted] ([redacted]) for the City of Mexico Beach. His initial concern was the 27 lift stations "caked" with grease and was looking for an easier solution to keep them clean as opposed to climbing in each one, scrapping and jetting them clean. Completely our misunderstanding not realizing that [redacted] wanted a "free solution". He can keep the product at no cost.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It has been resolved in that the City of Mexico Beach is not going to be required to pay for a product which was originally portrayed as a free sample. However, what is not resolved is the fact this business was completely unethical in its marketing and sales practices and needs to be flagged as a warning to other businesses which may consider them for products in the future. Not only was this issue not resolved but it was compounded in their response to my original complaint by their leveling of another falsehood: their claim that I contacted them, searching for a degreaser for our liftstations is completely false--I was contacted by their salesman via a "cold call". If the City of Mexico Beach was looking for products related to our sewer system, my Sewer Department Superintendent would have made the call and not me, the [redacted] (I have much more important, pressing issues to focus on instead of shopping for daily supplies).

The Revdex.com should utilize whatever warning or rating system available when it comes to this business as they appear to have a very serious lack of ethics, honesty, and integrity.

Sincerely,

Review: This company spoke to one of the employees on the phone, asking if the [redacted]s would like to purchase some degreaser for our sewer system. They claim our employee stated concerns that may be solved by their product, and so then our employee proceeded to order it. Our employee, however, specifically told Century Manufacturing that his supervisor was out of the office and he would need to consult him before making the purchase. I asked if they have proof of the confirmed purchase, and they provided none to me. So there was no sale completed, no purchase order given, but not even a week after the phone call was made, a package was delivered to the office. When the company has called to check on the status of the invoice, we have told them repeatedly that this was never a product we ordered, and we would like to send it back. No address information was given, as to the correct location of where to return the product. They have been repeatedly calling our office trying to collect on the invoice, but we never actually received a paper document. At one point, I was told they were going to fax me a copy and that never happened. The product itself, didn't come with any paper work other than the shipping label that was stuck to the side of the product itself. They have very poor sales practices, and they certainly have very poor collection practices. Moreover, this product never should have shipped to us in the first place.Desired Settlement: I would like for Century Manufacturing to accept their unopened merchandise, cancel the invoice, take us off their solicitation list so this type of thing doesn't happen in the future and stop calling our office.

Business

Response:

Account [redacted] is voided in the full amount of $132.72 ; invoice [redacted]. Our apologies to the [redacted] for the inconvenience this has caused. The product may be kept as a sample, no cost to the Town.

Thank you,

Review: This company charged us for a product which we didn't order. They called saying they were going to send samples, and then sent product even though we didn't order it. They refused to take this product back and charged our credit card.Desired Settlement: Would like credit card refunded as product is not desired and was not approved by management.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Century Manufacturing Corporation has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: I received a cold call from [redacted] on April *, 2013; he wanted to sell the property drain cleaner. After telling him that I was not interested in making any purchase, he offers a trial amount (2 gallons) for $99.00 that I agreed to purchase. On Aug *, 2013, I received another call from Century Manufacturing stating that a portion of my order had not been delivered due to a damaged shipment and that they would be sending the remaining product. This was received.

I have now received an invoice for $293.46 for that shipment. I called to let them know that there had been a mix up and that I did order more product and did not know why they were sending this additional invoice. I'm now being told that my original order was for ten gallons instead of two and that the total cost (of 10 gallons) would be $499.

After asking to return the unused, unopened, second delivery, I was told that they have no way of accepting any returns and that I was stuck with the drain cleaner and that the account would go to collections if left unpaid. When I asked for a physical address to return the product (at my expense), [redacted] informed me that there was not one and that they worked out of a PO Box; real funny.

This company is running a phone scam with the traditional bait and switch.Desired Settlement: I simply want to return the unused, unwanted product.

Business

Response:

Account [redacted],[redacted] is closed and the invoice [redacted] has been voided in the full amount of $293.46. Our apologies for the miscommunication regarding the initial order and the inconvenience caused. The product received may be kept at no cost.

Review: Company sent an unsolicited "sample" of a product and continues to try and bill outrageous amounts. After many phone calls to a non accounts payable manager without a PO number I told them just provide us with a return address we dont want or need the product. They refused. After further research I have decided it might be best to forward this on to the AG as well.Desired Settlement: Give us a return shipping address and quit with these known deceptive practices

Business

Response:

Account [redacted] is voided in the full amount of $359.56, a copy of the zeroed invoice has been forwarded to the consumer.

Our apologies for the miscommunication and inconvenience this has caused.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: [redacted] a [redacted] from Century Manufacturing Corporation contacted one of my employees regarding a "free sample". My employee stated that he would be happy to try his product. First problem is our employee information is confidential and this company contacted his personal number to make this sale--he should not have had our employee’s phone number. Then, after we received our "free sample" of "weed control" we received an invoice for the amount of $131.92—in which we paid the amount by check.

I contacted Century Manufacturing Corporation in regards to a call made AGAIN to my employee that said they were going to send him to collections. I called to see why if we had paid the invoice. They have given me a run around about a bogus insurance company (A & D Insurance) out of New York not being able to take the shipments. I called the office again and asked who their insurance agency was. They stated they do not have any insurance. Only UPS shipping insurance. Yet again, bogus information and denying all information that they provide us.

They switched the phone back and forth between two men at this point of time. They were trying to get me flustered, and it worked. I ended up terminating the phone call with…lets call it “colorful” language”.

When I asked for an invoice the addresses did not match, they did not even have the same company name on the invoice. They are completely a total fraud company that should be penalized. They would not send me any other information—because there isn’t any other than a faked Invoice. I find this very discouraging.

I talked to my boss and he is going to have the attorney take matters into their hands—because this is a very strong case of fraud, and manipulation.Desired Settlement: My company wants their money back. Also, we would like it if there was some type of penalty for the fraud this company has put so many through. I believe that if we are to allow this type of behavior we are to condone criminal behavior.

Business

Response:

[redacted] provided his personal cell number to [redacted] on 5/**/13.

[redacted] agreed to try 5 gallons (as opposed to 55 gallons) of the product Eliminator (weed control) [redacted] stated " City just ordered him weed killer that he wasn't sure of." and was willing to test product. [redacted] was aware of the cost of material.

[redacted] was contacted regarding the initial order and the split shipment. In no way was he forced to take the product; the option to cancel was offered to him.

Due to the misunderstanding regarding the initial order, Century Manufacturing has voided invoice [redacted] in the full amount of $346.96. The product may be kept by the City.

Our apologies for the confusion and the inconvenience this may have caused.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The Spring City

Municipality would like their money back for the amount of $131.92 (check number [redacted]) and we are more than willing to send back all

"products" we received. They should not have had any type of access

to [redacted]'s phone number as we keep that private for our employee’s safety.

So yet again, there is another lie. Furthermore, a threat to our employee of

sending him personally to collections is not only unethical but due to the fact

they cannot produce any type of written statement or agreement that we did in

fact order this product (Because all purchases must have approval from the

Mayor, and or City Council member in order to purchase) I believe we shall

allow the City's Attorney to become involved if we are unable to come to an

agreement, where we receive a money order or cash replacement for the $131.92

due to [redacted] stating that we would receive a "free

sample".

All research I

have done has shown many different companies having the same complaints against

Century Manufacturing Corporation. I also researched "[redacted]'s" claim

as to why they could not take back the products we attempted to send back--”A

& D Insurance out of New York City", yet again I could not find

any factual information regarding this as a legitimate insurance

agency. Then after this phone call I called back and talked to another lady who

stated they don't step foot on the ground of the facility so they did not need

insurance, she then stated the only insurance for the products they send is

with the United States Postal Service. I know, confusing as it sounds--they

can't cover the lies they have stated. Furthermore, the simple fact that the

invoices that were faxed to me on August **, 2013 didn't even have the same

company name, address, or item (supposedly) purchased leads me to believe that

unless they want Spring City's Attorney to take action and pursue a lawsuit

regarding fraud of services and company standing they will reason with us

directly though the Revdex.com.

I hope that

Century Manufacturing Corporation takes into consideration that we are in no

way going to be like other businesses that have been taken advantage of by your

company and will if necessary pursue with any means necessary.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Have the lawyer contact us.

Review: On May **, 2013 [redacted] of Century Manufacturing spoke with our assistant maintenance man, [redacted]. He offered [redacted] a product to try for free. [redacted] refused; he told [redacted] he did not have the authority to order. Per [redacted], [redacted] was very high pressure and did not want to take no for an answer. When no was the final answer, [redacted] hung up on [redacted]. We have now received an invoice, #[redacted] dated May **, 2013 for 133.73. We have not received a shipment nor do we want to. I called the company today and was put thru to 3 different people. The last person, [redacted], said [redacted] was his sales rep. [redacted] said their record showed [redacted] placed the order. I told [redacted] he did not. [redacted] did say he could give me credit for the shipping so we only owed $99.00. He asked to speak with [redacted] and I put him on the phone. He told [redacted] the same thing. [redacted] (who became very rude) said we had received it and were responsible for paying the invoice. [redacted] insisted we had received the product but did not have tracking info. [redacted] said the next step would be legal collection.Desired Settlement: We have been thru the same thing with a company called Commercial Maintenance Chemical Corp. If the product comes in, we will refuse it. I just want this company to leave us alone. They are very pushy and rude.

Business

Response:

Our apologies for the misunderstanding regarding shipment.

Account [redacted], Mountainview Manor Nursing is closed, invoice [redacted] is voided and no money is owed.

Product may be kept and used at no cost.

Review: This company states that our Maintenance man agreed to order a ridiculous amount of eco degreaser, costing about six to seven hundred dollars once it is all received. I received a bill after that particular person no longer worked here. I paid the first invoice, $99.80. Then I received another. I called and told them that I did not need this product. We have not used it and being that this is a hotel, this product is not needed here. They told me that I could not return it, but that they had another order that was going to ship and if I paid the new invoice I had received, then they would cancel the rest. I told them that no one is allowed to make an order except for the [redacted] and that he wouldn't have ordered something that we do not use. They refused to take the product back. Informed us that there was damage done to the previous order and that is why they are sending it in installments. The claims rep was extremely rude and treated me like an it. They will do anything they can to get your money. This product will remain unopened until they retrieve it. Do not trust them. I believe that they must have offered something free, then they claimed it was damaged and that [redacted] was the one to inform them of the damage. I told the claims rep that we didn't need it. He asked if I knew what it could be used for. I informed him that all I had to do was read the label, but that we did not need it. He told me that if I can't say what it is used for to not assume I know anything about the product and my statement of not needing it. I told him fine, that I wasn't going to use this product, he said that was different but that we still couldn't return it. These people are ridiculous. If they call, hang up. It is not worth the trouble. Their business should be shut down and [redacted] informed of the company using them as the bad guy. Apparently, when it comes to century manufacturing products, [redacted] seems to constantly drop the ball and damage the product. If you pay one invoice, they will send another. Do not pay anything.Desired Settlement: Would like a refund of the money I originally sent, for the company to pick up their product, and for them to no longer contact this property.

Business

Response:

Century Manufacturing has closed account [redacted] and voided invoice [redacted] in the full amount of $297.60. The money paid for product received in April will not refunded.

No further contact will be made from [redacted] regarding payment on account.

Our apologies for the miscommunication and the inconvenience this has caused.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: A representative called me I did not want there product but he said he would break a bottle into a smaller container and I could try the product for free. I was rushing and said OK I would try there product. The product was delivered and then a bill came. This is unacceptbable.Desired Settlement: The product and the bill are on my desk they can come get it but I will not pay shipping and I am not paying for a product I did not want. I have called there company and told them never to call or send me anything again.

Business

Response:

We will gladly credit and close this account, although, this product was sent as a trial for thirty days which is clearly represented on the invoice. Please contact us with any issues so these minor issues can be resolved.

Review: I was contacted from a (sales rep for CMC) stating their was a damaged shipment that they (CMC) were settling an insurance claim with UPS and they were shipping out a full container to replace small amount in original shipment that they originally spoke with the previous manager before I took over in October 2014. When first bucket arrived I was invoice for $133.74 (invoice number [redacted]) I paid amount to make the situation go away . Then I received TWO more bucket with no paperwork regarding this insurance claim and another invoice for $297.86 (Inv# [redacted]), to which we paid (figueing it was the other half of the "claim". I received a call from them stating I would get the insurance claim regarding the bucket spills and they sent two more buckets, NOT at my requests! In fact I told them I don't need any more, I have TOO much! I confirmed with previous mamager )she NEVER ordered this product EVER! We now have 4 buckets (roughly over 10 gallons of crystal substance by the sound of it) of this product and no MSDS sheets to inform us of its content . . When I have spoken to this Century manufacturing Corporation I have gotten a run around from person to person and asked to return product I have been told they cannot accept it back and that we can take to a landfill to dispose and when are we are two pay the other invoice that I currently have for $564.62 (Inv# [redacted]). We have refused to purchase from this company ,have asked to stop sending product several times and we would like to return what we have . This company has been rude and very pushy to several staff members in our finance department . We want CMC to take product back , stop contacting all of our facilities as we have stated we will not be paying anymore invoices from this company .Desired Settlement: The Tombstone Courthouse State Park would like the product returned to Century Manufacturing Corporation at their expense, We would like all calls and interaction with this business to cease and have invoices outstanding to be voided. And possible receive our monies back in total of $431.60. We don't want this product and NEVER did!

Business

Response:

As you are aware, this product is not returnable. Once invoice [redacted] is paid this account will be closed.

Review: We have been getting products mailed to us that we cannot use nor did we order. When we attempt to obtain and address to return the items, we are told that we cannot return them.

In addition, the products are not appropriately labeled for useDesired Settlement: We would like a full refund and the current products taken back by supplier at their expense.

Business

Response:

Account [redacted] is voided in the full amount of $572.63, a call tag has been issued for 5 gallons of Eliminator. Customer will receive at the following email with in the next 24 hours.

There was no contact from the customer to Century regarding a return for the product until 10/**/13.

Review: We have received product that was not ordered but included with our "free sample". After repeated requests to pick up the unwanted product and Century Manufacturing refusing to do so and stating that we are unable to receive any product shipped back we received more unordered product. After contacting the company in question on numerous occasions regrading the unwanted product and accompanying invoice we have been contacted by Revenue Assurance Partners collection agency to collect on the invoice. We have contacted the collection agency and they are aware of the methods that Century Manufacturing uses to force their products on companies such as ours.Desired Settlement: A zero balance as well as removal of the collection order from Revenue Assurance Partners. I would also request that the unwanted unused product be picked up from our property.

Business

Response:

Century Manufacturing does not show record of Revenue Assurance Partners being involved with account [redacted]. Product that was ordered and received in December of 2014 is not returnable or refundable. Century is requesting that the Hotel pay for the product that was ordered and received in December of 2014Upon payment received by Century, all collection efforts will cease. Century has attempted to contact the Hotel regarding past due invoice many times through the past 8 months, all to no avail. Zeroing out the invoice is not an option that Century will consider at this present time (August 2015). The account is 8 months past due. Century is willing to close the account at a 50% discount.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This product was not ordered by the hotel. We have received communication from the collection agency regarding this matter as described previously.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Century has closed the account and zeroed the open invoice. No further contact will be made.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: In 2013, this company spoke with one of our employees and offered him a sample of all purpose drain cleaner. This company represented to our employee that there would be no charge for this product. This employee was not authorized to order the samples. We received the samples and were sent an invoice for $133.63. A check was sent to you in full for the samples which there should have been no charge for. At that point, it should have been settled.

We then received an additional invoice for $298.06. We have not received and do not want any more products from your company. In fact, we tried to return your original samples and your company told us that “they did not want it back”. We are requesting that you provide the paperwork that shows any purchases being authorized.Desired Settlement: To resolve this issue, we are requesting that you stop billing us. We do not owe you for invoice [redacted]. We did not receive any additional products from your company other than what you represented to be free samples. At this point, this company is harassing us as they continue to contact us even though we have been clear on our position. I am requesting that all telephone calls cease.

Business

Response:

Since October of 2013 Century Manufacturing has attempted to contact someone in management at the [redacted], all to no avail until May of 2014. The product ordered by [redacted] (employee of [redacted]) was delivered and signed for on September *, 2013. A return was not requested within the 30 days of product being received at the [redacted].

There was no verbal or written communication from [redacted] to Century Manufacturing regarding disputed invoice/order until May 2014. Recorded threats and extreme profanities from person named [redacted] at the [redacted] is what Century has on file.

Century will not authorize a return although will accept 50% of total amount due for invoice [redacted]. Century will close the account and cease all collection efforts upon payment of $149.00 from [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. While we still feel Century Mfg. misrepresented themselves we are whiling to accept their offer to pay half the amount believed to be owed ($298) of $149 so that we may move on and not receive any more harassing calls from them.

Sincerely,