Century Manufacturing Corporation

Account *** was voided in the amount of $on February **, No further contact will be made

This order was placed by *** ***, employee ** *** on May **, The product was shipped and signed forA call was not received at Century Manufacturing until November **, The account was already placed with an outside collection agencyWhen *** called on
November **, he did speak with the A/R-A/P DepartmentHe was rude and continued to threaten the person on the phone helping himThe product has been at the property since May of 2014, it is now the end of NovemberThe account was turned over to a collection agency after several calls to *** were made regarding the invoice, all to no avail*** should speak with the employees at *** to inform them of Company Policy and orderingIf this was a product not ordered by *** then why would they accept it, keep it for months, not call Century back, and then threaten to take further steps against Century? The outside collection agency which is handling this account has been contacted and they will contact ***This was also told to *** on November **, when he contacted Century

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[*** was only rude when he was brushed off and informed they could not help me because it had been turned over to collections. Not only did *** not order the product, but we never received it. It was not signed for by anyone that is employed by this property and has never been present on this property at any time. We did not respond at any time because when *** recieved the initial call requesting payment he informed them we never recieved a product and we should not be charged because we did not order or receive it. At no time did the telephone operators identify themselves as Accounting, Accounts Receivable, Accounts Payable, or anything other than a telephone operator, rather, they informed me I could not speak to anyone else because I had already informed them that our account was in collections so they had nothing to do with it. The practice of targeting small businesses such as mine by Century is well documented by other businesses that have had similar issues happen to them, a simple web search found that while I attempted to find contact information for their accounting or sales department directly. This will not be resolved until they remove anything having to do with the *** *** from their records as we do not and have not received anything from them.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The information provided by the business is inaccurate and not factual
*** *** did not order the Graffiti Wipes he accepted the "free" sample offer made by Century Manufacturing
Century Manufacturing never indicated that there was an "allotted time" for a return to be authorized for the "free" sample
Who is ***?
Century's effort to resolve this dispute, by offering to remove the shipping charges, was offered by *** *** to *** *** and was refused by *** *** in December This offer by *** *** was made after *** *** informed *** *** that the Village would not be paying any invoice amount for the "free" sample and that the Village would gladly return the unopened/unused sample at Century's expense
*** *** said that he could not accept a return due to a law prohibiting returns*** *** asked *** *** what specific law he was speaking about and *** *** could not provide an answer
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Century Manufacturing has voided account *** in the full amount of $The product may be kept, we apologize for the delay In shipping complete orderNo further contact will be made from Century to *** *** regarding this account or payment due.On January **, *** at
*** *** made a promise to pay with check # ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
There wasn't any physical address that we can return the bucket The only address shows on the invoice is only PO Box
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

On December *, *** *** complemented the sales representative from Century on his sales skills and knowledge of the product
All the terms and conditions were clearly explained to *** *** on that day, and he agreed to a 10lb container to try at the Kinau Vista
Our
apologies to *** *** and the miscommunication which transpired with Customer Service DepartmentThe invoice was sent to the address provided by *** *** on December *,
In an effort to resolve this complaint Century has adjusted the invoice to $(50%) reduction and the due date of invoice *** has been moved to April *, A copy of the updated invoice and MSDS for the product has been forwarded to *** *** at the Kinau
Vista
I may be contacted directly if there is additional compromises to be made
Thank you,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, *** ***

Revdex.com:At this time, my complaint, ID *** regarding Century Manufacturing Corporation has been resolved
(By clicking "OK", your complaint will be closed as
Resolved.)
Sincerely,*** ***

On September **, *** *** ordered Graffiti Wipes from Century ManufacturingOn September **, the product was accepted and signed for at the P.W***
On October *, *** *** requested that Century Manufacturing follow up with him on 10/**/regarding results
from using the Graffiti Wipesmessages were left for ***, unanswered
On November *, a letter was sent from *** ** *** to Century stating Graffiti Wipes had not been ordered or usedThe product has been in the possession of *** over days, past the allotted time to authorize a returnThis was clearly told to *** *** when he called on October *, requesting a call back after using the material
Several attempts have been made by Century to contact *** in November and December, all to no avail
On January *, *** made a Promise To Pay invoice ***, asked for Century to fax invoice over and he would submit it to City Hall
On January **, (the product is in the possession of *** months) *** informed Century that we had to speak with "***"
*** stated "Need to speak with ***, it didn't work and seems that they don't want to pay."
It seems strange that no one, not ***, *** or the very pleasant "no-name" woman in office would relay that information to Century within the allotted time of having the product
In an effort to resolve this dispute Century offered to remove the shipping charges on invoice *** reducing the invoice to $*** requested a copy of the adjusted invoice which was sent on January **,
On February **, *** informed Century that the invoice was not received so "the deal was off." What does that mean???
Since February **, Century left over messages left all to no avail until September **, when *** *** told Century Customer Service that he was not paying
Yes Century kept calling, yes several faxes had been sent to ***, you admit it in your complaint; although no messages were returned directly to Century, till months later
The offer to pay $to close the invoice remains
The offer to close the account for $stands
The offer remains to close the account in the amount of $
The offer to close the invoice in the amount of $remains open

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***,
and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Century Manufacturing has voided account in full amount of $131.92, all collection efforts have ceasedThe product may be kept at no cost to the City
?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
We are a medium size company. *** said he did not order this stuff. When the degrease arrived each person involved thought another had ordered the degrease. Thus the invoice was paid and each of the gallon pails was placed in closet. None of the product was ever used and we would like to return the merchandise so we will not be charged for the current invoice of 297.58. Invoice number ***. We do not want to augue with you. Just allow us to return the product we did not order and do not want.
Thank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The product is reported as returned, it was a shipping address errorOur apologies for the confusion

Century Manufacturing voided account ***, all collection efforts have ceased
No further contact will be made to *** *** *** *** regarding invoice ***
?

No further contact will be made

Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely, *** ***

Century Manufacturing has adjusted invoice *** to the amount of $99.80, a copy has been mailed to the *** *** ***The product may be kept by the consumer
?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ** *** ** ***