Century Manufacturing Corporation

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedHowever I would like to clarify, at NO TIME DID WE PLACE THIS ORDER TO BEGIN WITH!!!!!
Sincerely,
*** ***

Yes, it is clear that you have received two partial shipments and two invoices reflecting those shipments. None of the shipments would have been sent, delivered and signed for if not authorized to be. We are willing to remove 30% off the current invoice as payment in full. Once the invoice is paid for the settled amount of $this account will be closed

Account *** *** County has been voided in the full amount of $No further contact will be made regarding payment on account
Our apologies for the miscommunication which occurred

Century Manufacturing has attempted to contact a Manager at the *** *** *** since August**, in regards to past due invoice *** ($133.74) On September**, (days past due) an agreement to pay the invoice with a 30% discount was offered to *** ***Several more
messages were left and no reply until November**, The offer to pay the outstanding invoice at a 30% discount remainsThere are no attempts from the *** *** to contact Century although several messages and faxes were left for ManagementDue to insurance guidelines Century is unable to authorize a return for product that was received in July of

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I was definitely offered a free sample or I would not have accepted it. If they chose to send a full order instead of a free sample that was not at my request. I have the product still and am 100% willing to return it to them
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Century has voided the invoice in the full amount the account is closed and the product may be kept as a sample

Century Manufacturing has closed account *** and voided invoice *** in the full amount of $No further contact will be made from Century to Fox Valley regarding account
Our sincere apologies for the miscommunication and the inconvenience this has caused
The product may be kept
at no additional expense to Fox Valley

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Account ***, *** was closed by the collection agencyInvoice *** is voided in full amount of $

Century Manufacturing operates from 9am-5pm EST, the call from *** ** on July **was received at 4:pm, attempts to call back all to no avail. A complaint was filed by *** ** on July **, Call logs indicate conversation was seconds, which *** ** terminated
The opportunity for Century to resolve this dispute with *** ** was not possible, there was no cooperation or willingness from *** ** management to do soCentury Manufacturing made several attempts, all to no avail
Century Manufacturing feels that a 50% settlement is a fair solution, we can not be held responsible for the non actions of *** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[I will once again reiterate, that person does not work here and has never. We do not have the product as I have searched for it in the very limited space it could be and nothing was found. They may have her mixed up with someone at the apartment complex next door as both have received things for the other. I am attaching the file that was just sent to me with the very professional comment written on the bottom by the sender as well. From a quick view of the NYRevdex.com website I see Century Manufacturing has a history of this type of "transaction" as well. Can Century provide me with a Purchase order, email, or any other supporting documents proving we ordered it? I know our Engineer did not order it and I know we did not approve it. I will not meet in the middle for a product we did not order and did not receive.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is the only option available to us because we do not have detailed notes regarding the exact dates we contacted Century or who we spoke to
For the record, we do not have nor have ever had a problem with a floor drain at our hotel since our opening years ago *** *** is not authorized to order product without my prior permission which is exactly what he told the Century salesperson when he called and *** never thought that the product was free The salesperson took it upon himself to send the product anyway and the only mistake *** made was not a) refusing the shipment when it arrived or b) contacting the company immediately and arranging for return of the product This is exactly the same scenario described in many of the other complaints listed against this company so I am still convinced that we have been taken
The invoice looks like there were (20) 32oz items @ $4.99ea delivered (See Attached) but I have now seen that it is in fact (1) 20lb bucket apparently billed at $per pound (?) It is still unopened and unused and most likely will remain that way however I will pay the $just to end this ridiculous scam I do not want this company to every contact my hotel again in the future for any reason
This matter is considered resolved Thank you for your help
Sincerely,
*** ***

*** *** contacted Century Mfr on 3/*/with questions regarding invoice ***pending charges for trial offer
Customer service explained that he had until 3/**/to try the product and if not satisfied he may return free of chargeAfter 3/**/he would be responsible to pay
invoice *** agreed and stated that he would try the product
*** *** did not contact Century until 4/**/
In an effort to resolve this dispute Century will accept $as payment in full for invoice ***, this is a 50% discount
Upon payment in amount of $the account will be closed and no further contact will be made

Century Manufacturing has closed account ***, all collection efforts have ceasedNo further contact will be made from Century to *** *** regarding payment on this account
?

Century Manufacturing has voided invoice *** in the full amount of $The product may be kept as a sample, at no cost
Our apologies for the miscommunication and the inconvenience this has caused
?

Account [redacted] is voided in the full amount of $131.56 for invoice [redacted].
No further contact will be made regarding product or payment on account [redacted].

Our apologies to [redacted] for the miscommunication regarding shipping of the product ordered. Carrier records have indicated that the product was damaged upon receipt. Century has voided account [redacted] in the full amount of $892.06 and collection efforts have ceased. No...

further contact will be made from Century to [redacted].

Century Manufacturing has closed account [redacted] and voided invoice [redacted] in the full amount of $297.60. The money paid for product received in April will not refunded.
No further contact will be made from [redacted] regarding payment on account.
Our apologies...

for the miscommunication and the inconvenience this has caused.

although the terms might have been clearly explained, your salesman instructed me to wait for his call to see if I had been happy with the product. even though your "records" show that he did call and leave a message I can tell you he didn't or I would have returned his call. your collections agent were extremely rude and abrasive. I received the invoice you faxed to my office last week, but that is the first invoice I have received. your company did not stand by its promise or policy therefore I do not believe it is just to charge me for a product you guaranteed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Since October of 2013 Century Manufacturing has attempted to contact someone in management at the [redacted], all to no avail until May of 2014. The product ordered by [redacted] (employee of [redacted]) was delivered and signed for on September *, 2013. A return was not requested...

within the 30 days of product being received at the [redacted].
There was no verbal or written communication from [redacted] to Century Manufacturing regarding disputed invoice/order until May 2014. Recorded threats and extreme profanities from person named [redacted] at the [redacted] is what Century has on file.
Century will not authorize a return although will accept 50% of total amount due for invoice [redacted]. Century will close the account and cease all collection efforts upon payment of $149.00 from [redacted].