Charter Spectrum

July 17, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO [redacted] phone [redacted] fax www.Revdex.com.org/stlouis RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr [redacted] involving a billing concern Charter’s records reflect that on July 11, Mr [redacted] ’s concerns were forwarded to the appropriate team for reviewCharter continues to investigate Mr [redacted] concerns and will provide an update once a resolution has been obtained Regards, [redacted] Director – Corporate Escalations Charter Communications

August 24, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO [redacted] phone [redacted] fax www.Revdex.com.org/stlouis RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms [redacted] B [redacted] involving a refund request concern Charter records reflect that the original refund check was voided and another check was expedited to Ms [redacted] ’s address on August 23, A Charter representative spoke with Ms [redacted] on August 23, and discussed the above informationThe representative provided Charter’s direct contact information to Ms [redacted] for future reference Regards, Corporate Escalations Charter Communications

February 21, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] StLouis, MO [redacted] (facsimile) stlouis.Revdex.com.org RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr [redacted] involving a billing concern In his complaint MrJohnson states that Charter used his funds to pay an old account balance, but the payment was not authorized to cover this balance due Charter records reflect a refund was processed for the payment in question, however Mr [redacted] is aware that the balance remains due on the disconnected account A Charter representative contacted to contact Mr [redacted] on February 16, and discussed the above informationCharter’s direct contact information was provided to Mr [redacted] for future reference [redacted] Director – Corporate Escalations

May 3, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr [redacted] involving a marketing/advertising concern Charter’s records reflect that on April 29, 2017, Charter contacted Mr [redacted] regarding his concernsCharter’s representative reviewed the day money back guarantee details, as advertised, with Mr***Mr [redacted] informed Charter’s representative he understood and made a commitment to return Charter’s equipment to the local office A Charter representative contacted Mr [redacted] on April 24, 2017, and discussed the above informationThe representative provided Charter’s direct contact information to Mr [redacted] for future reference Regards, [redacted] Director – Corporate Escalations Tell us why here

October 18, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] StLouis, MO [redacted] (facsimile) stlouis.Revdex.com.org RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms [redacted] involving a service concern In her complaint, Ms [redacted] states that a requested address change was not completed as expected and representatives failed to provide accurate information to herMs [redacted] is requesting that to have her address corrected and a refund provided for the first month of service Charter’s records reflect that on October 10, 2016, Ms [redacted] contacted a supervisor with Charter to address her issuesUpon review of the interaction, Charter determined that the supervisor provided Ms [redacted] with the incorrect telephone number for follow-upCharter provided additional coaching to the representative to ensure that accurate information is provided moving forwardIn addition, Charter provided coaching to technicians that interacted with Ms [redacted] As of October 17, 2016, Charter confirmed that Ms [redacted] ’s service is established at the correct addressOn October 17, 2016, Charter issued Ms [redacted] an account adjustment for the issues that occurred A Charter representative contacted Ms [redacted] on October 13, 2016, and discussed the above informationCharter’s follattempt to reach Ms [redacted] on October 17, 2016, was unsuccessfulThe representative provided Charter’s direct contact information to Ms [redacted] for future reference Regards, [redacted] Director – Corporate Escalations

Complaint: [redacted] I am rejecting this response because:While they did call me they did not suffice my concerns and disregarded my asking for an explaination of why I had a 22% increase for services in my 9th year of serviceThey offered a supplement of more stations and small decrease in my bill but not at where it was last month which is a differenceI was not a new customer under a promotional pricing plan I was already at regular pricingPromo pricing was less then I have been paying for years Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meCharter fulfilled the order as originally placed in response to my complaint to the Revdex.com Sincerely, [redacted]

August 6, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO [redacted] phone [redacted] fax www.Revdex.com.org/stlouis RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms [redacted] involving a service concern Charter records reflect that a member of Charter’s Technical Management Team visited Ms [redacted] ’s residence and determined that she has electrical issues in her homeCharter’s Technical Team informed Ms [redacted] of their findings, but she did not want to engage an electrician to resolve As a good will gesture, Charter applied a credit to Ms [redacted] ’s account to zero out the account balance A Charter representative contacted Ms [redacted] on August , and discussed the above informationThe representative provided Charter’s direct contact information to Ms [redacted] for future reference Regards, [redacted] Director – Corporate Escalations Charter Communications

July 16, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO [redacted] phone [redacted] fax www.Revdex.com.org/stlouis RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr [redacted] involving a billing concern Charter records indicate that Mr [redacted] ’s previous promotion ended, causing his rates to increase Charter confirmed Mr [redacted] is at the correct rate for the services to which he subscribes A Charter representative spoke with Mr [redacted] on July 7, and discussed the above informationThe representative provided Charter’s direct contact information to Mr [redacted] for future reference Regards, [redacted] Director – Corporate Escalations Charter Communications

August 18, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO [redacted] phone [redacted] fax www.Revdex.com.org/stlouis RE: MO Revdex.com [redacted] *** Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms [redacted] A [redacted] involving a billing concern Charter needs to speak directly with Ms [redacted] to address her concern A Charter representative attempted to contact Ms [redacted] on August 9, August 10, August 11, August 12, and August 13, using the contact telephone number and e-mail address that Charter has on file Charter was unsuccessful in these contact attempts to reach Ms*** On August 14, 2017, Charter mailed Ms [redacted] a letter with Charter’s direct contact information It is Charter’s recommendation that Ms [redacted] contacts Charter directly to expedite a resolution Regards, Corporate Escalations Charter Communications Tell us why here

August 15, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO [redacted] phone [redacted] fax www.Revdex.com.org/stlouis RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms [redacted] involving a billing concern Charter records reflect that Ms [redacted] was provided correct information regarding the availability of the requested promotional rate Charter confirmed that Ms [redacted] is being billed correctly for the service to which she subscribes A credit was applied to Ms [redacted] ’s account A Charter representative contacted Ms [redacted] on August 14, and discussed the above informationThe representative provided Charter’s direct contact information to Ms [redacted] for future reference Regards, Corporate Escalations Charter Communications

October 30, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] StLouis, MO [redacted] phone [redacted] fax www.Revdex.com.org/stlouis RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms [redacted] involving a billing concern Upon receipt of Ms [redacted] ’s concerns, Charter has escalated the issue to the appropriate departmentCharter will continue to attempt to reach Ms [redacted] until a resolution is obtained Regards, Corporate Escalations Charter Communications

July 26, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO [redacted] phone [redacted] fax www.Revdex.com.org/stlouis RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr [redacted] B [redacted] involving a service concern Charter records reflect that on July 17, 2017, a member of Charter’s Maintenance Team completed the necessary repairs to assist in resolving the reported service issueOn July 20, 2017, Charter’s Technical Team visited Mr [redacted] residence and confirmed that services are working properlyCharter applied credits to Mr [redacted] account for the service issues A Charter representative contacted Mr [redacted] on July 20, and discussed the above informationThe representative provided Charter’s direct contact information to Mr [redacted] for future reference Regards, [redacted] Director – Corporate Escalations Charter Communications

February 13, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] StLouis, MO [redacted] (facsimile) stlouis.Revdex.com.org RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr [redacted] involving both a service and billing concern In his complaint, Mr [redacted] states that he was misquoted the monthly rate for Internet service and he is experiencing ongoing service issues with Charter’s Internet service Charter’s records reflect that on February 7, 2017, Mr [redacted] ’s concerns were forwarded to the appropriate team for reviewCurrently, Charter continues to investigate Mr [redacted] ’s concerns and will provide an update once a resolution has been obtained Regards, [redacted] Director – Corporate Escalations

September 22, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO [redacted] phone [redacted] fax www.Revdex.com.org/stlouis RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr [redacted] E [redacted] involving a service concern Charter’s records reflect that a service visit was performed to investigate Mr [redacted] ’s concernCharter was able to identify the cause of the issue and correct itMr [redacted] is now receiving his subscribed Internet speedA credit was applied to Mr [redacted] ’s account for his service interruption A Charter representative contacted Mr [redacted] on September 15, and discussed the above informationThe representative provided Charter’s direct contact information to Mr [redacted] for future reference Regards, Corporate Escalations Charter Communications

July 21, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO [redacted] phone [redacted] fax www.Revdex.com.org/stlouis RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms [redacted] involving a service concern Charter’s records reflect that Ms [redacted] ’ service concern was caused by service outage in her areaA service visit was performed, and Ms [redacted] ’ service was now working properlyA credit was issued to Ms [redacted] ’ account for her service interruption A Charter representative contacted Ms [redacted] on July 15, and discussed the above informationThe representative provided Charter’s direct contact information to Ms [redacted] for future reference Regards, [redacted] Director – Corporate Escalations Charter Communications

August 23, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO [redacted] phone [redacted] fax www.Revdex.com.org/stlouis RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr [redacted] E [redacted] involving a billing concern Charter’s records reflect that Charter has been corresponding with Mr [redacted] via emailCharter has attempted to explain the charges in question to Mr*** Charter provided options to make changes to his accountNo changes have been made to Mr***’s account A Charter representative attempted to follow up with Mr [redacted] on August and August 17, using the e-mail address that Charter has on file Charter was unsuccessful in these contact attempts to reach Mr*** It is Charter’s recommendation that Mr [redacted] contacts Charter directly to expedite a resolution Regards, Corporate Escalations Charter Communications Tell us why here

June 20, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] StLouis, MO [redacted] (facsimile) stlouis.Revdex.com.org RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms [redacted] involving a billing concern Charter records reflect on June 15, a Charter representative spoke with Ms [redacted] regarding the payment applied to her account in error Ms [redacted] billing was explained to her and advised that a one-time credit was applied to her account for her inconvenience Charter representative contacted Ms [redacted] on June 15, and discussed the above informationThe representative provided Charter’s direct contact information to Ms [redacted] for future reference Regards, [redacted] Director – Corporate Escalations Charter Communications

August 15, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] 314-645-phone 314-645-fax www.Revdex.com.org/stlouis RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms [redacted] [redacted] Charter is continuing to review Ms [redacted] ’s issue Charter will continue to be available to Ms [redacted] should she have any questionsCharter’s direct contact information has been provided for future reference Regards, Corporate Escalations Charter Communications Tell us why here

March 21, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] *** StLouis, MO [redacted] (facsimile) stlouis.Revdex.com.org RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr [redacted] involving a billing concern Charter’s records reflect that the monthly increase on the Internet service was a result of the annual rate increase and not a penalty for downgrading services In the interest of customer loyalty Charter applied a promotional offer that provides a discount off the standard rate for Internet service A Charter representative contacted Mr [redacted] on March 18, and discussed the above information Charter’s direct contact information was provided to Mr [redacted] for future reference [redacted] Director – Corporate Escalations