CheapTickets.com

August 22, 2016Revdex.comComplaint Department – CheapTickets.comRe: CheapTickets Case #: [redacted]Dear Revdex.com,Thank you for taking the time to contact CheapTickets regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns...

which have been brought to our attention. CheapTickets is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.CheapTickets is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a recent ticket. We understand from the customers complaint he is requesting a full refund of his canceled ticket.Our records indicate on February 1, 2016 the customer self-booked two one-way flight reservations on CheapTickets.com for one travelers. The customers departure flight was operated by [redacted], with flights departing from Raleigh, NC to Las Vegas, NV on March 25, 2016 and returning on July 17, 2016.The customers return flights was operated by [redacted], with flights leaving from Las Vegas, NV to Raleigh, NC  on March 28, 2016. The customer also purchased a “CheapTickets Flight Protection Basic”.In reviewing Mr. [redacted]’s flights we are able to verify that the customer purchased a roundtrip flight that consisted of two one-way fares. This means both one way tickets are subject to their own rules and restrictions. Since CheapTickets is a third-party booking agency, we must receive authorization from the vendor manager to process a refund or compensation on the customers reservation. As [redacted] was the merchant of record and the company that charged the customer’s credit card, we have to abide by their rules and regulations. Based on the fare rules that the customer agreed to at the time of booking, the tickets were non-refundable with a change penalty fee of $200 per passenger and ticket would be charged. In addition, the customer would be responsible for any difference in fare.On August 22, 2016 we reached out on Mr. [redacted]’s behalf to request a refund or compensation from the airlines and were advised that the customer was able to utilize the one-way departure ticket. Furthermore we were able to verify that Mr. [redacted] canceled his return ticket on March 27, 2016 directly with [redacted]. They advised that the customer was then able to utilize the credit from the canceled ticket and purchase a new reservation.We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,
[redacted]Tier 3 Customer Service

Complaint: [redacted]
I am rejecting this response because: The policy is not the policy provided by cheaptickets.com. This might be the policy Cheaptickets.com has with the  hotel but it's not the policy a client has with cheaptickets.com Cheaptickets.com sold a hotel that is in no conditions to be stayed in. I am requested a refund for this stay. The hotel will not respond ever... these  people are thieves. I  actually have a complaint for 135.20 $ they charged on my credit card as an additional charge. My bank is taking care of this. 
Sincerely,
Francine [redacted]

July 2, 2016Revdex.comComplaint Department – CheapTickets.comRe: CheapTickets Case #: [redacted]Dear Revdex.com,Thank you for your response.  We have reviewed the documentation/new information [redacted] provided to further address his/her concerns.[redacted] serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers. As [redacted] was the merchant of record and the company that charged the customer’s credit card, we have to abide by their rules and regulations. Based on the fare rules, the tickets were non-refundable with a change penalty fee of $200 per passenger would be charged. In addition, the customer would be responsible for any difference in fare. Due to the Special Vacation Air Fare that the customers tickets were booked at CheapTickets does not have the authority to change or cancel any of the tickets.Our records reflect that on May 20, 2016 the customer called regarding canceling one ticket. The agent assisted the customer by canceling one of the passengers tickets. We have determine an error was made in canceling Ms. [redacted] reservation causing her to not be able to utilize the credit off of [redacted]’s ticket. CheapTickets has decided to refund the customer the total amount of the ticket excluding the change penalty fee. A refund of $451.20 was processed to the customers original form of payment. The time it takes the refund to post to the customer’s account depends on the time it takes the customer’s credit card company to process refunds.We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,[redacted]Tier 3 Customer Service

June 15, 2017   Revdex.com CheapTickets.com Complaint Department Re: CheapTickets.com Case #: [redacted]     Dear Revdex.com,     Thank you for taking the time to contact CheapTickets.com regarding an issue from our customer.  We appreciate the Revdex.com...

allowing us to address the comments and concerns which have been brought to our attention.  CheapTickets.com is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.   CheapTickets.com is responding to the consumer complaint from Chuwana [redacted] (Revdex.com case number [redacted] regarding a flight reservation.  We understand Ms. [redacted] is complaining about a canceled flight reservation.  On June 6, 2017, we received receipt of the Revdex.com complaint.   Our records reflect on June 5, 2017, the customer self-booked a flight reservation. Travel was on American Airlines, departing June 9, 2017, from Washington to New Orleans, Louisiana; and returning on June 11, 2017, from New Orleans, Louisiana to Washington, via itinerary number [redacted]. The customer is stating that the reservation was canceled without the customer’s authorization. The customer is stating that they were not notified that the reservation was canceled.        Upon further researching this matter, we can confirm on June 5, 2017, the reservation was canceled and the payment for the flight was a pending authorization; which would have fallen off up to 24 to 48 hours. CheapTickets.com serves as a third-party intermediary for travel providers such as hotels, care rental agencies, and airlines, and are subject to the rules and restrictions of those providers.  When a customer makes a purchase, CheapTickets.com applies a credit authorization toward the credit card to determine if the card is valid. This is a temporary hold and if a booking is not successful, the full authorization may remain on the customer’s credit card; however, each bank or credit card company policy is different. Although the credit card authorization is attempted on our website, they are not charges from CheapTickets.com.   On June 8, 2017, the customer contacted CheapTickets.com advising that the reservation was canceled without the customer’s authorization and that she was not notified of the cancellation. CheapTickets.com confirmed that the reservation was canceled and offered to rebook the reservation and refunded the customer the price difference of $267.99. CheapTickets.com offered the customer a $75.00 coupon. The customer agreed.   In reviewing the new flight was canceled and the payment for the flight was a pending authorization.   We regret any inconvenience this may have caused and would like to assure the customer that their business is important to us. The coupon is active on the customer’s account and can be used towards a future hotel reservation. The customer can view the terms and conditions for the coupon on their account.     Since the customer was not charged for the reservations and was already refunded and was provided compensation, CheapTickets.com is unable to honor the request for any further refunds or compensation.   We thank you for allowing us the opportunity to address the issues that were brought to our attention.    Sincerely,   Delia [redacted] Corporate Customer Service

May 9, 2016Revdex.comComplaint Department – CheapTickets.comRe: CheapTickets Case #: [redacted]Dear Revdex.com,Thank you for taking the time to contact CheapTickets regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns...

which have been brought to our attention. CheapTickets is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.CheapTickets is responding to the consumer complaint from [redacted]Revdex.com case number [redacted]) regarding a refund for a package reservation. We understand from the customers complaint she was unable to utilize her hotel reservation and as a result purchased to return home. On May 9, 2016, we contacted [redacted] to acknowledge receipt of the Revdex.com complaint but were but were unable to reach the consumer.Our records indicate on March 6, 2016 the customer booked a package reservation for three traveler using CheapTickets website. The customer purchased a 6 night hotel reservation at V[redacted] & Beach Resort, checking in on March 22, 2016, and checking out on March 28, 2016. The customers round trip flights were operated by [redacted] Airlines, departing from Cooinda to Puerto Vallarta on March 22, 2016, and returning on March 22, 2016.From the customers complaint we understand that she is requesting a full refund of her packages airfare, the new tickets purchased, and the cellphone roaming charges. CheapTickets serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers. Based on the hotel cancelation policy agreed upon when booking the reservation, “Cancellations or changes made after 11:59 PM local hotel time, Tuesday, March 08, 2016 are subject to a hotel fee equal to 2 night(s) plus taxes and fees. Cancellations or changes made after check-in are subject to a hotel fee equal to 100% of the total amount paid for the reservation.”Our records reflect that on March 30, 2016 a call was made into our customer service regarding the customers difficulty with checking in to her hotel reservation. Due to CheapTickets being a third party intermediary our agent reached out to the hotel to request a full refund of the customers reservation. Due to the system error the hotel agreed to authorize a full refund of the customers hotel reservation. A full refund of the hotel reservation totaling $1652.76, was processed on March 30, 2016. As [redacted] was operating carrier for the flights, we have to abide by their rules and regulations. Based on the fare rules, the ticket was non-refundable with a change penalty fee of $200 per passenger. Due to the ticket being canceled prior to the return flights departure the customer still has credit remaining for the return portion of the tickets and may contact our customer service at any time to utilize this credit. Due to the fare rules that were agreed to upon the booking of the reservation we are unable to authorize a refund of the full flight reservation along with the new tickets purchased.We sincerely regret that we are unable to offer a more satisfactory response or resolution to Ms. [redacted] concern. At CheapTickets we try as much as possible to provide not only excellent customer service but we also try to exceed what is expected of us. However we know that there are some instances when policies associated with the purchases made on our website cannot allow for a resolution that is more favorable to our customers. We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,Hayden [redacted]Tier 3 Customer Service

December 6, 2016Revdex.comComplaint Department – CheapTickets.comRe: CheapTickets Case #: O-[redacted]Dear Revdex.com,Thank you for taking the time to contact CheapTickets regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns...

which have been brought to our attention. CheapTickets is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.CheapTickets is responding to the consumer complaint from [redacted] R [redacted] (Revdex.com case number [redacted]) regarding a recent ticket. We understand from the customers complaint he is requesting a refund due his recent ticket being canceled.Our records indicate on November 29, 2016 the customer self-booked a one-way flight reservation on CheapTickets.com. The flight reservation was for one traveler and operated by [redacted], with flights departing from Bogotá, Colombia to Charlottetown, PE on November 29, 2016.Our records reflect that on November 29, 2016 the customers ticket was not able to be issued due to an complication processing the customer’s credit card. As we were unable to finalize the payment for the customers ticket, the flights were canceled. Due to this the authorization that was taken from the customers card should have been released.We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,[redacted]Tier 3 Customer Service

Complaint: [redacted]
I am rejecting this response because: i can provide Revdex.com with my proof of multiple emails with no response from cheap tickets.com I can also show the second attempt and screen shots of the process that shows there IS intact an issue with their online booking. Is there a way for me to submit the screen shots? 
Sincerely,
Corey [redacted]

Dear Ms. [redacted],   Thank you for your follow-up response, and I appreciate the opportunity to address your continued concerns. We certainly regret your continued disappointment and that you did not receive the email notification forwarded.  However, airline imposed schedule changes can occur at any time, and they are out of the control of CheapTickets.  We do suggest that all customers review their flight schedules at least 24 hours prior to departure, as your flights are available for check-in. Ms. [redacted], we certainly apologize for the disappointment, but we are unable to offer a refund of the ticket due to the inconveniences of the airline imposed schedule change.  Thank you again for the opportunity to address your concerns. Sincerely, Charlotte [redacted] CheapTickets Customer Relations Tell us why here...

May 6, 2018Revdex.comCheapTicketsComplaint DepartmentRe: CheapTickets Case #: [redacted]Dear Revdex.com,Thank you for taking the time to contact CheapTickets, Inc. regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns...

which have been brought to our attention.  CheapTickets, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.CheapTickets, Inc. is responding to the consumer complaint from Mr. Brian R [redacted] (Revdex.com case number 1[redacted]) regarding a flight issue. Our records reflect on April 19, 2018 the customer attempted to self-book a flight on Cheap Tickets.com and encountered issues.  In researching the case notes from our agents they verified the customer’s flight was not booking and there seemed to be an error occurring between Cheap Tickets system and Frontier Airlines which was not allowing the purchase to go thorugh.  This was causing several pending authorizations on the customer’s account.  Our agents advised the charges would drop off his account withing 3 to 5 business days.  As authorizations are placed by the bank and not Cheap Tickets, we cannot remove them.  The bank is the party that must remove pending authorizations.  We regret the inconvenience this matter caused our customer and to assist the customer our  case notes show that an agent booked the flight directly with Frontier Airlines for the customer and provided him with the following emailed confirmation that his flight was booked:Date:19 Apr 2018:04:46 PMFrom:[email protected]:[redacted]qualityconsultant@gmail....⇄ Email: Flight Reconfirm - Itin: [redacted] - Case ID : [R[redacted]]Hi Brian,It was a pleasure speaking with you today. Our ticketing department issued the tickets for your upcoming flight to Salt Lake City. Here is the information: Delta Flight #1873April 24, 2018Departure: Houston (IAH) at 6:43 PMArrival: Salt Lake City at 8:58 pmAirline Confirmation #[redacted]Ticket #: [redacted]Please let us know if you have any questions.Regards,Josh [redacted]Cheaptickets Corporate Customer Care An agent also offered to have the customer email a copy of the bank statement that the charges were actual charges and not pending authorizations and the agent would then conference in the customer and the customer’s bank to go through the charges, but the customer declined the offer.  If he is still showing charges for this matter that did not drop off, he is welcome to contact us again by phone or email a statement back to me through the Revdex.com for further research.As CheapTickets did book the flight for the customer, we feel we have met his request for his flight to be provided. We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,
[redacted]Tier 3 Corporate Customer Service

January 5, 2018 Revdex.com Chicago and Norther Illinois Complaint DepartmentRE:  Cheap Tickets Case O-[redacted]Dear Revdex.com, Thank you for taking the time to contact Cheap Tickets regarding an issue from our customer.  We appreciate the Revdex.com allowing...

us to address the comments and concerns which have been brought to our attention. Cheap Tickets is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Cheap Tickets is responding to the consumer complaint from Kimberly [redacted] (Revdex.com case number [redacted]) regarding a hotel reservation. We understand Kimberly [redacted] is asking for a refund of the hotel reservation.Our records show Kimberly [redacted] or an authorized person purchased itinerary [redacted] on December 5, 2017, on the CheapTickets.com Mobile Site, including a hotel and car reservation, with car insurance, at a total cost of $526.40. On December 5, 2017, the car rental reservation and the car insurance were canceled via the.CheapTickets.com Mobile Site. The amount of $144.17 was refunded. The only remaining item left on the itinerary was the hotel stay, for a Villa, 1 Bedroom, with the Sheraton Vistana Resort Villas, Lake Buena Vista / Orlando, for three nights, with check-in December 15, 2017, for $382.23.At the time of booking the hotels Cancelation and Change Policy for the room and rate selected were provided, and agreed to. The policy advised:The room type and rate selected are non-refundable. Should you change or cancel this reservation for any reason, your payment will not be refunded.We first received a call to request a refund on December 16, 2017. We were advised the stay couldn’t be used because a flight had been canceled due to bad weather. We were no longer able to cancel the reservation because the check-in date was passed. To assist Kimberly [redacted] we offered to reach out to the hotel to see if they would be able to allow a refund of the reservation. It is important to note however, that the Cancelation and Change policy doesn’t allow for refunds in the event of flight cancelations or inclement weather; and, we were requesting the hotel to allow the refund as a gesture of goodwill, not due to normal policy.On calling the hotel we were given an email address to make the goodwill refund request through. We received a response back by email advising that the hotel wouldn’t be able to offer the refund. They did additionally note they received a call on December 15, 2017, from Ms. [redacted] advising the flight was delayed but requesting the reservation be held.Based on the above, CheapTickets is unable to honor your refund request. Again, we thank you for allowing us the opportunity to address your concerns. If you have any other questions, please don’t hesitate to contact us. Sincerely,Denise [redacted]Corporate Customer Service

April 24, 2017Revdex.comComplaint Department – CheapTickets.comRe: CheapTickets.com Case #[redacted]Dear Revdex.com,Thank you for forwarding the Revdex.com consumer rebuttal from Nichole [redacted]. We regret to hear Ms. [redacted] did not accept our response and/or resolution offered.Our records indicate on March 12, 2017 the customer self-booked a package reservation for two travelers using CheapTickets’ website. The customer purchased a four night hotel reservation at Grand Bahia Principe Punta Cana - All Inclusive, checking in on March 16, 2017, and checking out on March 20, 2017. The customers round trip flights were operated by American Airlines, departing from Cleveland, OH to Punta Cana on March 16, 2017, and returning on March 20, 2017.As previously advised via CheapTickets.com the customer was advised that there was “Limited gourmet or à la carte dining” this means that the customer has limited dining at the restaurants on the property. Since, CheapTickets serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers. Due to this we are again unable to authorize a refund for the customers reservation.We thank you for allowing us to address this matter further. If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Hayden [redacted]Tier 3 Customer Service

Dear
[redacted]Thank you for your
follow-up response, and I appreciate the opportunity to address your continued
concerns.After reviewing
your account, I show the reservation pertaining to CheapTickets confirmation  number [redacted] was courtesy
cancelled on August 16, 2014 after being booked earlier on the same day.  The reservation was cancelled, and a refund
was processed to the credit card on file. The refund should post to the account
within 3 to 5 business days.   [redacted] thank
you again for the opportunity to address your concerns.  We do appreciate
your business, and hope we have a future opportunity to serve you.Sincerely,[redacted]CheapTickets
Customer RelationsChicago, IL

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me if they really make refund to my credit card.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I have communicated with them, I gave them all the details, they replied to the email I used to contact them.  This is indicative of their customer support "it's not our fault". This is their Support Response for Ticket Request #[redacted].  Their email contained a lot of gobbly-degook about why it wasn't their fault.
Sincerely,
Barbara [redacted]

May 8, 2017Revdex.comComplaint Department – CheapTicketsRe: CheapTickets Case #: [redacted]Dear Revdex.com,Thank you for taking the time to contact CheapTickets regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which...

have been brought to our attention. CheapTickets is disheartened the customer felt their concerns were not resolved adequately by our CheapTickets prior to seeking further actions from you. CheapTickets is responding to the consumer complaint from Charlotte Williams (Revdex.com case number [redacted]) regarding a flight reservation. We understand from the customers complaint she was unaware that she booked a two one-way flight reservation.Our records indicate that on March 30, 2017 the customer self-booked two one-way flight  reservations. Both the customer departure and return flights were operated by Alaska Airlines. The customers departure flights were scheduled to depart from Fresno, CA to Portland, OR on January 3, 2016. The customers return flights were scheduled to return from Portland, OR to Fresno, CA on January 7, 2016. The customer also purchased travel protection.We were able to fully review the customers screen-by-screen booking process that took place on March 30, 2017. On “Trip Summary” page prior to inputting the credit card details there was a section titled “Important Flight Information” below it stated, “Your flight is a combination of two one-way fares, each subject to its own rules and restrictions.” Furthermore, the customer was sent a confirmation email on March 30, 2017 at 7:58PM. At 8:46PM the same day the email was first opened. Within the email it states “Your roundtrip flight consists of two one-way fares which are subject to their own rules and restrictions. If one of your flights is changed or cancelled, it will not automatically change the other flight. You may incur a penalty fee for each flight for additional itinerary changes.”We sincerely regret that we are unable to offer a more satisfactory response or resolution to Ms. [redacted] concern. At CheapTickets we try as much as possible to provide not only excellent customer service but we also try to exceed what is expected of us. However we know that there are some instances when policies associated with the purchases made on our website cannot allow for a resolution that is more favorable to our customers. We are not trying to discharge ourselves from any responsibility; we only want to convey that we were able to provide Ms. [redacted] with the necessary information related to your flight purchase before our system asked you to complete the reservation online. Due to this we are unable to provide a full refund for the reservation/We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Hayden [redacted]Tier 3 Customer Service

Complaint: [redacted]
I am rejecting this response because:The flights were actually the same. The tickets was billed different because of the operator (the crew running the flight) were the same. It was "[redacted] 2312 operated by [redacted] AIRLINES" for example.  I would accept a partial refund given CheapTickets customer service was unable to provide customer service to meet my needs and the original booking was my error.
Sincerely,
Michael [redacted]

Dear Margaret,The
Revdex.com has shared your recent correspondence with Orbitz so
that we may assist you further. It is my understanding
that you are upset because when you arrived at Payless Rental Car; they did not
have the reservation you booked via CheapTickets available. I...

appreciate the
opportunity to review and respond to you. On behalf of CheapTickets, I
apologize for the disappointing experience and the frustration this caused you.After reviewing
your car rental reservation, I do not see any reason why they would not have
had your car available. When we sent your reservation to Payless’s system, they
returned to us confirmation number 00144781US0, so they certainly had
your booking in their reservation system.It seems
that they did not properly manage their inventory, and sold out of cars before
you arrived. While we are not placing blame, we are fully holding the rental
agency responsible for this error. This has been escalated, so this does not
happen in the future.Please
know when a car rental is made on our website; the reservation is not prepaid,
and the price quoted is for the base rate of the car plus the taxes and fees.
This is an estimated total. On your
behalf, I have contacted Payless, and they have advised if you see a charge
from them that you disagree with; you can call them directly to dispute. Their
phone number is 1-800-729-5377. Margaret,
I do see you are a loyalty member with a current balance of $0. In the
appreciation for your continued business and support, I have placed $50 in
CheapCash into your account. Our Loyalty program is meant to emphasize our
commitment to you, and we remain hopeful you will continue using Orbitz for
your travel planning needs. The
CheapCash is available for you to use immediately toward a prepaid qualifying hotel
booking.Margaret,
thank you for allowing me to review this with you. We appreciate your business,
and we hope to have an opportunity to serve you in the future.Sincerely, Jeanna
[redacted]CheapTickets
Customer RelationsChicago,
IL

I have done business with Cheap Tickets for many years. I have never been unsatisfied. I needed to book a motel for my husbands business travel so instead of going directly to the hotel I just booked it with Cheap Tickets and didn't give it another thought. My husbands travel plans changed and so I needed to cancel his motel reservation. This was atleast 3 days before the scheduled stay. The hotel said I could not cancel because it was booked through a 3rd party. Cheap tickets said it would cost me $189 to cancel. The room was $150+. It made no sense to pay them even more. I tried to work out a solution to avail. They said it's in the fine print. This is an ethical issue to me. The room sat empty that night because I was unable to cancel it because of Cheap Tickets. Not only am I out the money, someone else may have needed that room. It breaks my heart to have to change companys because I had things figured out with cheap tickets.

April 14, 2016Revdex.comComplaint Department – CheapTickets.comRe: CheapTickets Case #: O-115733Dear Revdex.com,Thank you for taking the time to contact CheapTickets regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns...

which have been brought to our attention. CheapTickets is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.CheapTickets is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a recent ticket. We understand from the customers complaint she was charged for a ticket that she was unable to purchase. On April 14, 2016, we contacted [redacted] to acknowledge receipt of the Revdex.com complaint and were advised that the charges sustained were released.If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Hayden [redacted]Tier 3 Customer Service

Complaint: [redacted]
I am rejecting this response because: I understand it was non refundable, but I still believe a portion should be refunded or provided in a voucher due to extenuating circumstances. 
Sincerely,
Krystal [redacted]