CheapTickets.com

Complaint: [redacted]
I am rejecting this response because:Though I received their [redacted] refund, the case is not only about the refund. When I contacted the customer service, different people talked different way. Before I booked the flight, I called in to consult the refund policy, the person told me "everything is refundable within 24 hours", and ensured me worry-free. However the second day when I was about to cancel it, I called in and the person told me the service fee should be charged upon cancellation. This behavior is cheating customers, and I don't know how many customers got cheated by this way. The refund should not be considered as a courtesy credit at all but just normal refund since nowhere in their website stated that "a non-refundable service fee applied, but only free cancellation within 24 hours!" so as informed by some of their customer reps. In addition, the person I talked in the second day was really rude. They cannot just process the refund without any apology, so I request them at least to give me a decent apology. And if no one is going to monitor their business seriously, there will be more people cheated by their grey tricks. No more victims please. 
Sincerely,
[redacted]

Complaint: [redacted]
 
I am rejecting this response because:
Sincerely,
Oluwabunmi [redacted]  Dear Sir, In response to your email, dated June 12th, 2017, with regards to my Complaint ID [redacted]. Cheap Tickets stated in their response that " we can confirm when Mr. [redacted] booked the reservation; the flight was charged and paid directly to the airline"I disagree with this claim, and hereby attached a scanned copy of my "PURCHASE RECEIPT" which was issued to me by Cheap Tickets, via my email on Saturday, July 11th, 2015.Cheap Tickets response of May 20th, 2017, stated in quote "Upon researching  the customer"s complaint, we were unable to find a flight itinerary related to the information stated in the complaint provided by Mr. [redacted]. Please provide the full itinerary number or other email address used to book the flight reservation for further research " In my response, dated May 23rd, 2017, I wrote, my quote " Cheap Tickets booking reference number : PBCTIX_206_768_2864, Lufthansa Record Locator : 8RNXJS and email address , [email protected] " this information are exactly the same information I stated in my original submitted complaint of May 5th, 2017. Once you key in this information into the system, it will automatically bring out all the information about the reservation, including the flight itinerary.The claim in Cheap Tickets first response of May, 20th, 2017, that they were unable to find the flight itinerary, with correct and same information for over 2 weeks, raises an eye brown about their sincerity. May 31st, 2017, Cheap Tickets stated in quote " we can confirm on Mr. [redacted] cancelled the reservation directly with the airline, therefore no refund was or could be processed by Cheap Tickets" " The customer was also advised several times by our customer service agents, the airline would need to be contacted directly in order to verify if any refund or future use credit was provided by the airline after the reservation was canceled" It also went further to say that I filed a dispute with credit card company. All the above claims by Cheap Tickets was already addressed in my response, dated June 2nd, 2017.SUMMARY:Therefore, from the above observations, it is obvious that Cheap Tickets's statements and the emails they sent to me are contradictory. In addition, Cheap Tickets had constantly attempted to manipulate the facts and offer misleading statements to cover up their shady deeds with me (as they have no doubt done to many other innocent victims that transact business with them). This raises questions about the Credibility and Integrity of Cheap Tickets. This practice is unethical in a civilized society and should not be condoned in USA. I have attached the scanned copy of the " PURCHASE RECEIPT" that was issued to me by Cheap Tickets, via my email, on Saturday, July 11th, 2015, to your email [email protected] Please see the attached scanned document.Thank so much for yous actions.Yours,Sincerely,Oluwabunmi [redacted].

January 04, 2018 Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Cheaptickets Case O-[redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com Consumer Rebuttal from Ms. Krystal [redacted]. Cheaptickets, Inc. is once again responding to the consumer complaint from Ms. [redacted]) regarding a refund request. We have once again reviewed all details pertaining to your case. The hotel may waive fees as they see fit, in this case they have denied any type of refund for the reservation. As you may know the hotel is within their right to keep the funds paid to them for the reservation. As previously stated, Cheaptickets.com serves as an independent agent for airlines, car rental companies, and hotels. We are unable to provide a refund for the hotel reservation. Cheaptickets has reviewed all of the customer’s concerns in an attempt to resolve the case to the customer’s satisfaction. We have once again determined no refund will be provided to Ms. [redacted]. At this time we have no other option than to ask the Revdex.com to close this case. We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Daniel [redacted] Tier 3 Customer Service

I recently booked a three night stay in Rome, Italy through cheap tickets.com at Star Hotels Michelangelo. I requested and paid for a "superior room with a balcony". When we arrived, we were assigned a standard room - no balcony. I provided a confirmation email to the front desk but they would not accept that as proof and insisted that I call my travel agent. It was a Sunday afternoon but cheap tickets.com was available to take my call. They quickly confirmed my room reservation, called the hotel desk directly and we were moved to another room. Cheap tickets.com did a great job taking care of this unfortunate experience. I would use them again and recommend their services. It's always a good idea to get all reservations in writing and keep contact numbers at your fingertips.

Dear Mr. [redacted], The Revdex.com has shared your recent correspondence pertaining to the delay in receiving your refund as advised on CheapTickets record locator [redacted].  I apologize for the delay, and appreciate the opportunity to review your account and respond to...

your concerns. Upon reviewing your account, I do see where you were advised that the ticket was refundable minus a $115.00 USD penalty fee, which was agreed to on [redacted] 19, 2015.  As CheapTickets does not hold the funds for the ticket reserved; the refund request was processed; however, it was not completed before your tickets expiration date of November 30, 2015.   Mr. [redacted], please know that I have processed your refund as previously advised in the amount of $558.47 USD back to the original [redacted] ending in 4882.  Please allow 3 to 5 business days for the refund to process. We apologize for the delay, and for any inconvenience this has caused.  Thank you again for the opportunity to address your concerns. We appreciate your business, and we hope you will provide us with a future opportunity to serve you with your travel planning needs.  Sincerely,  Charlotte [redacted]CheapTickets Customer Relations

May 31, 2016Revdex.comComplaint Department – CheapTickets.comRe: CheapTickets Case #: O-[redacted]Dear Revdex.com,Thank you for taking the time to contact CheapTickets regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns...

which have been brought to our attention. CheapTickets is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.CheapTickets is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a recent ticket. We understand from the customers complaint she is requesting a refund for one of the tickets due to extenuating circumstances.Our records indicate on April 5, 2016 the customer self-booked four one way tickets on CheapTickets.com for two travelers. The customers outbound flight was operated by [redacted] Airways, with flights departing from Philadelphia, PA to San Francisco, CA on May 24, 2016. The customer return flights were operated by [redacted] Airlines, with flights departing from San Francisco, CA and returning to Philadelphia, PA on May 31, 2016.CheapTickets serves as a third party intermediary with travel providers such as hotels, car rental agencies and airl[redacted] and is subject to the rules and restrictions of those providers. Based on the fare rules the customer agreed to at the time of booking, the tickets issued by [redacted]  were non-refundable with a change penalty fee of $135 per passenger would be charged. In addition, the customer would be responsible for any difference in fare. In regards to the tickets issued by [redacted] Airl[redacted] this Airline is known as a low cost carrier. Due to this only the airline can made changes/cancelations to these flights.We can confirm on May 16, 2016, the customer contacted CheapTickets to cancel and request a refund for the ticket for [redacted]. The agent was able to successfully cancel the customers ticket. As [redacted] Airways was the merchant of record and the company that receives the funds for the flight reservation, we have to abide by their rules and regulations. On May 16, 2016 the assisting agent contacted [redacted] Airways and was advised that even though the customer is unable to receive a refund for this ticket they are able to utilize the credit for this ticket with no change penalty fee.As of May 31, 2016 CheapTickets again contacted [redacted] Airways to request a refund for the customers ticket due to the extenuating circumstances. We were advised that due to the non-refundable fare that was purchased they are unable to process a full refund for the ticket for [redacted]. They did advise though that if [redacted] is unable to utilize the credit they will allow another individual utilize this tickets credit and still waive the change penalty fee. [redacted] states that Ms. [redacted] must book travel with this credit by April 4, 2016.Once Ms. [redacted] is ready to utilize this fight credit, she must contact [redacted] or CheapTickets directly; she can reference case number O-[redacted]. Our agents are available to assist 24 hours a day, seven days a week at 1-[redacted]. Please provide our agents the information below to expedite the utilization of [redacted] credit.Ticket Number: [redacted]CheapTickets Record Locator: [redacted]If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,[redacted]Tier 3 Customer Service

Dear [redacted], The Revdex.com has shared your recent correspondence pertaining to your Best Price Guarantee claim on your package under CheapTickets locator PBCTIX8839526714 not yet being approved.  On behalf of CheapTickets, I apologize for the delay, and appreciate the...

opportunity to review your account and respond to your concerns. Upon reviewing your account, I do show that in December there were issues with you being able to access the Best Price Guarantee form to submit your claim.  Please know that I was able to locate your email requests along with the screenshots of the lower price found.  [redacted], I do show that the lower fare found on [redacted] was at a rate of $2148.22, and the package reserved via CheapTickets was at a rate of $2396.70, so I have processed a refund in the amount of $248.48 back to the Visa card used to confirm the booking.  Please allow 3 to 5 business days for the refund to process.  Also, I have added the $50 in CheapCash to your account as well, and these are available for your review. [redacted], we apologize again for any inconvenience this has caused.  We do appreciate your business, and hope that we have a future opportunity to serve you. Sincerely, Charlotte [redacted] CheapTickets Customer Relations Tell us why here...

Complaint: [redacted]
I am rejecting this response because:I demand that the insurance policy remain fully in effect, unless and until the Cardholder authorizes its cancellation. I also demand that the credit charge be immediately refunded as the Cardholder did not authorize this charge transaction to be made. CheapTickets.com is clearly making a desperate grab for revenue they have not earned. AKA, Theft. Buyer Beware...I wonder how many more of their clients have had money stolen from them and if an enterprising attorney would like to know about it. 
Sincerely,
[redacted]

Dear [redacted] The Revdex.com
has shared your recent correspondence with CheapTickets so that we may assist
you further. It is my understanding that you are upset with the issues you
experienced with your seat assignments. I appreciate the opportunity to review
your account, and respond...

to your concerns. On behalf of CheapTickets, I
sincerely apologize for the disappointing experience, and the inconvenience
this has caused. Please know when booking a
reservation via the CheapTickets website, all seats are only on request. We
must receive confirmation from the airlines stating seats are confirmed or
under airport control. When we receive confirmation that seats are under
airport control; this means the airline will provide the seat assignments at
the gate prior to the departure. They will do their best to
accommodate all passengers together, but it always best to arrive a little
earlier, because there are more seats that will open up on the day of travel.
If you have special needs, it is always best to check with the airline directly
so that they may accommodate these needs. Also, some airlines will have seats
that can be purchased. Seat assignments are ultimately the decision of the
airline. Linda, we value you as a
customer, and as a gesture of goodwill, CheapTickets has issued you a $50 USD
future travel voucher to use on your next CheapTickets.com prepaid booking. Our
voucher is meant to emphasize our commitment to you, and we remain hopeful you
will continue using CheapTickets for your travel planning needs. Here are the instructions for
the future travel voucher:                  When
you make your next booking on CheapTickets.com, please forward a copy of the CheapTickets
Travel Document e-mail to us at travelvoucher[redacted].
Please reference case number [redacted] and my letter offering the $50 future
travel voucher in your request. CheapTickets will then issue a credit to the
card used for the new booking. This offer is valid for one year from the date
of this letter, until November 16, 2016.Linda,
thank you for allowing me to review this with you. We appreciate your business,
and we hope to have an opportunity to serve you in the future with your travel
planning needs.Sincerely, [redacted]CheapTickets Customer
Relations Chicago, IL

December 05, 2017 Revdex.com Cheaptickets – Alaska, Oregon & Western Washington Complaint Department Re: Cheaptickets Case #: O-[redacted] Dear Revdex.com, Thank you for taking the time to contact Cheaptickets regarding an issue from our customer. We appreciate the Revdex.com...

allowing us to address the comments and concerns which have been brought to our attention. Cheaptickets is disheartened the customer felt their concerns were not resolved adequately by our com[redacted] prior to seeking further actions from you. Cheaptickets is responding to the consumer complaint from Satyabrata [redacted] (Revdex.com complaint #[redacted]) regarding a car rental complaint. Our records show on November 21, 2017, Mr. [redacted] booked a Cheaptickets.com car rental reservation over the phone. The car rental reservation was made for pick up on November 21st and return on November 24, 2017. We understand from Mr. [redacted]’s complaint, when he arrived to the car rental location he was denied the vehicle. Cheaptickets contacted the car rental com[redacted] regarding the issue but they advised the rental would not be possible and could not provide credit for a rental that was not yet paid. Only as a courtesy the Cheaptickets agent provided a Cheaptickets coupon which is valid for a stand-alone hotel booking only. Mr. [redacted] is requesting Cheaptickets for a different form of compensation. Cheaptickets’s goal is to provide an exceptional customer experience. We do regret any inconvenience he has encountered in resolving this matter. We appreciate the time Mr. [redacted] took to provide Orbitz.com with the comments regarding compensation and we have passed your information onto our management team for review. We do regret any inconvenience Mr. [redacted] encountered in resolving this matter. However, Cheaptickets will not be able to exchange the coupon already provided. This has been documented on the customer’s Cheaptickets account. As Cheaptickets previously provided the compensation given and accepted Mr. [redacted]’s feedback we consider this matter closed. We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Daniel [redacted] Tier 3 Customer Service

November 30, 2016Revdex.comComplaint Department – CheapTicketsRe: CheapTickets Case #: O-[redacted]Dear Revdex.com,Thank you for taking the time to contact CheapTickets regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns...

which have been brought to our attention. CheapTickets is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. CheapTickets is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a package reservation. We understand from Ms. [redacted]’ complaint she is requesting a refund of her flight reservation due to purchasing insurance.Our records indicate on October 10, 2016 the customer self-booked a package reservation for four travelers using CheapTickets website. The customer purchased a two night hotel reservation at [redacted], checking in on February 17, 2017 and checking out on February 19, 2017. The customers round trip flights were operated by [redacted] Airlines, departing from Denver, CO to [redacted] on February 16, 2017, and returning on February 19, 2017. This package was insured under CheapTickets Vacation Waiver.CheapTickets serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers. Based on the fare rules the customer agreed to at the time of booking, the tickets were non-refundable. When rebooking the reservations achange penalty fee would be charged per passenger. In addition, the customer would be responsible for any difference in fare.We have confirmed that on November 16, 2016 the customer contacted CheapTickets and received assistance canceling her hotel and flight reservation. Due to the customers package being covered by an CheapTickets Vacation Waiver the customer was refunded $393.90 for her hotel reservation. Per the terms and conditions of the customers CheapTickets Vacation Waiver below. Ms. [redacted] also received airline credit for the canceled flight reservation. When the customer chooses to utilize this credit she will be reimbursed the change fee charged by the [redacted] Airlines. Per the terms and conditions of the customers Vacation Waiver:• First, contact Customer Service at 1-[redacted] to change or cancel your flight.  The airline will refund your flight in the form of travel credits with that airline.  You may then use those credits to purchase a new ticket on that airline.  When you redeem those travel credits through [customer service] the airline will apply a change or cancellation fee in accordance with its redemption policy. • We will refund you an amount equal to the change or cancellation fee charged by the airline at the time of redemption.  You will then be charged the full price of a new ticket on that airline, less the amount of any travel credits remaining in your account. • Note that the full price of the new ticket may be greater than the price of your original flight.We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,[redacted]Corporate Customer Service

September 13, 2017Revdex.comComplaint DepartmentRe: CheapTickets #: O-144148Dear Revdex.com,Thank you for taking the time to contact Cheap Tickets regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have...

been brought to our attention. Cheap Tickets is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Cheap Tickets is responding to the consumer complaint from Yifei [redacted] (Revdex.com case number 12350935) regarding a flight credit. We understand Mr/Ms [redacted] is seeking a refund for a flight booking in April of 2013.We researched this matter further and our records show a flight was booked with Delta Airlines in the amount of $381.89 on April 26, 2013. The customer called to cancel the reservation on April 29, 2013 12:56pm CDT and the agent documented the customer was advised that a credit would be held for 1 year minus $150.00 rebooking fee, plus a $75.00 agency fee. The customer agreed to cancel after being advised of these terms and conditions. Based on Delta’s policy the credit has since expired and the ticket has no value.The actual cost of the airline ticket was charged by the carrier directly, in this case Delta Airways, not Cheap Tickets. Cheaptickets.com serves as a third party agency for travel providers such as hotels, car rental agencies, and airlines; as such we must abide by and enforce the terms and conditions set forth by our partners. We act only as an agent for their product and do not have the authority to override or to change their policies.  While we understand the customer’s concerns we are unable to honor a refund.We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,Kiki [redacted]Corporate Customer Service

June 13, 2016Revdex.comComplaint Department – CheapTickets.comRe: CheapTickets Case #: O-[redacted]Dear Revdex.com,Thank you for taking the time to contact CheapTickets regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns...

which have been brought to our attention. CheapTickets is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.CheapTickets is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a recent ticket. We understand from the customers complaint he is unhappy about the reservation that was purchased.Our records indicate on May 7, 2016 the customer self-booked two round trip flight reservation on CheapTickets.com. The flight reservation was for two travelers and operated by Island Air, with flights departing from Honolulu, HI to Kahului, HI on January 3, 2016 and returning on January 9, 2016.After further review of the customers step-by-step booking process we are able to confirm that the customers confirmation email displayed the customers flights as departing on January 3, 2016 and returning on January 9, 2016. Furthermore we are able to verify that the customer received and opened the confirmation email on May 7, 2016 at 4:19 am. As a courtesy, CheapTickets offers our customers the ability to cancel their flight reservations within 24 hours of purchase with no cancelation fee and receive a full refund.Our records indicate the first call from the customer was on May 25, 2016. As there was no error made by CheapTickets, CheapTickets is unable to honor Ms. [redacted]’s request for any further compensation.We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,[redacted]Tier 3 Customer Service

Revdex.comCheapTickets.comComplaint DepartmentRe: CheapTickets.com Case #: S-[redacted]Dear Revdex.com,Thank you for taking the time to contact CheapTickets.com regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns...

which have been brought to our attention.  CheapTickets.com is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.CheapTickets.com is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding flight reservations. We understand the customer is requesting a refund for the $[redacted] booking fee. Our records indicate on March 1, 2016, the customer booked flight reservations – itinerary [redacted] –using the self-service tool on the CheapTickets website. Travel was on [redacted] Airlines, departing March 4, 2016, from Houston, Texas to Newark, New Jersey, returning March 7, 2016, for one passenger.Upon further research, we were able to confirm that the customer contacted CheapTickets on March 2, 2016; the customer contacted CheapTickets to cancel their flight reservations within the 24 hour free cancellation period. At that time assisting representative cancelled the customer’s flight reservations, and the amount of $[redacted] collected [redacted] Airlines was returned to the customer’s credit card at that time. The customer was advised the booking fee of $[redacted] was a non-refundable booking fee.On March 9, 2016, CheapTickets processed a refund in the amount of $[redacted] back to the customer’s original form of payment as a courtesy. The amount of time it takes to receive the refund depends how quickly the customer’s credit card company takes to process refunds.We hope that with the information provided, we have addressed all of the customer’s concerns and look forward to assisting her further with her future travel needs.If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely, Nicole [redacted]Tier 3 Customer Service

September 1, 2016Revdex.comComplaint Department – CheapTickets.comRe: CheapTickets Case #: O-[redacted]Dear Revdex.com,Thank you for taking the time to contact CheapTickets regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and...

concerns which have been brought to our attention. CheapTickets is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.CheapTickets is responding to the consumer complaint from Ryan [redacted] (Revdex.com case number 11674996) regarding a recent ticket. We understand from the customers complaint they are requesting the refund for their package reservation.Our records indicate on July 28, 2016 the customer self-booked a package reservation for four travelers using CheapTickets website. The customer purchased a ten night hotel reservation at Grand President Bangkok, checking in on October 21, 2016, and checking out on October 31, 2016. The customers round trip flights were operated by [redacted], departing from Charlotte, NC to Bangkok on October 20, 2016, and returning on October 30, 2016. This package was insured under CheapTickets Vacation Waiver.As the customers package was not canceled we contacted Mr. [redacted] on September 1, 2016. Per our customer with the customer he requested CheapTickets to cancel his package. On September 1, 2016 a total refund amounting to $1310.96 was processed to the original form of payment. The amount of time it takes the customer to receive depends on the airlines and the customers banking institution.We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,Hayden [redacted]Tier 3 Customer Service

May 27, 2016Revdex.comComplaint Department – CheapTickets.comRe: CheapTickets Case #: [redacted]Dear Revdex.com,Thank you for taking the time to contact CheapTickets regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns...

which have been brought to our attention. CheapTickets is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.CheapTickets is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a recent ticket. We understand from the customers complaint he is requesting a refund for a canceled flight reservation.Our records indicate on March 30, 2016 the customer self-booked a round trip flight reservation using CheapTickets.com for two travelers. The flight reservation was operated by [redacted], with flights departing on July 16, 2016 from Minneapolis, MN to Beijing and returning to August 3, 2016.In order for CheapTickets to offer the discounted prices on our website we purchase hotel rooms, cars, airline seats, ect. in bulk, a minimum of one year in advance at a contracted rate. This allows CheapTickets to serve as a third party intermediary with travel providers and is subject to the rules and restrictions of those providers. In regards to changing or canceling our products customers must contact the third party agency that the product was purchased from so we are able to abide by the cancelation rules and restrictions that were agreed to a year in advance.We are able to confirm that the customer canceled his flights online with [redacted] within 24 hours of booking. Due to the type of third party agency tickets that the customer purchased the tickets were only eligible for the 24 hour courtesy cancelation though the booking agency.Our records reflect the customers first call into customer service being made on April 13, 2016. At that time the customer was not eligible for a full refund of the reservation under the 24 hour courtesy cancelation policy. At this time we are unable to offer Mr. [redacted] a refund for his reservation. We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,Hayden [redacted]Tier 3 Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The other email used to book it should be under [redacted]@gmail.com. 
Sincerely,
Sabrina [redacted]

Dear Mr. [redacted],
 
size="3" face="Times New Roman"> The Revdex.com has shared your recent correspondence pertaining to the denial of your Best Price Guarantee claim. On behalf of CheapTickets, we apologize for your disappointing experience, and appreciate the opportunity to review your account and respond to your concerns.
 
At CheapTickets, we do offer a Best Price Guarantee program to our customers to help ensure that you are receiving the lowest price available.  If a lower fare is found, all claims must be submitted via our website directly based on the terms and conditions. As with any promotion, there are terms and conditions that must be met.   The time limit available for your specific booking is listed on the Best Price Guarantee page, and under the terms and conditions.  Below is the information provided via our website.
 
You get the lowest possible rate - we guarantee it
You come to CheapTickets for the best prices, and we make sure you get them with our Best Price Guarantee. Book with CheapTickets, and if you end up finding your flight, vacation package, car rental or cruise cheaper on our site or another site within 24 hours, we'll refund you the difference. For vacation packages you have up until 48 hours after booking and for Hotel we go even further and accept claims up to 48 hours before check in!
 
Terms and Conditions
1.    Best Price Guarantee.In the unlikely event that you find a lower rate on a standalone flight, car or cruise on CheapTickets.com or on another U.S.-based website within 24 hours of booking with CheapTickets.com, we will credit or refund to you the difference in price. For Flight + Hotel booked together, you can claim up to 48 hours after booking. In addition, if you are a member of the CheapCash program we will give you $50 in CheapCash. To join CheapCash,click here. This Best Price Guarantee is subject to the terms and conditions listed below.
 
Mr. [redacted], upon reviewing your account, I do show that your package booking was confirmed on February 8, 2016, but your Best Price Guarantee claim was not submitted until March 7, 2016, which would not qualify.  We certainly regret your disappoint, but we are unable to grant your package refund request or the Best Price Guarantee claim.  Thank you again for the opportunity to address your concerns.
 
Sincerely,
 
Charlotte [redacted]
CheapTickets Customer Relations

April 18, 2016Revdex.comComplaint Department – CheapTickets.comRe: CheapTickets Case #: [redacted]Dear Revdex.com,Thank you for taking the time to contact CheapTickets regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns...

which have been brought to our attention. CheapTickets is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.CheapTickets is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] regarding a recent ticket. We understand from the customers complaint she was charged for a ticket that she was unable to purchase. On April 18, 2016, we contacted [redacted] to acknowledge receipt of the Revdex.com complaint.Our records indicate on February 27, 2016 the customer self-booked a round trip flight reservation on CheapTickets.com. The flight reservation was for one traveler and operated by [redacted], with flights departing from Milwaukee, WI to Dallas, TX on March 31, 2016 and returning on April 5, 2016. The customer also purchased “Cheap Tickets Flight Protection Basic”.From the customers complaint we understand that she is requesting a full refund of her unutilized ticket. [redacted] serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers. Based on the fare rules the customer agreed to at the time of booking, the tickets were non-refundable with a change penalty fee of $200 per passenger would be charged. In addition, the customer would be responsible for any difference in fare. Ms. [redacted] flight credit validity states, that travel must commence within one year from the original ticketing date of February 27, 2016.If the customer us seeking a full refund we suggest she reach out [redacted] to submit a claim. [redacted] is our administrator for assistance and can be reached by calling 1-800-453-4090.We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,Hayden [redacted]Tier 3 Customer Service

August 14, 2017   Revdex.com Chicago, Illinois   Complaint Department Re: CheapTickets Case #: O-[redacted]   Dear Revdex.com,     Thank you for taking the time to contact CheapTickets regarding an issue from our customer.  We appreciate the Revdex.com...

allowing us to address the comments and concerns which have been brought to our attention.  CheapTickets is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.   CheapTickets is responding to the consumer complaint from Ana [redacted] (Revdex.com case number [redacted]) regarding a flight reservation.  We understand Mr. [redacted] is requesting a refund. On August 8, 2017, we received receipt of the Revdex.com complaint.   Our records reflect on April 6, 2017, the customer self-booked a flight reservation for Victor [redacted], Sandra [redacted], Fernando [redacted], Fernanda [redacted] and Emiliano [redacted]. Travel was on [redacted] Airlines, departing April 7, 2017, from San Francisco, California to Bucaramanga, Colombia with American Airlines/[redacted] Airlines; and returning on April 18, 2017, from Bucaramanga, Colombia to San Francisco, California, via itinerary number [redacted]. The customer is stating that they were charged for the flight; however the customer requested the flight to be canceled.       Upon further researching this matter, we can confirm on April 16, 2017, the customer contacted CheapTickets advising that they missed the flight. The customer advised that they did not received the email confirmation confirming that the flight was booked. The customer requested a refund.   CheapTickets contacted [redacted] Airlines, who advised that the customer was tagged as a no-show and that the tickets have no value.   In reviewing the account, the emailed confirmation that was sent to the customer on April 6, 2017, the confirmation advised the customer that the tickets were not yet confirmed and that may take up to 24 hours. There was a link that was provided to the customer on the confirmation for the customer to review the status of the tickets; which disclosed that the tickets were booked and ticketed.   We have no record the customer contacted CheapTickets to cancel the reservation within the timeframe.  The flight reservation cancellation timeframe with CheapTickets is within 24-hours after the booking.   CheapTickets serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providers. [redacted] Airlines was the operating carrier and merchant of record (the entity that received the funds and the company that charged the credit card) on this itinerary and not CheapTickets. We must adhere to the airline’s policies.   Furthermore, at the time of the booking, the customer did agree to CheapTickets Terms of Use. Our Terms of Use explicitly provides:   SUPPLIER RULES AND RESTRICTIONS Additional terms and conditions will apply to your reservation and purchase of travel—related goods and services that you select. Please read these additional terms and conditions carefully. In particular, if you have purchased an airfare, please ensure you read the full terms and conditions of carriage issued by the Supplier, which can be found on the Supplier’s website. You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability and use of fares, products, or services. Airfare is only guaranteed once the purchase has been completed and the tickets have been issued. Airlines and other travel suppliers may change their prices without notice. We reserve the right to cancel your booking if full payment is not received in a timely fashion.   You understand that any violation of any such supplier's rules and restrictions may result in cancellation of your reservation(s), in your being denied access to the applicable travel product or services, in your forfeiting any monies paid for such reservation(s), and/or in our debiting your account for any costs we incur as a result of such violation.   Based on the above, CheapTickets is unable to honor the refund request.   We thank you for allowing us the opportunity to address the issues that were brought to our attention.    Sincerely,   Delia [redacted] Corporate Customer Service