Chelsea Inn

Initial Business Response /* (1000, 5, 2015/04/14) */
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the store manager *** *** for handlingThe following information was provided as the resolution details
Was
the customer contacted? If so, in what form? (i.eemail, phone or letter) Customer contacted by phone but did not respondCustomer contacted by email by store manager *** *** and responded
Was the customer satisfied? Yes
Was compensation provided? (if gift card, the gift card number and amount) Manager is processing payment at store level$31, no gift card
What actions were taken to prevent reoccurrence? Manager *** and RXM addressed correct verbiage with entire teamThis included most flu shots are covered at a $copay, if your insurance does not cover it, you will be billed at a later date
If you have any questions please do not hesitate to contact me
Thank you,
*** **
Consumer Relations Specialist
*** *** *** *** *** ***
*** ** XXXXX
Fax: XXX-XXX-XXXX

Initial Business Response /* (1000, 10, 2015/01/13) */
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the Walgreens.com Issue Resolver Team for handlingThe following information was provided as the resolution
details
The customer was spoken to on 1/10/and he was not happy and very upset that we will not be honoring the sales pricesThe Issue Resolver Team did advise the customer that we would still honor the promotional code that he was using
The customer stated that he was not happy since we cannot resolve the issue to his satisfaction and disconnected the call
If you have any questions please do not hesitate to contact me
Thank you,
*** *
Consumer Relations Specialist
*** *** *** *** *** ***
*** ** XXXXX
Fax: XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 12, 2015/01/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Walgreens call me stating they were not going to honor the price stated on the Walgreens websiteMeaning they don't care about their customersNothing else to say.thanks Revdex.com company like Walgreens shouldn't be in business

Initial Business Response /* (1000, 6, 2014/11/07) */
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the Issue *** *** for handlingThe following information was provided as the resolution details
Customer's
complaint is they were double charged on order XXXXXXXXXX from 8-31-According to the notes on the order our Payments and Risk team confirmed only one charge and advised the customer check with ***I called and left a message for the customer to call me back so ** could discuss this further
Thanks,
Be Well
***
Issue Resolver
If you have any questions please do not hesitate to contact me
Thank you,
***
Consumer Relations Specialist
***
Fax: XXX-XXX-XXXX

Initial Business Response /* (1000, 5, 2015/01/12) */
Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to [redacted] for handling. The following information was provided as the resolution details.
I have called the customer,...

left a message requesting a call back. I have also emailed the customer requesting a call back.

Copy of the email I sent the customer.


This email is in reference to a notification that we received in regards to your cancelled Walgreens.com orders.

Noted on Walgreens.com Terms and Conditions, section Note about Pricing "Walgreens makes every effort to provide accurate information about products and their pricing on the Services. However, pricing and/or typographical mistakes may, on rare occasions, appear on these Services. For this reason, Walgreens cannot guarantee the price of an item until after you have ordered it. In the event an item appears with an incorrect price or with inaccurate product information, Walgreens reserves the right to cancel any orders for the item. If an order you placed is cancelled due to mispricing, Walgreens will notify you of the cancellation. Prices and availability are subject to change without notice.

I do apologize for any inconvenience this matter has cased.

I will be more than happy to offer you a $50 Walgreens Gift due to the inconvenience.
If you have any questions please do not hesitate to contact me.
Thank you,
[redacted]
Consumer Relations Specialist
[redacted]
[redacted] XXXXX
Fax: XXX-XXX-XXXX

Initial Business Response /* (1000, 5, 2015/04/17) */
Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Community Leader [redacted] for handling. The following information was provided as the resolution details....


This is the email I sent to the customer.

Good Afternoon Ms. [redacted],

I've been unsuccessful in my attempt to reach you by phone. I wanted to formally apologize for the poor experience that you received at our location at [redacted] & [redacted] We value your business and your time as we do all of our customers. I want to assure that I've discussed this matter with the Store Manager of this location so this type of service is avoided in the future. If you would still like to discuss this matter please feel free to reach me using the contact information below. Again, I apologize and do hope that you will give us another opportunity to build your trust.

Sincerely,

[redacted]
Community Leader 1051
[redacted] XXXXX
[redacted]@walgreens.com

"Don't judge each day by the harvest you reap, but by the seeds that you plant." - [redacted]
If you have any questions please do not hesitate to contact me.
Thank you,
[redacted]
Consumer Relations Specialist
[redacted]
[redacted] XXXXX
Fax: XXX-XXX-XXXX

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Service Recovery department for handling. The following information was provided as the resolution details.
On 10/29/15 [redacted] in our Service Recovery department...

contacted the customer. The customer will be issued a $28.00 refund for the cost of the procedure.
If you have any questions please do not hesitate to contact me.
Thank you.
[redacted]
Consumer Relations Executive Representative
[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Samaria [redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Store Manager, Van Newell for handling. The following information was provided as the resolution details.   I watched the video and there was no card swap during the...

transaction. There is nothing further that can be done because it was not a card swap at the store and the cards the customer has does not match the receipt.  The customer could not provide the matching receipt.    If you have any questions please do not hesitate to contact me.   Thank you,   Kimberly H. Corporate Consumer Relations 200 Wilmot Rd Deerfield, IL 60015 Fax: 256-389-3763

Initial Business Response /* (1000, 10, 2015/03/20) */
Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Balance Reward Escalation Team for handling. The following information was provided as the resolution details.
...


** apologize for the inconvenience. Your Plan ID group does not edit out group numbers as of 11/12/2014, which then automatically flags a Rx of that plan to be government funded. Walgreens must abide by federal law regarding incentives on a flagged government funded Rx. Please keep in mind you still have opportunities to earn points on non-Rx purchases. As a one-time courtesy, Walgreens has added 25,000 points to your account for being a loyal customer.


If you have any questions please do not hesitate to contact me.
Thank you,
[redacted]
Consumer Relations Specialist
[redacted]
[redacted] IL XXXXX
Fax: XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 12, 2015/03/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't understand how a federal law would require my medical insurance to be labeled as government insurance when it is not.

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the district manager for handling. The following information was provided as the resolution details. Assistant store manager, [redacted], refunded the customer $225 today,...

4/24/17. Customer is satisfied. If you have any questions please do not hesitate to contact me. Thank you, [redacted] N. Corporate Consumer Relations200 Wilmot RdDeerfield, IL 60015Fax: 256-[redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the HAR billing and collections department for handling. The following information was provided as the resolution details. 1. Date resolved: N/A2. Who resolved: N/A3. How...

resolved: Customer made payment on account and collection agency has been notified to remove debt from credit report. Customer is unsatisfied that we will not reimburse her the $200 it will cost to re-run their credit score for a mortgage loan. I provided the Consumer relations email address and phone number.4. Customer satisfaction: Poor5. Compensation given: N/AIf you have any questions please do not hesitate to contact me.Teza *.Consumer Relations Executive RepresentativeFax: 256-389-3763

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11028893, and find that this resolution is satisfactory to me.
Sincerely,
James [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/07/20) */
Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Manager
Pharmacy and Retail Operations Ronda Lowe for handling. The following information was provided as...

the resolution details.
1. Was the customer contacted? If so, in what form? (i.e. email, phone or letter)
Yes, called the patient.

2. Was the customer satisfied?

Yes.
3. Was compensation provided? (if gift card, the gift card number and amount)

$25 gift card [redacted]
4. What actions were taken to prevent reoccurrence?

The actions of the pharmacy staff are not acceptable. The staff member who first encountered the patient about a missing faxed script should have proactively offered to have the pharmacist call the doctor's office to retrieve the missing script.

** also proactively call patients when their RX item is OOS; however, in this case - the patient was registered as a new patient in our system (he had not filled any scripts at any Walgreens in the past 15 months) and ** did not have access to his phone number nor email. ** also will find the nearest Walgreens that has the item in stock and offer to transfer the prescription to that Walgreens.

I ** will review with all staff to ALWAYS OFFER SOLUTIONS (ECC!) to patients who have a pharmacy issue. Script not received = call the doctor for the script. OOS = inform the patient and offer to find the nearest Walgreens that has the product in stock today.
If you have any questions please do not hesitate to contact me.
Thank you,
[redacted]
Consumer Relations Specialist
[redacted]
Fax: XXX-XXX-XXXX

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to our Legal Team for handling. The following information was provided as the resolution details.Walgreens cares very much for our customers and our communities. Such a commitment...

has been demonstrated time and again by our outstanding customer service, our commitment to supporting the communities we serve, and our dedication to offering consumers beneficial promotions on products they use every day. Walgreen Co. has not knowingly or willfully engaged in any deceptive behavior regarding the advertisement of promotions and discounts at our retail locations. The Company expends significant time and resources to ensure that all advertising, including shelf tags, are clear, conspicuous and compliant with US and state regulatory requirements. While Walgreen Co. does not agree with the allegations made by Mr. Vandyne, we do sincerely regret his displeasure and hope to better serve him in the future.If you have any questions please do not hesitate to contact me.Thank you,[redacted] Consumer Relations Executive Representative [redacted]
[redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Manager for handling. The following information was provided as the resolution details.  Summarize the resolution addressing these questions:1. Date...

resolved: 01/13/20172. Who resolved: [redacted] H - IT Resolution Manager3. How resolved:   IT has removed any email address that was associated with this patient.4. Customer satisfaction:  Unknown5. Compensation given:  NoneIf you have any questions please do not hesitate to contact me. Thank you, [redacted] H. Executive Response Specialist[redacted]

Thank you for contacting our company in regards to this complaint. Unfortunately our Consumer Relations department did not receive enough information from your email to respond appropriately.   Consumer Relations has made several attempts to reach out the customer to gather more information to...

assist. Regretfully, we have been unable to make contact with the customer via email or telephone.   In order to assist, we will need images of the front and back of the gift card and a copy of the original purchase receipt. This information can be faxed to [redacted] or emailed to epc.[redacted]@walgreens.com. Please be sure to reference Case #[redacted] on all documentation sent in.   If you have any questions please do not hesitate to contact me.   Thank you,   [redacted] 200 Wilmot Road Deerfield, IL 60015 Fax:[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11680988, and find that this resolution is satisfactory to me.
Sincerely,
April [redacted]

Initial Business Response /* (1000, 5, 2015/07/07) */
Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has determined that we did not receive enough information for handling. The following information was provided as the resolution details....


Dear Mr. [redacted]
We apologize for any inconvenience this may have caused. We would like to investigate and provide a proper resolution to these claims. Please provide the store location in question so that we may be able to assist. We will need this information to have the correct District contact you.
If you have any questions please do not hesitate to contact me.
Thank you,
Kelly H.
Consumer Relations Specialist
1419 Lake Cook Rd. MS# L390
Deerfield IL 60015
Fax: 847-964-8531
Initial Consumer Rebuttal /* (3000, 7, 2015/07/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This issue primarily had to do with the online system digital coupon not working at multiple stores. The error is first with with Walgreens overcharging. Secondary with the stores not being able to enter their coupons from their own online system.
Final Business Response /* (4000, 9, 2015/07/13) */
Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the E commerce Issue Resolver for handling. The following information was provided as the resolution details.
I contacted the customer by phone and email. Customer replied back by email stating he did not purchase the item because the paperless coupon did not apply. I was informed by my Supervisor Christy, there was a technical issue with the paperless coupons not applying to the customer purchase. I informed the customer of this issue and this is a known issue. Provided the customer with 25000 balance rewards points.

If you have any questions please do not hesitate to contact me.
Thank you,
Kelly H.
Consumer Relations Specialist
1419 Lake Cook Rd. MS# L390
Deerfield IL 60015
Fax: 847-964-8531