Chelsea Inn

Initial Business Response /* (1000, 5, 2015/01/16) */
Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this to Ecommerce for handling. The following information was provided as the resolution details.

There was a pricing issue on...

perfume orders and many order were cancelled. The customers affected by this were sent an email advising them that the orders were cancelled because the items were out of stock.

When customer called in on 12/24 she was advised of our terms and conditions. They can be found at http://www.walgreens.com/topic/help/generalhelp/termsofuse.jsp?foot=terms . Customer asked to speak to someone higher than my supervisor so an email was sent to the OPS supervisors with customer" contact information. No notes in order to indicate any follow up was done.

I called the customer to go over the terms, especially the terms regarding pricing. " Walgreens makes every effort to provide accurate information about products and their pricing on the Services. However, pricing and/or typographical mistakes may, on rare occasions, appear on these Services. For this reason, Walgreens cannot guarantee the price of an item until after you have ordered it. In the event an item appears with an incorrect price or with inaccurate product information, Walgreens reserves the right to cancel any orders for the item. If an order you placed is cancelled due to mispricing, Walgreens will notify you of the cancellation. Prices and availability are subject to change without notice"

Customer is aware that orders can be cancelled. Her main complaint seems to be that ** "lied" in the order cancellation email. Apologized to cmr and advised I could send feedback to corporate and express her displeasure that ** "lied" in email. I have done so. There is no way to check if the items were in or out of stock when order was cancelled.

The item's price has been corrected and prices online reflect additional savings. The Burberry Brit is now 52.49 saving 30% off regular price and the Thierry Mugler Angel is now &107.99 saving 10% off regular price. ** have many cases similar to this and I have been previously advised that I am unable to offer the customer additional money off but did offer to submit the order at the above prices. Customer declined.

I am unable to assit the customer further so I am closing my case. Please reply to this email if I can be of any further assistance to you.
If you have any questions please do not hesitate to contact me.
Thank you,
[redacted]
Consumer Relations Specialist
[redacted]
Deerfield IL 60015
Fax: XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 7, 2015/01/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept because they cancelled the order stating "the item was out of stock", when the item was in stock as I called and they saw that it was in stock. [redacted] in the email stated "There is no way to check if the item was in or out of stock when order was cancelled". The company should review previous telephone recordings that prove the item was in stock at the time of order cancellation (the walgreens rep wanted to give me the item for a higher price at 20% off. The company should honor it.

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Manager, Eric [redacted] for handling. The following information was provided as the resolution details. The Technician in question has contacted Mrs. [redacted] by...

phone and offered her apologies. Management has also contacted Mr. [redacted] to apologize for the poor customer service, assuring Mr. [redacted] that our customers do come first, and this is not the way that we run our stores.    If you have any questions please do not hesitate to contact me.  Thank you, Carolyn *.Executive Consumer Relations Representative200 Wilmot RoadDeerfield, IL 60015Fax: 256-389-3763Executive Consumer Relations Representative200 Wilmot RoadDeerfield, IL 60015Fax: 256-389-3763

Thank you for contacting our company in regards to this complaint. Unfortunately we do not have enough information to proceed with an investigation. To investigate a gift card issue we will need the card number, a copy of the original purchase receipt and a copy of the front and back of the card....


If you have any questions please do not hesitate to contact me.
Thank you,
[redacted]

Thank you for contacting our company in regards to this complaint. Our consumer relations department has sent this case to the District Manager for handling. The following information was provided as the resolution details.  According to [redacted] the following details and actions were...

taken on the same night/early morning the incident was reported to us:The misfill itself was just a straight error that was completely missed by Tech who filled it and Rph [redacted] took full responsibility and made sure we resolved it ASAP. [redacted] called customer the very next day and apologized for the mistake. Customer was very nice but concerned that the other customer got her information. [redacted] explained that her RX never went out. We told her it could be delivered by our ASM [redacted] if that was ok with her. She said that would be fine. [redacted] delivered her Rx and a 50.00 gift card for the inconvenience. she seemed satisfied and was very nice. (She had asked [redacted] the night before to deliver it. [redacted] told her we could do it the next day because there was no one in the store that could deliver it that night. Customer was fine with that.)Date resolved: Morning after initial incidentWho resolved: RpH [redacted]How: Correct medication delivered to patient by ASMCustomer satisfaction: Customer is satisfied with resolutionCompensation: $50 gift card. If you have any questions please do not hesitate to contact me. [redacted]Consumer Relations Response Specialist.

Initial Business Response /* (1000, 5, 2015/01/06) */
Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to our District Loss Prevention Manager, Mr. [redacted] for handling. The following information was provided as the resolution...

details.
Mr. [redacted] is am working with the customer on this presently. This case also involves the[redacted]. We are waiting for the[redacted] to get involved with the customer as they are the only ones who Green Dot will relay any information to. As Mr. [redacted] gets any further details from them or the customer, I can then follow through to see if our store was at fault in any way.
If you have any questions please do not hesitate to contact me.
Thank you,
[redacted]
Consumer Relations Specialist
[redacted]
[redacted] XXXXX
Fax: XXX-XXX-XXXX

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Manager for handling. The following information was provided as the resolution details.  The customer's concern was resolved on 5/11/2017 by District...

Manager [redacted]. Mr [redacted] contacted the customer and spoke via phone. The customer was satisfied. The customer's concern was with the billing department, not a store level concern. Customer stated she had no issues with the store, but the back and forth via phone was with the billing department. The customer was pleased to discuss the concerns and happy I was able to help resolve the concern. The customer was compensated a $25.00 gift card. Gift card # [redacted] and a payout of $27.12 to cover the bill for the flu shot.If you have any questions please do not hesitate to contact me.Thank you, [redacted] C. Executive Response Specialist200 Wilmot RoadDeerfield, IL 60015Fax: 256-[redacted]

Initial Business Response /* (1000, 5, 2015/01/07) */
Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to Ecommerce for handling. The following information was provided as the resolution details.

The customer was...

contacted via phone and advised of the known issue walgreens.com experienced regarding incorrect pricing and items becoming out of stock. As stated in our terms and conditions Walgreens makes every effort to provide accurate information about products and their pricing on the Services. However, pricing and/or typographical mistakes may, on rare occasions, appear on these Services. For this reason, Walgreens cannot guarantee the price of an item until after you have ordered it. In the event an item appears with an incorrect price or with inaccurate product information, Walgreens reserves the right to cancel any orders for the item. If an order you placed is cancelled due to mispricing, Walgreens will notify you of the cancellation. Prices and availability are subject to change without notice.

Thanks,
Be Well.
[redacted]
Issue Resolver
[redacted]
Ph#: XXX-XXX-XXXX
If you have any questions please do not hesitate to contact me.
Thank you,
[redacted]
Consumer Relations Specialist
[redacted]
[redacted] XXXXX
Fax: XXX-XXX-XXXX

Initial Business Response /* (1000, 5, 2015/10/05) */
On 10/2/15 the customer was contacted via phone by the store manager [redacted] apologized to the customer and assured the customer that all expired rebates were gone from the product. The customer was issued a $7 refund for both rebates...

plus a $25 gift card.
Initial Consumer Rebuttal /* (2000, 7, 2015/10/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I, greatly, appreciate Walgreen's quick response and generous resolution. I did not expect anything other than the two rebate items refunded, but I, sincerely, appreciate the $25.00 gift card. That was very nice. I consider this issue resolved. Thank you, to Walgreen's and the Revdex.com for your time and help. Sincerely,[redacted]

Initial Business Response /* (1000, 15, 2015/07/17) */
Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Manager Pharmacy and Retail Operation[redacted] for handling. The following information was...

provided as the resolution details.

I spoke with [redacted] by phone this afternoon, and first made sure that he daughter was OK. She thanked me for asking about her daughter. I asked her to explain the situation to me, and she was very calm, and pretty much explained exactly what is in the letter. She also did admit to me that she was upset, and that she knocked some things over on her way out of the store due to frustration and apologized. At the end of our conversation, I asked her what I could do for her as a resolution, and she said that she was not really looking for anything, but she wanted to make sure that this didn't happen to someone else and she wanted to know what I was going to do. I explained to her that we would handle the matter internally, and that I would be personally involved in talking to all of the involved parties and that we would conduct training to ensure that this does not happen again. I am scheduled for a store visit at the store tomorrow and will cover then. No compensation was asked for, and the conversation was very pleasant. She did not mention any type of escalation, and said that she would not let one bad experience sour her on Walgreens. Please let me know if you need me to do anything further

Regards,
[redacted]
If you have any questions please do not hesitate to contact me.

Thank you,

[redacted]
Consumer Relations Specialist
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Mary [redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Manager for handling. The following information was provided as the resolution details.  Summarize the resolution addressing these questions:1. Date...

resolved:   12/29/20162. Who resolved:    [redacted]-Store Manager and Ryan Munson-District Manager3. How resolved:     Refunded the $10.85 to her [redacted].4. Customer satisfaction:  She is satisfied the issue is resolved.5. Compensation given:   Refunded $10.85 for the returned product and we will issue her a gift card as a token of goodwill.If you have any questions please do not hesitate to contact me. Thank you, [redacted] H. Executive Response Specialist[redacted]

Initial Business Response /* (1000, 5, 2015/02/12) */
Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has determined that we did not receive enough information for handling. The following information was provided as the resolution details....


All of the customers cards except the Subway card was activated. We are unable to get the Subway card activated therefore I will send the customer a replacement card.

Otherwise the below cards are all activated.
Vanilla Visa $50 - activated
Vanilla Visa $50 - activated
Panera Bread $15 - activated
Jiffy Lube $50 - activated
Cracker Barrel $25 - activated
Cracker Barrel $25 - activated.

The replacement $15 Subway gift card was sent to the customer today. Sent via USPS ([redacted] XXX-XXX-XXXX). Tracking number XXXX XXXX XXXX XXXX XXXX XX. Estimated delivery date of Friday 2/13/15.

Thank you.
[redacted]
If you have any questions please do not hesitate to contact me.
Thank you,
[redacted]
Consumer Relations Specialist
[redacted]
Fax: XXX-XXX-XXXX

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the marketing department for handling. The following information was provided as the resolution details. It was determined that the offer that was sent out was an error,...

making the offer invalid. For this reason, the offer cannot be honored. In addition, the disclaimer on our ad states "We reserve the right to correct typographic or photographic errors." If you have any questions please do not hesitate to contact me. Thank you, Tiffany N. Corporate Consumer Relations200 Wilmot RdDeerfield, IL 60015Fax: 256-389-3763

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to our Healthcare Clinic billing department for handling. The following information was provided as the resolution details. The customer's credit card was refunded the $28.00 on February 15, 2016 by the billing department.  If you have any questions please do not hesitate to contact me. Thank you, Felicia *.Consumer Relations Executive Representative 200 Wilmot Road Deerfield, IL 60015Fax:256-389-3763

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Sedgwick Insurance Department for handling. The following information was provided as the resolution details.On 12/1/2015 Sedgwick examiner [redacted]. reached a settlement...

with the customer. Although unhappy all her photos of family were lost, she accepted and signing a release for $1,000 compensation.If you have any questions please do not hesitate to contact me. Thank you,[redacted]Executive Consumer Relations Representative200 Wilmot Rd. Deerfield, IL 60015Fax: 256-389-3763

the store provided the receipt to me for the gift card I purchased. It made no sense that walgreen claims that the receipt does not match the gift card as they provided the receipt.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
Wen [redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Manager for handling. The following information was provided as the resolution details.  After numerous attempts of contacting the customer via phone and...

email the following letter was mailed to the customer. Customer information has been deleted. We are striving to ensure that all our customers are treated withrespect and empathy in all situations and circumstances. I appreciateyour feedback, it is a valuable tool for us to direct our developmenteffort to where it is needed. I can assure you that steps will be takento address your concerns of Management attitude and professionalism,legal concerns, and overall customer care. I intend to make certain thiswill not be the service you receive going forward as well as commenceretraining immediately.We sincerely apologize for any misunderstanding or inconvenience youendured at our store and we are sorry our efforts to provide you withextraordinary customer service failed in this instance. We would alsolike to apologize for the delays in any remedy to the situation you mayhave experienced. You are a valuable customer and we appreciate your patronage. If I maybe of assistance to you in the future, please feel free to contact medirectly at (323) 692 0506."Thank you, Daniel [redacted] Walgreens Store 09285 If you have any questions please do not hesitate to contact me. Thank you, Rebecca *. Consumer Relations Executive Representative521 W.Avalon Ave.Muscle Shoals, AL 35661Fax: 256-389-3763

Initial Business Response /* (1000, 5, 2015/01/06) */
Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to [redacted] for handling. The following information was provided as the resolution details.

The customer was contacted...

via phone and advised of the known issue walgreens.com experienced regarding incorrect pricing and items becoming out of stock. As stated in our terms and conditions Walgreens makes every effort to provide accurate information about products and their pricing on the Services. However, pricing and/or typographical mistakes may, on rare occasions, appear on these Services. For this reason, Walgreens cannot guarantee the price of an item until after you have ordered it. In the event an item appears with an incorrect price or with inaccurate product information, Walgreens reserves the right to cancel any orders for the item. If an order you placed is cancelled due to mispricing, Walgreens will notify you of the cancellation. Prices and availability are subject to change without notice.

Thanks,
Be Well.
[redacted]
Issue Resolver
[redacted]
Ph#: XXX-XXX-XXXX
If you have any questions please do not hesitate to contact me.
Thank you,
[redacted]
Consumer Relations Specialist
[redacted]
[redacted] XXXXX
Fax: XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 7, 2015/01/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response says "The customer was contacted via phone and advised of the known issue walgreens.com experienced regarding incorrect pricing and items becoming out of stock".
1. I was never contacted via phone as of today (01/06) so this is completely false.
2. Order cancellation email (received 4 days after order placed) said items cancelled because they were out of stock. the items were, and are even right now, in stock and ready to ship on Walgreens.com
3. This is the first time I'm being notified of alleged "incorrect pricing". This pricing was available on their website for 3 days from 12/20 to 12/23. Does it take 3 days for a company to "correct" incorrect pricing? The pricing was only slightly lower that what was available elsewhere, so it seems very unlikely that it was actually a pricing error as claimed.
I see the "terms and conditions" are being referred to. Do these terms also state it's ok to blatantly lie about order cancellation reasons, or lie about contacting the customer, when they have not contacted me? I have not even received a reply to the emails I sent.

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Manager for handling. The following information was provided as the resolution details.  An email was sent to the customer requesting that the incorrect...

card be taken back to the store and the manager will refund the 100.00 dollars and a 25.00 gift card will be issued.If you have any questions please do not hesitate to contact me. Thank you, [redacted] Consumer Relations Executive Representative[redacted]
[redacted]
[redacted]

Initial Business Response /* (1000, 10, 2015/06/23) */
Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Ecommerce and Balance Rewards Team for handling. The following information was provided as the resolution details....


Customer's account has been deactivated under the email address of [redacted]@yahoo.com- This is the only account that I located for the customer.
I have also canceled account #XXXXXXXXXXXXX per Mr. [redacted] request.

If you have any questions please do not hesitate to contact me.
Thank you,
[redacted] H.
Consumer Relations Specialist
[redacted] Rd. [redacted]
[redacted] IL XXXXX
Fax: XXX-XXX-XXXX