Chelsea Inn

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Pharmacy Manager for handling. The following information was provided as the resolution details.   Pharmacy Manager, Kevin spoke with the patient and reviewed the...

profile. He explained that the higher copay was required by his insurance. The Pharmacy Manager also offered to contact doctor to change prescription to preferred drug that would result in lower copay. Kevin also advised the patient that he can contact the pharmacist with any future questions about prescription.   If you have any questions please do not hesitate to contact me.   Thank you,   Ben *. Consumer Relations Executive Representative 200 Wilmot Road Deerfield, IL 60015 Fax: 256-389-3763

Initial Business Response /* (1000, 8, 2014/09/22) */
Please have customer to provide the store number or location where this matter took place at.
Thank you
Consumer Relations
Case #: XXXXXXXX
Consumer: [redacted]
Please understand that the complaint content and your response will...

be publicly posted on the Revdex.com web site (Revdex.com reserves the right to not post in accordance with Revdex.com policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. Revdex.com may redact the complaint or your response to protect privacy rights and to remove inappropriate language.
The Revdex.com has received the above-referenced case from a consumer. The details of the consumer's concerns are available by clicking here. Please review this matter and advise us of your position.
Case #: XXXXXXXX
Consumer: [redacted]
Case Opened: XXXX-XX-XX
The Revdex.com takes no position as to the validity of the case. Our goal is to help you and the consumer resolve this issue in a mutually satisfactory manner.
In accordance with your Revdex.com Accredited Business agreement, the Bureau is requesting a written response to this case by September 20, 2014. If we are unable to satisfactorily resolve the dispute, we will proceed with arbitration as per your Accredited Business agreement. Please note that your response and any additional documentation that you provide in addressing this complaint may be forwarded to the complainant. Your prompt response greatly enhances the chance for a successful resolution.
As this case progresses, you may also consider using Revdex.com alternative dispute resolution services such as binding arbitration. For more details about arbitration, please visit: [redacted]
We encourage you to use our ONLINE COMPLAINT system to respond to this case. Please do not reply to this e-mail as this is a general e-mail address, please use the ONLINE COMPLAINT system.
Clicking here will take you directly to this case and you will be able to enter your response directly on our website. Be advised that there may be an attached scanned document that you need to open in order to view the case. If the above link does not work for you, please copy and paste this URL into your browser:
[redacted]/XXXXXXXX/b/7b4deXXXXX
** look forward to your prompt attention to this matter. Thank you for your continued support of the Revdex.com as well as your efforts in voluntary self-regulation.
Sincerely,
[redacted]
Dispute Resolution Specialist - Personal Services
[redacted]@chicago.Revdex.com.org
Initial Consumer Rebuttal /* (3000, 11, 2014/09/29) */
Unfortunately I have no knowledge of how Walgreens assigns store numbers. The street address is as follows: [redacted] XXXXX.
Final Business Response /* (4000, 13, 2014/10/04) */
We have not heard back from the customer after attempting to get a hold of him. It is company policy to ask for ID when purchased
Final Consumer Response /* (4200, 15, 2014/10/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I've been following this case closely and have answered every email sent from the Revdex.com concerning this case. I have received no direct communication from Walgreens. In my most recent reply to the Revdex.com I've provided the address of the store that I filed a complaint about. If they wish I can provided that again. Secondly, based on the information that I have obtained through my Revdex.com complaint against [redacted] Dot, I am now aware that this is a Walgreens Company policy and not a [redacted] Dot policy like the clerk at Walgreens told me. I am disappointed that I wasn't told the truth about this. WHAT I AM CONCERNED ABOUT (as I mentioned in my complaint) is my personal information being made visible to whomever should happen walk by, which is why I do not want to submit my ID when reloading my card. If my ID is going to be required whenever I reload my [redacted] Dot card I want to know what is going to be done to make sure other people do not see my personal information when that information is being entered into the system over and over again. I want my privacy protected. FYI I feel so strongly about this I have stopped filling the prescriptions for me an my family at Walgreens and if nothing is going to be done I will stop shopping there completely and share my experiences with family, friends and on social media. This is a VERY SERIOUS matter to me.

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the [redacted], District Manager for handling. The following information was provided as the resolution details.   I apologize to the customer for the lack of service. I retrained the manager and the shift lead manager on how to conduct returns without a receipt and service recovery. The customer is allowed return/exchange both items. The customer was satisfied with the resolution, and compensated a $20 gift card.   If you have any questions please do not hesitate to contact me.   Thank you,   [redacted] H. Corporate Consumer Relations [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the (insert where it was sent) for handling. The following information was provided as the resolution details.   The customer did not provide the store location in the...

case.   If you have any questions please do not hesitate to contact me.   Thank you,   [redacted] H. Corporate Consumer Relations [redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to our gift card processor and Asset Protection for handling. On 9/20/16 Consumer Relations emailed the customer directly with the resolution. If you have any questions...

please do not hesitate to contact me. Thank you, Felicia *. Consumer Relations Customer Care Advocate200 Wilmot RoadDeerfield, IL 60015Fax: 256-389-3763

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Gift Card Department for handling. The following information was provided as the resolution details.   The original receipt is required so we are able to properly...

investigate the card. Please be advised, we would like to offer a $25 Walgreens Gift Card to replace the $25 Friday's Gift Card. Please let us know if this is a suitable resolution so I may mail out the gift card to the customer.   If you have any questions please do not hesitate to contact me.   Thank you,   [redacted] Corporate Consumer Relations [redacted]
[redacted]
[redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the our Insurance Vendor for handling. The following information was provided as the resolution details.Our Insurance vendor is working with the customer directly and has...

informed the customer that a claim will remain open pending the patient's follow-up with his MD. If you have any questions please do not hesitate to contact me.Thank you,Cierra *.Executive Consumer Relations Representative200 Wilmot RdDeerfield, IL 60015Fax: 256-389-3763

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the district manager for handling. The following information was provided as the resolution details.1. Date resolved: 12/21/162. Who resolved: [redacted]3. How resolved:...

Issued refund.4. Customer satisfaction: Satisfied5. Compensation given: 25.31Best,[redacted]District Manager, Pharmacy and Retail Operations If you have any questions please do not hesitate to contact me. Thank you,  [redacted]Executive Response Specialist[redacted] Wilmot RdDeerfield, IL 60015Fax: [redacted]

Thank you for contacting our company in regards to this complaint. Unfortunately we did not receive enough information to respond appropriately.Please provide specific details of your experience, so we may forward your concerns to the proper management for review/resolution. If you have any...

questions please do not hesitate to contact me.  Thank you,  Tonya *.Consumer Relations Executive Representative200 Wilmot RoadDeerfield, IL 60015Fax:847-964-8531

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Everyone involved was extremely nice and apologetic.
Sincerely,
[redacted]

Tell us whThank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Manager, Jordan [redacted] for handling. The following information was provided as the resolution details.  The pharmacy will accept the Gift Card for...

prescriptions and apologize for the inconvenience. The customer was extremely happy with the outcome. She will continue to use Walgreens our pharmacy.  If you have any questions please do not hesitate to contact me.  Thank you,  Kimberly H.Corporate Consumer Relations200 Wilmot RdDeerfield, IL 60015Fax: 256-389-3763y here...

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Ecommerce Department for handling. The following information was provided as the resolution details. [redacted] T., Issue Resolver for Ecommerce, opted Mr. [redacted] out of...

all promotional email notifications on 3/8/2017. [redacted] sent Mr. [redacted] an email on the same day to let him know this and also to advise that it can take up to 15 days for all emails to cease once opted out.If you have any questions please do not hesitate to contact me. Thank you, [redacted]Corporate Consumer Relations[redacted]

Initial Business Response /* (1000, 10, 2014/12/09) */
Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Pharmacy Supervisor [redacted] for handling. The following information was provided as the resolution details....


I spoke with the patient today and she was very upset about her medication being out of stock. She indicated that the pharmacist was rude and indicated that they normally do not mail out her medications. She indicated that the pharmacist [redacted] was very rude to her and told her that the manager was not in the building. I apologized to her for her frustration and delay in getting her medication. The [redacted] was for 90 days and she never received the medication. She indicated that she received the medication in December with the help from [redacted] She indicated that [redacted] the new [redacted] worked with [redacted] to resolve the situation. The patient indicated that she would not return to this location because of how [redacted] treated her on this issue but plans to go to store [redacted] She thanked me for my call and I assured her that I would follow-up on this concern with the pharmacist involved.
If you have any questions please do not hesitate to contact me.
Thank you,
[redacted]
Consumer Relations Specialist
[redacted]
[redacted] XXXXX
Fax: XXX-XXX-XXXX

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to [redacted] for handling. The following information was provided as the resolution details. Ms. [redacted] contacted the store manager at store 1769, [redacted], and...

requested that he work with [redacted], store manager at store 356, and [redacted] at the photo support center to resubmit the order. Because the order had already exited store 356's system, this process took Mr. [redacted] nearly a full day to complete. Once store 1769 received the order, the assistant store manager [redacted] printed the books and carefully put them together. Once completed, Mr. [redacted] contacted Mr. [redacted] and left a message stating the four books were complete and ready to pick up. Mr. [redacted] arrived at store 1769 to pick up the books at no charge and was satisfied. If you have any questions please do not hesitate to contact me. Thank you, [redacted] Corporate Consumer Relations200 Wilmot RdDeerfield, IL 60015[redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Healthcare Clinic Billing office for handling. The following information was provided as the resolution details. The claim for [redacted] was reviewed. It was billed...

correctly under Take Care Health as the provider according to our contract with [redacted] has denied the claim as out of network. [redacted] signed a Financial responsibility Form agreeing that it is his responsibility to know if the provider is in or out of network for his plan. We do not have access to that information. We will not rebill. If you have any questions please do not hesitate to contact me. Thank you, [redacted]Corporate Consumer Relations200 Wilmot RdDeerfield, IL 60015Fax: [redacted]

Thank you for contacting our company in regards to this complaint. The following information was provided as the resolution details.  Summarize the resolution addressing these questions:Date resolved:   06/08/2017The patient’s concerns were previously investigated by an employee who...

was an Analyst with the Privacy Office at the time of this investigation.  A name was not fabricated.  We could not substantiate any impermissible access, use or disclosure of Mr. [redacted] protected health information.

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the [redacted], District Manager for handling. The following information was provided as the resolution details.   The resolution date still pending as we are looking for a...

way to get the receipt for the customer. The third party specialist is working on obtaining the receipt from the support center that we refunded [redacted] for this co-pay. The goal is to obtain a receipt from the support center stating that we refunded [redacted] insurance for the co-pay amount so that the customer can fight the collections from [redacted]. Also, the customer will not have to pay the $261.98 bill that she received from Walgreens. The customer is happy to not pay the bill, but the bigger concern is the receipt. The collections have negatively impacted her credit.   Customer does not have to pay the $261.98 bill she received from Walgreens. The customer and this email will be updated daily as we work to locate the receipt for the customer.   If you have any questions please do not hesitate to contact me.   Thank you,   [redacted] H. Corporate Consumer Relations [redacted]
[redacted]
[redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Manager for handling. The following information was provided as the resolution details. Ms[redacted] made a second trip to the store where the price was modified...

and she was able to get the sale price for her purchase. Corporate re-sent the ad batch to the store to make sure that all the products were ringing up correctly in the store. If you have any questions please do not hesitate to contact me. Thank you, Stephanie **Consumer Relations Executive Representative

Initial Business Response /* (1000, 8, 2014/09/30) */
Can you please supply the pharmacy location? I am unable to send for a resolution until we have an actual store.
Thank You
Initial Consumer Rebuttal /* (3000, 10, 2014/10/08) */
From: [redacted]
Date: Mon, Oct 6, 2014 at 1:37...

PM
Subject: Re: Revdex.com Complaint Case# [redacted] (Ref#XX-XXXXXXXX-XXXXXXXX-X-XXX)
To: [redacted]"
[redacted] XXXXX
Final Business Response /* (1001, 19, 2014/11/17) */
Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Pharmacy Supervisor [redacted] for handling. The following information was provided as the resolution details.
I spoke with Mr. [redacted] today. I had Left messages last week.
Mr. [redacted] was satisfied with our conversation.
He did not require any compensation. Pharmacist was spoken with and was told to circle and initial all counts for medications he dispenses.
If you have any questions please do not hesitate to contact me.
Thank you,
[redacted] S.
Consumer Relations Specialist
[redacted] Rd. MS# [redacted]
[redacted] XXXXX
Fax: XXX-XXX-XXXX