Chelsea Inn

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the gift card deparment for handling. The following information was provided as the resolution details:After further review of Mr. [redacted] case our fraud...

investigation found no internal fraud on the PINs purchased by the customer. The investigation also found that there was multiple individuals outside of the customer listed that stated they were scammed by someone attempting to purchase a Vehicle, ATV and Watercrafts. The receiving accounts have been blocked and they are no longer able to redeem money into these accounts. I was also informed that a refund check in the full amount of $1,500.00 is being issued to Mr. [redacted]. Mr. [redacted] can follow up on the status of his case by calling the number on the back of the PayPal card [redacted]If a customer believes that they were a victim of PayPal fraud or victim assisted fraud the customer should call the phone number listed on the back of the card [redacted] If the customer believes they were a victim of fraud they will have to fill out a dispute form regarding their fraud case. InComm’s fraud department will review the case and work with PayPal on the investigation. If the customer was a part of victim assisted fraud our internal team will work with PayPal to review the case. Once the investigation or review is complete if PayPal agrees that there is fraud they will block the account so no further action is taken against the account. If there are funds available and PayPal agrees that there is fraud, they will capture the funds and later reverse the funds back to InComm. Once the funds are reversed InComm’s Accounts Payable team will issue a check to the customer in the amount that was approved and reversed by PayPal.We would like to note that if a customer believes they are a victim of fraud or involved in victim assisted fraud to file a police report with their local law enforcement agency.If you have any questions please do not hesitate to contact me.[redacted]Consumer Relations Executive Specialist

Initial Business Response /* (1000, 10, 2015/01/20) */
Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Pharmacy Manager [redacted] for handling. The following information was provided as the resolution details.
1. ...

The Customer was contacted by phone, by the Pharmacy Manager, [redacted] on January 15th, 2015. The Customer was informed that our records indicated the correct amount dispensed. That being said, we also informed the patient that the Prescriber would be contacted for a written prescription for the 4 tablets that are now missing. The Prescriber complied, and has a written prescription for this amount of medication, for this patient.
2. The customer was satisfied.
3. Compensation will be to waive the patient's copay for the missing 4 tablets - for notifying us of the issue.
4. All Rx Staff have been again been notified of the correct procedures, and the Pharmacy Manager also has been instructed to contact the Prescriber if additional medication is to be dispensed.

If you have any questions please do not hesitate to contact me.
Thank you,
[redacted]
Consumer Relations Specialist
[redacted]
[redacted] XXXXX
Fax: XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 12, 2015/01/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was rudely treated through this whole ordeal, then Walgreens made me drive clear out to my doctors office to get an RX for 4 pills that Walgreens shorted me, then take it to store where lady yelled at me that is was too soon to fill RX & threw prescription back at me then I tried to tell her it was for the pills I was shorted, then she demanded the RX back & was completely rude to me, lady needed an attitude adjustment. I am done using this Walgreens for my prescription needs.

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Office for handling. The following information was provided as the resolution details. The customer was not upset about the level of service at the store level but...

how our Medicare department could not get a resolution for the customer, 3 weeks is a long time. I coached store manager that in a situation like this action needs to be taken to get the customer the medication as soon as possible.  If you have any questions please do not hesitate to contact me.  Thank you,  [redacted]Consumer Relations Executive Representative [redacted] Deerfield, IL 60015Fax: ###-###-####

Initial Business Response /* (1000, 5, 2015/01/06) */
Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to [redacted] for handling. The following information was provided as the resolution details.
This customer has been...

advised by an Issue Resolver and group supervisor [redacted] that his orders XXXXXXXXXX and XXXXXXXXXX were cancelled due to a pricing error. We cannot honor those prices. Customer has been advised that we can place new orders with correct pricing and honor the promo code for 20% off order.

When customer placed orders he agreed to the website's Terms of Use.

Terms of Use:

Walgreens makes every effort to provide accurate information about products and their pricing on the Services. However, pricing and/or typographical mistakes may, on rare occasions, appear on these Services. For this reason, Walgreens cannot guarantee the price of an item until after you have ordered it. In the event an item appears with an incorrect price or with inaccurate product information, Walgreens reserves the right to cancel any orders for the item. If an order you placed is cancelled due to mispricing, Walgreens will notify you of the cancellation. Prices and availability are subject to change without notice.
If you have any questions please do not hesitate to contact me.
Thank you,
[redacted]
[redacted] Specialist
[redacted] Cook [redacted]
Deerfield ** XXXXX
Fax: XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 8, 2015/01/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Walgreens kept those fullfilling those orders with those prices for 4 days. During that period, my order status showed as 'in processing.'
Price mistakes are usually caught right away. Walgreens not only did not, but kept shipping the orders. Therefore, I do not accept walgreens' response to my case.

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Office for handling. The following information was provided as the resolution details. Denise [redacted], District Manager, opened a ticket for what appeared...

to be a system glitch with the register used for this transaction. The representative identified that the register was not streaming properly and stated this could be the cause of the numerous pending charges showing on Mr[redacted] bank account. The Service Desk worked with store leadership to have the register rebooted and was able to successfully get the register streaming again. On April 18th, Ms. [redacted] spoke with Senior Counsel, Andrew Marks, to have a letter drafted and sent to Mr. [redacted] bank stating that Walgreens would not try to collect on the duplicate pending charges. As a result the Branch Manager at Mr[redacted] bank removed the pending charges from his checking account, giving Mr. [redacted] immediate access to his funds.If you have any questions please do not hesitate to contact me. Thank you, Stephanie [redacted]Corporate Consumer Relations200 Wilmot RdDeerfield, IL 60015Fax: 256-389-3763

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to Accounts Payable for handling. The following information was provided as the resolution details. Accounts Payable has stated that the error did not occur on their end and...

the patient will need to contact their bank in regards to the charges. If you have any questions please do not hesitate to contact me. Thank you, [redacted] N. Corporate Consumer Relations[redacted]

Initial Business Response /* (1000, 10, 2015/03/17) */
Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has determined that we did not receive enough information for handling. The following information was provided as the resolution details....


Dear Mr. [redacted],
We apologize for the inconvenience that this has caused. In order for us to have this issue investigated and a satisfactory resolution provided to you, we will need the store location involved. Please provide the store location and once this is received we will have senior management to look into this.
If you have any questions please do not hesitate to contact me.
Thank you,
[redacted]
Consumer Relations Specialist
[redacted]
[redacted] XXXXX
Fax: XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 12, 2015/03/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The last time,3-2015,I spoke with some one from Walgreens, I was told that this issue was now past 90 days, so I needed to submit a copy of the statement to Mydebitrx.com for payment.I have a conf.# that they have the bill and now act like they know nothing about this!
I do not understand how Walgreens can admit they made a mistake, correct it for the February bill and drag out correcting this for over a year.There own files show this.
Final Business Response /* (4000, 14, 2015/03/25) */
Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has determined that we did not receive enough information for handling. The following information was provided as the resolution details.

Dear Mr. [redacted],

We apologize for the inconvenience that this has caused. In order for us to have this issue investigated and a satisfactory resolution provided to you, we will need the store location involved. Please provide the store location and once this is received we will have senior management to look into this.

If you have any questions please do not hesitate to contact me.

Thank you,

[redacted]
Consumer Relations Specialist
[redacted]
[redacted] XXXXX
Fax: XXX-XXX-XXXX
Final Consumer Response /* (4200, 16, 2015/03/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have sent them this information , the invoice with the store location twice now.

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to our Ecommerce Issue Resolvers for handling. The following information was provided as the resolution details.  The customer's concern was resolved on 4/26/2017....

The issue was resolved by [redacted]. called the return center again and asked them to confirm what they received in the return for a second time which was several jars and bottles of water and not the items the customer ordered. Therefore, we cannot refund an order that we did not receive back. [redacted]. called the customer and he did not answer but was left a voicemail. No compensation provided.If you have any questions please do not hesitate to contact me. Thank you, Rebecca C. Executive Response Specialist200 Wilmot RoadDeerfield, IL 60015Fax: 256-389-3763

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Manager for handling. The following information was provided as the resolution details.  Summarize the resolution addressing these questions:1. Date...

resolved: 09/23/20162. Who resolved: [redacted] S.- Assistant Store ManagerI called the customer on multiple occasions only ever got voice mail. Was working with store staff to resolve when the customer returned to the store. The ASM took care of the customer, Store Manager was on Vacation. 3. How resolved: Offered a replacement item 4. Customer satisfaction: Yes5. Compensation given: NoneIf you have any questions please do not hesitate to contact me. Thank you, [redacted] H. Consumer Relations Executive Representative[redacted]
[redacted]Fax: [redacted]

Thank
you for contacting our company in regards to this complaint. Our Consumer
Relations department has sent this case to the district manager for handling. The following information was provided as the
resolution details. Below is the following actions to taken to resolve the case with Mrs. [redacted]I spoke with Mrs. [redacted] on December 2nd about her store visit at store #[redacted] on Cleveland Ave concerning the lack of ad items. I explained to her that we can get the items and apologized for being out of that particular item. The store does not carry the Minute maid rice in their basic set. We have several stores that do carry that item. She also had an issue with the store manager she said as I was talking to her. I told Mrs. [redacted] that I would deal with the store manager. Mrs. [redacted] stated why didn't I call the store manager before I called her? I explained that I like to call the customer to see what issues they have then I go from there. As I told her this she hung up on me. The following day I called Mrs. [redacted] to get the issues resolved. I told her that I can have the items and have them ready for her at store [redacted] and she asked why she can't get them at store [redacted]. I explained they didn't carry the item so I was having another store take care of it that was close to her home. I also offered her a $25 gift card because I appreciate her business. She picked up the gift card at store #[redacted] on December 3rd and her Rice and water that we don't carry but requested (Not in our ad) is ready for her at store [redacted]. I explained to Mrs. [redacted] that not all items are in every store that is in our ad but that they do get an authorized distribution of that item to support the ad. At this point we have met her concerns and gave her compensation. I replied to this in the last complaint.If
you have any questions please do not hesitate to contact me. Thank
you,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11709165, and find that this resolution is satisfactory to me.
Sincerely,
Hope [redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the district manager for handling. The following information was provided as the resolution details. The district manager contacted the patient via phone and apologized for...

Walgreens service failure. The patient was assured that appropriate re-training procedures will be done with the staff. No compensation was offered. The patient was satisfied with the prompt attention to his concern.The district manager has also spoken with the store manager and identified the root cause for said service failure and the employees involved. Exception Queue Training will be re-assigned to these employees. If you have any questions please do not hesitate to contact me. Thank you, [redacted] N. Corporate Consumer Relations200 Wilmot RdDeerfield, IL 60015Fax: [redacted]

Initial Business Response /* (1000, 5, 2015/08/17) */
Thank you for contacting our company in regards to this complaint. Our [redacted] department has sent this case to the Balance Rewards Team for handling. The following information was provided as the resolution details.
I called and...

left a message at XXX XXX-XXXX for Anna [redacted] to give me a call back at XXX-XXX-XXXX so I would be able to speak to her concerning her points on her account. I have located the account under the phone number XXX-XXX-XXXX, it is listed under Anna[redacted] virtual card # XXXXXXXXXXXXX. Ms.[redacted]'s account has been opened since 02/25/2015 and has had 55 purchases. Ms.[redacted] had one purchase (rfn# XXXXXXXXXXXXXXXXXXXX) on 03/20/2015 that had met a promotion offer and had earned 2,000 points and had redeem on (rfn# XXXXXXXXXXXXXXXXXXXX) on 03/27/2015. Her last purchase was on 08/22/15 and has a point balance of 0. As a courtesy for Ms. [redacted] (Gio) I have opted Ms.[redacted] into the everyday points perk promotion and have provided 40,000 points for her concerns on her account.

If you have any questions please do not hesitate to contact me.

Thank you,

[redacted] S.
[redacted] Specialist
[redacted]
Deerfield IL XXXXX
Fax: XXX-XXX-XXXX

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District office for handling. The following information was provided as the resolution details.1. Date resolved: 2/29/162. Who resolved: [redacted]3. How resolved:...

Patient will stop by pharmacy to pick up 5 tablets4. Customer satisfaction: yes5. Compensation given: noThank you,[redacted], R.Ph.Area Healthcare SupervisorIf you have any questions please do not hesitate to contact me.Thank you,[redacted]Consumer Relations Executive Representative

Initial Business Response /* (1000, 5, 2015/06/19) */
Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Manager [redacted] for handling. The following information was provided as the resolution details.
...

I have spoken to the store manager regarding the situation. Store Manager informed me that a request for payment was made in January in the amount of $800 and customer did receive a check from 3rd party billing reconciliation.
Yes, a 3rd call was made and an email was sent today. Here is a copy of the email. If I receive a response, I will let you know of changes that need to be made.
Hello Ms. [redacted]
I am emailing in response to a concern you had regarding our Little Silver location. I was hoping I would be able to help. Please Let me know if there's anything that I can do help. Email me at [redacted]@walgreens.com or by phone to XXX-XXX-XXXX.
[redacted]
If you have any questions please do not hesitate to contact me.
Thank you,
[redacted]
Consumer Relations Specialist
[redacted] MS# [redacted]
[redacted] XXXXX
Fax: XXX-XXX-XXXX

Initial Business Response /* (1000, 6, 2015/03/24) */
Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this to the District Manager [redacted] for handling. The following information was provided as the resolution details.
To whom it...

may concern,
I have left a message with Mr. [redacted] at noon today. I let him know I would try to reach him again this afternoon.
To remedy the situation going forward: the store manager has counseled the manager who was involved. He taught her how to locate numbers for the customer depending on what card being used and how to apologize to the customer. In this situation, we did not explain well enough to the customer how EBT cards work when there is a problem.
The store manager did get ahold of customer for the resolution and seemed satisfied with it. As I find out more information I will update all.
If you have any questions please do not hesitate to contact me.
Thank you,
[redacted]
Consumer Relations Specialist
[redacted] MS# [redacted]
Deerfield IL 60015
Fax: XXX-XXX-XXXX

Initial Business Response /* (1000, 5, 2015/05/13) */
Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District manager [redacted] for handling. The following information was provided as the resolution details.
1....

Customer was called
2. Yes customer was very satisfied with outcome
3. Yes refund was issued to customer
4. Customer had purchased prescription and then returned for refund. Prescriptions are not available for refund.

Thanks
DM East Valley
If you have any questions please do not hesitate to contact me.
Thank you,
[redacted]
Consumer Relations Specialist
[redacted]
[redacted] XXXXX
Fax: XXX-XXX-XXXX

Revdex.com:
I received the email and voice message from the agent, unfortunatly I work full time and it's finals week, so reaching me by phone is difficult. That said, the issue has been resolved for complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11101448, and find that this resolution is satisfactory to me.
Sincerely,
Charles [redacted]

Revdex.com: The response from the business to Revdex.com is actually not satisfactory to me, the issue is not related to the resolution of the picture.But I had the commitment from the business that they will work to fix their website issue and will keep me posted on that.So that's why I'm saying that the resolution is satisfactory to me.
Sincerely,
[redacted]