Chelsea Inn

Initial Business Response /* (1000, 5, 2015/01/08) */
Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to [redacted] customer service for handling. The following information was provided as the resolution details.
We reviewed...

Ms. [redacted]'s complaint. On or about December 26, 2014, Ms. [redacted] attempted to use her Balance Financial card at Walgreens to pick up a prescription. Walgreens authorized her card for the amount of the transaction to be sure there would be sufficient funds on the account. By doing so, Walgreens could demand payment in the amount of the authorization at any time until the authorization expires. Authorizations are placed on hold for 10 days in order for Walgreens to collect the funds from Ms. [redacted]'s Balance Financial card account. The funds are reserved until the authorization is cancelled by Walgreens or the 10 day period expires. In order to release an authorization early, the cardholder needs to contact Walgreens to have them send us a fax on their letterhead with their merchant id, authorization code, reason for releasing the authorization, and a signature from the manager. When we receive this fax with all of the correct information, we are then able to release the funds.

In this case, ** informed Ms. [redacted] that she would need to work with Walgreens to release the authorization early. Ms. [redacted] reached out to Walgreens and asked that the information be provided; however, according to Ms. [redacted] the manager was unwilling to provide the information to us. The 10 day period has passed and so the funds related to [redacted]'s authorization has been released and made available for Ms. [redacted]'s use. We thank Ms. [redacted] for being a Balance Financial customer.

If you have any questions please do not hesitate to contact me.
Thank you,
[redacted]
Consumer Relations Specialist
[redacted]
[redacted] XXXXX
Fax: XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 7, 2015/01/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response is unacceptable. Why is it acceptable for the assistant manager to be unwilling to work with me to reverse the charges on a matter that was SOLELY [redacted]'s error on a Walgreens card. There needs to be restitution made to me. He needs to be reprimanded so th I doesn't happen again. AND I need to be compensated for my inconvenience. A verbal breakdown of what happened is NOT sufficient!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Office for handling. The following information was provided as the resolution details. Pharmacist, Joan-Marie will mail Mr. [redacted] records available at the store...

level. Additionally, as Mr. [redacted] is requesting records dating back to 1986, Joan-Marie will contact our records department and submit a request for said records. Pharmacy Manager Lauren [redacted] will contact Mr. [redacted] going forwards to keep him informed of any updates. If you have any questions please do not hesitate to contact me.  Thank you,  Ben *.Consumer Relations Executive Representative 200 Wilmot Road Deerfield, IL 60015Fax: 256-389-3763

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Store for handling. The following information was provided as the resolution details. We have contacted the customer to make good regarding the $247 Money Order/Transfer....

Once the customer contacts us, we will complete the transaction If you have any questions please do not hesitate to contact me.  Thank you,  Ben E.Consumer Relations Executive Representative [redacted] Deerfield, IL 60015Fax: 256-389-3763

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Office for handling. The following information was provided as the resolution details. Our District Manager spoke with the patient over the phone and apologized for...

concern. Customer’s main concern was that the medication was not properly executed at the store level. Store manager and Pharmacy Manager will review our policy with staff and document performance management. Store will also follow up with other patient listed to see how we can assist regarding discount program mentioned in letter.  If you have any questions please do not hesitate to contact me.  Thank you,  Ben *.Consumer Relations Executive Representative 200 Wilmot Road Deerfield, IL 60015Fax: 256-389-3763

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 10, 2015/07/23) */
District Manager spoke with the customer. The District Manager will follow up with the store manager & pharmacy staff on the gap in service & will continue to follow up.
Initial Consumer Rebuttal /* (3000, 12, 2015/07/23) */
(The consumer...

indicated he/she DID NOT accept the response from the business.)
While I appreciate the verbal response from [redacted]'s management that they will address the substance of the complaint, it remains to be seen if there will be an improvement. The dysfunction and failures in this pharmacy are substantial. I am a week and a half beyond being told by the pharmacy that they would call me when my prescription is ready. To date no phone call. This is but one of the many failures in this pharmacy's services causing ongoing frustration with obtaining medications.
Final Business Response /* (4000, 14, 2015/07/29) */
Contact Name and Title: [redacted] store mng
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@store.walgreens.com
I spoke with the customer on July 29th at 3 pm. I apologized for her inconvenience. I offered her a $50 Walgreens gift card. I assured her I was working on replacing a pharmacist who quit. I explained that this was causing some scheduling issues and again apologized for the inconvenience. I told her going forward if she felt she was having any problems to please ask for myself or any member of management and ** would go to the pharmacy to assist her.
Final Consumer Response /* (4200, 16, 2015/07/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all, the fact that this pharmacy was abruptly without a pharmacist is information that should have been shared with customers immediately, without that information customers, including this customer, were struggling to obtain medication in a timely efficient manner and running up against failures to provide normal services, without any explanation as to why ** were experiencing so many difficulties and failures. The sudden departure of a pharmacist leaves a question as to why. I recall a male pharmacist who was unpleasant and clearly unhappy. Nevertheless, an offer to pay me for the failures of this pharmacy is not a resolution, and promises to find a replacement pharmacist remain an issue. The pharmacy is unable to provide appropriate services when they have a significant staffing deficit. Promises that this pharmacy will get "better" in the future is a weak response. I, like other customers have numerous medications that ** rely upon to be dispensed knowledgably and efficiently at this pharmacy and until the pharmacy functions properly and reliably, accepting money in response to my complaint does nothing to bring this pharmacy up to appropriate standards as I would expect from Walgreens. Management of this pharmacy remains in question.

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the district manager for handling. The following information was provided as the resolution details. The district manager reached out to the customer by phone and provided...

a $45 refund to the customer. The customer was satisfied. If you have any questions please do not hesitate to contact me. Thank you, [redacted] N. Corporate Consumer Relations[redacted]

Initial Business Response /* (1000, 11, 2015/03/20) */
Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Balance Rewards Team for handling. The following information was provided as the resolution details.

As of this...

morning, members profile had still not been cleaned out. I have worked with our Third Party Department to get the plans removed that needed to be removed. With that being said, going forward, member should start earning points. The last time any govt funded plan was used was 3/22/2014 (plan PRSOL which is Prescription Solutions). Per the Terms and Conditions, the member has to wait six months after last sold prescription under a govt funded plan to start earning. She should have started earning after 9/22/2014, but because those old plans were still listed on her pharmacy profile, that still showed her as a recipient of a govt funded plan. Since 9/22/2014, member has purchased a total of 17 prescriptions. On 3/18, I provided her 10,000 courtesy points for her inconvenience. This is more than enough to cover for the prescriptions she did not earn points on from 9/22 to present. As an additional courtesy, I did go in and add an additional 10,000 points. Her current balance is 20,100 points.

If you have any questions please do not hesitate to contact me.
Thank you,
[redacted]
Consumer Relations Specialist
[redacted]
[redacted] XXXXX
Fax: XXX-XXX-XXXX

Initial Business Response /* (1000, 5, 2015/06/03) */
Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to Adam [redacted] District Manager Albuquerque South for handling. The following information was provided as the resolution...

details
Store manager Oscar [redacted] called the customer on 6/2/15. He was unable to reach the customer but left a message.
Oscar will continue to call the customer until he speaks to him in person.
Oscar will apologize to the customer and compensate him with a $25 gift card for wasted time and gas.
We researched the prescription in question and the coupon was used to cover the cost of 28 pills of the drug in question.
The customers insurance was billed for 5 pills of the drug in question with a zero copay.
Oscar will update this case as new information becomes available.
If you have any questions please do not hesitate to contact me.

Thank you,

Audelia S.
Consumer Relations Specialist
1419 Lake Cook Rd. MS# L390
Deerfield IL 60015
Fax: 847-964-8531

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 10, 2015/07/02) */
Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has determined we did not receive enough information for handling. The following information was provided as the resolution details.
Dear...

Ms. [redacted]
We apologize for the inconvenience that you may have experienced. Please provide the store location in question, so that we will be able to send this up to senior management for investigation and resolution.
If you have any questions please do not hesitate to contact me.
Thank you,
Kelly H.
Consumer Relations Specialist
1419 Lake Cook Rd. MS# L390
Deerfield IL 60015
Fax: [redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the HealthCare Clinic for handling. The following information was provided as the resolution details.   The patient query is adjusted with no due to patient. There is no balance due on the account. The patient will be reimbursed and notification will be sent via mail.   If you have any questions please do not hesitate to contact me.   Thank you,   [redacted] E. Consumer Relations Executive Representative 200 Wilmot Road Deerfield, IL 60015 Fax: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to Incomm, our gift card processor, for handling. The following information was provided as the resolution details. Without a receipt to match the card that Mr. [redacted] has we are unable to activate his card. We have tried receipts from both purchases on 11/19/2016 and on 11/21/2016. I advised Mr. [redacted] that if he made another purchase of an Ebay gift card then I would be happy to try that receipt to see if it matches his card. I checked with the store and was told by the Store Manager that those were the only two purchases she saw from her store. Unfortunately there is nothing further that we can do for Mr. [redacted]. If you have any questions please do not hesitate to contact me. Thank you, Stephanie [redacted]Corporate Consumer Relations200 Wilmot RdDeerfield, IL 60015Fax: 256-389-3763

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Senior Associate, Retail [redacted] for handling. The following information was provided as the resolution details. Ok,Here is my conclusion on [redacted]. I have...

spoken with several representatives within IL [redacted]. We had previously received denials on all of his claims stating his spenddown had not been met. IL [redacted] states that they do not always update the system immediately with the spenddown information. Please see below claims, I have separated them out showing what will be rebilled to IL [redacted] or written off because it is past the 2 year file limit and with what we will continue to bill to the customer. He will be notified today by [redacted] she is with IL [redacted] and has been speaking to the customer. Please let me know if you have any questions.Claims that will either be written off for being past the 2 year file limit or rebilled to IL [redacted] $566.69.[redacted]-3/7/14-$23.65[redacted]-3/7/14-$102.20[redacted]-4/1/14-$23.0...⇄ $566.69Claims that we will continue to bill to the customer$658.75[redacted]-10/1/14-$4.13[redacted]-10/1/14-$25.90[redacted]-10/1/...⇄ $658.75Thank you   If you have any questions please do not hesitate to contact me.   Thank you,   [redacted] H. Corporate Consumer Relations [redacted] Wilmot Rd Deerfield, IL 60015 Fax: [redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the district manager for handling. The following information was provided as the resolution details.I contacted Ms. [redacted] by phone. She stated that the store resolved her...

issue right after she submitted the claim and everything was taken care of. She stated she was happy with the resolution and thanked me for contacting her. If you have any questions please do not hesitate to contact me.Thank you,Teza B.Consumer Relations Executive Representative

Thank you for contacting our company in regards to this complaint. Our consumer relations department found the following information as resolution details.The $4.95 activation fee is a fee from Vanilla Visa and this fee is printed on the packaging. Walgreens return policy states: Your Satisfaction...

is very important to us.  If you are unhappy with your purchase, you may return it to any of our nationwide stores for an exchange or refund within 30 days.  With original receipt, items will exchanged or refunded for the full purchase price.  Refunds will be issued in the original method of payment.  Without original receipt, items will be exchanged or refunded at the lowest advertised price within the 30 days prior to the date of the return.  Refunds will be issued as store credit.  For any return, you may be asked for valid government-issued photo identification.  We reserve the right to limit or refuse.  We do reserve the right to refuse a return. This information is printed on the back of the receipt. All gift/phone card sales are final. If you have any questions please do not hesitate to contact me.  Teza [redacted]Executive Response Specialist200 Wilmot RdDeerfield, IL 60015Fax: 256-389-3763

Initial Business Response /* (1000, 5, 2015/10/16) */
Thank you for contacting our company in regards to this complaint. Not enough information was provided to address this concern. The store number or physical address is necessary in order to investigate this claim.
If you have any questions...

please do not hesitate to contact me.
Thank you,
[redacted]
Corporate Consumer Relations
[redacted]
Initial Consumer Rebuttal /* (3000, 11, 2015/10/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Nothing is solved. They will continue to do this to their customers. It was the Walgreens on [redacted] They should not be getting away with this. It's not like this is the first time this has happened to me at that store.
Final Consumer Response /* (2000, 15, 2015/10/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
If not all of the items were 2/$5 they should not have been in with the items marked 2/#5. There were no other places for the items not marked. They were all in one bin and it was the only bin there. That's not a very good way to do business. I will continue to check the sale prices for this store. I think they do this quite often.
Final Business Response /* (4000, 13, 2015/10/26) */
Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Manager for handling. The following information was provided as the resolution details.
Ms.[redacted] was contacted on October 23, 2015 by [redacted], District Manager. Ms.[redacted]'s claim was investigated by researching the area where the books were purchased. Some products in that area were labeled with bulls-eyed stickers with pre prices on them showing $2.99 or 2/$5. Other products that are in this basic area did not have those stickers and were not included in that special pricing promotion. All items marked with the bulls-eye sticker showing $2.99 or 2/$5 rang correctly. When Ms.[redacted] returned to the store a price adjustment was given even though that was not the pricing that was intended. The store manager will check pricing weekly to make sure store price stickers match promotions advertised in our weekly circular ad.
Mr.[redacted] issued Ms.[redacted] a gift card for $20 for her inconvenience.
If you have any questions please do not hesitate to contact me.
Thank you,
[redacted]
Corporate Consumer Relations
[redacted]