Chelsea Inn

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to our Issue Resolver for handling. The following information was provided as the resolution details. This customer was refunded for the last auto refill on 6/17/16 for $11.99. He should see that credit apply back to the payment method used within 7 days depending on the financial institutions policies and the outcome of our request depends on your financial institutions policies. We have emailed customer to advise of refund.If you have any questions please do not hesitate to contact me. Thank you, [redacted] E.Consumer Relations Executive Representative[redacted] Wilmot Road Deerfield, IL 60015Fax: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], 0n 7/5/2016 the money was refunded to my cards. I find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thank you for contacting our company in regards to this Complaint. Our Consumer Relations department has sent this case to the Rx/Retail Operation Director for handling. The following information was provided as the resolution details.This case was resolved in 3/1/2016, by Rx/Retail Operations Director Cecil *. She apologized to Ms. [redacted] for the situation and told her we will be refunding the $100 she lost on the transaction as well as addressing the gaps in the customer service from the store team. An email has been submitted to Ms. [redacted] informing her the store manager will be able to assist her upon her return to the store. Ms. [redacted] was satisfied with the resolution. If you have any questions please do not hesitate to contact me.  Thank you, Becky *.Executive Consumer Relations Representative200 Wilmot RoadDeerfield, IL 60015

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Store Management for handling. The following information was provided as the resolution details.Mr. Curtis [redacted], Store Manager, reached out to the customer today on February 24, 2016. As a token of our apologies, the customer was given an additional supply of his medication at no cost. If you have any questions please do not hesitate to contact me.  Thank you,  Tonya *.Consumer Relations Executive Representative200 Wilmot RoadDeerfield, IL 60015Fax:256-389-3763

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I did finally receive the list of ingredient that had been requested and a copy of my profile by certified mail. I am not happy that it took so long for my request for the ingredients to be resolved. This request went to the pharmacist, home office, Revdex.com, pharmacist, district manager before it was resolved. It took approximately 2 months!! The pharmacist due to her arrogance, incompetence, negligence, or laziness, she could have put my health in danger. I was a new client and she refused to look up ingredients of a medicine when requested. She also did not ask if I had allergies, health issues, etc., which is standard practice for pharmacies. I had to complete my profile online. I do have allergies to medicines and I have health issues. Most companies can track when someone inputs information into the computer for liability reasons. I am sure the home office can confirm that I put in my information into the computer after I purchased my prescription. If she did this to me, how many other clients has she done this too? She should be fired due to her incompetence and negligence. I will never us this pharmacy again or recommend them.
Sincerely,
[redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Office for handling. The following information was provided as the resolution details.   On June 15, 2016, the Assistant Store Manager, Carolina Correa,...

contacted the customer. Carolina apologized for the inconvenience and offered to exchange the product with no issues. The customer accepted the offer and was satisfied with the outcome.   If you have any questions please do not hesitate to contact me.   Thank you,   [redacted] Executive Advocate 200 Wilmot Road Deerfield, IL Fax:256[redacted]

Initial Business Response /* (1000, 9, 2015/09/23) */
Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Store Manager,[redacted] for handling. The following information was provided as the resolution details....


[redacted] has made contact with Ms. [redacted]. The issues that Ms. [redacted] experienced with the staff not ordering medications that were needed for her son were addressed. These issues will also be addressed with the pharmacy staff, to prevent any future problems. Ms. [redacted] is happy with this resolution.
If you have any questions please do not hesitate to contact me.
Thank you,
[redacted]
Corporate Consumer Relations
[redacted]

Complaint: [redacted]
I am rejecting this response because I do not have time to be making phone calls on behalf of Walgreens for something that they messed up for me. I think it should be their responsibility to handle this and I don't want to spend my holidays on the phone to figure out as issue which was not my fault.
Sincerely,
[redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the district office for handling. the following information was provided as the resolution details:1. Date resolved: 3/30/16 2. Who resolved: Cole [redacted] 3. How...

resolved: Cole, pharmacist, spoke to [redacted] on 3/29/16 @5pm and informed her that the medicine was not a regular order item andmay take a couple of days to receive it since it does not come inregularly. Cole informed [redacted] to call other chains. Cole called RiteAid and 2 CVS. Cole found a CVS that had the medication and transferredit to CVS. Cole did not see any problems and that [redacted] understood thesituation. 4. Customer satisfaction: Yes 5. Compensation given: NoThank you,Teza **Consumer Relations Executive Representative

Thank you for contacting our company in regards to this complaint. Our consumer relations department has sent this case to the online department for handling. The following information was provided as the resolution details.I called on 02/15/17 at 8:25 am and spoke with the customer and he advised...

that he does not have a copy of the latest email that was received so he is unable to let me know exactly where the email is coming from. I advised the customer that at this time I show that he is opted out of promotional emails and I also opted him out of pharmacy emails. However if he happens to get another email to please contact me directly and we can further investigate where the emails are coming from so that we can get those stopped.If you have any questions please do not hesitate to contact me. Thank you, Teza [redacted]Executive Response Specialist200 Wilmot RoadDeerfield, IL 60015Fax 256-389-3653

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Review: Dear officer:

My name is [redacted], I am an oversea student from [redacted], I studied in [redacted], I had just arrived in USA for only two weeks. Yesterday, I booked two rooms of Chelsea Inn hotel from the * August to * August through the [redacted] website, and I submitted the application about 12:00 am of july **, but there is an overwhelmingly change with my agenda, so I made the cancel phone to hotel as soon as possible on the same day 8:44pm, then the receptionist told me that he didn't have the authority to cancel the reservation with a terrible attitude which I had never experienced. This morning I had phoned the hotel at 10:00 am, but they told me that I cannot cancel the reservation without paying almost 1300 dollars, it is so terrible about that. I have phoned them several times only get the similar answers. I had told them that I can pay for my mistake but not with all the money. I had tried my best to reduce the affection to the hotel with the fastest notice of canceling which only behind the reservation a few hours in the same day. But they will not give back my money. so I seek help from you, officer. Looking for your reply. I really really need the mony, without it I don't know how to go on my life and study. thank you so so much!Desired Settlement: refund all of my money.

Business

Response:

Dear Customer and Revdex.com,I would like to start my response with saying that we arevery sorry that your travel plans had changed and we did not offer the fullrefund.Here is the reason why we did not comply with your requestof a full refund. You had made a NON-REFUNDABLE reservation with [redacted]for two rooms starting 8/*/15. You took advantage of the lower rate onnon-refundable booking with the risk of losing your money in case of anychanges to your reservation are being made (this policy is strictly written on[redacted]) , if you had booked your reservation under regular conditions-with the regular rate we would be able to cancel your reservation any timebefore 7/**/15 ( we have 48 hour cancellation policy prior to arrival date).We understand that the money you had paid is not a smallamount, but should we not all carefully consider our expenses while we makedecisions of non-refundable transactions? I know that finally we had come to the agreement ofrefunding the money for one room and the other room reservation was transferredto a different dates. We all know that this situation could have been avoided andit didn’t have to involve so many people from Revdex.com, [redacted] and the ChelseaInn if this reservation was made under regular conditions. Kind regardsAlina S[redacted]Chelsea Inn Manager