Chelsea Inn

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Manager for handling. The following information was provided as the resolution details. [redacted] District Manager, called Ms. [redacted] on December 3,...

2015. He explained that he spoke with the store manager and the rice and water will be available for the customer at Walgreens store #[redacted]. Ms. [redacted] was also given a $25 gift card for her trouble and will be given the senior discount when she picks up the rice and water.If you have any questions please do not hesitate to contact me. Thank you, [redacted]Corporate Consumer Relations[redacted]

Initial Business Response /* (1000, 8, 2015/04/20) */
Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has determined we have not received enough information for handling. The following information was provided as the resolution details.

The...

vendor has activated the Gamestop gift card. Due to our policy we do not issue refunds on gift/phone cards. If there are other cards involved, please provide the information below for the cards to be investigated and a resolution provided.

*Gift cards, pre-paid cards and phone cards cannot be returned" (This includes Non-Walgreens gift cards). Once the customer leaves the store, a Walgreens Phonecard Plus cannot be voided, exchanged, or returned.
* A receipt is REQUIRED for all gift cards that are claimed as not being activated at store level.
Type of Card:Amount of Card:Issue with card: (card not activating, card was declined, etc)
Store # Purchased at:
Date of Purchase:
Time of Purchase:
RFN #: (unless customer has lost receipt)
Card #/Van 16:
Serial #:
Pin #
UPC:
- RECEIPT: Gift cards can be purchased at a lot of retailers, not just Walgreens
- Photocopy of back of card including packaging (need #s from each)

If you have any questions please do not hesitate to contact me.

Thank you,

[redacted]
Consumer Relations Specialist
[redacted]
Deerfield IL 60015
Fax: XXX-XXX-XXXX

Initial Consumer Rebuttal /* (3000, 10, 2015/04/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
These cards were purchased in December of 2014 and given as gifts. The people don't have the cards anymore. I would understand no refund if the gift cards had been activated. But Walgreens NEVER activated the cards after taking the money for them! Activating them would still be throwing my money in the trash. Your policy states there are no refunds on gift cards except when required by law. The LAW states that if a gift card is never activated the money must be refunded to the buyer..So now you are breaking the law by not refunding my money.
information that is prefunded and for which the value is decremented upon each use, a gift card, an electronic gift card, stored-value card or certificate, a store card or a similar record or card. "Gift certificate" also includes a credit slip issued by a store to a consumer who returns goods that enables the consumer to receive other goods of similar value in
Perhaps I should contact NCLS about you selling me cards that were never activated and not allowing me to gain my funds back. The ONLY response I will accept is my money back.

Thank you for contacting our co*pany in regards to this co*plaint. Our Consu*er Relations depart*ent has sent this case to the E-Co**erce Depart*ent for handling. The following infor*ation was provided as the resolution details. Candace F., Issue Resolver for Walgreens.co* issued *r. [redacted] a...

refund of $23.67 on Dece*ber 23, 2015. If you have any questions please do not hesitate to contact *e. Thank you, Stephanie *.Corporate Consu*er Relations200 Wil*ot RdDeerfield, IL 60015Fax: 256-389-3763

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Store for handling. The following information was provided as the resolution details. Kevin called the patient and took care of the insurance information. Additionally, he...

made sure insurance for the whole family was on file and the patient will be receiving money back from the insurance company. We will also be giving the customer a $20 gift card. If you have any questions please do not hesitate to contact me.  Thank you,  Ben E.Consumer Relations Executive Representative [redacted]Fax: 256-389-3763

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Office for handling. The following information was provided as the resolution details. [redacted], District Manager, contacted the customer and is going to...

be reimbursing the customer the amount not covered by insurance. If you have any questions please do not hesitate to contact me. Thank you, Ben **Consumer Relations Executive Representative [redacted] Deerfield, IL 60015F[redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the district manager, [redacted], for handling. The following information was provided as the resolution details. [redacted]g, the district manager, has had the ingredient list mailed to [redacted] on 5/25/16 as she has requested. If you have any questions please do not hesitate to contact me. Thank you, [redacted] B. Corporate Consumer Relations200 Wilmot RdDeerfield, IL 60015Fax: [redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Healthcare Clinic for handling. The following information was provided as the resolution details. As per a**ount Manager, the amount of $176.61 was refunded to patient...

on different **s and the same has been addressed to the patient yesterday.If you have any questions please do not hesitate to contact me. Thank you, [redacted].Consumer Relations Executive Representative[redacted] Deerfield, IL 60015[redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the store for handling. The following information was provided as the resolution details.  The store manager called the customer and explained that they would give the...

customer a refund for the product. If you have any questions please do not hesitate to contact me.  Thank you,  Ben E.Consumer Relations Executive Representative 200 Wilmot Road Deerfield, IL 60015Fax: [redacted]

Initial Business Response /* (1000, 5, 2015/06/15) */
Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has determined we did not receive enough information for handling. The following information was provided as the resolution details.

Dear...

Carol [redacted]

We apologize for the inconvenience that you are experiencing. We would like to assist you, but have not received enough information. I understand that you want a refund on a product. Are you able to provide a receipt? Is the product made by Walgreens or is it a National Brand item? We do not have the item in our possession, without said item; there isn't anything we can do to assist you at this time. What address did you send this item to? Once you are able to provide additional information and with that information maybe we can try tracking the item down for you to get the refund. Please provide as much information as possible. Thanks

If you have any questions please do not hesitate to contact me.

Thank you,

Kelly H.
Consumer Relations Specialist
1419 Lake Cook Rd. MS# L390
Deerfield IL 60015
Fax: [redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/06/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have called walgreens twice since receiving this response. I called Mon., 6/22 and today. I was told today someone would call me. I do not know if this will be worked out or not. On Monday, 6/22/15, I gave the rep. the USPS tracking # again, and gave her the address where I mailed the package and the ref.#. I wanted to make sure I responded back by 6/27, which is the date indicated in the letter.
Thanks,
Carol [redacted]
Final Business Response /* (4000, 10, 2015/06/29) */
Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Consumer Response Specialist Matt B. for handling. The following information was provided as the resolution details.

6/24/2015
Carol [redacted]
403 E James St
Eureka, IL 61530
Dear Carol,
Thank you for taking the time to contact us regarding your dissatisfaction with the Solar Mushroom Garden Stake.
Your comments are important to us, and I have shared your comments with our supplier regarding the inability to change the battery in the product.
Walgreens takes pride in our 100% Satisfaction Guarantee so please accept the enclosed $25.00 Walgreens Gift Card. In the future, we do require the product UPC number or WIC number with packaging and original receipt to process a reimbursement for you.
Thank you again for bringing this to our attention. If I may be of further assistance, please feel free to contact me and I hope that you will continue to be a loyal Walgreens customer.
Sincerely,
Matt B.Consumer Response Specialist
1-800-Walgreens
If you have any questions please do not hesitate to contact me.

Thank you,

Kelly H.
Consumer Relations Specialist
1419 Lake Cook Rd. MS# L390
Deerfield IL 60015
[redacted]

Initial Business Response /* (1000, 5, 2015/01/06) */
Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to [redacted] for handling. The following information was provided as the resolution details.

The customer was...

contacted via phone and advised of the known issue walgreens.com experienced regarding incorrect pricing and items becoming out of stock. As stated in our terms and conditions Walgreens makes every effort to provide accurate information about products and their pricing on the Services. However, pricing and/or typographical mistakes may, on rare occasions, appear on these Services. For this reason, Walgreens cannot guarantee the price of an item until after you have ordered it. In the event an item appears with an incorrect price or with inaccurate product information, Walgreens reserves the right to cancel any orders for the item. If an order you placed is cancelled due to mispricing, Walgreens will notify you of the cancellation. Prices and availability are subject to change without notice.
Thanks,
Be Well.
[redacted]
[redacted]
[redacted]
Ph#: XXX-XXX-XXXX

If you have any questions please do not hesitate to contact me.
Thank you,
[redacted]
[redacted]
[redacted] Rd. [redacted]
[redacted] IL XXXXX
Fax: XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 7, 2015/01/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When notified of the cancellation I was told that it was due to being out of stock. This was documented in the email they first sent me, a clear lie.
They also shipped out hundreds of items to other people.
The fact that they waited to notify me that most of my items were canceled until after my package had arrived on Christmas Eve shows gross negligence on their part.

Complaint: [redacted]
I am rejecting this response because:
I don't know half of what the district manager is talking about. Maybe he has me confused with another complaint from another customer. He did tell me to drive 12 miles to a Walgreens across town, passing 3 other Walgreens to pick up the rice they advertise and don't carry, and I told him No. Why do Walgreens advertise items they don't carry?  I left a message for [redacted] to call me. But she doesn't bother to resolve this either.
Sincerely,
[redacted]

Initial Business Response /* (1000, 10, 2015/09/18) */
Thank you for contacting our company in regards to this complaint. Our [redacted] department has sent this case to the store manager for handling. The following information was provided as the resolution details.
I called and talked...

to Mr.[redacted]. I first apologized for the inconvenience that he had at our store. I asked him to summarize what happened on this date. He re-stated the details from the text below. After listening to him and reviewing the video. I came to the conclusion that somehow my cashier must have placed a $1.00 bill in the $5.00 place in the till. When she was giving change she did pull a bill from the $5.00 slot, this must have been a $1.00 bill which led Mr.[redacted] to be short changed.
I apologized to Mr.[redacted] and will be reimbursing him the $4.00 and will be talking to the cashier about the situation and the importance of counting back change to customers to help prevent this from happening in the future. He was satisfied.
Thank-you
[redacted]
If you have any questions please do not hesitate to contact me.
Thank you,
[redacted] Specialist
[redacted] (fax)
Initial [redacted] Rebuttal /* (2000, 12, 2015/09/19) */
(The [redacted] indicated he/she ACCEPTED the response from the business.)

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Manager for handling. The following information was provided as the resolution details.  Summarize the resolution addressing these questions:1. Date...

resolved: 11/28/20162. Who resolved: [redacted] A., Operations Supervisor, Customer Care Operations3. How resolved: A Jira ticket was created and the customer was emailed on 11/28/16 and advised that he was opted out. This takes 10-14 days to go into effect 4. Customer satisfaction: Case resolved5. Compensation given: None Provided If you have any questions please do not hesitate to contact me. Thank you, [redacted] H. Consumer Relations Executive Representative[redacted] W.Avalon Ave.[redacted], AL 35661Fax: [redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Office for handling. The following information was provided as the resolution details. I called customer by phone and will be sending a letter in the mail to...

apologize for the poor attitude. I also spoke with the Store Manager on patient's concerns and coached him on how to resolve the situation with Pharmacy Manager.If you have any questions please do not hesitate to contact me. Thank you, Ben **Consumer Relations Executive Representative[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
However, as the email I received from the business states, it may take up to 14 days to stop all email messages. If, after the 14 days expires, I continue to receive emails, I will submit yet another complaint.
Sincerely,
[redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District office for handling. The following information was provided as the resolution details. Store manager, [redacted], called Mr. [redacted] on March 27. Ms. [redacted]...

apologized to Mr. [redacted] and mailed to him a $25 Walgreens gift card. If you have any questions please do not hesitate to contact me. Thank you, [redacted]Corporate Consumer Relations200 Wilmot RdDeerfield, IL 60015Fax: [redacted]

Initial Business Response /* (1000, 5, 2014/10/04) */
Contact Name and Title: [redacted] RxS
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@walgreens.com
Our assistant manager [redacted] spoke with [redacted] and apologized. She also offered her a $30 gift card which she accepted and was...

satisfied. The pharmacy staff will be trained on proper extraordinary customer care procedures.

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Billing Department for handling. The following information was provided as the resolution details. On 4/27/16 Mrs. [redacted] was contacted by Mr. Elliott in our Billing...

Department. Mr. Elliott let the customer know that the 2014 DOS were written off as a courtesy, total value $700.00. The customer is satisfied with the resolution. If you have any questions please do not hesitate to contact me.  Thank you,  [redacted]. Consumer Relations Executive Representative 200 Wilmot Road Deerfield, IL 60015[redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Manager for handling. The following information was provided as the resolution details. Customers issue was resolved by Kyung [redacted] on 8/8/2016. Due to...

Walgreens Good Faith Dispensing policy, the pharmacist denied filling the customer's prescription. Ms. [redacted] was not satisfied with the pharmacist's nor the store manager's explanations. Due to HIPPA laws I am unable to go into detail of the denial, however, Walgreens supports our pharmacist's decision. If you have any questions please do not hesitate to contact me. Thank you, Rebecca *. Consumer Relations Executive Representative521 W.Avalon Ave.Muscle Shoals, AL 35661Fax: 256-389-3763

Thank you for contacting our company in regards to this complaint. The following information was provided as the resolution details.  It has been determined that this offer, buy one get one 50% off gift cards, should not have been advertised to customers, as it is not a valid offer. Due to...

this not being a valid offer Walgreen's is unable to honor the promotion. Additionally, Walgreen's reserves the right to correct typographic or photographic errors.If you have any questions please do not hesitate to contact me. Thank you, [redacted] C. Executive Response Specialist[redacted] Wilmot RoadDeerfield, IL 60015Fax: [redacted]