Choxi.com, Inc.

[redacted]
Dear [redacted],
 
I'm sorry to hear you didn't...

receive your Magic Rope Wine Stand by Christmas.  I have processed a refund for this item back to your original form of payment.  Please allow 7 to 10 days for this refund to be reflected back onto your account.  If there is anything else I can do to assist you, please just let me know.
 
Regards,
[redacted]

[redacted],
Order #[redacted], ordered November **, 2013, cost $28, but you used store credit to partially pay for this product, and was only charged $6. On January **, 2014 a refund was issued to your account in the amount of $6.00. Order #[redacted], ordered November **, 2013, cost $28...

plus $2 shipping. This item was confimred delivered on DEvember *, 2013. Please see the link for confirmation https[redacted] 
Best,
[redacted]

Dear [redacted],
The return label would have been sent to [redacted]'s email address since it is the email on file for this account.  I'm sorry if she did not receive it.  I have went ahead a attached a copy here also.  When the item is returned, please be sure to include the RMA number ([redacted]) and the order number ([redacted]) on the outside of the package.  Once the return is received we will be more than happy to process a full refund for the item in question.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
P.S.  If I may just make a statement.  The only reasons that my problem was solved is because I notified my credit card company of NOMORERACK's outrageous business practices and they suspended the payment to them.  The fact that I notified The Revdex.com was the only other reason that they finally lived up to their promise they made to me back on April [redacted] that they would issue me a full credit to my credit card. 
I want to thank you so much for acting so quickly to my complaint.  You do a great service to the consumer and I am so appreciateive and greatful.
Thank you!

Dear [redacted],
I am having trouble locating your order on our system. Please email [redacted] with the order number and a brief summary of your issue so I may better assist you. Thank you.
Best,
/>
[redacted]

I ordered two items about four months ago but only received one, I finally asked for a refund with no response. They stated that my issue had been resolved on the last email, and now I can't even get on line to pull up their site or contact them in any manner. That is just so dishonest.

I have ordered several items from choxi and the majority of my items were never delivered. I had to reach out after a month on several occasions to have my money refunded to me. Also I ordered a blue tooth speaker and did receive that item but can't even use it because it's extremely fuzzy when it plays. Complete waste of money!!

On December [redacted] I placed an order for Christmas Presents for my son. The money was removed from my bank account that same day. On the [redacted] of December I contacted Choxi to let them know I was concerned about shipment as I had yet to receive an email of my order being shipped. Received this reply:
Jean­ ­(choxi)­ ­
Dec **, 12:54 PM [redacted]
Then on the [redacted] I started getting anxious, emailed them again and got this:
Jean­ ­(choxi)­ ­
Dec **, 10:53 AM ­
Hello [redacted]
SAME DAY received my order shipped email!!!
En Route
En route to [redacted] eCommerce Distribution Center
Mon, December **, 2015 at 5:26 PM
UNITED STATES
Estimated Delivery
Dec **, 2015
From:
[redacted]
To:
[redacted]
Activity
Dec **, 2015
5:26
PM CST
En route to [redacted] eCommerce Distribution Center
5:15
PM CST
Electronic Notification Received: Your order has been processed and tracking will be updated soon
Great Right!?!? BUT notice delivery date!!! December [redacted]
So within this order shipped notification email is a link to track the delivery through [redacted]...problem is...in clicking that link I get this:
[redacted] Tracking
Have questions? We're here to help.
Image of an envelope outlined in blue.Get Easy Tracking Updates ›
Sign up for My [redacted].
Tracking Number: (I excluded the tracking number from this post)
Image of a progress bar displaying error status error
The [redacted] could not locate the tracking information for your request. Please verify your tracking number and try again later.
So I emailed them again, and included this new bit of important information, my order has shipped so why is [redacted] saying the tracking number I was given by CHOXI doesn't exist?
I also once again quoted their policy of " Rest assured, we guarantee that or­ders placed by December ** will be deliv­ered by Thursday, December **, or we’ll ­refund your money."
Got this response:
Jean­ ­(choxi)­ ­
Dec **, 6:31 PM ­ [redacted] with Customer Care
Notice that the date is Christmas Day, I got my ORDER SHIPPED email on [redacted] of December. Now in the 12/** email response, they clearly know my ORDER was not shipped and have launched yet ANOTHER investigation. And now I will have to wait another 5 DAYS.
In the meantime:
I get another response:
Joseph S.­ ­(choxi)­ ­
Dec **, 7:17 PM ­
Hello [redacted]" and stated I do NOT want the ORDER just my money back, I know they will ship it whenever and give me a difficult time in getting a refund as well as charge me for returning it. STEER SO VERY VERY FAR FROM THIS COMPANY.
My last email was this:
Monday, ** December 2015, 10:**AM -05:0­0
This is it. I want my money RETURNED to­ ­my Account IMMEDIATELY!!!!!! I DO NOT ­WA­NT THE PRODUCTS, [redacted] site states the­ TR­ACKING NUMBER DOES NOT EXSIST, got a­n em­ail from your company with the link­ to [redacted], when I clicked on the link ta­king m­e to the [redacted] site it states the ­trackin­g number does not EXIST.
AS PER YOUR REPLY:­­
Rest assured, we guarantee that orders ­­p­laced by December ** will be delivere­d­ b­y Wednesday, December **, or we’ll ­RE­FUND your money.
I ORDERED DECEMBER [redacted] AND IT IS NOW D­­ECEMBER [redacted]. YOU WILL REFUND MY MONEY ­F­OR MY ORDER.DO NOT TRY TO SEND PRODUCT­S.
AS YOU STATED, I ORDERED BEFORE DECEMBE­­R [redacted] AND DID NOT RECEIVE MY ORDER BY ­D­ECEMBER [redacted] SO I am due a REFUND. GIV­E ­ME MY MONEY BACK.
You will NOT continue­ to ship my order..as per stated I am DU­E a refund of my money paid as I ordered­ before the [redacted] and have yet to get my ­order. I NO LONGER WANT MY ORDER, I WANT­ THE MONEY I PAID BACK IN MY BANK ACCT.

Over a month ago I ordered multiple items for a total of $51 and change. I was charged that amount but never received the items. I have also tried contacting the customer service team through email, and got no reply even after several days. I also tried calling the customer service line more than once, and was directed to an answering machine due to their offices being closed.

Dear [redacted],
I am having trouble locating your order in our system. Can you please provide me the order number that is associated with your complaint so I may better assist you? Thank you.
Best,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Name of Receiver: [redacted]
Address of Receiver: no 25 Moore Street ile-ife.
State:[redacted]
Postal code: [redacted]
Receiver number: +[redacted]. That's the operator address. When are you going to send it? I was told to ship my product to this address in Africa. Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],
Thank you for providing a screen shot of the letter.  Upon reviewing your account, I see the cost of your return shipping was sent to you via Paypal on May [redacted].  Please let me know if you have not received this transfer.  If there is anything else that I can do to help you, please just let me know.
Regards,
[redacted]

[redacted]
Dear [redacted],
 
I'm sorry to hear you received the...

wrong item.  Unfortunately, since this charge is so old a refund to your original form of payment is not possible.  Please provide the email address associated with your PayPal account and I will have the money refunded there.
 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID [redacted]. and I am STILLLLL receiving emails from them about an item in my cart and the emails are coming in in the middle of the...

night!! They are well aware of this problem and it is still not fixed
Sincerely,
[redacted]

Yes, this is a total scam. Do not bother to even look at their web site. You make think you are saving a few dollars but in the end you get nothing and lose every red cent you spend. It is a proxy service to nowhere, they can't even give you seller information. The computer generated response is a riot if seeking help.
Just don't bother wasting your time, however is was fun asking the computer stupid questions and waiting for the scripted reply that didn't address the original question.

Dear [redacted],
 
Thank you for your inquiry.  Unfortunately, it is passed the 14 day window where you can receive a refund through nomoreracks.com. However, if you contact the manufacture directly about the faulty devices, they will be able to assist you in a refund,...

assuming the product is still under manufacturer warranty.  
 
Please use the below information to follow up with the manufacturer: 
email [redacted] for assistance. Our toll free number is[redacted]. We are open M_F, 9:30am-6pm EST.
Thank you.
[redacted]

Dear [redacted],
 
I'm very sorry for the delay in shipping out your item. Upon reviewing your account I see that a full refund for this item was requested and processed on November [redacted].  If there is anything else I can do to assist you please let me...

know. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Choxi.com doesn't have any customer service whatsoever. I received an email with "free shipping for the next 3 hours" offer. I used it immediately and the webpage kept promising that the Free Shipping would be applied after you submit. I submitted and shipping charge was applied to my credit card.
Then I try to call their customer service, emailed them more than 5 times, filled out their online form, tried all possible ways, but they don't respond on any channel. Icing on the cake is that I didn't receive my product as well. So I presume that these guys are fraudsters and their business is a fake one. I am planning to dispute the charge with the help of my bank and get back my money. I advise customers to please be wary of this company.