Choxi.com, Inc.

[redacted]
Dear [redacted],
 
Upon reviewing your account I see that both tablets in this order were refunded on January [redacted].  If...

there is anything else I can assist you with, please just let me know.
 
Regards,
[redacted]

Revdex.com:
At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID [redacted].
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I did not speak with an officer I spoke with emergency dispatch and she said she would be unable to send  am officer for my request I have been waiting for 2 months to get my money back I have tried all the steps now I need my money
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

[redacted],
I apologize, but the product is a final sale item and is therefore ineligible for a return. The product is covered under a manufacterer warranty, please contact them for further assistance.
Please call or fill out your information at [redacted] for assistance. Toll free number is ###-###-####. Open M_F, 9:30am-6pm EST. 
Best,
[redacted]

Revdex.com:
At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID [redacted]
They do continue to email me but not in regards to my complaint.
Sincerely,
[redacted]

Dear [redacted],Upon reviewing our records I do find two accounts under your name, one with the email of [redacted] and another with the email of [redacted].  I'm very sorry if this wasn't your intention.  I see from the notes you spoke to [redacted]...

via emailand she reset the password on your old account and issued a $10 credit to that account.  I also see both of the credits have already been used, I hope you enjoy the necklace you ordered.  I have manually removed both of your emails from our mailing list.  Should you receive any additional emails please forward them to [redacted] with Attention [redacted] as the subject and I will have our tech team investigate the matter further.  If there is anything else I can assist you with, please just let me know.Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
This [redacted] person is claiming that there is no spending limit on utilizing the credit, but when I tried to use it the first and second time (and this is what started this whole process) it wouldn't let me and I was told at the time of check out that I needed to spend $30 in order to use the credit. I just went to my account again to see if in fact they were going to let me use my credit based on her response, now my credit is no longer there!!!! So now they have taken my money!!!
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],I'm very sorry that your order was cancelled.  When your order was cancelled the deal page should have been deactivated at the same time.  Unfortunately, any orders made after that point were also cancelled.  I see that the previous customer service agent...

provided you with a $10 refund for you inconvenience you experienced and I have added an additional $10.  If there is anything else I can do to assist you, please just let me know.Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 "[redacted]", if you were actually following my order you would know the return was processed on 1/*/15 and Nomorerack.com has stated I will be fully refunded. I have yet to see my refund. While I was given a shipping label for the return, I still had to pay shipping expenses for the packaging because the pet bed that was sent to me originally in a paper thin plastic bag. I was told by a Nomorerack.com representative from [redacted] I would receive a refund to my [redacted] account for the expense. That was 12/**/14. I have not received a refund. Because of the holiday I understand it may take a few extra business days to process the return of funds to my bank and [redacted]. I will give it until Friday 1/*/14. If I do not have the refund in my bank account I will file a charge back. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
 THERE IS NO WAY I CAN GIVE THE ORDER # SINCE NO MORE RACK SO !!!KINDLY!!! DEACTIVATED MY ACCOUNT AGAINST MY WILL!!!  Thus I cannot login to my account to see my past orders or see my order numbers.  Come on NMR! What a scam.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I have ordered 2 different orders in March and April. They took my money right away. Their site states to wait 10-14 days for processing. At this time, they are over a month for 1 and 24 days for the other. They keep telling me there is a cancel button, but there isn't. When I email them to cancel, they give me the story of it's cancelled and wait 5-7 days for the refund. The 1st one, I should have received $29.00 and only received back $2.97! They just keep telling me it's refunded. I am ready to see if the bank can assist me in getting this back and note them as a fraudulant company. Never had problems with NoMoreRack...just when turned to Choxi.

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They have requested additional information.The original order # is [redacted] and email address is [redacted]They should have all of this information from the emails we exchanged. Thank you
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

Revdex.com:
At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID [redacted].
Sincerely,
[redacted]

Nomorerack sounds like a fraudulent company. I never ordered from here but I was so excited to start. I made an account December 2014. Days later...no even a week of having the account it deactivated. I was instructed to email customer service. But when I emailed them I was instructed to email something else. I changed my password. Then tried to order. Still my account is deactivated. At this point I'm frustrated. So I left it alone. Now a month later I decided to try again. Once again I was given the run around through email. I decided to call. Unfortunately with my issue I can only deal with customer service online. Shortly after I received another email stating in order for my account to be reviewed I have to scan my ID along with proof of address to verify my credit card information. Now tell me WHY THE [redacted] DO I NEED TO SEND MY PRECIOUS INFORMATION TO VERIFY CREDIT CARD INFORMATION IF I NEVER HAD THE CHANCE TO ORDER???? Then they had the nerve to tell me that they deactivate accounts when they suspect fraudulent acts. NOMORERACK IS FRAUDULENT!!! After today I do not trust them. I don't recommend ANYONE to use this site. I am highly disappointed.

Dear [redacted],I'm very sorry to hear that the headphones you received were defective.  When an RMA is processed our automated system sends out two emails, one with instructions on how to return the item and another with the return shipping label.  I see in your case you...

reported not receiving the initial email so it was sent to you via email as an attachment.  I have attached a screen shot showing the email you received and replied to which contained the shipping label.  That being said, I see one of our supervisors made an exception and processed a full refund to your original form of payment for this item though we were unable to confirm that the item was delivered.  For any future returns, I ask that you please ship the item with tracking in case there are any problems with the shipment.  If there is anything else I can do to assist you, please just let me know.Regards,[redacted]

You order from this company, but never receive your items, then they want to give you store credits as a refund, I can't believe the Revdex.com IS LETTING THEM GET AWAY WITH THIS, it's time to shut them down, in this day and age, it's highway robbery. Come on Revdex.com do something about this.

[redacted]
 
I'm sorry to hear you didn't receive the item you ordered.  Upon viewing your account I see that this item was refunded back to your original form of payment on March...

[redacted].  The transaction number for this refund is [redacted]   If there is anything else I can assist you with, please just let me know.
 
Regards,
[redacted]

Will NEVER do business with them again. I ordered some items at one time. First was one dress...they sent 2 - neither of which were the one I ordered. I ordered two jogging suits. Weeks later, after numerous emails, they said they didn't have them and it would take 4-6 weeks to see refund. And I am still waiting for sunglasses. My guess, they tell me those never came either.
When they were No More Rack, I ordered all the time, always got my order correctly and promptly. Choxi, never again!

Dear [redacted],
 
10pt; font-family: 'Arial', 'sans-serif';">I am having trouble locating your order in our system. Can you please provide me the order number that is associated with your complaint so I may better assist you? Thank you.
 
Best,
[redacted]

[redacted],
Which item within order #[redacted]was not received?
Best,
[redacted]
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